SMB00-041

Service and Parts Business
Service Manager Bulletin
TITLE:
Q2 2022 Retailer Technical Training Requirements
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
041
Technical Training
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2022-03-22
2022-03-22
Page 1 of 6
“Right first time in Time”
Q2 2022 RETAILER TECHNICAL TRAINING REQUIREMENTS:
Please note: The due date for training requirements is Tuesday, June 14th at 7 p.m. EST
To comply with Volvo Technical Training Standards and Volvo Car USA LLC Operating Standards
a retailer must maintain the following:
•
1 per retailer required: NP-ILT-RNGZ-22: ReEnergize Launch Event
•
2 per retailer required: NP-VILT-LRPV-22: Long Range PHEV
•
G0-Quality Level –
- 100% of technicians must complete G0-Quality Web-Based Training (WBT) courses
- 80% of technicians must complete ALL G0-Quality Instructor Led Training (ILT) courses
G1-Certified Level –
- 70% of technicians must complete G1-Certified web-based courses
- 50% of technicians must complete all of the following instructor-led courses: G1-ILT-ELVT-20,
G1-ILT-EREP-20, G1-ILT-PROC-20
G1D-Certified Diagnostic Level – 50% of technicians must complete G1-Certified web-based
courses
G2-Master Level –
- 20% of technicians must complete G2-Master web-based courses
- At least one technician per retailer required for these courses
▪ G1-ILT-BELV-21 – BEV Battery Repair
▪ G2-ILT-PHEV-21: PHEV Battery Repair
•
•
•
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 00-041
•
Expert Level – All Expert approvals are frozen as the level is currently under review. We look
forward to launching a new Expert path soon.
•
Maintenance Rating – Service Technician Apprentices (008): This rating does not count toward
retailer meeting certification and does not require Instructor-led Training (ILT). To achieve this
rating, all required web-based courses must be successfully completed.
a) A maximum of two (2) Service Technician Apprentices (008) to every five (5) Service
Technicians\Working Shop Foremen is allowed.
b) Retailers with less than five (5) Service Technicians\Working Shop Foremen are allowed one (1)
Service Technician Apprentice.
Reminders:
• All requests for changes to Auto-Enrollments must be made using the Technical Training Enrollment
Change Request Form. Note, you must be logged into Volvo Cars Portal (VCP) using your CDSID
to have access to the form.
•
For 2022, a technician’s working status is the greater of their Q4 2020 or current quarter certification
achievement.
•
To perform any warranty repairs on PHEV or BEV vehicles, a technician must have credit for,
G1-ILT-ELVT-21: Electric Vehicle Technician. This EVT individual certification status is
reflected on the Retailer Technical Training Report (RTTR).
•
For details on Electric Vehicle Technician designations please refer to SMB-00-020: Electric Vehicle
Technician Designations
•
Instructor-led Post Course Assessments: Instructor-led technical training courses now have an
online End-Of-Course assessment. Technicians will have two attempts and must pass the assessment
with an 80% or greater. Technicians who do not pass the assessment after two attempts must retake
the course.
•
Dress Attire: While attending Volvo technical training, the training center should be considered
a professional work environment. Appropriate dress is required. This means a shirt, long pants,
and shoes must be worn while attending a technical training session. Work clothes from other
automotive brands are not acceptable unless co-branded with the current Volvo logo. Shirts or hats
with offensive or vulgar text or images are also not permitted.
The following attire is not acceptable to ensure that safety regulations are met:
•
•
•
Shorts
Sleeveless tops
Open-toe shoes or sandals
•
•
•
Revealing attire
Ripped or torn clothing
Unsecured jewelry that may cause injury
No Show Fee: VCUSA, LLC reserves the right to charge a “no-show fee” for retailer employees
who are scheduled for an Instructor-Led Training session and fail to attend the training at the
prescribed location. This fee will be in the form of a $1,000 (USD) per day charge to the retailer’s
monthly parts statement.
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2022-03-22
Service Manager Bulletin 00-041
For employees that will not be able to attend a training session, please use this form: Technical
Training Enrollment Change Request to cancel the enrollment at least 10 business days in advance
of the start of the training in order to avoid this fee.
If you have a general inquiry regarding instructor-led technical enrollments, please e-mail: TECHS@
volvocars.com
G0 - Fast Track to Quality Certification: This revised program provides an experienced
technician, new to the Volvo brand, the opportunity to test and demonstrate their prior experience
and receive equivalency for G0-Quality level, instructor-led training (ILT) courses.
To obtain G0-Quality level instructor-led equivalency, the technician will need to complete the
following:
1) Pass either the Volvo Certified Test (or a minimum of 4 ASE’s A1-A8)
2) Complete all G0-Quality level web-based training modules
3) Provide previous training history for review and consideration
4) Pass the 1-day, G0-ILT-ASMT-20: G0 Practical Assessment (steps 1-3 must be completed before
the assessment is scheduled)
We will prioritize based on meeting requirements and shop needs. This session is a single day test.
Please complete this Fast Track Request Form to request a review of the technician’s credentials.
AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST REQUIREMENTS:
As of Q2 2022, there are no ASE requirements against retailer or individual standards.
YEARS OF VOLVO EXPERIENCE:
Quality (G0)
Not Required
Certified (G1, G1D)
Master (G2)
Expert (G3)
1 Year
3 Years
5 Years
PLEASE NOTE:
For proper accounting of technician certification performance, it is imperative that retailers assign the
appropriate job code to technical service staff within 1-week of employment start.
To do this, access Digital Personnel Master (DPM) and enter these approved position codes:
•
•
•
Service Technician Apprentice/Maintenance (008)
Service Technician (S/T)
Working Shop Foreman (WSF)
Certification eligibility will be voided if there is evidence of unethical behavior. This includes, but is not
limited to the following examples:
• A person other than the employee required to complete the course material, completes the required
course or test.
• Retailer modifies job roles or position start dates to circumvent requirements.
2022-03-22
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Service Manager Bulletin 00-041
E-mail Address Verification: It is critical that email addresses for both technicians and dealer staff
administrators (DSA) are accurate in DPM.
It is the responsibility of the retailer to ensure that email addresses are accurate so that training
notifications are received.
Volvo Car Performance Academy: The Volvo Car Performance Academy (VCPA) on Volvo Cars
Portal is the portal where you will find the latest information and news for all training needs.
Technical Training Requirements (see Appendix): You should always reference the latest
training requirements grid on the VCPA homepage. From “Volvo Cars Portal”, select “Volvo Car
Performance Academy” then “Training” and finally “Training Requirements”. We have attached the
current grid here to this bulletin for your reference.
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2022-03-22
Service Manager Bulletin 00-041
Working Shop Foremen
(WSF)
Service Technician
Apprentice STA-M
(008)
Volvo Tekniker (VTEK)
G 0 - I L T - V I D A - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - B E L C - 20
I L T - 2 d ay
✔
✔
■
■
G 0 - I L T - M E A S - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - P S A F - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - E F T 1 - 20
I L T - 1 d ay
✔
✔
■
■
Course Type
Average Web-Based Course Length is 25 Minutes
Course Code
L E GE ND :
NE W cou r s e s ar e hi g hl i g ht e d i n B L U E
✔ = R e q ui r e d C our s e
■ = Recommended Course
Blank Cell = Not a Required Course
Service Technician
(S/T)
Q2 2022 Technical
Learner Journey (USA)
NP - V I L T - L R P V - 22
NP - I L T - R NG Z - 22
V ILT
ILT
New product launch retailer requirement
Long Range PHEV 2 p e r r e t aile r r e q u ir e d
ReEnergize Launch Event 1 p e r r e t aile r r e q u ir e d
Quality (Global level 0)
VIDA
80% of retailer technicians must complete prior to end of Q2 2022
Basic Electrical
80% of retailer technicians must complete prior to end of Q2 2022
Measurements
80% of retailer technicians must complete prior to end of Q2 2022
Passive Safety
80% of retailer technicians must complete prior to end of Q2 2022
Electrical Fault Tracing
80% of retailer technicians must complete prior to end of Q2 2022
Service
80% of retailer technicians must complete prior to end of Q2 2022
G0 Process
80% of retailer technicians must complete prior to end of Q2 2022
G0 Practical Assessment
80% of retailer technicians must complete prior to end of Q2 2022
Volvo Onboarding (equivalency granted for G0 completion prior to Q1 2022)
80% of retailer technicians must complete prior to end of Q2 2022
Electric Vehicle Awareness (EVA) - Safety Training
Technical Global Learner Journey Webinar Recording
Introduction to Volvo for Service Technicians
Writing Effective Reports
Retailer Compliance with Volvo Service Policy and Procedures - Module 1
Retailer Compliance with Volvo Service Policy and Procedures - Module 2
12V Main Battery Overview and Best Practices Webinar Recording
Oil Consumption Webinar Recording
Volvo Product Architecture - Module 1
Volvo Product Architecture – Module 2
Volvo Product Architecture – Module 3
Volvo Product Architecture – Module 4
Q1 2021 Tech Tips and Tricks Webinar Recording
Q32021 Tech Tips and Tricks Webinar Recording
LEAN Process 1
LEAN Process 2
R89978 - Door Latch Repair Procedures & Best Practices Webinar Recording
Introduction to VCPA
MY'22 Reveal
Volvo Cars app & Connected Services
Technician Satisfaction Survey
Warranty Toolbox
G 0 - I L T - S E R V - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - P R O C - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - A S M T - 20
I L T - 1 d ay
✔
✔
■
■
G 0 - I L T - O B R D - 22
I L T - 1 d ay
✔
✔
■
■
G 0 - W B T - E L V A - 21
G 0 - W B R - T G L J - 20
G 0 - W B T - I V S T - 20
G 0 - W B T - W E F R - 20
WEB
WEB
WEB
WEB
✔
✔
✔
✔
G 0 - W B T - R C P 1 - 20
G 0 - W B T - R C P 2- 20
G 0 - W B R - 1 2V B - 20
G 0 - W B R - O I L C - 20
G 0 - W B T - V P A 1 - 20
WEB
WEB
WEB
WEB
WEB
G 0 - W B T - V P A 2- 20
G 0 - W B T - V P A 3 - 20
G 0 - W B T - V P A 4 - 20
G 0 - W B R - Q 1 T T - 21
G 0 - W B R - Q 3 T T - 21
G 0 - W B T - L NP 1 - 20
G 0 - W B T - L NP 2- 20
1 89 6 R
VCC001
V C C 50 29 (NA )
WEB
WEB
WEB
W BR
W BR
WEB
WEB
WEB
WEB
WEB
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
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✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
V C C 50 3 2 (NA )
VCC6034
20 1 2
WEB
SU R V EY
WEB
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
G 1 - I L T - E L V T - 21
I L T - 2 d ay
✔
✔
G 1 - I L T - E R E P - 20
I L T - 2 d ay
✔
✔
G 1 - I L T - P R O C - 20
I L T - 1 d ay
✔
✔
G 1 - I L T - T E C H - 20
G 1 - I L T - E F T 2- 20
G 1 - I L T - A S M T - 20
G 1 - W B T - P H E V - 20
G 1 - W B T - B E V A - 20
G 1 - W B T - E L W R - 20
I L T - 2 d ay
I L T - 2 d ay
I L T - 1 d ay
WEB
WEB
WEB
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
G 1 - W B T - V E P 1 - 20
G 1 - W B T - V E P 2- 20
G 1 - W B T - M H E V - 21
20 23
WEB
WEB
WEB
WEB
✔
✔
✔
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certified (Global level 1)
Electric Vehicle Technician
NEW: 50% of retailer technicians must complete prior to end of Q2 2022
Engine Repair
NEW: 50% of retailer technicians must complete prior to end of Q2 2022
G1 Process
NEW: 50% of retailer technicians must complete prior to end of Q2 2022
Technician Development
EFT Inputs, Outputs & Digital
G1 Practical Assessment
PHEV Awareness
BEV Awareness
Electrical Wiring & Repair
VEP Engine Repair 1
VEP Engine Repair 2
Mild Hybrid Electric Vehicles (MHEV)
Warranty Claim Administration: About Volvo Warranty
2022-03-22
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Service Manager Bulletin 00-041
certified diagnostic (Global level 1 diagnostic)
Infotainment and Exterior Technology (IET)
Engine Management (EM)
LIN Diagnostics
1 854
I L T - 2 d ay
✔
1315
I L T - 2 d ay
✔
G 1 D - W B T - L I ND -20
WEB
✔
✔
✔
✔
G 2- I L T - P H E V - 21
I L T - 2 d ay
G 2- I L T - B E L V - 21
G 2- W B T - L R P H - 22
I L T - 2 d ay
WEB
G 2- W B T - D T I D - 20
G 2- W B T - NV B D - 20
WEB
WEB
G 2- W B T - NV A D - 20
G 2- W B T - P H S K - 20
WEB
WEB
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
master (Global level 2)
PHEV Battery Repair 1 p e r r e t aile r r e q u ir e d
BEV Battery Repair 1 p e r r e t aile r r e q u ir e d
Long Range PHEV - com ing s oon
Volvo Drivetrain Introduction
Noise Vibration and Harshness Basics and Diagnostics
Advanced Noise Vibration and HarshnessDocumentation and Diagnostics
Phone Skills
expert (Global level 3)
G 3 - I L T - E X P A - 21
ILT
2021 Expert Approval
✔
Q u ar t e r l y t r ai ni ng r e q u i r e m e nt s m u s t b e com p l e t e d for al l l e v e l s b y 7 p m (E S T ) T u e s d ay , J u ne 1 4 , 20 22
1) Employees hired on or after Wednesday, March 16, 2022 do NOT count toward Q2 2022 certification standard.
In Q2 2022, a Retailer must comply with the following requirements:
•G0-Quality level – 100% of technicians must complete web-based training, 80% of technicians must complete ALL G0 ILT courses
•G1-Cer tified level - 70% of technicians must complete web-based training, 50% of technicians must complete the following instructor-led courses:
G1-ILT-ELVT-20, G1-ILT-EREP-20, G1-ILT-PROC-20
•G1D-Cer tified Diagnostic level - 50% of technicians must complete web-based training
•G2-Master level – 20% of technicians must complete web-based training
At least 1 technician per retailer must pass G2-ILT-BELV-21: BEV Battery Repair
At least 1 technician per retailer must pass G2-ILT-PHEV-21: PHEV Battery Repair
At least 2 technicians per retailer must pass NP-VILT-LRPV-22: Long Range Battery
At least 1 technician per retailer must pass NP-ILT-RNGZ-22: ReEnergize
✔
3) Certification eligibility will be voided if there is evidence of unethical or unprofessional behavior. This includes but is not limited to the following examples; employee did
not complete the course material or the conduct the test themselves, if attempts were made to modify position or position start dates to circumvent requirements or other
evidence of unethical or unprofessional behavior.
4) If a course is not offered, the uncompleted course will not prevent training compliance
5) A maximum ratio of two (2) Service Technician Apprentices (008) to every five (5) Service Technicians\Working Shop Foremen is allowed. Retailers with less than five (5)
Service Technicians\Working Shop Foremen are allowed one (1) Service Technician Apprentice.
Volvo Retailer Work Experience-USA:
Quality (G0)
Certified (G1, G1D)
Master (G2)
Expert (G3)
Not Required
1 Year
3 Years
5 Years
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2022-03-22