TJ36106.1.0

Service and Parts Business
Technical Journal
TITLE:
Electrical motor sound information
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36106.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-03-14
2022-03-22
FUNC GROUP:
FUNC DESC:
2103
COMPRESSION TEST
Page 1 of 2
“Right first time in Time”
Attachment
File Name
TJ 36106 Sound sample ERAD1.wav
TJ 36106 Sound sample ERAD2.wav
TJ 36106 Sound sample ERAD3.wav
File Size
6.9368 MB
2.3109 MB
2.9993 MB
DESCRIPTION:
If there are complaints concerning sounds generated from the ERAD (Electrical Rear Axle Drive) of the
vehicle, please follow instruction under “Service”.
CSC Customer Symptom Codes
Code
8N
F2
ZE
D2
Description
Driving/Unusual noise/Unsure when/at all times
Driving/Unusual noise/During acceleration
Idling/Unusual noise
Front/rear axle/Unusual noise
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
536
ED
Eng
Desc
E400V6
Sales
Body
Gear
Steer
Model Year
2021-9999
Plant
Chassis range
0000001-9999999
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Struc Week
Range
202037-999952
Technical Journal 36106.1.0
SERVICE:
A whining sound noticeable during electric drive is to be considered as normal.
The attached files (TJ 36106 Sound sample ERAD 1,2 and 3) are examples of normal ERAD sounds
under various driving conditions.
For clarity, it is recommended to listen to these files with headphones.
If, after listening to the attached sound sample files, you cannot conclude whether the vehicle in question
sounds “normal” or not, please submit a Vehicle Report.
Be sure to record the ERAD sound with a mobile device from the front seat, at head height, and showing
the dashboard in which speed and drive mode you are driving.
Warranty claim info:
No warranty claim is accepted for a job described in this Technical Journal since it is to be used as a
guidance.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 2103.
This Technical Journal has three sound files.
Page 2 of 2
2022-03-22