2066724/1

Field campaign
Topic
Market
area
Brand
FPIN tag - Not attached to the vehicle keys (SC22/13)
China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2066724/1
No.
Campaign
EC39
number
Note
Type
US code
Vehicle data
Bentayga - New Continental GT/C and New Flying Spur
Sales types
Type
3S3*
3S4*
4V1*
ZG2*
MY
2022
2022
2022
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
customerletter.pdf
INTERNAL
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
EC39
FPIN tag - Not attached to the vehicle keys (SC22/13)
Notes
Transaction No.: 2066724/1
Repair instructions
Technical background
Please Note: This is an ongoing exercise and therefore the latest VIN list can be found within the Bentley Hub The
white FPIN tag is not attached to the vehicle keys
•
Figure 1 shows a vehicle key set (without the white FPIN tag)
Figure 1
•
Figure 2 shows how the vehicle key sets should have been supplied (with the white FPIN tag attached)
Figure 2
•
Referring to Figure 3 - The 10 digit FPIN vehicle code is as shown
Figure 3
•
As a part of the registration process to enable the connected car services to be activated, the customer is required to input the 10 digit
FPIN vehicle code from the tag into the MMI
VERY IMPORTANT: In the event the white FPIN tag is evident as shown in 2 and 3, the 10 digit FPIN vehicle code can be
entered into MMI, in this scenario there is no need to raise a DISS query for a new FPIN, the operative should refer to the
Identification section of this TPI to ensure the specific VIN is removed from the applicability list
However
If there is no white FPIN tag carry out the instructions within the work section
INTERNAL
The operative should refer to the instructions within the Work section and the attached customer letter regarding the procedure
which must be followed to request the specific FPIN vehicle code
VERY IMPORTANT: In order to receive the FPIN vehicle code the operative should raise a Technical DISS query as instructed
within the work section
DO NOT raise a service call to request the FPIN vehicle code, FPIN vehicle codes will only be supplied via an open Technical DISS
query
Remedy
Refer to the instructions within the Work section to completion
Customer notification
The rework instructions must be conducted at the nearest opportunity
Customer notification letters should only be sent to customers in the event that the applicable vehicle has been received
All vehicles which have not been received by customers must have the required work conducted as per the Work section (during PDI)
Warranty accounting instructions
Warranty Type
710 or 790
Labour Operation Code 57 08 01 50
Damage Service Number EC39
Damage Code
00 66
Time
10 Time units
Criteria ID
01
Genuine parts
Not applicable
Parts supply
Not applicable
Parts despatch control
Not applicable
Repair instructions
Technical background
Please Note: This is an ongoing exercise and therefore the latest VIN list can be found within the Bentley Hub The
white FPIN tag is not attached to the vehicle keys
•
Figure 1 shows a vehicle key set (without the white FPIN tag)
Figure 1
•
Figure 2 shows how the vehicle key sets should have been supplied (with the white FPIN tag attached)
INTERNAL
Notes
Figure 2
•
Referring to Figure 3 - The 10 digit FPIN vehicle code is as shown
Figure 3
•
As a part of the registration process to enable the connected car services to be activated, the customer is required to input the 10 digit
FPIN vehicle code from the tag into the MMI
VERY IMPORTANT: In the event the white FPIN tag is evident as shown in 2 and 3, the 10 digit FPIN vehicle code can be
entered into MMI, in this scenario there is no need to raise a DISS query for a new FPIN, the operative should refer to the
Identification section of this TPI to ensure the specific VIN is removed from the applicability list
However
If there is no white FPIN tag carry out the instructions within the work section
The operative should refer to the instructions within the Work section and the attached customer letter regarding the procedure
which must be followed to request the specific FPIN vehicle code
VERY IMPORTANT: In order to receive the FPIN vehicle code the operative should raise a Technical DISS query as instructed
within the work section
DO NOT raise a service call to request the FPIN vehicle code, FPIN vehicle codes will only be supplied via an open Technical DISS
query
Check
If the vehicle is not already listed as repaired in the “Repair history” (in Elsa Pro) or a Technical DISS query has not been raised requesting the
FPIN vehicle code, the operative should carry out the required work in accordance with these instructions
Genuine parts
Not applicable
Work
VERY IMPORTANT: In order to receive the FPIN vehicle code the operative should raise a Technical DISS query as instructed in
Step 1
DO NOT raise a service call to request the FPIN vehicle code, FPIN vehicle codes will only be supplied via an open Technical DISS
query
1) Raise a Technical DISS query IMPORTANT: To allow the FPIN request to be dealt with as a priority the operative should
INTERNAL
title the DISS query exactly as follows: Urgent FPIN vehicle code required reference EC39 (SC22/13)
• The vehicle specific code will then be supplied via the open DISS query
HINT: The DISS query should be closed once the FPIN vehicle code is received
NOTE: Please DO NOT escalate DISS queries which have been submitted to request the FPIN vehicle code, as code request
DISS queries will be answered as a priority without the requirement to escalate
Identification
Submit a warranty claim to ensure the specific VIN is removed from the applicability list TIP: Once the warranty claim is submitted EC39
(SC22/13) will be shown as “Closed” within Elsa pro
Repair instructions Notes
INTERNAL