SA-004-22a
Service Bulletin Details
Public Details for: SA-004-22a
Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
Models from 2022
2022 MAZDA CX-30 |
2022 MAZDA CX-5 |
2022 MAZDA CX-9 |
2022 MAZDA MAZDA3 |
2022 MAZDA MX-30 PHEV |
Models from 2020
2020 MAZDA CX-30 |
2020 MAZDA MAZDA3 |
Models from 2019
2019 MAZDA MAZDA3 |
BULLETIN NOTES This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. Previous Service Alert: Date(s) Issued: SA-004/22 02/01/22 SA-027/21 12/21/21, 09/28/21, 06/24/21 and 04/07/21 SA-027/20 10/16/20, 09/22/20, 09/11/20, 07/16/20, 06/23/20, 04/08/2 0, 03/19/2020 and 02/11/20 SA-042/19 12/12/19 and 09/25/19 APPLICABLE MODEL(S)/VINS 2019-2022 Mazda3 2021-2022 CX-5 2022 MX-30 2020-2022 CX-30 2021-2022 CX-9 2023 CX-50 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: • Document the vehicle's current MAZDA CONNECT CMU software version. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates Go to TSB 16-001/20 to view MAZDA CONNECT CMU software fix list. • Confirm that the customer's device is compatible. Go to connect.mazda.com -> Support -> Compatibility. • Confirm that the customer's device is updated to the latest software version. • If CMU log data collection is necessary, collect the data and continue troubleshooting using this document. If no failure is found, release the vehicle to the customer and inform them that the infotainment system data is being analyzed. Hotline will contact you at a later date with the results. • Apple Carplay/Android Auto FAQ, go to SA-001/19. • If you suspect a counterfeit Navi SD card, ask the customer for proof of purchase. It cannot be determined by visually looking at the label. If Mazda Toolbox is used and a counterfeit SD card is detected, the customer VIN may be locked-out. ○ ○ Page 1 of 23 04/20/2022 07:45 AM cciz • If possible, complete any one of the Microsoft Forms Questionnaires. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire. Page 2 of 23 04/20/2022 07:45 AM cciz Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Navigation address not found No 12 How to Check VIN No. 13 How to update the Navigation SD Card Map No. 14 How to Check Navi SD Card VIN Lock Page 3 of 23 04/20/2022 07:45 AM cciz No. 1 Blank Screen Step 1 Inspection Result Is the Rear View Camera displayed? Press and hold the Power Button. Is the screen displayed correctly? Mazda3, CX-30, MX-30 Yes Go to step 2. No Refer to No. 2. Rear View Camera is not displayed Yes Normal Operation No Go to step 3. Yes Normal Operation No Go to step 4. Yes Go to MGSS for DTC diagnosis No 2019-2020 vehicles - Go to step 7. 2021-2022 vehicles - Go to step 5. Yes Replace the affected CMU and confirm the CMU replacement part software is at the latest version (see MGSS -> Infotainment/TCU -> MAZDA CONNECT Updates). No 2021-2022 CX-5 and CX-9 - Update CMU software version to 7000C0ANA03_11038 or later, then go to step 6. 2021-2022 Mazda3, CX-30 and MX30 - Retrieve CMU log data and contact Hotline for additional support. Yes Repair complete No Retrieve CMU log data and contact Hotline for additional support. Yes Go to step 8. No Go to step 9. CX-5, CX-9 2 3 Press the "HOME" button. Is the HOME screen displayed correctly? 4 Using M-MDS, are any infotainment system DTC's stored? 5 Action Retrieve 6 digit CMU Serial Number. Go to "CMU Serial Number Retrieval". Is the CMU Serial Number within the affected range? See "Affected CMU Serial Number Range and Part Number Suffix" table. 6 2021-2022 CX-5 and CX-9 - Did CMU software version 7000C0A-NA03_11038 or later correct customer concern? 7 Is there a device connected to the USB port? 8 Disconnect the USB device. Does the display function properly after USB device is disconnected? Yes USB device is not compatible No Go to step 9. 9 Is the connector for the Center Display inserted correctly Yes Go to step 10. No Insert the connector correctly. Page 4 of 23 04/20/2022 07:45 AM cciz 10 Are the connectors for the CMU inserted correctly? Yes Go to step 11. No Insert the connectors correctly. 11 Is the CMU voltage out (PWR CTRL OUT) at 0920101A Terminal 1S, SB wire, of the CMU normal? Yes Go to step 12. No Go to step 13. 12 Swap the Center Display with good known vehicle. Is the screen display normal? Yes Check / Replace the Center Display. No Go to step 13. Check / Replace the CMU. Yes 13 Swap the CMU with good known vehicle. Is the screen display normal? No • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Repair / Replace wiring harness. Go to MGSS View Content -> Wiring Diagram -> Body and Accessories > Entertainment System. Page 5 of 23 04/20/2022 07:45 AM cciz No. 2 Rear View Camera is not displayed Step Inspection Result Action 1 Using M-MDS, are any infotainment system DTC's stored? Yes Go to MGSS for DTC diagnosis No Go to step 2. 2 Is the vehicle equipped with 360 View Monitor? Yes Go to step 3. No Go to step 4. 3 Is the Front Camera and Side Cameras displayed normally? Yes Check / Replace the 360 View Monitor control unit. No Go to step 4. 4 Are images other than the Rear View Camera displayed? Yes Go to step 5. No Go to No. 1 Blank Screen. Yes Go to step 6. 5 Go to No 12 How to Check VIN Does the VIN match to customer vehicle VIN? No Swap CMU(s) to correct vehicle(s) or replace CMU. 6 Is the connector for the Rear View Camera Inserted correctly? Yes Go to step 7. No Insert the connector correctly. 7 Is the connector for the Center Display Inserted correctly Yes Go to step 8. No Insert the connector correctly 8 Are the connectors for the CMU Inserted correctly Yes Go to step 9. No Insert the connectors correctly 9 Swap the Rear View Camera with good known vehicle. Is the screen display normal? Yes Check / Replace the Rear View Camera See TSB 09-021/19 No Go to Step 10 Check / Replace the CMU. Swap the CMU with good known 10 vehicle. Is the screen display normal? Yes No • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Repair / Replace wiring harness. Go to MGSS View Content -> Wiring Diagram -> Body and Accessories > Entertainment System. Page 6 of 23 04/20/2022 07:45 AM cciz No. 3 Rebooting Step Inspection Is the customers device a Doro 7050, 7060 phone that is connected by bluetooth? Result Action Yes Update CMU software version to 7000C0ANA01_11006 or later. No Go to next step Yes Go to MGSS for DTC diagnosis No Go to step 3. Yes 2019-2020 vehicles - Go to step 6. 2021-2022 vehicles - Go to step 4. No Check / Replace the Navigation SD card. Go to SA-014/21 if applicable 1 2 Using M-MDS, are any infotainment system DTC's stored? 3 Does the reboot continue after removing the Navigation SD card? Replace the affected CMU and confirm the CMU replacement part software is at the latest version (see MGSS -> Infotainment/TCU -> MAZDA CONNECT Updates). 4 Yes Retrieve 6 digit CMU Serial Number. Go to "CMU Serial Number Retrieval". Is the CMU Serial Number within the affected range? See "Affected CMU Serial Number Range and Part Number No Suffix" table. 5 Yes 2021-2022 CX-5 and CX-9 - Did CMU software version 7000C0A-NA03_11038 No or later correct customer concern? 6 Is there a device connected to the USB port? Yes Go to step 7. No Go to step 8. Disconnect the USB device. Does the reboot stop after USB device is disconnected? Yes USB device is not compatible 7 No Go to step 8. 8 Does the reboot continue after ignition key OFF then back ON? Yes Go to step 9. No Check / Replace the CMU. 2021-2022 CX-5 and CX-9 - Update CMU software version to 7000C0A-NA03_11038 or later, then go to step 5. 2021-2022 Mazda3, CX-30 and MX-30 - Retrieve CMU log data and contact Hotline for additional support. Repair Complete. Retrieve CMU log data and contact Hotline for additional support. Page 7 of 23 04/20/2022 07:45 AM cciz • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Check / Replace the CMU. 9 Does the reboot continue after vehicle battery disconnect? Yes No • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition No repair needed. Page 8 of 23 04/20/2022 07:45 AM cciz No. 4 Infotainment System Has No Sound Step 1 Inspection Result Action Yes • DTC U3000:49 stored, Mazda3, CX-30 built after 7/1/2021 - Update CMU to CMU_7000C0A-NA06_12012 or later • DTC U3000:49 stored, MX-30 - Update CMU to CMU_7000C0A-NA02_11036 or later • Except DTC U3000:49 - Go to MGSS for DTC diagnosis No • 2021-2022 CX-5 and CX-9 - Update CMU software version to 7000C0A-NA03_11038 or later, then go to step 2. • 2021-2022 Mazda3 and CX-30 built after July 1, 2021 - Update CMU software version to 7000C0A-NA06_12012 or later, then go to step 2. • 2022 MX-30 - Update CMU software version to 7000C0A-NA02_11036 or later, then go to step 2. • Except vehicles listed above - Go to step 3. Using M-MDS, are any infotainment system DTC's stored? Yes Repair Complete No Go to step 3. Is sound normal other than navigation guidance? Yes Go to step 4. No Go to step 5. 4 Can you hear the voice after raising the navigation volume? Yes Normal Operation. No Go to step 6. 5 Can you hear sound after turning on Yes audio mode? No 2 • 2021-2022 CX-5 and CX-9 • 2021-2022 Mazda3 and CX30 • 2022 MX-30 Did CMU software correct customer concern? 3 Yes 6 Replace the Navigation SD Card. Can you hear voice after Navigation No SD Card replacement? Normal Operation. Go to step 7. Repair complete Check / Replace the CMU. Retrieve • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Page 9 of 23 04/20/2022 07:45 AM cciz 7 8 9 Can you hear sound after raising the Yes volume of audio? No Normal Operation << Source: USB/iPod >> Are there any problems with the media and the music files? << Source: Radio >> Are there any problems with the antenna and the reception? << Source: Bluetooth Audio >> Are there any problems with Bluetooth? Yes << Source: USB/iPod >> Check the media and the compatible files. << Source: Radio >> Check the antenna, the reception, and the Remote Tuner side. << Source: Bluetooth Audio >> Check the Bluetooth connection and the Bluetooth device. No Go to step 9. Go to MGSS "DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (US)]" Pass Perform Functional Inspection/ Adjustment -> Active Speaker Check Function -> Speaker Inspection. Did the Speaker Inspection Pass? Fail Go to step 8. Check / Replace the CMU. Retrieve • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Go to step 10. 10 Is the connector for the Speaker(s) that failed inserted correctly? Yes Go to step 11. No Insert the connector correctly. 11 Is the connector for the amplifier inserted correctly? Yes Go to step 12. No Insert the connector correctly. 12 Are the CMU connectors inserted correctly? Yes Go to step 13. No Insert the connectors correctly. 13 Swap speakers from good known vehicle. Can you hear sound? Yes Check / Replace the speakers. No Go to step 14. 14 Swap the Amplifier from known good Yes vehicle. Can you hear sound? No Check / Replace the Amplifier. Go to step 15. Check / Replace the Remote Tuner Review the following for possible cause of Remote Tuner failure. 15 Swap the Remote Tuner from known Yes good vehicle. Can you hear sound? No • CX-30 - Review SA-035/21 and 09-020/21 • Mazda3 - Review 09-020/21 • CX-5 and CX-9 - Inspect Remote Tuner for external water corrosion. Contact the Mazda National Technical Hotline before attempting any repairs. Go to step 16 Check / Replace the CMU. 16 Swap the CMU from known good vehicle. Can you hear sound? Yes • Retrieve the data log if possible before replacing the CMU Page 10 of 23 04/20/2022 07:45 AM cciz • Document date and time of the condition No Repair/Replace wiring harness. Go to MGSS View Content -> Wiring Diagram -> Body and Accessories > Entertainment System. No. 5 Commander Switch Does Not Work Step 1 Inspection Result Using M-MDS, are any infotainment system Yes DTC's stored? No Action Go to MGSS for DTC diagnosis Go to step 2. 2 Does the Commander Switch work correctly? Yes Go to step 3. No Go to step 4. 3 Does the Steering Wheel Switch work correctly? Yes Normal Operation. No Go to step 5. 4 Is fuse F13 missing? Yes Go to SA-025/19. No Go to step 8. 5 Go to MGSS "DIAGNOSTIC ASSIST Pass FUNCTION [CONNECTIVITY MASTER UNIT (US)]" Perform Functional Inspection/Adjustment - Fail > Steering SW Inspection -> Did the Steering SW Inspection Pass? 6 Is the connector for the CMU inserted correctly? Go to step 6. Go to MGSS STEERING SWITCH INSPECTION. Yes Go to step 7. No Insert the connector correctly. Check / Replace the CMU. 7 Swap the CMU from known good vehicle. Does the Steering Wheel Switch work correctly? Yes No 8 9 • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Repair/Replace wiring harness. Go to MGSS View Content -> Wiring Diagram -> Body and Accessories -> Entertainment System. Go to MGSS "DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (US)]" Pass Perform Functional Inspection/Adjustment > Touch Pad/Commander Inspection > Commander switch inspection. Did the Commander switch Fail inspection Pass? Check / Replace the CMU. Is the connector for the Commander Switch Yes Go to step 10. • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Go to step 9. Page 11 of 23 04/20/2022 07:45 AM cciz inserted correctly? No Insert the connector correctly. 10 Are the CMU connectors inserted correctly? Yes Go to step 11. No Insert the connectors correctly. Swap the Commander Switch with good known vehicle. Does the Commander Switch work correctly? Yes Check / Replace the Commander Switch. 11 No Go to step 12. Check / Replace the CMU. 12 Swap the CMU from known good vehicle. Does the Commander Switch work correctly? Yes No • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Repair/Replace wiring harness. Go to MGSS View Content -> Wiring Diagram -> Body and Accessories -> Entertainment System. Page 12 of 23 04/20/2022 07:45 AM cciz No. 6 Bluetooth device will not pair Step Inspection Result Action 1 Using M-MDS, are any infotainment system DTC's stored? Yes Go to MGSS for DTC diagnosis No Go to step 2. 2 Is Bluetooth enabled on the customers device? Yes Go to step 3. No Enable Bluetooth on the customers device. 3 Is the customers device paired to the vehicle? Yes Go to step 4. No Pair the customers device to the vehicle. Is the customers device selected in MAZDA CONNECT settings? Yes Go to step 5. 4 No Select the customers device from Bluetooth settings. Delete the device from MAZDA CONNECT Yes and then re-pair it. No Does Bluetooth work correctly? Normal Operation 5 Go to connect.mazda.com -> Support -> Compatibility. Is the customers device compatible? Yes Go to step 7. 6 No The customers device is not compatible. Yes Go to step 8. Go to step 6. Check / Replace the CMU. 7 Does the same symptom occur on another same model/year vehicle? No Yes • Document device model, software version and occurrence of the condition. • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Vehicle operation is normal. Check / Replace the CMU. 8 Reboot the customers device. Does Bluetooth work correctly? No • Document device model, software version and occurrence of the condition. • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Page 13 of 23 04/20/2022 07:45 AM cciz No. 7 Incorrect GPS position Step Inspection Go to MAZDA CONNECT -> Navi menu, Travel Information -> Where Am I? -> Settings -> GPS information -> Check Available Satellites. Result Action Yes Normal Operation. No Go to step 2. Yes Go to step 4. No Go to step 3. Yes Go to step 9. No Swap wheels/tires with correct size. If issue is fixed, inform the customer. Yes Go to step 5. No Insert the connector correctly. Yes Repair / Replace GPS wiring harness. No Go to TSB 09-021/20. Yes Repair Complete No Go to step 7. Yes Go to step 8. No Insert the connectors correctly. Yes Repair / Replace CMU wiring harness. No Go to step 9. Yes Repair completed. Or 1 Go to MGSS "DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (US)]" Perform Functional Inspection/Adjustment -> Navi System Inspection -> Check GPS Received Level. Does the Navi system show correct vehicle position? 2 Using M-MDS, are any of the following DTC's stored? - B119F:13, GPS antenna signal circuit malfunction (short to power or open circuit) - B119F:2B, GPS antenna signal circuit malfunction (short to ground) 3 Is the wheel and tire size correct according to the tire label? 4 Is the GPS antenna connector secured properly? 5 Is the GPS wiring harness open or shorted? 6 Did TSB 09-021/20 resolve the concern? 7 Are the CMU connectors secured properly? 8 Is the CMU wiring harness open or shorted? Check / Replace the CMU. 9 Replace GPS antenna. Does the Navigation system show correct position? No • Retrieve the data log if possible before replacing the CMU Page 14 of 23 04/20/2022 07:45 AM cciz • Document date and time of the condition 10 Using M-MDS, is DTC B119F:49 stored? (Communication error with GNSS) 11 Are the CMU connectors secured properly? Yes Go to step 11. No Go to step 13. Yes Go to step 12. No Insert the connectors correctly. Yes Repair / Replace CMU wiring harness. Check / Replace the CMU. 12 Is the CMU wiring harness open or shorted? No 13 Check / Replace the CMU. Retrieve CMU data log if possible before replacing CMU. Did DTC B119F:49 clear? • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Yes Repair completed. No Repair / Replace GPS antenna. NOTE: Remove aftermarket GPS devices that may interfere with vehicle GPS antenna. Example: Some radar detectors may emit radio waves that interfere with the vehicle GPS antenna. No. 8 Voice Recognition Does Not Work Step Inspection Result Action Yes Go to MGSS for DTC diagnosis No Go to step 2. 1 Using M-MDS, are any infotainment system DTC's stored? 2 Go to MGSS "DIAGNOSTIC ASSIST FUNCTION Pass [CONNECTIVITY MASTER UNIT (US)]" Perform Functional Inspection/Adjustment -> Steering Fail SW Inspection -> Did the Steering SW Inspection Pass? Go to step 3. Go to MGSS STEERING SWITCH INSPECTION. Check / Replace the CMU. 3 Go to MGSS "DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (US)]" Perform Functional Inspection/Adjustment -> Microphone Inspection -> Did the Microphone Inspection Pass? Pass Fail • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Go to MGSS MICROPHONE INSPECTION. Page 15 of 23 04/20/2022 07:45 AM cciz No. 9 Cannot Make a Hands-Free Call Step Inspection Result 1 Yes Using M-MDS, are any infotainment system DTC's stored? No 2 Is Bluetooth enabled on the customers device? Action Go to MGSS for DTC diagnosis Go to step 2. Yes Go to step 3. No Enable Bluetooth on the customers device. Yes Go to step 4. No Move to a location where data service strength is good and retest. 3 Is the customers device data service strength good? 4 Is the customers device paired to the vehicle? Yes Go to step 5. No Pair the customers device to the vehicle. 5 Is the customers device selected in MAZDA CONNECT settings? Yes Go to step 6. No Select the customers device from Bluetooth settings. Delete the device from MAZDA CONNECT and then re-pair it. Does Bluetooth work correctly? Yes Normal Operation 6 No Go to step 7. Yes Go to step 8. 7 Go to connect.mazda.com -> Support -> Compatibility. Is the customers device compatible? No The customers device is not compatible. 8 Does the same symptom occur on Yes another same model/year vehicle? No 9 Reboot the customers device. Does Bluetooth work correctly? Move the Bluetooth device away from hidden location. 10 Is the Bluetooth device in a place Yes where radio waves may be blocked? (Behind or under a sheet, in a box, No in a purse/bag, ext.) 11 Is the Bluetooth device contacting Yes or blocked by metal objects? No Move the Bluetooth device away from metal objects. Is a Bluetooth device and a USB device connected at the same time? Yes Disconnect other USB device. 12 No Go to step 13. Yes Move to a different location. This may be caused by electrical interference by radio stations, specific small power radio stations, or amateur radio stations for mobile identification used in industrial, scientific and medical devices. No Go to step 14. 13 14 Does the problem occur in a specific geological location only? Go to step 9. Go to step 10. Yes Vehicle operation is normal. No Go to step 10. Does the same symptom occur on Yes Go to step 11. Go to step 12. Go to step 15 Page 16 of 23 04/20/2022 07:45 AM cciz another Bluetooth device? No The customers device is not compatible. Check / Replace the CMU. 15 • Document device model, software version and occurrence of the condition. • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition Does the voice recognition system Yes operate using other functions such as Bluetooth Audio? No Go to No. 8 Voice Recognition Does Not Work No. 10 Cannot Play Bluetooth Audio Step Inspection Result Action 1 Using M-MDS, are any infotainment system DTC's stored? Yes Go to MGSS for DTC diagnosis No Go to step 2. 2 Is Bluetooth enabled on the customers device? Yes Go to step 3. No Enable Bluetooth on the customers device. Yes Go to step 4. No Move to a location where data service strength is good and retest. Yes Go to step 5 No Connect the customers device to a charger or recharge the device, then retest. Yes Go to step 6. No Pair the customers device to the vehicle. Yes Go to step 7. No Select the customers device from Bluetooth settings. 3 Is the customers device data service strength good? 4 Is the customers device battery strength good? 5 Is the customers device paired to the vehicle? 6 Is the customers device selected in MAZDA CONNECT settings? Delete the device from MAZDA CONNECT Yes and then re-pair it. No Does Bluetooth work correctly? Normal Operation 7 Go to connect.mazda.com -> Support -> Compatibility. Is the customers device compatible? Yes Go to step 9. 8 No The customers device is not compatible. 9 Does the same symptom occur on another Yes same model/year vehicle? No 10 Reboot the customers device. Does Bluetooth work correctly? 11 Is the Bluetooth device in a place where radio waves may be blocked? Go to step 8. Go to step 10. Go to step 11. Yes Vehicle operation is normal. No Go to step 11. Yes Move the Bluetooth device away from hidden location. Page 17 of 23 04/20/2022 07:45 AM cciz (Behind or under a sheet, in a box, in a purse/bag, ext.) 12 Is the Bluetooth device contacting or blocked by metal objects? No Go to step 12. Yes Move the Bluetooth device away from metal objects. No Go to step 13. Yes Disconnect other USB device. Check / Replace the CMU. 13 Is a Bluetooth device and a USB device connected at the same time? • Document device model, software version and occurrence of the condition. • Retrieve the data log if possible before replacing the CMU • Document date and time of the condition No No. 11 Navigation address not found Navigation system does not contain a road that I know it 1 exists and I am certain I have the most recent map update available. Go to mapcreator.here.com, point, click and report missing address. No 12 How to Check VIN Use MGSS DIAGNOSTIC ASSIST 1 FUNCTION Select Diagnostic Test 2 Select Vehicle Information verification 3 Document the VIN Yes Inspection Complete 4 Does the VIN match the vehicle? No Swap CMU(s) to correct vehicle(s) or replace CMU. Page 18 of 23 04/20/2022 07:45 AM cciz No. 13 How to update the Navigation SD Card Map Go to Mazdausa.com Select Owners → How to Use → Add vehicle year/model → VEHICLE RESOURCES → NAVIGATION SYSTEM → Map Update Guide Note: The customer will be instructed to download the Mazda Toolbox App. License Error message in Mazda Toolbox Customer is locked out of map update on Mazda Toolbox due to unauthorized or counterfeit navigation SD card. How to unlock the customer account in Mazda Toolbox 1. Purchase a Genuine Mazda Navigation SD card. 2. Customer or dealer must contact NNG helpdesk by email at [email protected] and request customer account unlock. Page 19 of 23 04/20/2022 07:45 AM cciz NOTE: NNG may require proof of purchase to unlock the customer account. Free map update period has expired Customer needs to go to "Buy content" to purchase map update. Page 20 of 23 04/20/2022 07:45 AM cciz No. 14 How to Check Navi SD Card VIN Lock Go to Mazda Toolbox (Version 5) Navi SD Card VIN Unlocked (VIN is blank) Navi SD Card VIN Locked (VIN is present) CMU Serial Number Retrieval 1. Press and hold the Volume knob, then press and hold the Entertainment and Favorites buttons at the same time for 3-5 seconds and the Factory /Service Inspection screen will appear. CX-5 and CX-9 Mazda3, CX-30, MX-30 Page 21 of 23 04/20/2022 07:45 AM cciz 2. Select "Service Information" 3. Select "Connected Device Information" 4. Select "CMU" 5. Scroll down to "Serial No." and document on Repair Order. Page 22 of 23 04/20/2022 07:45 AM cciz 6. Return to Factory/Service Inspection main screen and select End Diag Mode Affected CMU Serial Number Range and Part Number Suffix Serial Number Model Start Serial Number End Affected Part Number CX-5 and CX-9 687234 754800 TC3P 66 9C0-F Mazda3 (Japan built) 622110 624748 BDGF 66 9C0-W Mazda3 (Japan built) 500070 505859 BGMC 66 9C0-D Mazda3 (Mexico built) and CX-30 216848 227361 DGH9 66 9C0-J Mazda3 (Mexico built) and CX-30 104005 121788 BGMR 66 9C0-D Mazda3 Turbo (Japan built) 512261 512520 BFWM 66 9C0-B Mazda3 Turbo (Mexico built) and CX-30 Turbo 111827 113170 BGCE 66 9C0-B MX-30 500125 500664 DN4E 66 9C0-C Page 23 of 23 04/20/2022 07:45 AM cciz