SMB00-040

Service and Parts Business
Service Manager Bulletin
TITLE:
Tow Damage Claims
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
040
Customer Care
United States
REVISIONS:
ISSUE DATE:
STATUS DATE:
2022-03-14
2022-03-14
Page 1 of 1
“Right first time in Time”
For vehicles towed by Urgent.ly through the Volvo Roadside program and there’s alleged vehicle
damage caused by the service provider, please take photos that clearly depict the damage and e-mail the
Roadside inbox along with:
•
•
•
VIN
Customer’s name
Any additional information relevant to the damage: dealer intake form as part of the write up
process, on-site videos, customer feedback, repair estimates etc.
The Volvo Roadside Team will open a case with Urgent.ly who will investigate the claim by contacting
the customer, service provider and the dealer to gather/confirm information and provide a decision based
on the available evidence.
[email protected]
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC