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TECH TALK - VOLUME 267
March - April 2022
INSIDE THIS ISSUE:
TECHNICAL INFORMATION
TAKATA RECALL STATS
TECHNICAL TRAINING
BEHIND THE SCENES
QUOTES
TSB/TIN/ATIN REVIEW
NEWS & NOTES
1
6
7
9
10
11
12
UPCOMING DATES TO
REMEMBER:
TECHNICAL INFORMATION
Probing Circuit Connectors
Vehicles have more technology than ever and with this technology comes
even more need for extreme caution when diagnosing these small electrical
connectors. Failure to back probe connectors properly can easily damage
terminals causing secondary problems. Below are proper methods that
should be used when probing a circuit connector during diagnosis.
Easter - April 17th
Memorial Day - May 30th
Easter Date
The day of Easter falls on a
Sunday based on the lunisolar
(sun and moon) calendar, not a
fixed date on the Gregorian or
Julian calendar.
Easter Egg Hunting
Easter Egg Hunting began in
America when German
immigrants brought their
Osterhase tradition to
Pennsylvania in the 1700s. The
festivity soon spread across the
nation, and baskets replaced
nests. Eventually, the game
evolved into a treasure hunt, and
the prizes expanded from just
hard-boiled eggs to include
chocolate, candy, toys and coins.
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Probing Circuit Connectors (Continued)
Mechanical Key Usage & Alarm Operation (TIN-22-54-003)
AFFECTED VEHICLES: 2022 Outlander
PURPOSE: To inform dealers of the normal operation of the vehicle security system
when using a mechanical key to lock or unlock the vehicle.
22 Outlander Mechanical Key Usage & Alarm Set Status
The 22 Outlander is not equipped with a door lock/unlock sensor on the backside of the door lock
cylinder. Because of this, the alarm will trigger if the vehicle was previously locked using the FAST
key or the request switch was pressed on the door and then opened using a mechanical key.
Please see below to understand the normal operational characteristics of the system.
When Using Mechanical Key to Lock Vehicle
 Alarm is not set. If vehicle is broken into alarm will not be triggered.
 Only driver door will lock. Other doors will not lock and would have to be locked using the
interior lock switch or by manually locking each door.
When Using Mechanical Key to Unlock Vehicle
 Alarm will trigger if it was previously set by locking vehicle using interior door lock switch,
FAST key lock button, or lock request button on a vehicle door.
o To silence the alarm, a FAST key must be in range of the vehicle request switch
when it is pressed, pressing the unlock button on the FAST key, or by using the
FAST key to start the vehicle.
o If the FAST key is not available, FAST key programming must be completed before
the alarm can be disabled. Refer to ID Codes & Registration in MDL Information
Resources.
 Only driver door will unlock. Other doors must be unlocked using interior door switch or
manually unlocking each door from within the vehicle.
**Mechanical keys do not operate the windows.
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Fully Seating the IOD Fuse during PDI --- All Models
As a friendly reminder, the IOD (Ignition Off Draw) fuse (see photo below) is left
disconnected during the manufacturing process to ensure that there is no drain on the 12V
battery while the vehicle is being transported to the port or stored at the dealer. Therefore,
the dealer is responsible for making sure the IOD fuse is fully seated prior to delivering the
vehicle to the customer (reference the PDI Checklist included in this document). Any claim
associated with the IOD fuse not being fully seated should not be considered warrantable.
*Note: Some vehicles like the Mirage and Mirage G4 use an IOD connector that uses a
double detent which gives the feeling that there are two steps when engaging the fuses.
Making sure both detents are fully seated will ensure full engagement of the IOD fuse.
Below is a photo of an IOD Fuse within a 2017 Mirage G4:
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Apple CarPlay Connectivity Issues: Resolved (iOS 15.2) --- Mirage / Mirage G4
Apple CarPlay connectivity has been a frequent issue found in Mirages and Mirage G4s equipped
with various MOBIS Audio Units over the past couple years. Following internal investigations and
discussions with suppliers: the root cause was found to be compatibility issues within the
iPhone software.
Apple’s recent iPhone update, iOS 15.2, included bug-fixes to counteract this concern moving
forward. MOBIS, MMNA, and MMC have validated that this update has successfully resolved most
of these connectivity issues.
Moving forward, please ensure you are using an iPhone that is fully updated (iOS 15.2 or above)
before diagnosing an Audio Unit’s connectivity issues and submitting a warranty claim.
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TAKATA RECALL KEY STATISTICS
TOP TWO DEALERS FOR TAKATA RECALL COMPLETION:
BELL ROAD MITSUBISHI
SALT LAKE MITSUBISHI
CONGRATULATIONS!
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TECHNICAL TRAINING SCHEDULE: March, April, and May 2022
Please note: Always check MDL for schedule updates.
Atlanta Technical Training Center - Southeast Region
801 Interstate West Parkway, Lithia Spring, GA 30122
(770) 732-3000 ~ Nearest Airport: Atlanta (ATL)
Dallas Technical Training Center - Central/West Region
(972) 401-5930 ~ Nearest Airport: Dallas-Fort Worth (DFW)
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TECHNICAL TRAINING SCHEDULE (Continued)
New Jersey Technical Training Center - Northeast Region
516 Heron Drive, Swedesboro, NJ 08085
(856) 467-7100 ~ Nearest Airport: Philadephia (PHL)
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BEHIND THE SCENES SPOTLIGHT
Our Behind the Scenes Spotlight is on Kimberly Chapman, Publications Specialist:
After having lived in Michigan, Texas, and Alabama, Tennessee became home. Many
summers I stayed on my grandfather’s farm in East Tennessee, so I was well aware of the
beauty, history, our roots and loved it here. But I never planned to live here. Unexpected
life events happened, and I relocated with my two young children to Middle Tennessee
convinced we’d eventually move back to Texas. Instead, they've thrived here as have I; so
Tennessee is Home Sweet Home with a side of bitter sweet.
Unintentionally, most of my career has been in the transportation industry be it shuttle,
aircraft, or vehicle: NASA-Johnson Space Center, Delta Airlines, Nissan North America, and
finally Mitsubishi Motors North America. My mom retired from General Motors and my
father was a salesperson at a Chevrolet Dealership prior to starting his own company.
Coincident or not, I’ve enjoyed the journey that has landed me here at MMNA where every
day is different, challenging but also very rewarding.
The Publications Specialist title doesn’t adequately describe this position which involves
more than publishing. Working with vendors, creating content, process improvement,
working closely with Parts, Product Planning etc., monthly accounting functions, and
observing vehicle repair validations, are a few other aspects that fill my days. Fortunately,
I despise boredom, and, in this role, I am never.
My grands are currently a horse and 7 dogs! When I am not working, I am spending time
with my (black) Blue Heeler, Bootsy, and family. Hiking, kayaking, boating, decorating my
home, or traveling near or far are what interest me most. Some of my favorite
destinations are Mexico (12 visits), Puerto Rico (2 visits), Cayman Islands, Bahamas, and
Tahiti. I’ve experienced a typhoon, hurricanes, a tornado, and earthquake on islands, the
Baja and mainland. If you have a story to tell, you have been lucky ~ I do & I am! Live your
best life!
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QUOTES
“None of us is as smart as all of us.” — Ken Blanchard
“A lot of problems in the world would be solved if we talked to each other instead of
about each other.” – Nickey Gumbel
“In the end, all business operations can be reduced to three words: people, product,
and profits. Unless you’ve got a good team, you can’t do much with the other two.” –
Lee Iaccoca
MMNA WOULD LIKE TO HEAR FROM YOU
If you have any technical information to share or an idea, please let us know! Send
an email to: [email protected]. Be sure to include: Your name, title, and
dealer name.
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TSB/TIN/ATIN REVIEW
Since Tech Talk 266, the
following bulletins have been
published:
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NEWS & NOTES
Automotive News - March 9, 2022
Mitsubishi Motors North America is tapping brand veteran Mark
Chaffin as CEO effective April 1, replacing Yoichi Yokozawa, who will
return to Tokyo in a new management role.
Chaffin, 53, has been COO of the Japanese automaker's North
American operations since 2018. He previously held the posts of vice
president of fixed operations, and director of parts operations,
Mitsubishi Motors said in a statement Wednesday.
Yokozawa has been North America CEO since March 2020.
Mitsubishi Motors Announces Santander Consumer USA as New
Preferred Finance Partner
Mitsubishi Motors North America, Inc. (MMNA) and Santander
Consumer USA Inc. (SC) today announce a new partnership to
provide customer and dealer financing programs that will help
MMNA achieve its goal of making the car-buying experience fast, fair
and fun. The announcement comes as Mitsubishi Motors
experiences record-breaking sales success, led by the all-new 2022
Mitsubishi Outlander, and welcomes a new generation of customers
into the brand.
"Mitsubishi Motors is celebrating 40 years of doing business in the
U.S. in 2022, and our future has never been brighter. We are turning
heads with one of the freshest showrooms in the industry, we are
shattering sales records, and our new partnership with Santander is
going to play a key role in taking our success to the next level," said
MMNA Chief Operating Officer Mark Chaffin. "Santander's history of
delivering outstanding customer service to both dealer partners and
customers will be the foundation for the next chapter in MMNA's
growth."
Santander Consumer USA is a full-service consumer finance business
focused on vehicle finance, third-party servicing and delivering
superior service to dealers and customers across the full credit
spectrum. Santander has more than 25 years of experience in auto
financing and servicing.
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Headquarter News
Mitsubishi Motors to Support
Humanitarian Crisis in Ukraine
Tokyo, March 24, 2022 – To support
the activities that provide
humanitarian aid to the affected
populations in Ukraine and in the
neighboring countries, Mitsubishi
Motors Corporation (hereafter,
Mitsubishi Motors) will make a
financial donation of one million Euros
to UNHCR, the Office of the United
Nations High Commissioner for
Refugees.
Mitsubishi Motors expects that this
contribution will help to address the
humanitarian crisis in the region,
where its national sales companies
and their colleagues are already
taking action to support.
Mitsubishi Motors sincerely hopes
that peace and security will be
restored in Ukraine as soon as
possible.
Memorial Day is an American holiday,
observed on the last Monday of May,
honoring the men and women who
died while serving in the U.S. military.
Memorial Day 2022 will occur on
Monday, May 30.
Originally known as Decoration Day, it
originated in the years following the
Civil War and became an official federal
holiday in 1971. Many Americans
observe Memorial Day by visiting
cemeteries or memorials, holding
family gatherings and participating in
parades. Unofficially, it marks the
beginning of the summer season.
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