A7222412060719_2

Technical Service Bulletin
72 Noises from the second row seats
72 22 41 2060719/2 April 16, 2022. Supersedes Technical Service Bulletin Group 72 number 20-29 dated
October 5, 2020, for reasons listed below.
Model(s)
Year
Q7
2017 – 2023
SQ7
2020 – 2023
VIN Range
Vehicle-Specific Equipment
All
Not applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added model years)
Revised Production Solution
1
10/05/2020
Initial publication
Customer states:
• The right and/or left second-row seat squeaks, rattles, or buzzes while driving.
Workshop findings:
The squeak/rattle/buzz noise originates from the area of the second-row seat locking plate in the floorboard when
driving on rough roads.
Technical Background
Driving on rough roads causes relative movement between the seat frame lock and the locking plate (striker) in the
floorboard. The vibrations generated by this relative movement are then transferred through the locking plate and
the seat lock resulting in squeak, rattle, and buzz concerns.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
Adjust the outer locking plate in the floorboard of the affected seat by following these steps:
1. Fold and tilt
the affected
seat forward
to gain
access to the
outer locking
plate
(Figures 1 –
2).
Figure 1. Affected second-row seat.
Figure 2. Affected seat unlatched and tilted forward.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
2 Remove the
.
trim of the
outer locking
plate (door
side) by
following the
repair
manuals in
Elsa (Figures
3 - 4).
Figure 3. Outer and inner locking plate with trim installed.
Figure 4. Outer locking plate trim removal.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
3 Loosen both
.
bolts of the
locking plate
and then
move the
locking plate
evenly
towards the
rear of the
vehicle by
approximatel
y 1.2mm (~
3/64 inches)
(Figures 5 6).
Tip:
Mark the
location of
the locking
plate prior to
loosening
the bolts.
Figure 5. Outer locking plate with trim removed.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 6. Adjustment of outer locking plate.
4 Tighten the locking plate bolts according to the repair manuals and reinstall the locking plate trim.
.
Warning: Do not add tape or any other material to the locking plate. Adding tape/material could
negatively affect the function of the seat latch and thus result in serious personal injury or death!
5 Latch and unlatch the affected seat several times to verify that the seat properly latches in both locking plates.
.
6 Adjust the seat forward and backward several times to verify that the inner and outer seat rails of the affected
.
seat latch simultaneously.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
© 2022 Audi of America, Inc.
7255
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Damage Code:
0020
Labor Operations:
Rework 1 second row seat frame
7255 4999
20 TU
Rework 2 second row seat frames
7255 5099
30 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
Diagnostic Time:
Claim Comment:
As per TSB 2060719/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2060719) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
© 2022 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.