22-NA-070

Service Bulletin
Bulletin No.:
22-NA-070
Date:
April, 2022
INFORMATION
Subject:
Brand:
Buick
Cadillac
Chevrolet
GMC
Information on Certified Service Mobile Toolbox Application (CSMT) Replacement
Parts Traceability (RPT)
Model:
GM
Passenger
Cars and
Trucks
Model Year:
VIN:
from
to
from
to
2015
2022
—
—
Involved Region or Country
Transmission:
—
—
North America
Replacement Parts Traceability (RPT) Process
Overview and Introduction:
The General Motors Replacement Parts Traceability
(RPT) process is a method to aid in tracking certain part
replacements on a vehicle. By using the Certified
Service Mobile Toolbox Application (CSMT) Replacement Parts Traceability (RPT) function, the
dealer will scan the VIN of the vehicle and the barcode/
QR code of the new part being installed on the vehicle.
Once submitted, this information will then be stored in a
database where key stakeholders will be able to
reference replaced parts for future use.
By using the Replacement Part Traceability function of
the CSMT app, General Motors will be able to know
exactly which parts are on a vehicle, even after a
service part replacement.
Note: Not every part replacement part will need to be
scanned using the CSMT app. If the situation arises
that General Motors would like to trace the replacement
part, the documentation (Bulletin/Field Action/Recall)
will make note that the technician must use the
Replacement Part Traceability (RPT) function.
Fundamental Steps of Replacement Part
Traceability:
1. Dealer will receive communication to document
specific issue/part serial numbers. This will most
commonly be through a bulletin, field action, or
recall.
2. The technician will use CSMT to scan the VIN of
the vehicle and the dealer-installed part serial
number/barcode. The technician will then submit
the information through the CSMT application.
3. Data is sent to General Motors Database where
VIN and part serial number will be stored for
potential future use.
Copyright 2022 General Motors LLC. All Rights Reserved.
Engine:
Technician Steps to submit a Replacement Part
Traceability:
1. Dealers receives Communication to Document
Specific Issues/Part Serial Numbers
2. Dealer Service Tech uses CSMT App (RPT) to
Scan VIN and Part Serial Number, completes and
submit request
6014937
1. CSMT - Log into RPT
2. Scan Buttons - (1) Scan VIN: can be scanned
thought the windshield or the QR barcode on the
door jam (2) Scan Part Traceability Number
bar code
Page 2
April, 2022
3. VIN Validate - Once the information fields are
populated, check and validate/select proper VIN
4. Complete and Submit - SUBMIT to complete/
send email
Common Terms:
To become familiar with the terminology, review the
common terms below and their respective meanings:
• RPT = Replacement Part Traceability
• CSMT = Certified Service Mobile Toolbox
• Service Agent = Retailer / Dealer / Dealership
Bulletin No.: 22-NA-070
Information for Dealer (Service
Technician, Service Manager, Parts
Manager, Part Advisor, etc.) on how to
complete a Replacement Part
Traceability (RPT) submission
CSMT Scan Requirements
The scans required for the RPT Process will be:
• The VIN of the vehicle the replacement part is
being installed on
• The replacement part serial number/barcode
Downloading the Certified Service
Mobile Toolbox Application (CSMT)
If you need to install the CSMT app, it is free and
available for use on Apple iPhones using iOS 13.6 or
higher and Android operating devices using version 8.1
or higher. Depending on your phone and software
version on your phone, the screens may look a little
different. Although optimized for phone use, the app
can be used on tablets as well. The app can be found
and downloaded from the Google Play Store (Android
phone and tablets) and the Apple App Store (Apple
phone and tablets). Please note that with the large
variety of phones and operating systems, not all
functionalities will appear/operate the same on all
devices.
1. You must have an E-mail application on your
phone.
6015225
1. When you first load the CSMT app, you will be
asked to use your GlobalConnect ID and
password to log in. Once logged in, you will need
to fill in your profile.
2. Once a profile has been created, you will enter the
CSMT application.
6015291
6015194
2. You can find the application in the Play Store and
in the Apple App Store by searching for “Certified
Service Mobile Toolbox.”
3. Download and install the CSMT app on your
device.
3. To view the side bar menu, use the three bars in
the top left corner. From here, you will select RPT
(Replacement Part Traceability).
Bulletin No.: 22-NA-070
April, 2022
Page 3
6015316
6051176
4. After selecting RPT, you will be brought to a new
screen that will have fields for you to fill out via the
camera scan tool (manual entry via the keyboard is
also an acceptable way of completing the fields).
By using the scan buttons, the camera will
automatically open within the application to allow
the VIN and Traceability Number to be scanned.
4.1. VIN Scan: VIN Scan has the option of
scanning the VIN text through the windshield
or the QR barcode on the door jam. Select the
appropriate option. Once scanned, a prompt
will appear, and you must confirm that this is
the vehicle the new part is being installed on.
Use the red brackets to aim camera towards
the VIN or QR barcode.
6051174
6051177
4.2. Part Traceability Number Scan: Scan the Part
Traceability Number QR code/bar code. If
scanned correctly, Part Number, VPPS, and
DUNS should auto populate for the user. Use
the red brackets to aim the camera towards
the QR barcode.
4.3. If the scan function is not cooperating on your
device, you can enter the information
manually.
Page 4
April, 2022
Bulletin No.: 22-NA-070
Note: If the scan function is having a difficult time
scanning the VIN and/or Traceability Number, move the
camera closer/further to give better chance of
scanning.
6049201
6016227
5. Once all information is completed, click the
validate button. A new prompt will appear where
you must confirm that the VIN is correct for the
vehicle you are installing the new part on.
6049204
6016244
6. After confirming that is the correct VIN, the
information can be reviewed and submitted.
7. Submitting a RPT happens through the user’s
email application. After selecting the submit button,
an automated email will populate with the
appropriate information. Please send the email to
complete the RPT process.
Note: On some devices, you may have to choose
which email client you would like to use (Gmail,
Outlook, Apple Mail, etc.).
Important: If there are multiple new parts being
installed, the documentation and instructions will inform
the technician to scan the appropriate parts.
To scan multiple parts for RPT:
• Technician will scan the VIN and scan first new
part (barcode or QR code) and submit completely
(send email).
• Scan the VIN again and scan second new part
(barcode or QR code) and submit completely
again (send additional email).
• Repeat as required.
Bulletin No.: 22-NA-070
April, 2022
Page 5
Frequently Asked Questions
Q1. Will Replacement Part Traceability be required
for every part replacement on the vehicle?
A1. No, Replacement Part Traceability will be used for
critical replaced parts and the technician will be
instructed to complete a RPT submission.
Q2. How will I know that I need to use the
Replacement Part Traceability function of the CSMT
application?
A2. There will be information within the part
replacement documentation (bulletin, field action or
recall) that will instruct you to complete a Replacement
Part Traceability submission.
Q3. What if nobody in the service department has
downloaded the CSMT app?
A3. The CSMT app is used as part of several required
processes. Each dealer must ensure that team
members have access to the CSMT app through a
compatible device.
Q4. Who can use CSMT Replacement Part
Traceability (RPT) and fulfill a Replacement Part
Traceability submission?
A4. Parts Managers, Parts Counter Person, Technician,
Technician Apprentice, and Service Managers
Q5. What if the new replacement part does not have
a traceability number?
A5. Stakeholders within General Motors will ensure that
there will be a traceability number which can be
scanned on the replacement part if we ask for a RPT
submission.
Q6. What if the multiple replacement parts need to
have RPT.
A6. If more than one part is being replaced, then
instructions will include details to scan the first part and
submit the RPT; Then continuing to the second part and
submitting an RPT.
Technical Support for the CSMT App:
• For U.S.: Please reach out to the Global Connect
Helpdesk at 888-337-1010, prompt 1, sub
prompt 2
• For Canada: Please reach out to the Dealer
Support Services phone number 1-800-265-0573.
Language prompts: 1- English, 2- French
Version
2
Modified
Released March 30, 2022
April 20, 2022 – Updated information throughout the bulletin, including adding step 7.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION