SIL 850

Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929
This letter applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement as described in the included Service Information
Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenoti-fication remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
SIL 850
Service Information Letter
Body Compartment Lighting Inspection
Units Affected: Certain Altec aerial devices, digger derricks, and body-only units built from 2014 to
2021. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: The body compartment wiring on some units contains an in-line fuse located close to the
lighting in the compartment, while other units are fused upstream, closer to the power source. Altec has
learned that the units affected by this SIL should have an in-line fuse close to the lighting, but this fuse
was not installed on some units. In addition, some units may have exposed terminals at the end of certain
portions of the wiring in the body. If the exposed terminals make contact with each other or with ground,
the resulting direct short could damage the body compartment lighting.
Customer Action: Inspect the body compartment lighting circuit at the unit’s next scheduled service
interval or within six months of receipt of this SIL, whichever comes first. Use the Inspection Procedure
beginning on page 2, or contact Altec to perform the inspection. If repair is required, order and install the
required quantity of Compartment Light Wiring Service Kits, part number 991460883, or schedule the
installation of the kit(s) by Altec.
Requirements: The inspection is estimated to take 30 minutes and one person to complete. The repair is
estimated to take one hour and one person to complete per repair kit required. From one to three kits will
be required for a specific unit, depending on the results of the inspection.
Completion and Warranty: This inspection and repair are covered under the Altec Warranty Policy
and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the
work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a
warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow
up to $45 for the labor to perform the inspection and up to $270 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs
the work at the owner’s location.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Page 1 of 4
Altec Use Only
0.5 hr
1.0 hr per kit required, 3.0 hr max
010.0777.43151.000.9214.000
Not included
N/A
N/A
074900815
Altec Use Only
Description
Part No.
Compartment light wiring service kit
991460883
Qty
1-3
Warranty
Yes
Released: May 3, 2022
SIL 850
Inspection Procedure: No tools are required for this inspection. Read and understand all steps of the
instructions before beginning the procedure.
1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key
from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock
the wheels.
2. Inspect to see if an in-line fuse as shown in Figure 1 is installed in the wiring for the lighting in the
applicable body compartments listed in Figure 3. Record the inspection results in Figure 3, including
the total number of lighted compartment locations having no fuse installed.
Top
Rear Vertical
Horizontal
Middle Vertical
Front Vertical
Step
Figure 1 — In-Line Fuse
Figure 2 — Body Compartments
Body Compartment Location
(Refer to Figure 2)
Fuse Installed
in Wiring
Street side front vertical
Curb side front vertical
If curb side has side access step, next compartment behind step
Street side lighted compartment on top of main body, if equipped
Curb side lighted compartment on top of main body, if equipped
Total Number with No Fuse Installed
Yes | No
Yes | No
Yes | No | N/A
Yes | No | N/A
Yes | No | N/A
_______
Figure 3 — Fuse Inspection Results
3. Inside some lighted body compartments, there is a wire branch coming from the strip of LED lights
and running part way down the compartment wall that is toward the rear of the chassis. Inspect each
compartment to see if there is a wire branch with a connector installed on the end (refer to Figure 4), a
wire branch with no connector installed on the end (refer to Figure 5), or no wire branch present. Record the inspection results in Figure 6, including the total number of ends with no connector installed.
Page 2 of 4
SIL 850
Body Compartment
Location
(Refer to Figure 2)
Figure 4 — Connector
on End of Wire Branch
Figure 5 — No Connector
on End of Wire Branch
Connector Installed
on End of Wire
Branch
Street side front vertical
Street side mid vertical
Street side horizontal
Street side rear vertical
Street side top
Curb side front vertical
Curb side mid vertical
Curb side horizontal
Curb side rear vertical
Curb side top
Total Number with No
Connector Installed
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
|
|
|
|
|
|
|
|
|
|
No
No
No
No
No
No
No
No
No
No
|
|
|
|
|
|
|
|
|
|
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
_______
Figure 6 — Connector Inspection Results
4. Review the inspection results.
• If no compartments were marked as "No Fuse Installed" in Figure 3 and no compartments were
marked as "No Connector Installed" in Figure 6, perform steps a and b below.
a. Put the unit back into service.
b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
• If one or more compartments were marked as "No Fuse Installed" in Figure 3 and/or one or more
compartments were marked as "No Connector Installed" in Figure 6, perform steps a through e
below.
a. The Compartment Light Wiring Service Kit contains two fuses and sufficient heat shrink tubing to
repair three wire branch ends which have no connector. Use Figure 7 to determine and mark the
Quantity of Kits Required to repair the total number of compartments marked as "No Fuse Installed"
in Figure 3. Then use Figure 7 to determine and mark the Quantity of Kits Required to repair the
total number of compartments marked as "No Connector Installed" in Figure 6. If this results in two
different numbers being marked for Quantity of Kits Required, use the larger number for step b.
b. Order and schedule the installation of the required quantity of Compartment Light Wiring Service
Kits, part number 991460883, or schedule the installation of the kit(s) by Altec.
c. Put the unit back into service while awaiting the installation of the kit(s).
d. Retain the information marked in Figures 3 and 6 for use when installing the kit(s).
e. Do not complete the Inspection Sheet at the end of this notice. Completion of the SIL will be
documented after the vehicle is repaired.
Total Number with
"No Fuse Installed"
in Figure 3
1 or 2
3 or 4
5
Total Number with
"No Connector Installed"
in Figure 6
1, 2, or 3
4, 5, or 6
7, 8, or 9
Quantity of
Kits Required
Figure 7 — Quantity of Kits Required
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1
2
3
SIL 850
Inspection Sheet
Complete this form and submit it to Altec to document inspection completion.
Choose one of these options for submission.
• Online through the customer portal – Altec Connect*
		 Sign in or Register for an account at connect.altec.com/login
		1. Select Equipment
		 2. Select Altec Product Notices
		 3. Select Report a Completed APN
• Scan and Email to [email protected]
• FAX to 1-877-659-9929
• Mail to: Customer Outreach; PO Box 8338; Saint Joseph, MO 64508		
Model
Altec Unit Serial Number
Scan here to access
Altec Connect.
Date Inspected
Company Name: _______________________________________________
Phone____________________________
Service Company Name:_________________________________________
Phone:___________________________
Company Contact: _________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City: _______________________________________________State/Province:_________________________________
ZIP/Mailing Code:___________________________________Country:________________________________________
Signature:__________________________________________
Submission of this form does not order parts or schedule service from Altec.
* If the customer or the customer’s warranty provider performs the repair, submit a warranty claim through
Altec Connect to be reimbursed for the cost of the parts and/or labor.
Contact Altec for more information or to schedule the work to be done by Altec.
Make copies of this form for additional units if needed.
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