15-283-21R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2022 Subaru Vehicles		
SUBJECT: 2022 Audio/Navigation & Power Amplifier
		 Exchange Component Identification and
		Procedures
NUMBER: 15-283-21R
DATE: 06/28/21
REVISED: 04/11/22
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a
description of the proper exchange procedure. The exchange program policy can also be found in
Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the
Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling
Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor
Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims
Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires
authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An
authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard
for
excellence
in
Environmental
Management Systems. Please recycle
or dispose of automotive products in a
manner that is friendly to our environment
and in accordance with all local, state
and federal laws and regulations.
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 1 of 17
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
•
•
•
•
•
•
•
•
•
•
•
Retailer Code
Retailer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion only)
Subaru Part Number as shown in this bulletin
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange
chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange
number when making inquiries.
3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the
manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the
repair was performed under the terms of the Basic New Car Warranty. Copies of the freight
invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances causing
the delay. An extension will be granted or the retailer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit
arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the
printout from the on-line order or the Exchange Request Form must be included in the core return
package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange
unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security
Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line
manual.
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 2 of 17
MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web
Portal. Clarion exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations
& Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions
(urdealerservices.com) Ordering Instructions.
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Audio/Navigation/Satellite
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 3 of 17
Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86201XC65A
Harman
86201XC66A
Harman
86271XC64A
Ascent
6.5-Inch Mulimedia Plus
System
Base Model Vehicle
Ascent
8.0-Inch Mulimedia Plus
System
Premium, Onyx, & Limited Trims
w/o Navigation
Ascent
8-Inch Multimedia
Navigation System
Onyx Model w/ Navigation
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 4 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86271XC65A
Harman
86431FL610
Harman
86431FL670
Harman
86431FL650
Ascent
8-Inch Multimedia
Navigation System
Limited & Touring w/ Navigation
Crosstrek
6.5-INCH Mulimedia
System
Base Model Vehicles
Crosstrek
6.5-INCH Mulimedia Plus
System
Premium and Sport Standard
Models
Crosstrek
8.0-INCH Mulimedia Plus
System
Sport option 22, Limited,
Hybrid Models without
Navigation
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 5 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86471FL620
Harman
86201SJ950
Harman
86201SJ940
Harman
86201SJ970
Crosstrek
8.0-INCH MULTIMEDIA
NAVIGATION SYSTEM
Limited and Hybrid models with
Navigation
Forester
6.5 Inch Multimedia Plus
System
Base Models
Forester
6.5 Inch Multimedia Plus
System
Premium Models and
Standard Sport Model
Forester
8.0 Inch Multimedia Plus
System
Op 24 on Sport Model
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 6 of 17
ILLUSTRATION
DESCRIPTION &
APPICABILITY
MANUFACTURER
PART NUMBER
Harman
86201SJ960
Harman
86271SJ650
Harman
86431FL61A
Harman
86431FL67A
Forester
8.0 Inch Multimedia Plus
System
Wilderness & Limited Models
w/o Navigation
Forester
8.0 Inch Multimedia
Navigation System
Wilderness & Limited Models
w/ Navigation | Touring Model
Impreza
6.5-INCH Multimedia
System
Base model vehicles
Impreza
6.5-INCH Multimedia Plus
System
Premium model vehicles
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 7 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86431FL65A
Harman
86431FL66A
Harman
86471FL62A
Impreza
8.0-INCH Multimedia Plus
System
Sport and Limited models without amplifier
Impreza
8.0-INCH Multimedia Plus
System
Sport Trim with amplifier and
Limited Models without
Navigation
Impreza
8.0-INCH Multimedia
Navigation
Limited models with
Navigation
Legacy/Outback
Cockpit Control Unit (CHASSIS)
Base Level
Multimedia System
DENSO
86201AN63A
Base Trims
Legacy/Outback
Cockpit Control Unit (CHASSIS)
Mid Level
Multimedia Plus System
DENSO
86201AN69A
Premium, Sport, Onyx Ed., &
Limited Trims without
Navigation
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 8 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
Outback
Cockpit Control Unit (CHASSIS)
Mid Level
Multimedia Plus System
MANUFACTURER
PART NUMBER
DENSO
86201AN67A
DENSO
86271AN64A
DENSO
86271AN62A
Wilderness Edition
Legacy/Outback
Cockpit Control Unit (CHASSIS)
High Level
Multimedia Navigation
System
Premium, Onyx Ed., & Limited
Trims with Navigation. Standard
on Touring
Outback
Cockpit Control Unit (CHASSIS)
High Level
Multimedia Navigation
System
Wilderness Edition
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Legacy/Outback
Center Information Display
Dual 7 Inch Display
Base Level Multimedia System
DENSO
86213AN63A
Base Trims
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 9 of 17
DESCRIPTION &
APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
DENSO
86213AN66A
WRX
TBD
TBD
WRX/STi
TBD
TBD
WRX
TBD
TBD
WRX/STI
TBD
TBD
BRZ
Cockpit Control Unit
DENSO
86201CC600
Legacy/Outback
Center Information Display
11.6 Inch Display
Mid Level Multimedia
Plus System & High Level Multimedia Navigation System
Premium, Sport, Onyx Ed., Wilderness Ed., Limited & Touring
Trims
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 10 of 17
ILLUSTRATION
DESCRIPTION &
APPICABILITY
MANUFACTURER
PART NUMBER
BRZ
Center Information Display
DENSO
86213CC200
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
1-800-448-0944
Harmon Kardon (United Radio)
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions			
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Ascent
Power Amplifier
Assy.
Harman
86221XC01C
Crosstrek
Power Amplifier Assy
Limited and Hybrid Models
with Navigation
Harman
86221FL015
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 11 of 17
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester
Power Amplifier Assy.
Harman
86221SJ003
Harman
86221SJ013
Harman
86221FL00F
Harman
86221FL01F
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AN11A
WRX
Power Amplifier
Assy.
TBD
TBD
BRZ
Power Amplifier
Assy.
Pioneer
86221CC100
Op 24 on Sport Model
Forester
Power Amplifier Assy.
Models w/ Navigation
Impreza
Power Amplifier Assy.
Op 23 on Sport Models
Impreza
Power Amplifier Assy.
Limited Models with
Navigation
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 12 of 17
SATELLITE ACTIVATION INSTRUCTIONS
CLARION & DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion
or DENSO satellite radio, please follow the instructions below. Going through the process will
ensure that any fee for the new radio is waived and will ensure your customer continues to receive
their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio
to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working.   Retailers can also perform a signal refresh if necessary by
entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID
number.
HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio
prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an
exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service
Center will issue an exchange number. It is required that this number be provided upon claim
submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center
for each manufacturer.
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 13 of 17
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 .... (ERS#) 0000000001
Clarion Exchange Number Example – Orders placed as of 12/23/19 ....
digits – all numbers)
MCO # 1234567890 (Ten
Harman (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion
1-800-448-0944
8am-8pm Eastern Time
DENSO
1-800-237-5413
7am-5pm Pacific Time
Harman (United Radio)		
1-800-448-0944
8am-8pm Eastern Time		
PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
DENSO ONLY
Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation
Multimedia Infotainment Systems will require an additional entry of the RO* character string (see
image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery
of every DENSO exchange unit shipped to the Retailer. The RO field is located between the Order
Date and Complaint on the Packing Slip.
* Please do not confuse this with the Retailer repair order number.
The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments
Field for a claim submission for an audio exchange. This is in addition to the existing Claim
Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be
required.
An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
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RO
F10S6BAC17595C
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 15 of 17
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
  
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/
Navi. Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion (United Radio) 1-800-448-0944
•
Clarion exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
•
Clarion will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Clarion (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United
Radio) for this fee
Continued...
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 16 of 17
DENSO/Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to DENSO/Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/
Denso Ten for this fee.
Harman Kardon (United Radio) 1-800-448-0944
•
•
•
•
•
•
•
•
Harman Kardon exchange requests are processed by United Radio.
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
Harman Kardon will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Harman Kardon (United Radio) within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced
by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.
Bulletin Number: 15-283-21R; Revised: 04/11/22
Page 17 of 17