A6822362043852_2

Technical Service Bulletin
68 Rear window sunshade on rear hatchgate does not retract
68 22 36 2043852/2 April 16, 2022. Supersedes Technical Service Bulletin Group 68 number 16-18 dated May
11, 2016, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
2017
Q7
000001 – 002241
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Add VIN break)
Revised Warranty (Update claiming information)
1
05/11/2016
Initial publication
When the rear window sunshade is lowered,
the material does not fully retract into its
cassette (Figure 1).
Figure 1. Rear window sunshade has lost its tension and does not
fully retract.
© 2022 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
The recoil mechanism in the rear window sunshade is faulty. As a result, the shade material hangs loosely on the
rear lid lower trim panel.
Production Solution
An improved axle and recoil mechanism have been implemented in production.
Service
Remove the rear lid lower trim panel and replace the rear window sunshade assembly.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6896
Damage Code:
0018
Labor Operations:
Tailgate trim panel remove+ reinstall
7092 1902
See SRT with
associated
operations
Sunshade remove + reinstall
6896 1951
See SRT with
associated
operations
Diagnostic Time:
© 2022 Audi of America, Inc.
GFF
No allowance
0 TU
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Claim Comment:
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB 2043852/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
4M0861325X XXX
Sunshade for rear window
1
Additional Information
All parts and service references provided in this TSB (2043852) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
© 2022 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.