BTI&04122022902
Service Bulletin Details
Public Details for: BTI&04122022902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2022 mdxs with a client complaint of front damper noise. Noise can be described as knock, clunk, rattle, thump or creak. To better understand the cause of this c
- 2022 -
Models from 2022
2022 ACURA MDX |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 04 From Technical Information & Support Group Subject Request for Visit: 2022 MDX Front Damper Noise 12 2022 Expires on 04 26 2022 PRIORITY/ACTION REQUIRED To: From: RE: All Acura Service Managers/Consultants Technical Information & Support Group Request for Visit: 2022 MDX Front Damper Noise This message is solely directed to Acura dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Consultants. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs with a client complaint of front damper noise. Noise can be described as knock, clunk, rattle, thump or creak. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the noise 2. No previous replacement of front damper parts. 3. Vehicle has not been in a collision. 4. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. TLX) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1