SA-025-22

BULLETIN NOTES
APPLICABLE MODEL(S)/VINS
2019-2022 Mazda3
DESCRIPTION
Some customers may experience infotainment door rattle noise. Follow the repair procedure to help determine the
cause.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Document the following:
• Infotainment Source
Radio, Bluetooth, Apple Carplay / Android Auto......etc.
• If song is playing,
Artist?
Name of song?
• Infotainment volume level?
If volume is lowered, does rattle noise disappear?
• Infotainment bass level?
If bass is lowered, does rattle noise disappear?
• Vehicle parked or driving?
If driving, document vehicle speed, street or highway, concrete or asphalt?
• If possible, record a video of the rattle noise.
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3. Check applicable door speaker bolts for looseness:
Front Door Speaker
Rear Door Speaker
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a. Check the speaker
bolts (A) for looseness
by hand (DO NOT use
tools).
Document if bolts are
loose by hand.
A: Bolts
B: Speaker
A: Bolts
B: Speaker
b. Apply paint mark to
front door speaker
bracket bolts (A) and
bracket (B).
c. Set torque wrench
to 14 in- lbs.
d. Turn torque wrench
clockwise and
document if clicker
engages or bolt moves.
--• If the clicker
engages and
bolt does not
move, the bolt
torque is good.
• If the bolt paint
mark moves
clockwise, the
bolt is loose.
A: Bolts
B: Speaker bracket
C: Connector
D: Paint Mark (red marks are shown as an
example)
4. Contact Hotline and provide results.
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