SFCC_APR2022_17

TECHNICAL TOPICS
ELECTRICAL
17-22MY
Y Range
e Rover,, RR
R Sport,, RR
R Velar,, RR
R Evoque,, Discovery,,
Discovery
y Sport,, XE,, XF,, F-PACE,, F-TYPE,, E-PACE
E fitted
d with
h TCU3
TCU3
3 Programming
g Concerns
Customerr Voice:
–
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data
Functions), SOS malfunction, Erroneous E-Call Trigger
Technicall Description:
–
Various symptoms related to TCU functionality
–
Numerous error modes may be resolved without updating or replacing the TCU.
Status:
–
Ensure customer account is active using InControl Portal
–
Ensure ALL faults are worked through using TOPIx diagnostics, and Pinpoint tests prior to any
update attempts on the TCU
–
Complete Guided Diagnostics only after ensuring information on TOPIx has been referenced.
–
There have been programming improvements in PF 368 that will also transition to Cloud
when implemented, however there will still be some modules that require additional support.
–
Please escalate ALL TCU3 programming failures through the TA process, this include situations
where Pathfinder states “Corrupt Module Requiring Replacement”, or software level below 10.2
–
There
e iss a processs in
n place
e to
o recoverr these
e moduless through
h sending
g the
e module
e into
o Mahwah.
Referr to
o TOPIx workshop
p manuall 415-01:: Diagnosiss and
d Testing- Telematics
PRINTED COPIES ARE UNCONTROLLED
17