2064582/3

Technical product information
Topic
Market
area
Brand
Vehicle sitting low on one or more corners when static with no relevant DTCs stored
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2064582/3
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
running gear -> shock absorber/suspension control -> self-levelling suspension functionality -> defective function sequence
running gear -> adaptive suspension, pitch and roll compensation
leaks
Vehicle data
New Continental GT and New Continental GTC
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
MY
2018
2019
2020
2021
2022
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Vehicle sitting low on one or more corners when static with no relevant DTCs stored
Transaction No.: 2064582/3
Customer statement / workshop findings
•
Vehicle sitting low on one or more corners when static
•
No relevant DTC’s are evident
Technical background
Refer to the Measure section of this TPI
Revision history - 2064582/3
• Additional steps added within the Measure section relating to air spring damper checks
Production change
Not applicable
Measure
1) Confirm there are no DTC’s indicating a fault with the air suspension system or associated systems
2) Refer to the instructions within TPI 2053492/- to confirm that no air leaks or issues relating to air springs are evident
Should no DTC’s related to the air suspension system/associated systems or air leaks be evident, the operative should
conduct the remaining instructions
3) Inspect all four vehicle ride height sensors for damage, poor fitment or electrical connection/integrity issues
4) Inspect all Hub and Body mounted accelerometers
•
Ensure the vehicle is parked on a flat surface
•
Ensure that all doors, boot and bonnet are closed
•
Ensure no persons are sitting in the vehicle
5) Using Measure values perform analysis of the following MWB’s
•
IDE00541 Acceleration (Figure 1)
Figure 1
•
IDE07151 Vehicle Level Sensor, raw value (Figure 2)
INTERNAL
Figure 2
6) Monitor all suggested MWB’s for implausible signal readings
TIP: The example shown in Figure 1 shows an implausible signal on the right hand side, in this scenario the right hand rear accelerometer was
replaced
•
In the event that one of the readings were found to be implausible, the operative (where possible) could compare the MWB readings with a
vehicle of the same specification
7) Based on the findings of the MWB and vehicle comparison checks - Replace the applicable accelerometer and/or ride height sensor as per
the applicable Rep.Gr
IMPORTANT: In the event the issue is still evident after conducting steps 1 to 7, the operative should carry out the remaining
instructions from step 8
8) Referring to Figure 3 - Inspect the left and right hand front air springs checking for any signs of damage and/or distortion
NOTE: Figure 3 shows the left hand front air spring damper distorted
Figure 3
•
In the event an issue is found with the left and/or right air spring damper - Refer to Rep.Gr 40 - Replace the left and right hand front air
spring dampers
Within the front air spring damper procedure there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure - Refer to the ETKA parts catalogue
9) Referring to Rep.Gr 44 - Check and adjust the suspension and steering geometry
10) Once the wheel alignment has been carried out, where fitted the following "Bentley Safeguard" systems MUST be recalibrated:
•
Automatic cruise control
INTERNAL
•
Night vision
•
•
Front camera for driver assist systems
Rear radar
•
Top view/rear view camera (Specification dependant)
•
Matrix headlights (Specification dependant)
IMPORTANT: Failure to carry out these adjustments will lead to erratic operation of the driver assist systems
Warranty accounting instructions
Warranty type
110 or 910
Service number
45 57
Damage code
00 40
Wiring checks
Labour
Labour operation code 97 09 01 00
Time
50 Time units
Diagnostic time
Labour
Labour operation code 01 50 00 00
Time
As per ODIS log (Must not exceed 50 Time units)
Time to remove and refit the left and right hand front air spring dampers
Labour
Labour Operation Code 43 31 20 00
Time
410 TU
Time to replace the left and right hand front air spring dampers
Labour
Labour Operation Code 43 31 56 50
Time
10 TU
Refer to labour operation section within Elsa pro for the following:
•
Check and adjust the suspension and steering geometry
•
VIN applicable/specified "Bentley Safeguard" systems
Due to the numerous LOT codes available for sensor replacement (depending on model and symptom) the operative should refer to the
Labour operations section of Elsa pro for all other LOT information
Parts information
Refer to ETKA
INTERNAL