A9122962066224_2

Technical Service Bulletin
PSS 91 MIB3: lower display is flickering or distorted
91 22 96 2066224/2 April 25, 2022. Supersedes Technical Service Bulletin Group 91 number 22-81 dated
February 23, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6
2021
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (updated software filter)
1
02/23/2022
Initial publication
Customer states:
• The lower display flickers intermittently or the display seems to be distorted.
Figure 1: Display distorted
Figure 2: Display flickering
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Workshop findings:
• No relevant DTC is stored in the vehicle.
Technical Background
A software malfunction may cause the lower display to flicker or be distorted.
Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution is expected by the end of the 4th quarter of 2022 (subject to
change) and that no repairs are necessary at this point. Do not replace any components for this condition
since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa.
Workaround
The customer can perform the following steps to restore the correct functionality of the lower display:
1. Reboot the MMI (refer to “Restarting the MMI” in the owner’s manual)
a. Push and hold the volume/power button for at least ten seconds until you see the upper MMI screen
boot back up.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2066224) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.