2066481/1

Technical product information
Topic
Market
area
Brand
Squeaking noise from the front suspension when driving on uneven road surfaces
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2066481/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
running gear -> shock absorber/suspension control -> roll compensation
running gear -> adaptive suspension, pitch and roll compensation
running gear -> adaptive suspension, pitch and roll compensation
Complaint type
Position
functionality -> defective function sequence
functionality
dimensional accuracy
Vehicle data
New Continental GT/GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2019
2020
2021
2020
2021
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
Technical product information
Squeaking noise from the front suspension when driving on uneven road surfaces
Transaction No.: 2066481/1
Customer statement / workshop findings
Squeaking noise from the front suspension when driving on uneven road surfaces
Technical background
Refer to the videos which are on the Bentley Hub referencing TPI 2066481/Video title - 2066481
TIP: The noise is evident within this video between 10 and 12 seconds
Video title - Damper squeak
The noise is evident within this video at 3 seconds
Should the symptoms be as described the operative should refer to the Measure section of this TPI
Production change
All VIN’s post SCBCX13S8MC087651 have the latest specification front air spring dampers fitted
Measure
1) Referring to the Running gear - Noise identification TPI 2056407/- Measure the frequency of the squeak
NOTE: Should the frequency fall between 4.4 and 4.6kHz (as per videos on the Bentley Hub) the operative should conduct the
remaining instructions to completion
2) Referring to Rep.Gr 40 - Replace the left and right hand front air spring dampers
Within the front air spring damper procedure there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure - Refer to the ETKA parts catalogue
3) Referring to Rep.Gr 44 - Check and adjust the suspension and steering geometry
4) Once the wheel alignment has been carried out, where fitted the following "Bentley Safeguard" systems MUST be recalibrated:
•
Automatic cruise control
•
Night vision
•
Front camera for driver assist systems
•
Rear radar
•
Top view/rear view camera (Specification dependant)
•
Matrix headlights (Specification dependant)
IMPORTANT: Failure to carry out these adjustments will lead to erratic operation of the driver assist systems
Warranty accounting instructions
Time to remove and refit the left and right hand front air spring dampers
Warranty type - 110 or 910
Damage Service Number 43 31
Damage Code
00 20
Labour
Labour Operation Code 43 31 20 00
Time
410 TU
Time to replace the left and right hand front air spring dampers
Labour
Labour Operation Code 43 31 56 50
Time
10 TU
Refer to labour operation section within Elsa pro for the following:
•
Check and adjust the suspension and steering geometry
•
VIN applicable/specified "Bentley Safeguard" systems
Parts information
Refer to the ETKA parts catalogue