PI2106YZ_TSB
Service Bulletin Details
Public Details for: PI2106YZ_TSB
Subsequent repair action: engine replacement instructions for dtc P1326 (pi2106y/z) - this bulletin provides information related to the technical service bulletin previously published (pi2106) titled ??A?A?Nu 2.0l gdi - knock sensor detecti
Models from 2018
2018 KIA FORTE |
Models from 2017
2017 KIA FORTE |
GROUP MODEL Subsequent Repair Action 2017-18MY Forte (YD, YDm) w/Nu 2.0L GDI NUMBER DATE PI2106Y/Z April 2022 SUBSEQUENT REPAIR ACTION ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) SUBJECT: This bulletin provides information related to the Technical Service Bulletin previously published (PI2106) titled “Nu 2.0L GDI - Knock Sensor Detection System ECU Logic Improvement”. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance). Model List: MY Model Engine Production Date 2017-2018 Forte (YD, YDm) Nu 2.0L GDI May 19, 2016 to May 7, 2018 If DTC P1326 is present, first perform the bearing clearance inspection with the Engine Bearing Clearance Tester device (SST KQ231-2T110QQK). This device checks the rod bearing clearance by placing air and vacuum into the cylinder block. Measure the bearing clearance and follow the instructions in this bulletin. Refer to the flow chart found on pages 2-4, then follow the appropriate procedure as outlined in this bulletin. Before conducting the procedure, verify the vehicle is included in the list of affected VINs. A Vehicle Diagnosis Number (VDN) must be created with or without DTC P1326, after scanning for DTCs, prior to performing PI2106Y/Z. If a VDN is not created, Warranty claim submission issues WILL occur. NOTICE To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. Page 2 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Flowcharts A/B/C: Follow the applicable flowchart upon documenting customer complaint for one (1) of the three (3) following concerns: A. DTC P1326 Stored… (Page 2) B. ENGINE NOISE… (Page 3) C. ENGINE, NO CRANK… (Page 4) A. DTC P1326 STORED Create PI2106Y Claim – No Techline PWA Required Confirm customer complaint as listed in the RO and if vehicle was towed in. Check oil level and document on the RO 1. Full system DTC scan and generate VDN 2. Save Freeze frame Data Perform BCT BCT Result PASS (OK) Repair Completed Replace Knock Sensor No KSDS Software Update available NO PASS (NG) Check for updated software Yes KDS Software Update Yes Replace Engine KSDS Software Update available Check for updated software No IMPORTANT Due to recent updates to KDS, always follow the BCT procedure instructions outlined in KDS. You may refer to SST067 for BCT Procedure/Calibration information. Note: If any concerns arise during/after completing the flow chart(s), open a Techline case online. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 3 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) B. ENGINE NOISE Techline PWA Required; Diagnosis only Campaign Possible Confirm customer complaint as listed in the RO and if vehicle was towed in. Check oil level and document on the RO Full system DTC scan and generate VDN. Perform BCT BCT Result PASS NO PASS (NG) PWA Process Replace Engine Yes Connecting rod bearing noise No Process Completed No Software update available Diagnosis coverage only; any required repairs are to be completed using normal service procedures. Do Not Submit as a Campaign Claim. Check updated software Yes Refer to PI2106 (As Applicable) PI210S KDS Software Update IMPORTANT Due to recent updates to KDS, always follow the BCT procedure instructions outlined in KDS. You may refer to SST067 for BCT Procedure/Calibration information. Note: If any concerns arise during/after completing the flowchart(s), open a Techline case online. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 4 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) C. ENGINE NO CRANK Techline PWA Required; Diagnosis only Campaign Possible Confirm customer complaint as listed in the RO and if vehicle was towed in. Measure the remaining oil in the crankcase. There must be at least 1 quart remaining in the crankcase. Full system DTC scan and generate VDN Remove engine drive belt and spark plugs Document engine rotational torque VIDEO Check Max. Torque Value (94 lb.ft.) Under 94 lb.ft. Perform BCT Over 94 lb.ft. See Appendix 1 on page __. Replace Engine Create PI2106 Claim Oil level in the crankcase was less than 1 quart. PWA Process NO PASS BCT Result PASS Process Completed No KSDS Software update available Diagnosis coverage only; any required repairs are to be completed using normal service procedures. Do Not Submit as a Campaign Claim. Check for updated software Yes Refer to PI2106 (As Applicable) PI210S KDS Software Update IMPORTANT Due to recent updates to KDS, always follow the BCT procedure instructions outlined in KDS. You may refer to SST067 for BCT Procedure/Calibration information. Note: If any concerns arise during/after completing the flowchart(s), open a Techline case online. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 5 of 18 ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) SUBJECT: Engine Replacement Procedure: 1. Replace the engine assembly by referring to the “Engine Mechanical System → Engine And Transaxle Assembly → Engine And Transaxle Assembly → Repair procedures” chapter in the applicable Shop Manual on KGIS. Refer to TSB ENG190 for information regarding engine replacement practices. 2. After removal of the engine from the vehicle, remove all components that will need to be transferred by referring to the applicable Shop Manual on KGIS. 3. Install all removed components from the old engine block onto the new engine block utilizing all parts from Service Kit(s). NOTICE Refer to TSB ENG083 for gasoline direct injection (GDI) specific information, including related warnings and cautions for handling high fuel pressure system components and combustion seals must be compressed after installation and before attempting to install into the cylinder head. Use SST 09353 2B000. 5. Reinstall the assembled engine and transmission/transaxle into the vehicle. Be sure to: • Fill crankcase with 5W-30 oil (refer to KGIS for oil fill level requirements) • Recommended Product: QUARTZ 9000 FUTURE FGC 5W-30 Full Synthetic SN PLUS, QUARTZ 9000 FUTURE XT 5W30 Full Synthetic SN PLUS, Mobil Super Synthetic 5W30 or above. If not available, use other brand 5W30 and Full Synthetic type with API SN/SN+/SP, ILSAC GF4/GF5 or higher service grade. 6. • Fill and bleed the cooling system with 50/50 coolant or mixture appropriate for area. • Pressurize the fuel system before starting the vehicle. • Reset engine adaptive values and perform steering angle sensor calibration. Confirm that the Rom ID is up-to-date. If not, reflash the ECU to the latest ROM ID available. Refer to PI2106 – Knock Sensor Detection System ECU Logic Improvement. 7. Verify proper operation of the vehicle with road test, and with the engine ON (running), erase any stored DTCs (e.g., EPS, ESC, and TPMS) that may have been set by this procedure. Verify no leaks exist and ensure engine oil and coolant are at their proper level. If any DTCs are still active, follow any related diagnosis and repair as needed. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 6 of 18 ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Forte (YD, YDm) May 19, 2016 to May 7, 2018 REQUIRED TOOL: Tool Name Tool Part No. Torque Wrench Figure Comments 09314 3Q100 Socket Refer to TSB ENG083 for Injector Combustion Seal Ring Installer detailed usage instructions 09353 2B000 Click-Type or Electronic Torque N/A Locally Sourced Wrench Auto-shipped to Dealers For troubleshooting assistance contact the Bearing Clearance Tester Kit GITA Support Line at: KQ231 2T110QQK (888) 542-4371. For replacement parts, contact Snap-On Tools at: (888) 542-1011. REQUIRED PARTS: Part Name Engine Long Block (Nu 2.0L GDI) MY Model Part Number YD 21101 2EG12FFFR YDm 21101 2EG17FFFR Figure 17-18MY *Note: You may receive an engine with a part number ending in “FFF” when a part number ending in FFFR” was ordered. Both part numbers are interchangeable and acceptable in the warranty claim. Service Kits: Models Part Name Engine Service Kit YD Part Number Figure 21111 2EG01FFF 2.0L GDI Fuel Tube 35305 2E510FFF Knock Sensor 39250 2E000 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 N/A Page 7 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) WARRANTY INFORMATION – Flowchart “A” for DTC P1326 STORED: N Code: N99 C Code: C99 Model Claim Causal Type P/N Qty. YD (1718MY) R Nu 2.0 23060 2E001 0 GDI YDm (1718MY) Nu 2.0 R 23060 2E013 Repair Labor Op Description Code DTC P1326 + BCT (PASS) + Knock Sensor R&R (PI2106Y) 212220BD DTC P1326 + BCT (PASS) + ECU Software Update (PI2106Y) 212220BE DTC P1326 + BCT (NO PASS) + Engine R&R (PI2106Y) 212220BF OP Time 1.7 M/H 1.0 M/H Replacement P/N 39250 2E000 1 N/A 0 7.1 M/H 21101 2EG12FFFR and DTC P1326 + BCT (NO PASS) + Engine R&R + ECU Software Update (PI2106Y) 212220BG DTC P1326 + BCT (PASS) + Knock Sensor R&R (PI2106Y) 212M21R0 DTC P1326 + BCT (PASS) + ECU Software Update (PI2106Y) 212M21R1 DTC P1326 + BCT (NO PASS) + Engine R&R (PI2106Y) 212M21R2 Qty. 21111 2EG01FFF 7.3 1 35305 2E510FFF M/H 1.7 M/H 1.0 M/H 39250 2E000 1 N/A 0 0 GDI DTC P1326 + BCT (NO PASS) + Engine R&R + ECU Software Update (PI2106Y) 7.1 M/H 21101 2EG17FFFR and 21111 2EG01FFF 212M21R3 7.3 1 35305 2E510FFF M/H NOTE: Refer to Warranty Bulletin 2022-11 for details regarding coolant and substitute transportation reimbursement requirements. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 8 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) WARRANTY INFORMATION – FLOWCHART ”B” for Engine Noise: N Code: N99 C Code: C99 Model Claim Causal Type P/N Qty. YD (1718MY) R Nu 2.0 23060 2E001 0 GDI YDm (1718MY) Nu 2.0 R 23060 2E013 0 GDI Repair Labor Op Description Code Check Oil + BCT (PASS) + Check Engine Noise (PI210S) 212220BH Check Oil + BCT (NO PASS) + TL PWA for Engine R&R (PI2106Z) 212220BI Check Oil + BCT (NO PASS) + TL PWA for Engine R&R + Software Update (PI2106Z) 212220BJ OP Time 1.0 M/H Replacement P/N Diagnosis Only 0 7.1 M/H 7.3 M/H 21101 2EG12FFFR and Check Oil + BCT (PASS) + Check for Noise + TL PWA Engine R&R (PI2106Z) 212220BK Check Oil + BCT (PASS) + Check for Noise + TL PWA for Engine R&R + ECU Software Update (PI2106Z) 212220BL Check Oil + BCT (PASS) + Check Engine Noise (PI210S) 212M21R4 Check Oil + BCT (NO PASS) + TL PWA for Engine R&R (PI2106Z) 212M21R5 Check Oil + BCT (NO PASS) + TL PWA for Engine R&R + Software Update (PI2106Z) 212M21R6 7.1 M/H 21111 2EG01FFF 1 35305 2E510FFF 7.3 M/H 1.0 M/H Diagnosis Only 0 7.1 M/H 7.3 M/H 21101 2EG17FFFR and Check Oil + BCT (PASS) + Check for Noise + TL PWA Engine R&R (PI2106Z) 212M21R7 Check Oil + BCT (PASS) + Check for Noise + TL PWA for Engine R&R + ECU Software Update (PI2106Z) 212M21R8 7.1 M/H 21111 2EG01FFF 35305 2E510FFF 7.3 M/H NOTE: Refer to Warranty Bulletin 2022-11 for details regarding coolant and substitute transportation reimbursement requirements. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Qty. 1 Page 9 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) WARRANTY INFORMATION – FLOWCHART “C” for No Crank: N Code: N99 C Code: C99 Model Claim Causal Type P/N Qty. YD (1718MY) Nu 2.0 R 23060 2E001 GDI 0 Repair Labor Op OP Description Code Check Oil + Rotate Crank (PI210S) 212220BM 0.5 M/H Diagnosis Only 0 Check Oil + Rotate Crank (Pass) + BCT (Pass) (PI210S) 212220BN 1.3 M/H Diagnosis Only 0 Check Oil + Rotate Crank (Pass) + BCT (NO Pass) + TL PWA for Engine R&R (PI2106Z) 212220BO 7.6 M/H Check Oil + Rotate Crank (Pass) + BCT (NO Pass) + TL PWA for Engine R&R + Software Update (PI2106Z) 212220BP 7.8 M/H Check Oil + No Crank + TL PWA for Engine R&R (PI2106Z) 212220BQ 7.1 M/H Check Oil + No Crank + TL PWA for Engine R&R + Software Update (PI2106Z) 212220BR 7.3 M/H Time Replacement P/N Qty. 21101 2EG12FFFR and 21111 2EG01FFF 1 35305 2E510FFF NOTE: Refer to Warranty Bulletin 2022-11 for details regarding coolant and substitute transportation reimbursement requirements. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 10 of 18 ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) SUBJECT: Model Claim Causal Type P/N Qty. YDm (1718MY) R Nu 2.0 23060 2E013 GDI 0 Repair Labor Op OP Description Code Check Oil + Rotate Crank (PI210S) 212M21R9 0.5 M/H Diagnosis Only 0 Check Oil + Rotate Crank (Pass) + BCT (Pass) (PI210S) 212M21RA 1.3 M/H Diagnosis Only 0 Check Oil + Rotate Crank (Pass) + BCT (NO Pass) + TL PWA for Engine R&R (PI2106Z) 212M21RB 7.6 M/H Check Oil + Rotate Crank (Pass) + BCT (NO Pass) + TL PWA for Engine R&R + Software Update (PI2106Z) 212M21RC 7.8 M/H Check Oil + No Crank + TL PWA for Engine R&R (PI2106Z) 212M21RD 7.1 M/H Check Oil + No Crank + TL PWA for Engine R&R + Software Update (PI2106Z) 212M21RE 7.3 M/H Time Replacement P/N Qty. 21101 2EG17FFFR and 21111 2EG01FFF 1 35305 2E510FFF NOTE: Refer to Warranty Bulletin 2022-11 for details regarding coolant and substitute transportation reimbursement requirements. NOTICE VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference PI2106* when accessing the WebDCS system. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 11 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) WARRANTY CLAIM INFORMATION FOR: PI2106 Y1, PI2106 Z1 and PI210S (DIAGNOSIS ONLY CLAIMS): IMPORTANT REFER TO WARRANTY BULLETIN 2022-11 (PI2106Y, Z OR PI210S) FOR MODEL-SPECIFIC LABOR OPERATIONS AND TIMES, AS WELL AS SPECIFIC CLAIM SUBMISSION PROCEDURES. NOTE: SEE APPENDIX 1 & 2 ON PAGE 10, AND PAGE 13 FOR ADDITIONAL TECHLINE PWA INFORMATION REQUIRED. Flow Chart Symptom #A Diagnostics Repairs R&R Knock Sensor PI2106Y BCT Pass ECU Upgrade DTC P1326 (No TL PWA Required) Engine R&R BCT No Pass Engine R&R + ECU Software Update Flow Chart Symptom #B Diagnostics Repairs Inspection + Noise Check (N) (PI210S Claim) Repairs under normal warranty coverage MAY apply. Separate TL PWA case required PI2106Z Check Oil + BCT Pass Engine Noise Noise Check + TL PWA + Engine R&R (TL PWA Required) + ECU Software Update Check Oil + BCT No Pass Flow Chart Symptom #C (TL PWA Required) Engine R&R with TL PWA + ECU Software Update Repairs Check Oil Amount + Inspection Only (PI210S Claim) – Repairs under normal (+ 94lb.ft) Engine No Crank Engine R&R with TL PWA Diagnostics Check Crank Rotation PI2106Z Noise Check + TL PWA + Engine R&R warranty coverage MAY apply – separate TL PWA case required Check Oil Amount + Diagnosis Only (PI210S Claim) – Repairs under normal Crank Rotation (- 94lb.ft) warranty coverage MAY apply – separate TL PWA case + BCT Pass Check Oil Amount + required Engine R&R with TL PWA Crank Rotation (-94lb.ft) + BCT No Pass Check Oil Amount + Engine R&R + ECU Software Update with TL PWA Engine R&R with TL PWA Crank Rotation (+94lb.ft) (no BCT) Engine R&R + ECU Software Update with TL PWA Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 12 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Appendix 1 (Techline Prior Work Authorization) Scenario Description Flowchart A DTC P1326 Stored Action Required TL PWA required for all dealers – Video of condition Video requirement examples below are for illustration purposes, individual requirements will vary based upon the Flowchart B Engine Noise condition reported: • Video should be continuous and show the VIN (most convenient VIN plate) and pan to show the engine condition. Engine Seized Flowchart C Bearing Clearance Test or No Test • For engine seizures, attempt to turn over engine with torque wrench in video and exceeding 94 lb.ft. • For hole in engine block, show hole in video. • For severe engine noise demonstrate severity of the noise without over accelerating (to RPM redline) the engine in video. Note: Additional information may be requested by the Techline agent, including but not limited to screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results. Oil Level Check: (Applies to all Flowcharts B and C) 1. Measure and record oil dip stick level. 2. Note oil dip stick reading on the RO. 3. If no oil is showing on dipstick, procced to Oil Level Measurement. Oil Level Measurement: (Flowchart C) 1. Remove oil filler cap, remove oil drain plug and drain oil into the supplied measuring container SST067BUCK and check oil level. 2. Record oil level reading. 3. Take photo of the oil level using KDS. Attach to Warranty Claim. Note: Claim may be subject to charge back if oil measurement photo is not provided with claim submission. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 13 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Video Instructions for Seized Engine Inspection: (Flowchart C) Prepare the vehicle prior to the video by removing the spark plugs and drive belt as well as setting the torque wrench to 94 lb.ft. 1. Start video showing the dash VIN tag. 2. Show the removed spark plugs. 3. Show the empty spark plug holes from the engine. 4. Show the removed drive belt and attached torque wrench to crank bolt. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 14 of 18 SUBJECT: 5. ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Show the engine being cranked and torque specification exceeding 94 lb.ft. torque. 6. Submit video with Techline PWA case. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 15 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Appendix 2 (Video Capture & Upload) Note: Additional information required to open a Techline case including but not limited to screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results. The Chrome™ browser should be used to access the Techline portal. Follow the steps below to clear the default browser if it is other than Chrome™. For KDS Tab 10.1 Tablets: 1. Select “Settings” from the App Screen. 2. Select the “General” tab at the top. 3. Select “Default Applications”. 4. If “Internet” is the default browser, select the CLEAR button. If “Chrome” is the default browser, further action is not required. 5. When opening the Techline portal, select “Chrome” and select Always”. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 16 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) For KDS Tab S2 Tablets: 1. Select “Settings” from the App Screen. 2. Select “Applications”. 3. Select “Default Applications”. 4. Select “Browser app”. 5. Ensure “Chrome” is selected. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 17 of 18 SUBJECT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Attaching Video to a Techline Case: 1. Open K-Support in the device Chrome™ browser or select the “Techline” button on KDS home page. https://ksupport.kiausa.com 2. Open your existing Techline case for the vehicle requiring a video capture by selecting the case number. 3. Select “Attachment”. 4. Select “Add Files”. 5. Select “Camcorder” and the video camera will open. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022 Page 18 of 18 SUBJECT: 6. ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI2106Y/Z) Start by recording the VIN. Ensure sun glare is not reflecting off windows or other objects. Without stopping the recording, capture the area of the vehicle displaying the issue. i.e.; • Engine Noise – record the engine. • Hole In Block – record the side of the engine with the damage. • Seized Engine – record a technician trying to turn the engine over with a torque wrench. NOTICE NOTE: Ensure the video size is set to “Limit to email”. Only record the VIN and the engine exhibiting the concern. Any additional information will increase the size of the video and make it difficult to upload or download. , Text box border: 1.00 pt. 7. Stop the video when you captured what is needed. Select “OK” to use this capture or “RETRY” to capture the video again. 8. Ensure a description of the recording. For example, engine knock or smoke from exhaust. 9. Select “Submit Case”. 10. Select “Yes” when the confirmation message below appears. Note: Selecting anything other than “Yes” will not save the video capture. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: PI2106Y/Z Forte (YD, YDm) April 2022