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Sent on
04
From
Technical Information & Support Group
Subject
Request for Visit: 2020-2022 RDX & 2022 MDX Sunshade/Sunroof Inop
05
2022
Expires on 04
18
2022
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Visit: 2020-2022 RDX & 2022 MDX Sunshade/Sunroof Auto-Reverse or Inop
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially
before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle
prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue.
2. Frame-related issues, mechanical binding issues and issues related to a dead motor are NOT accepted.
3. No repair has been attempted for this issue including the auto-relearn or the motor control unit
reset within the past 10 days.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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