AWA 22-03

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-22-03
Subject: DSG Limited Warranty Extension
Date: Apr 15,2022
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
The following DSG warranty extension is applicable for certain Audi vehicles. Affected vehicles may
include:
• Model year 2010-2012 S4 and S5
Note: This extension only applies to specific vehicles identified with Warranty Key U54.
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data.
If the warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle
Data” screen in ElsaPro will be populated with Warranty Key U54.
DSG Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover
repair or replacement (by an authorized Audi dealer) of a diagnosed condition of shuddering, juddering,
rough shifting or improperly entering “limp mode” of the vehicle’s transmission for a period of 9 years
or 90,000 miles, whichever occurs first, from the vehicle’s in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
What is Covered?
The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle
Limited Warranty (other than the extended time/mileage period) and will include the DSG Transmission
and any parts and labor necessary to effectuate a repair. The repair to be performed by the dealer under the
Warranty Extension will consist either of a replacement of the mechatronics unit of the transmission or a
replacement of the entire transmission, as determined by the dealer. It will apply to all Settlement Class
Vehicles irrespective of whether the vehicle has been repaired on or before the effective date of the
settlement.
Damage resulting from abuse, alteration or modification, a collision or crash, vandalism and/or other
impact is excluded and not covered under the extended warranty. Repair or replacement under this
extended warranty must be performed by an authorized Audi dealer.
©2019 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document
may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
The percentage of coverage to the customer of the cost of the Extended Warranty repair (parts and labor) is
determined by the following “sliding scale” percentages which are based upon the age and mileage of the
Covered Vehicle (from its in-service date) at the time of the extended warranty repair.
Repair or replacement under this extension must be performed by an authorized Audi dealer, and is subject
to the following time/mileage percentage limits:
To aid in administering the above Warranty Extension coverage Matrix, please consider the following
when evaluating the time/mileage percentage limits:
4 years or less = In-service date through last day of third year in service
4-5 Years = First day of fourth year in-service through last day of fourth year in-service
5-6 Years = First day of fifth year in-service through last day of fifth year in-service
6-7 Years = First day of sixth year in-service through last day of sixth year in-service
7-8 Years = First day of seventh year in-service through last day of seventh year in-service
8-9 Years = First day of eighth year in-service through last day of eighth year in-service
Documents that Must be Provided by the Settlement Class Member
In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must
provide, to the dealer, proof of reasonable adherence to the transmission oil maintenance requirements of
the vehicle’s maintenance schedule during the class member’s ownership/lease of the vehicle. Reasonable
adherence is considered to be within a 10% variance of scheduled time and mileage maintenance
requirements. The proof provided to the dealer must be in the following form:
©2022 Audi of America
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document
may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Documents [i.e., maintenance records, invoices, receipts, etc.] evidencing the Settlement Class Member’s
good faith adherence to the relevant aspects of the vehicle maintenance schedule during the time he/she
owned the Settlement Class Vehicle, in particular, scheduled transmission oil changes, up to the
date/mileage of repair/replacement, within the variance set forth above.
However, in the event maintenance records cannot be obtained despite a good faith effort to obtain them,
the Settlement Class Member may submit a sworn declaration detailing what efforts were made to obtain
the records, why the records are not available, and attesting to adherence to the vehicle maintenance
schedule and, in particular, scheduled transmission oil changes, up to the date/mileage of
replacement/repair, within the variance set forth above. A standard Vehicle Maintenance Declaration form
is included in this communication to provide guidance to you and to customers regarding the requirements
for a sworn declaration in the event a customer is unable to obtain the scheduled vehicle maintenance
records despite a good faith effort to obtain them. The customers are not required to submit this exact
form, but they must submit a written statement, signed under penalty of perjury, containing the
information that is requested in this form.
Reimbursement for the Past Paid Cost of a Covered Transmission Repair:
Customers who, prior to March 11, 2022, and within 9 years or 90,000 miles (whichever occurred first) of
the Covered Vehicle’s in-service date, paid out-of-pocket expenses for a repair to correct a diagnosed
condition of shuddering, juddering, rough shifting or improperly entering “limp mode” of the transmission
may be eligible to submit, to the Settlement Claim Administrator, a claim for reimbursement of a
percentage of the paid repair cost (parts and labor), subject to the same sliding scale referenced above and
limited to one (1) such past repair. This part of the settlement, including all claims and issues relating to
reimbursement, will be handled exclusively by the Settlement Claim Administrator. It is not handled by
AoA.
Transferability
The warranty, as extended, is fully transferable to subsequent owners.
Claim Processing
For the DSG Limited Warranty Extension:
Claim Type: 110
Service Number: 3435
Warranty Key: U54
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to
this limited warranty extension.
©2022 Audi of America
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document
may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.