00010128

00010128
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., - P.O. Box 2215
Torrance, CA 90509-9870
January 2016
RE:
2012 CR-V
This notice applies to your vehicle: XXXXXXXXXXXXXXX
Dear LIZA COPELAND:
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer
to the address card for the affected VIN. The vehicle's battery sensor monitors the battery
condition and determines the charging mode. In some cases, because of the battery condition
and your driving habits, the PCM may not select the correct charge mode resulting in a battery
with a low state of charge. If the battery has a low state of charge, the engine may not start.
What should you do?
Please contact any authorized Honda dealer to schedule a service appointment. The dealer will
update the vehicle's software. This work will be done free of charge.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
Honda Automobile Customer Service at 1-888-234-2138. You may also find this information at
www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #14-071
JL5