SMB00-438-1

Service and Parts Business
Service Manager Bulletin
TITLE:
Technician Skillset Requirements for Work Performed
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
438
Technical Training
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
Updates to Volvo Car Global Technician Skill Level
Definition chart
2021-09-01
2022-03-15
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“Right first time in Time”
It takes a number of actions to fix the car right the first time in time. One of the most important is a
technician with the right training skillset working on the car.
Volvo Standard Times (VST) are linked to repair method and specific skillset requirements as indicated
by the VST in VIDA (see Fig 1)
It is mandatory that technician skillset requirements are met or exceeded when diagnosing or
repairing.
Unqualified technicians performing repairs leads to higher costs and dissatisfied customers. Repairs
performed by technicians that do not have the correct level of training according to the skillset
requirements can be denied.
Fig 2 - is a cross-reference table that aligns the Central Skillset with North America ratings.
Fig 3 - Technician skillset requirements displayed in VIDA for certain operations has been revised.
As a reminder, the technician performing the repair must meet the skillset requirements for the repair
method as shown in VIDA, including diagnostic operations.
See Service Manager Bulletin 00-428 for claim text requirements, specifically the technician personal ID
(PID)
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 00-438
Fig 1
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2022-03-15
Service Manager Bulletin 00-438
Fig 2
Volvo Car Global Technician Skill Level Definition (From VSTG)
STANDARD FOR TECHNICIAN SKILLS
Job overview (skill element) related to each level
Note: The following jobs are only examples.
Volvo Technician Level 1
Basic fault tracing
Replacing basic components on vehicles, such as exhaust system, brake pads, brake
rotors, rear shock absorbers, etc.
Measurement of power supply. Material handling (environment).
Air conditioning extraction and component replacement * (In conjunction with 609 EPA
Certification)
Adjustment of components or systems, such as transmission linkage or throttle linkage.
Scheduled service maintenance.
DTC based fault tracing.
Pre-Delivery Service.
Download software.
Configure and program systems/functions.
Vehicle alignment.
Access to Tech Information Exchange (TIE).
Certified Pre-Owned inspection
Volvo Technician Level 2
Test, repair and replace electrical circuits and components (examples: control modules,
sensors).
Test and repair charging system, repair wiring and connectors.
Replacement of complex vehicle components such as: viscous coupling M/H), evaporator,
thermostatic expansion valve (AC).
Replacement and repair engines and engine components.
Issue vehicle reports through Tech Information Exchange (TIE).
Volvo Technician Level 3
Measurement of signal values.
Test and diagnose Volvo networks (CAN, LIN, and Flex Ray).
Car media & connected media diagnostics (Bluetooth, My Volvo App, Satellite Navigation
and Wi-Fi connectivity).
Diagnostic and fault trace network systems and components across all Volvo Platforms.
Volvo Electric Vehicle Technician
Removing and replacing High Voltage Components (excluding internal battery repairs and
Battery Disconnect Units.)
The Electric Vehicle Technical Permit-to-Work documentation and procedures must be
completed by one that has a current Volvo certified EVT training certification.
Volvo Advanced Electric Vehicle Technician Plugin Hybrid Vehicle (PHEV)
Any work the Electric Vehicle technician (EVT) can perform.
Perform live voltage work specific to PHEV. This includes all internal battery components
and Battery Disconnect Units.
The Electric Vehicle Technical Permit-to-Work Live Voltage documentation and procedures
must be completed by one that has a current Volvo Advanced Electric Vehicle Technician
training certification.
2022-03-15
VCUSA
Rating
Equivalent
Quality (G0)
Certified (G1)
Certified
Diagnostic
(G1D)
EVT
AEVT PHEV
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Service Manager Bulletin 00-438
Volvo Advanced Electric Vehicle Technician Battery Electric Vehicle (BEV)
Any work the Electric Vehicle technician (EVT) can perform.
Perform live voltage work specific to BEV. This includes all internal battery components and
Battery Disconnect Units.
AEVT BEV
The Electric Vehicle Technical Permit-to-Work Live Voltage documentation and procedures
must be completed by one that has a current Volvo Advanced Electric Vehicle Technician
training certification.
Volvo Technician Level 4
Set diagnostics, based on information from customer and vehicle/system, on any
component/ system/function in the car.
Master (G2)
Internal/external relations (conduct and communication skills).
NOTE: Technicians can ONLY perform repairs associated with their achieved level. Example, AEVTPHEV technicians cannot perform battery repairs on a BEV without the AEVT-BEV designation.
All designations will be viewable from the Retailer Technical Training Report (RTTR), or within the
technician’s course completion summary on VCPA.
Warranty claim requirements:
• Warranty claims that do not meet the minimum training requirements as outlined in sections 1-4 will
• not be paid/subject to debit.
• Eligible warranty repairs are claimed via the normal claim submission.
• All claims should be supported with required documentation.
• Replaced parts are subject to inspection by TMA and or a qualified vendor.
• Complete a Service Product Report (SPR) to support any deficiencies in the repair process.
• Report any missing information or time discrepancies in VIDA Reports (VSTG).
Note 1: Starting January 1, 2021, a minimum rating of Certified Level and Volvo Electric Vehicle
Technician designation is a prerequisite to achieve Volvo Advanced Electric Vehicle Technician.
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2022-03-15
Service Manager Bulletin 00-438
Fig 3
Operation
Description
1710
1711
17301
17302
17432
17481
17603
17607
17612
36004
51116
36635
51117
23734
51217
36002
51216
88408
51020
51147
85212
36001
85220
36050
25506
88405
23712
PDS 1
PDS 2
Original Service
Wear and Tear Inspection
Air Cleaner Passenger Compartment
Cleaning Inside of Windshield
10K Service
20K Service
30K Service
Software control module downloading
Brake discs front x2 replace
Remote control ignition key replacement
Brake pads/discs front x2 replace
Injector 1x replace
Brake discs/brake pads rear 2 wheels
Software control module downloading
Brake discs rear x2 replace
Seat belt front x1 replace
Brake disc 2 wheels check
Brake discs front x2 replace
Heater pad seat cushion replace
Diagnostic trouble codes read / reset /
Upholstery front seat cushion x1
Calibrating/Identifying with VIDA
Turbocharger (TC) x1 remove - install /
Seat belt rear center 3-POINT replace
Fuel distribution pipe
2022-03-15
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