PSB2022-06

Product Service Bulletin
Important Information To Better Serve Your Customers
This PSB Is Applicable To: U.S. & Canada
April 28, 2022
PSB #2022-06
TO:
Goodyear Company Owned Stores and Independent Goodyear Dealers in the
U.S. and Canada
Subject: 295/75R22.5 Endurance LHS Commercial Tire Customer Satisfaction Campaign
The Goodyear Tire & Rubber Company is aware that some 295/75R22.5 Endurance LHS, load
range G and H, tires manufactured week 4821 (the “subject tires”) have experienced crown
separations and some center rib detachments that have resulted in adjustments and property
damage claims. Due to the level of customer dissatisfaction, we have decided to conduct this
proactive Customer Satisfaction Campaign to replace the subject tires.
Letters will be mailed to owners of these tires in the near future asking them to contact an
authorized Goodyear Commercial Tire and Service Network location or authorized Goodyear
commercial truck tire dealer and arrange to have their tires verified as being “subject tires” and
replaced. We request your assistance in handling customers involved in this campaign. Dealers
will receive full credit for each qualifying tire returned. In addition, dealers will receive
reimbursement for dismounting, mounting, balancing, and handling costs.
Tire Involved in the 295/75R22.5 Endurance LHS
Customer Satisfaction Campaign
Size
295/75R22.5
295/75R22.5
Type
Endurance LHS
Endurance LHS
Product Code
756-220-753
756-603-753
Load Range
H
G
TIN (DOT#)
MC37C8BW4821
MC37JMBW4821
Immediate Action Required
Please check your inventory in the unlikely event that you have any unsold tires involved in this
campaign. Any tires found in inventory must be returned through the warranty return process
detailed below.
If Goodyear has not arranged with you to provide a list of customers who may have purchased
these tires, we encourage you to query your records for customers who purchased the tires listed
above and contact them. Attached for your convenience is a Goodyear Dealer letter you can send
to your customers advising them of this Customer Satisfaction Campaign. You may request
reimbursement for mailing costs by sending receipts and supporting documentation to:
The Goodyear Tire & Rubber Company
Attention D/805, Product Service
200 Innovation Way
Akron, OH 44316-0001
THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
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Campaign Handling Procedure
When a customer arrives at your location please follow the procedure below.
1. Verify that the tire size, type, TIN (DOT numbers) (including date code) match the “Tires
Involved in the Customer Satisfaction Campaign” as described above.
2. Deflate the tire.
3. Remove the tire/wheel assembly from the vehicle and then demount the tire from the
wheel following standard practices.
Replacement Tire
Size
295/75R22.5
295/75R22.5
Type
Endurance LHS
Endurance LHS
Load Range
H
G
Product Code
756-220-753
756-603-753
Replacement tires can be ordered using your normal tire ordering process.
Campaign Reimbursement Schedule
Amount Reimbursed
Reimbursement Process
Replacement Tire(s)
Active invoice price on
the date of adjustment
Adjustment claim process
detailed below
Handling Allowance for
Demount, Mount & Balance for
qualifying tire(s)
$95.00 per tire
Adjustment claim process
detailed below
Handling Allowance for unsold,
unmounted tires
Standard handling
allowance
Adjustment claim process
detailed below
Adjustment Claim Form Processing Instructions


Attach a copy of the no-charge service invoice, complete a Product Adjustment Claim
form according to the instructions with the form. In the Removal Reason Box record
“Endurance LHS Customer Satisfaction”.
Return campaign tires to your Product Service Center with your next shipment of
adjustments. Follow the usual adjustment tire return procedures. See Product Service
Bulletin 2021-01A, in the Product Service section on Tire-HQ, for adjustment return
procedures.
THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
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Instructions for Processing a National Account:
On the adjustment claim form, in the CREDIT INFORMATION: section, check the
Dealer/Store box, do not enter the NAPG/Non-Sig(Canada) number in the
NATIONAL/GOVERNMENT ACCT # section leave blank (see below).
Check this box.
Leave blank.
Do not create a Delivery Receipt, the credit will be processed as a regular adjustment.
In order to receive the special handling allowance, for all Endurance LHS tires submitted for a
National Account customer, the above instruction must be followed.
Campaign Duration
This campaign will end October 31, 2022. Claims dated November 1, 2022 or later will not
qualify under this program. All adjustments and reimbursement forms must be returned to your
Product Service Center by November 30, 2022.
Questions or Problems
If you have questions, please contact your National Field Manager Product Service or call our
Customer Assistance Center at 1-800-592-3267. Contact information for your National Field
Manager Product Service can be found on Tire-HQ.
THE GOODYEAR TIRE & RUBBER COMPANY & GOODYEAR CANADA INC.
PRODUCT SERVICE DEPARTMENT
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