ONaV210420220415

CUSTOMER SATISFACTION CAMPAIGN
SECOND NOTICE
This notice applies to your vehicle, 
APRIL 2022
Dear Customer,
The purpose of this second notice is to inform you that Isuzu Commercial Truck of America, Inc. is conducting a
customer satisfaction campaign that affects some 2012 – 2017MY Isuzu N-Series trucks equipped with 6.0L
gasoline engines. Your  model year Isuzu N-Series, VIN , is involved in this campaign. Our
records indicate that your vehicle has not yet received this campaign remedy.
WHAT IS THE CONDITION?
In some 2012 – 2017MY Isuzu N-Series trucks equipped with 6.0L gasoline engines, the E-98 and E-97 ground
terminals may have excess tape or glue on the ground terminal surfaces from the engine harness manufacturing
process. Over time, this condition may result in a poor ground connection. If the resistance of these grounds
becomes too high, the engine may surge. If the engine surges as the vehicle is coming to a stop or just after it has
stopped, and at the same time the driver is applying very light brake pressure (e.g., the driver only partially
depresses the brake pedal or uses just the tip of their foot to press the brake pedal) or the driver is not applying
any pressure on the brake pedal, the vehicle may move slightly.
WHAT WE WILL DO
Your Isuzu dealer will clean, inspect, and, if necessary, replace the E-98 and E-97 ground terminals. This service
will be provided free of charge.
WHAT YOU SHOULD DO
We recommend you contact your Isuzu dealer to schedule an appointment to bring your vehicle in to have this
service performed. Present this Owner Notification Letter at the time of your appointment or refer to customer
satisfaction campaign bulletin CB21-N-001. We estimate this service may take approximately 26 minutes to
perform. Additional time may be necessary depending on how appointments are scheduled and processed at your
dealership. To locate your nearest dealer please use the dealer locator on our website at www.isuzucv.com. If you
have questions or concerns, please contact our Customer Relations Department at 1-866-441-9638.
REIMBURSEMENT
If you have already paid for repairs to address the condition covered by this customer satisfaction campaign, you
may be eligible to have those costs reimbursed. The enclosed form explains the terms under which reimbursement
may be available and how to request reimbursement. For example, you will need to provide the original or a clear
copy of the paid receipt or invoice verifying the repair and the costs of that repair, in addition to other required
information.
We regret any inconvenience this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner's name and address, if known, on the attached "Change of
Information" postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: ON_a_V2104_20220411
Customer Reimbursement Claim Form
If you have paid to have this condition corrected prior to this notification, you may be eligible to receive
reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement
may be limited to the amount the repair would have cost if completed by an authorized service facility.
Your claim will be acted upon within 60 days of receipt.
This section to be completed by Claimant
Date Claim Submitted: ____________________________________________________________
17-Digit Vehicle Identification Number (VIN): ___________________________________________
Mileage at Time of Repair: _______Date of Repair: _____________________________________
Claimant Name (please print): ______________________________________________________
Street Address or PO Box Number: __________________________________________________
City:___________________
State:
___________ ZIP Code:
________________________
Claimant Email:__________________________________________________________________
Daytime Telephone Number (include Area Code): _______________________________________
Evening Telephone Number (include Area Code): _______________________________________
Amount of Reimbursement Requested: $ _____________________________________________
The following documentation must accompany this claim form.
Original or clear copy of all receipts, invoices, and/or repair orders that show:
•
The name and address of the person who paid for the repair.
•
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
•
What problem occurred, what repair was done, when it was done, and who did it.
•
The total cost of the repair expense that is being claimed.
•
Payment for the repair in question and the date of payment.
(copy of front and back of cancelled check, or copy of credit card receipt)
My signature to this document attests that all attached documents are genuine and I request
reimbursement for the expense I incurred for the repair covered by this letter.
Claimant's Signature: _____________________________________________________________
If your claim is:

Approved, you will receive a check,

Denied, you will receive a letter with the reason(s) for the denial, or

Incomplete, you will receive a letter identifying the documentation that is needed to complete the claim and offered the
opportunity to resubmit the claim when the missing documentation is available.
Please mail this claim form and the required documents to:
Isuzu Commercial Truck Customer Relations
1400 S. Douglass Road, Suite 100
Anaheim, CA 92806
Reimbursement questions should be directed to the following number:
1-866-441-9638
Or Email: [email protected]