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Sent on
04
From
Parts and Service Division
Subject
Request for Parts: 2020 ILX Front Driveshaft
26
2022
Expires on 05
09
2022
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Parts: 2020 ILX Front Driveshaft
This message is solely directed to Acura dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is collecting HEALTHY front driveshafts as well as driveshafts that are being replaced for issues other than noise (e.g. torn CV
boot, leaking, vibration, etc.) from certain 2020 ILXs which fits the criteria listed below.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Mileage must be between 15,000 to 35,000 miles.
2. No previous replacement of front driveshafts.
3. Driveshafts are NOT being replaced for noise issue.
4. Vehicle has not been involved in a collision.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model (e.g. RDX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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