A9122972063497_3
Service Bulletin Details
Public Details for: A9122972063497_3
This bulletin contains software updates that address various cluster concerns.
Models from 2020
| 2020 AUDI A6 |
| 2020 AUDI A6 ALLROAD |
| 2020 AUDI A7 |
| 2020 AUDI E-TRON |
| 2020 AUDI Q7 |
| 2020 AUDI Q8 |
| 2020 AUDI RS Q8 |
| 2020 AUDI S6 |
| 2020 AUDI S7 |
| 2020 AUDI SQ7 |
| 2020 AUDI SQ8 |
Models from 2019
| 2019 AUDI A6 |
| 2019 AUDI A7 |
| 2019 AUDI E-TRON |
| 2019 AUDI Q8 |
Technical Service Bulletin 91 Driver assist systems with various malfunctions (aLDW performance, ACC inop when towing, error messages, etc.) 91 22 97 2063497/3 April 28, 2022. Supersedes Technical Service Bulletin Group 91 number 22-74 dated January 31, 2022, for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment All Front Driver Assistance A6, A7, and 2019 – 2020 Q8 e-tron quattro 2019 S6, A6 allroad, S7, e-tron Sportback quattro, Q7, SQ7, SQ8, and RS Q8 2020 Condition REVISION HISTORY Revision Date Purpose 3 - Revised Service (changed order of notes, clarified that no SD card is required for zFAS A) Updated attachment (New Data Retrieval Authorization form) Revised Required Parts and Tools (clarified that no SD card required for zFAS A) 2 01/31/2022 Revised Service (Added note about early e-tron vehicles) 1 06/15/2022 Initial publication Customer states: © 2021 Audi of America, Inc. Page 1 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Lane departure warning (aLDW) • The aLDW system is active despite being shown as deactivated in the instrument cluster/MMI. • The indicator lamp for aLDW flickers. • There are aLDW performance issues, especially on roads without center lines. Adaptive cruise assist (ACA) • The lane-keeping tugs slightly when driving under bridges. • An incorrect speed limit is shown when driving on a freeway ramp. • “Drive in center of lane” message displayed in the instrument cluster despite driving in the center of the lane. • On vehicles with the control module for laser scanner (ACA), J1122 (address word 00CD) reacts to phantom objects. • ACA reacts to objects in the adjacent lane. • Vehicles with steel suspension: ACA disengages/loses calibration when towing a trailer/bike rack. Overhead view camera • The overhead view camera sporadically doesn’t activate. The last context remains displayed on the MMI and only the visual parking aid is shown on the right side of the screen. • Guidelines and/or vehicle pictograms sporadically aren’t shown in the overhead camera view. Technical Background Multiple DTCs have been adjusted to no longer cause an error message in the instrument cluster: (e.g. DTC B200FF9 with symptom code 2117711). Production Solution New software in production, multiple driver assist features have been optimized. Service © 2021 Audi of America, Inc. Page 2 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin This TSB replaced the following Pending Service Solutions: • (PSS) TSB 2055906: PSS 90 Audi adaptive light, pre sense, or Adaptive Cruise Assist malfunction, DTC B200FF9 stored in the driver assist. • (PSS) TSB 2061157: PSS 90 Traffic sign-based speed warning threshold settings are lost. • (PSS) TSB 2059889: PSS 90 Audi adaptive light or adaptive driving assistant malfunction, DTC C12B3FB or B200FF3 stored in the driver assist. Required equipment: • ODIS Tester. • SVM Code. • Software update package on SD Card if required (see Required Parts and Tools or download the software from Mirror Server using the SD Creator Program). Time to complete update: • Approximately 60-120 minutes (includes 50-110 minutes for the software update and 10 minutes for the SVM work). Service Work: All outstanding campaign(s) must have been completed prior to running this update. Please familiarize yourself with all steps of this update before proceeding. 1. Determine driver assist systems control module (zFAS), J1121 (address word 00A5) system designation via ODIS. (Figure 1). © 2021 Audi of America, Inc. Page 3 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 1. zFAS system designation. 2. Select which SD cards are required according to the system designation read in the prior step: a. zFAS Var A: No SD card is required. b. zFAS Var B/C: SD Card P/N: 4N0906961AR is required. 3. Note: Federal law requires the airbag’s Event Data Recorder (EDR) to be backed up prior to running the update in this TSB: • Please have the customer sign the data retrieval authorization form, available in the attachments of this TSB, and upload a picture/scan of it to DOC-IT. • In ODIS, run the test program “J234 – Technical Service Bulletin (TSB) 2061023” via “Choose self- test: >> 0015 – Airbag – J234 >> 0015 – Technical Service Bulletin (TSB). © 2021 Audi of America, Inc. Page 4 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • Make sure that the diagnostic session that includes the results from the aforementioned test plan I s uploaded to GFF Paperless. 4. Update the zFAS bootloader using SVM Code FASISKD4A001 (this update should take about 10 minutes). Note: The driver assist systems control module (zFAS), J1121 (address word 00A5) will not be accessible via diagnostics communication until all the following steps have been completed successfully. 5. Exit the flash context in ODIS. Otherwise, it will not be possible to execute the following steps. 6. Deactivate the “Automatic online map update” function in the MMI via “Settings” >> “System update”. Not doing so could cause the following update to fail. 7. If the vehicle has zFAS Var B/C installed, please insert the SD Card 4N0906961AR into the SD Card reader of the vehicle (please see TSB 2056558: 91 MIB2+ Software Update Instructions for further information). Tip: zFAS Var A does not require a SD Card, the update in step 8 is still required however. Applies to e-tron MY 19 only: Check the software version of the diagnostic interface for databus – J533 – (diag. addr. 0019). If it has software version 0322 or 0323, it may not be possible to complete the next steps. In this case, please update the diagnostic interface for databus – J533 – with SVM code 19A022 first. IMPORTANT: please activate DoIP in the ODIS settings before updating the diagnostic interface for databus. 8. Update the zFAS application software using SVM Code FASISKD4A002 (this update should take about 30 minutes). Note: Important: Always start the update out of ODIS. Please do not perform the update via the red engineering menu (method 2) unless you have been given prior approval from TAC. 9. Exit the flash context in ODIS. Otherwise, it will not be possible to execute the following steps. © 2021 Audi of America, Inc. Page 5 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 10. Update the zFAS peripheral control modules using SVM code FASISKD4A003 (this update should take between 20 minutes and 30 minutes). 11. Let the vehicle perform a bus sleep cycle. • Exit the flash context. • Switch the vehicle’s ignition off. • Remove the battery charger and diagnostic interface dongle from the vehicle. • Close the hood, trunk, all doors, and lock the vehicle. • Wait approximately six minutes without handling the vehicle. Tip: After the update procedure, DTC U110100 (Component protection active (active/static)) will be entered in the driver assist systems control module (zFAS), J1121 (address word 00A5). It is not possible to delete this DTC. However, this DTC does not cause any customer-facing error messages, or function impairments and can be ignored. Please refer to TSB 2062601: 90 DTC U110100 is stored in the driver assistance systems control module for more information. Note: Customer information: Please inform the customer of the following functional changes to the adaptive cruise assist (if installed): • In stop-and-go traffic, the system can slow the vehicle to a complete stop and then automatically drive off again in certain situations. The period that the vehicle is ready to drive off automatically has been extended to approximately 30 seconds as a result of this software update. • This update includes multiple control modules. Certain customer personalization settings might be reset to factory settings by this update. • The dealership/workshop, Audi of America, and/or AUDI AG are not liable for third-party modifications, like undocumented retrofits, non-genuine accessories, or any other modification not approved by Audi of America that might be rendered inoperable by this update. Step Vehicle SD Creator Part Number 1 © 2021 Audi of America, Inc. --- SVM Code FASISKD4A001 Page 6 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2 A6, A7, A8, Q7, Q8, e-tron quattro, 4N0906961AR (for zFAS B/C) FASISKD4A002 3 and e-tron Sportback --- FASISKD4A003 Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9093 Damage Code: 0039 Labor Operations: Software Update (Includes checking for 0151 0000 DTCs) Time stated on the diagnostic protocol (250 TU Max) Diagnostic Time: Claim Comment: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure 0121 0004 10 TU As per TSB 2063497/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Model SD Card © 2021 Audi of America, Inc. Quantity Page 7 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin zFAS Var B/C 4N0906961AR 01 (Shop tool) Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2011732: 00 Software Version Management (SVM), operating instructions. • TSB 2056558: 91 MIB2+ Software Update Instructions. • TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via the MirrorServer. • TSB 2062601: 90 DTC U110100 is stored in the driver assistance systems control module. All part and service references provided in this TSB (2063497) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. © 2021 Audi of America, Inc. Page 8 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.