DBPT6G

Service Campaign T6G DTC P1326 - ENGINE BEARING INSPECTION /
ENGINE REPLACEMENT- Dealer Best Practice
(TSB 22-01-023H-1)
April 28, 2022
Updates to this Document
• TSB 22-01-023H-1: Adding 2019-21MY Tucson (TL) & 2020MY Elantra GT (PD) to ‘Applicable
Vehicles’ section
Date
04/28/2022
Campaign Overview .................................................................................................................... 2
Readiness ................................................................................................................................... 2
Warranty Information ................................................................................................................. 3
Before Proceeding with T6G .......................................................................................................... 3
Prior Approval (PA) ........................................................................................................................ 3
PA Submission Examples ................................................................................................................ 5
Warranty Claim Submission ........................................................................................................... 8
Service Actions ......................................................................................................................... 10
Service Process Worksheet……………………………………………………………………………………………………..12
Special Service Tools ................................................................................................................. 13
Parts ........................................................................................................................................ 14
Key Contact Information ........................................................................................................... 15
Page 1 of 15
Campaign Overview
Description
Certain vehicles that have completed Service Campaign 966 may experience the Check Engine warning lamp illuminated with
DTC P1326 and/or an engine concern/noise related to connecting rod bearing wear or damage. Follow the procedure to inspect
the vehicle and replace the engine and/or update the engine ECU software (if new ROM is available) based on the inspection
results.
Applicable Vehicles:
• Certain 2010-2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
• Certain 2010-2013 MY Tucson (LM) vehicles with Theta II 2.4L MPI engines
• Certain 2014-2015 MY Tucson (LM) vehicles with Nu 2.0L GDI engines
• Certain 2016-2021 MY Tucson (TL) vehicles with Nu 2.0L GDI engines
• Certain 2012-2017 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
• Certain 2011-2015 MY Sonata Hybrid (YF HEV) vehicles with Theta II 2.4L MPI Atkinson engines
• Certain 2016-2019 MY Sonata Hybrid/Plug-In (LF HEV/PHEV) vehicles with Nu 2.0L GDI engines
• Certain 2014MY Elantra Coupe (JK) vehicles with Nu 2.0L GDI engines
• Certain 2014-2016 MY Elantra (MD) vehicles with Nu 2.0L GDI engines
• Certain 2014-2017 MY Elantra GT (GD) vehicles with Nu 2.0L GDI engines
• Certain 2018-2020 MY Elantra GT (PD) vehicles with Nu 2.0L GDI engines
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
PLEASE NOTE:
• If a customer alleges to have experienced a fire related concern with their vehicle, please have them contact
Consumer Affairs at 1-800-633-5151.
• If during the engine diagnosis, there is evidence of a fire or other components are in need of replacement due to
fire, please disclose all affected parts to Warranty Prior Approval (PA) as part of the engine PA review process.
Readiness Checklist
The following items should be completed prior to performing TSB work:
Training:
o Training requirements recommended for Level of Technician Certification and/or Completed
Coursework to perform TSB work:
o Minimum Certified Level Certification
o Successful completion of the Engine Technology - Classroom (#SVCET28_208) or the Engine
Tech vILT Final Exam - Web (#SVCDENGVILTEXITW20_865) Course
o Ensure the entire team completes the “Engine Support” training course on HLP.
Special Service Tools:
o
Ensure your dealer has all necessary Special Service Tools to perform campaign (see TSB # 22-01Page 2 of 15
023H-1 or latest version).
Shop Requirements:
o Ensure your dealer’s shop is configured properly to use SST bearing clearance tester.
o Confirm the following pressures meet requirements. The correct ranges for VC/AP air pressures are also
indicated with red/blue decals on the gauges:
o Shop air supply: 0.36MPa (50psi) minimum
▪ AP: 0.1 ~ 0.11 MPa
▪ VC: -73 ~ -83Kpa
o Bearing Tool SST Power Check
o Supply 12 volts (or an alternate external AC/DC 13.8 volt power supply with at least ~2 amp
output) to the power cable connected to the bearing tool SST.
Warranty Information
Warranty Extension
The warranty for engine connecting rod bearing wear or damage on the affected vehicles has been extended under Warranty
Extension TXXM TSB 22-EM-006H-1 (or latest revision). Please refer to TXXM for specific terms and criteria.
Before Proceeding with T6G
Make sure to confirm diagnosis meets warranty eligibility requirements before proceeding with any repairs. If a vehicle is
brought in for an engine condition unrelated to T6G (e.g. oil consumption), please follow the proper engine diagnosis
procedures, and refer to standard warranty policies and procedures.
Prior Approval (PA)
If during the engine diagnosis or repair process, there is evidence of a fire or other components are in need of replacement
due to fire, please disclose all affected parts to PA as part of the engine PA review process and await further direction prior
to proceeding with repairs.
PA Approval is required for any engine replacement.
Use STUI on the GDS to take and submit pictures and videos as required while following the steps outlined in the
T6G TSB. The following documentation will be required as outlined in the T6G TSB:
Page 3 of 15
Prior Approval Submission Documentation:
❖ Refer to chart below for items needed for submissions based on condition.
Proper Photos / Videos:
❖ VIN in view when photo is taken of the item in question. (Windshield or doorjamb VIN Plate)
o Exception: For oil Measurement photo, a Repair Order in photo will suffice.
❖ Photo taken with clear focus, showing the item being presented.
❖ BCT Connection Calibration Test - show connections and gauges clearly (up to two photos)
❖ Crank Rotation Video, Engine Noise Video, Skipped Cylinder AP/VC checking, or Skipped
Page 4 of 15
PA Submission Examples
The following are good and bad examples of pictures and video PA documentation submissions.
Good Dipstick Photo (see below)
Example 1
Example 2
Bad Dipstick Photo (see below)
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Good Oil Drain Photo (see below)
Bad Oil Drain Photo (see below)
Example 1
Example 2
Example 3
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Good Oil Cap and Valvetrain Photos (see below)
When submitting a picture of the oil cap, please include it with a picture of the repair order showing the last 6 digits of
the VIN as seen below
KMHSA123456789871
Make sure the last 6
digits of the VIN are
visible in your
submission photo
Check Engine Light is on
Video Examples (click on link to watch)
Good Seized Engine Video 1
Good Seized Engine video 2
Bad Seized Engine Video 1
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Warranty Claim Submission
 Claim Submission Training Video/QR code - https://vimeo.com/678326494/1851c34869
 Refer to TSB # 22-01-024H-1 (or latest revision) for Campaign T6G OP Codes
o Note: OP Codes for engine replacement must only be used if engine replacement is deemed necessary by
the service procedure in the T6G TSB, 22-01-023H-1 or latest revision.
New Updates
 2 claims may be submitted for this campaign:
o 1 for the inspection portion
o 1 for engine replacement/knock sensor portion as needed
o An Op Code TSB with tables will be available to help determine which Op Codes should be used (see
examples below)
• One table for inspection portion will be provided for ALL models (sample below)
• Multiple tables with op codes for engine replacement/knock sensor replacement will be
provided based upon model, model years, drive train, SCC (smart cruise control) and non-SCC
criteria (sample below)
• There may be special exception cases for certain models. Refer to page 2, #3 of TSB 22-01024H-1 or latest revision for more details.
Page 8 of 15
Special Exception Cases
• 2019-21MY Tucson (TL) 2.0L & 2016-19MY Sonata Hybrid/Plug-in (LF HEV/PHEV) 2.0L:
o If replacement op code(s) are not listed in the table of contents below, please submit in WEBDCS under the
Warranty claim screen using LTS related op codes:
o If op code involves engine or knock sensor replacement along with additional diagnosis for engine noise
and/or Referring to HTSS/Submit PA, please submit as follows:
▪ Primary labor op: Use the applicable LTS labor for replacement
▪ Secondary labor op: Any additional work (not including 966 software update if applicable) with ‘ATT’
labor op (i.e. ABNORMAL ENGINE NOISE (YES) AND/OR REFER TO HTSS (YES)/SUBMIT PA).
• 2010-12MY Santa Fe (CM) 2.4L & 2010-13MY Tucson 2.4L engines ONLY:
o There are specific replacement op codes for seized cases due to engine replacement from the front. These
have ‘(Seized)’ in their description.
o An additional 1.2 M/H has been given for these specific models/model years due to additional labor needed to
remove both engine AND transmission on seized cases.
o All other models listed on the TSB have engine replacement from the bottom (regular pull down method).
What else you should know:
 If a part is in need of replacement and the failure is directly caused by Campaign T6G related engine failure,
or if additional labor is required while performing Campaign T6G:
o Submit one compiled separate claim using the same Repair Order number AND
o Submit with 21101NTT using the engine Causal Part number associated with the T6G OP Code AND
o Ensure part replacement and punch times are accurate and that they match the labor performed along
with the service manager’s signature approving the TT time.
• For TT time best practices, refer to Hyundaidealer.com > Service Tab > Documents
Library > Warranty > ATT-NTT Documentation and Claim Submission Guide
o Note: If the part replacement does not require additional labor, follow the above steps and use the
system minimum of .1 labor time with a quantity of 1.
 If a part is found in need of replacement while performing this campaign and the affected part (failure not
directly caused by Campaign T6G) is still under warranty, submit a separate claim using the same Repair
Order. If the affected part(s) are out of warranty, submit a Prior Approval request for goodwill consideration prior
to completing the Campaign.
Campaign Claim 966 Submission
For op codes with an asterisk (*), please submit a separate campaign claim under 966 for software update.
• The Campaign 966 Engine ECM update is only required if new software is available. These particular op codes are
identified in the tables below with an asterisk (*).
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Service Actions
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise
the customer on time requirements.
• Make sure to check your appointment reservation settings and verify customer information. This will help
reduce unplanned work and speed up the customer check in process.
• Make sure to review Blue Link alerts with DTC P1326 and reach out accordingly.
• Provide customer with transportation options such as SRC or alternative vehicle.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set
separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you
have all necessary tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
o Minimum Certified Level Certification
o Successful completion of the Engine Technology - Classroom (#SVCET28_208) or the Engine
Tech vILT Final Exam - Web (#SVCDENGVILTEXITW20_865) Course
• Make sure to have necessary Special Service Tools to perform campaign (see latest TSB for more details).
• This campaign can possibly require additional repairs after initial inspection; make sure to prepare for unplanned
work and maintain sufficient staff to keep vehicles moving through the shop.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls,
and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has
declined the campaign, note this on the repair order and request the customer’s signature next to the
statement.
• It is important to explain to each customer during the reception step of the service process what happens if their
vehicle requires additional repairs after the inspection process.
• Make sure to advise customers of potential vehicle down time and provide alternative transportation such as an
SRC or 3rd party rental.
▪ All customers that come in with P1326 or “Engine Protection Mode” should be provided an SRC or
alternative 3rd Party Rental. All SRC or Rental claims will be reimbursed regardless of PA’s
decision to cover the engine replacement.
• Do not charge diagnosis for vehicles that previously had campaign 966 performed and return to the dealership
in “Engine Protection Mode” or with DTC P1326.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and
Quality Control your work.
• Please review the TSB and service procedure flow chart thoroughly.
• Make sure to check through GDS that the vehicle has the latest software installed.
• Confirm the GDS-M has the latest software update prior to plugging it in to the vehicle.
• This campaign can possibly require additional repairs. Make sure to refer to the most current TSB for all
necessary steps of the repair process and the Service Procedure Flowchart.
• Make sure to quality control work after repair is complete and confirm condition is resolved.
• Record the audio station presets (XM,AM,FM, etc) prior to disconnecting the battery.
• Clear DTC P1326 with engine ON. P1326 may reset if not cleared with the Engine ON.
• If an engine replacement is required, PA may request dealers to perform additional steps before approving
replacement. Dealers will be compensated for this additional time and such steps may include connecting the
GDS to retrieve additional information from the vehicle.
• Use the Service Process Results Worksheet (reference latest repair TSB) as a guide to help diagnose the
vehicle. This should be used as a tool to assist.
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OK
LOW
•
Follow the Service Procedure Flowchart found in the latest TSB and update the Engine ECM if new
version is available (Campaign 966).
•
Important: If a vehicle passes the bearing inspection test, but DTC P1326 comes back on after the code
is cleared, contact Techline for further assistance on diagnosing the vehicle.
REMINDER - PLEASE NOTE:
• If a customer alleges to have experienced a fire related concern with their vehicle, please have them
contact 1-800-633-5151.
• If during the engine diagnosis, there is evidence of a fire or other components are in need of replacement
due to fire, please disclose all affected parts to PA as part of the engine PA review process.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the
customer’s next service.
• It’s important to explain to each customer during the return step of the service process that the 966 Engine
Improvement Campaign is still active and they should contact the dealership if any Check Engine Light is
illuminated or Engine Protection Mode is activated.
• If a vehicle passes the bearing inspection test, ask your technician to print a copy of the results and present to
the customer. Also, remember to inform the customer whose vehicle passed the bearing inspection test, that
the vehicle has received the latest software update to monitor the health of their vehicle.
Reconnect – Follow up for customer satisfaction.
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Service Process Results Worksheet: (Print copies of the form below in this page for multiple uses.)
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Special Service Tools (SST)
Review the Special Service Tools required starting on page 2 of TSB 22-01-023H-1 (or latest version).
 Engine Bearing Clearance Tester set (bearing tool)
o Note: the bearing tool must be accurately calibrated prior to performing the engine inspection procedure
outlined in the T6G TSB. Refer to TSB 21-GI-009H (or latest revision) for the calibration procedure as
needed.
o For Bearing Clearance Tester software related issues, contact GIT 1-888-437-0308
o For Bearing Clearance Tester hardware related issues, refer to HTSS: “Fix it Right’ Under Symptom “SST –
Other”
o Bearing tool warranty:
• 12 month warranty (does not include damage or abuse)
• If defective:
1. Utilize published resources to determine part needed
2. Order applicable part listed in the T6G TSB
3. Submit the warranty claim in Sublet as follows:
• Use the related T6G VIN (or recent T6G VIN) in the claim
• Use the bearing tester tool replacement part as the Causal Part
• Use the first 5 digits of the part plus “AZZ” as the Labor Op
• Use X1 Sublet Code
• Attach parts invoice
• Claim will be paid at dealer cost, no part markup and no labor
4. Follow standard Warranty Procedure for parts retention
5. Return the replaced/defective part to the Warranty Technical Center (WTC) by
following the WTC part callback request instructions
6. Please note: If the part failure is determined to be caused by damage or abuse,
the warranty claim is subject to chargeback
 Torque Wrench Socket
 Injector Combustion Seal Ring Installer (Only needed if engine replacement is required. Refer to TSB# 19-FL-001H
for detailed usage instructions)
 5 quart container
Page 13 of 15
Individual Components of Engine Bearing Set
Please refer to TSB # 21-EM-004H-1 (or latest revision) – Bearing Clearance Test Service Procedure for Bearing Clearance Test SST
components.
Parts
Refer to TSB #22-01-023H-1 (or latest version) for the parts required based on the vehicle inspection results.
NOTE: Use the Service Process Results Worksheet in the following page as a guide to determine the appropriate Part
Number(s).
1. Order the required parts based on the vehicle inspection results outlined in the Service Procedure Flowchart. (Use the Service
Process Results Worksheet found on page 4 of the latest TSB as a guide to determine the appropriate part numbers.)
2. Refer to TSB #22-01-024H-1 (or latest version) for parts information.
3. Consult the Hyundai Warranty Policy & Procedure to determine OE or Reman Engine usage. Please note there may not be a
Reman or OE engine available in some cases.
• In some cases, a Reman engine may not be available for certain vehicle models/model years listed in the TSB. Thus, an OE
part would be used by default.
• In some cases, a new ‘OE’ engine may not be available. Therefore, HMA Warranty Policy special exception applies for PA
approved engine replacements in vehicles under 5 years and 60,000 miles. The FFHRM remanufactured engines P/Ns
meet OE standards.
Page 14 of 15
Key Contact Information
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.
com1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA)
Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
Assistance with Car Care Scheduling:
[email protected]
1‐866‐984‐6355
AutoLoop Technical Support
[email protected]
1-877-850-2010
Assistance with Car Care Scheduling:
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
Customer Support
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
Hyundai Recall /Campaign
Website
Hyundai Customer Care
Center (General Questions)
1‐855‐671‐3059
1‐800‐633‐5151
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or
servicecampaign
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Key Reference
Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on
the service tab homepage in www.HyundaiDealer.com
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service
Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN
Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
Recall Campaign Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
LISTING
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