A20-036

Service Bulletin Details

Public Details for: A20-036

Service bulletin - there is a rattling coming from the front of the vehicle. The rubber damper cap(s) are faulty.


- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -

Models from 2021
2021 HONDA ACCORD
2021 HONDA ACCORD HYBRID
2021 HONDA CIVIC
2021 HONDA CR-V
2021 HONDA CR-V HYBRID
2021 HONDA INSIGHT
Models from 2020
2020 HONDA ACCORD
2020 HONDA ACCORD HYBRID
2020 HONDA CIVIC
2020 HONDA CR-V
2020 HONDA CR-V HYBRID
2020 HONDA INSIGHT
Models from 2019
2019 HONDA ACCORD
2019 HONDA ACCORD HYBRID
2019 HONDA CIVIC
2019 HONDA CR-V
2019 HONDA INSIGHT
Models from 2018
2018 HONDA ACCORD
2018 HONDA ACCORD HYBRID
2018 HONDA CIVIC
2018 HONDA CR-V
Models from 2017
2017 HONDA CIVIC
2017 HONDA CR-V
Models from 2016
2016 HONDA CIVIC 
Service Bulletin
April 1, 2022
20-036
Version 3
Rattling from the Front of the Vehicle
Supersedes 20-036, dated June 3, 2021, to revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2018-21
Accord
ALL
ALL
2018-21
Accord Hybrid
ALL
ALL
2016-21
Civic
ALL
ALL
2017-21
CR-V
ALL
ALL
2020-21
CR-V Hybrid
ALL
ALL
2019-21
Insight
ALL
ALL
REVISION SUMMARY
AFFECTED VEHICLES was updated, and WARRANTY CLAIM INFORMATION was updated.
SYMPTOM
There is a rattling coming f rom the f ront of the vehicle.
PROBABLE CAUSE
The rubber damper cap(s) are f aulty.
CORRECTIVE ACTION
Replace the rubber damper caps.
PARTS INFORMATION
Part Name
Part Number
Quantity
Rubber Damper Cap (Shock Absorber Mounting Cap)
51608-TJB-A00
2
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2022 American Honda Motor Co., Inc. – All Rights Reserved
Page 1 of 3
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
4141E7
Description
Template ID
Failed Part Number
2018-21 Accord and
Accord hybrid – Replace
the rubber damper caps.
A20036A
51611-TVA-A03
2016-21 Civic – Replace
the rubber damper caps.
A20036B
51611-TBA-A13
A20036C
51611-TLA-A51
A20036D
51611-TXM-A03
2017-21 CR-V and
2020-21 CR-V Hybrid –
Replace the rubber
damper caps.
Flat Rate
Time
0.4 hr
Defect
Code
06201
2019-21 Insight – Replace
the rubber damper caps.
Symptom
Code
03217
Skill Level: Repair Technician
INSPECTION PROCEDURE
Remove the rubber damper caps, then test-drive the vehicle.
•
If you no longer hear a rattling f rom the f ront of the vehicle with the caps removed, go to REPAIR PROCEDURE.
•
If you still hear a rattling f rom the f ront of the vehicle with the caps removed, this bulletin does not apply. Continue with
normal system troubleshooting.
Page 2 of 3
REPAIR PROCEDURE
Install the new rubber damper caps on both sides.
END
Page 3 of 3

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.