A8722232065450_2
Service Bulletin Details
Public Details for: A8722232065450_2
This bulletin contains repair instructions for when the customer hears noises from the engine compartment when the air conditioning system is active.
Models from 2021
2021 AUDI Q5 PHEV |
Models from 2020
2020 AUDI Q5 PHEV |
Technical Service Bulletin 87 Noise from the air conditioning compressor when the AC is active 87 22 23 2065450/2 April 7, 2022. Supersedes Technical Service Bulletin Group 87 number 21-19 dated December 13, 2021, for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q5 e quattro 2020 – 2021 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Correct model specificity) 1 12/13/2021 Initial publication Customer states: • The customer hears noises from the engine compartment when the air conditioning system is active. The noises may also be described as emanating into the cabin space slightly as well. When the air conditioning system is deactivated (A/C off) the noises no longer occur. • These noises are particularly noticeable when the vehicle is in electric mode. • The air conditioning system otherwise operates normally with no degradation of cabin cooling. Workshop findings: The noises can be duplicated under the conditions described by the customer. Technical Background The noise heard by the customer in the vast majority of cases is a normal acoustic characteristic generated by the air conditioning compressor and represents no technical issue with the compressor unit. Page 1 of 3 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Not applicable. Service The following inspections of refrigerant circuit components should be performed for any possible issues: 1. Check the volume of refrigerant in the circuit. Ensure that it is within specifications. 2. Check the refrigerant lines and hoses that are visible for any contact with one another or an adjoining component. Refrigerant lines in contact with one another can transmit vibrations throughout the engine compartment and may manifest as noises in the cabin. Correct the refrigerant line positioning if necessary. 3. Check air conditioning compressor mounting and ensure that all are secure and tightened to specification. If no issues are found after inspection, do not replace the air conditioning compressor. The noises heard by the customer are a normal acoustic characteristic and do not represent a technical issue with the air conditioning compressor. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8734 Damage Code: 0020 Labor Operations: Refrigerant drain and fill 8703 1701 See SRT with associated operations Page 2 of 3 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Check refrigerant lines and engine 8734 0299 20 TU 0150 0000 Time stated on compartment for parts touching each other Diagnostic Time: GFF the diagnostic protocol (Max 60 TU) Claim Comment: Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB 2065450/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2065450) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.