DBP966

Service Campaign 966: ENGINE MONITORING LOGIC - Dealer Best Practice
(TSB# 22-01-028H-1)
April 28, 2022
Updates to this Document
• TSB # 22-01-028H-1
o Adding new model years/model(s): 2019-21MY Tucson (TL) & 2020MY Elantra GT (PD)
with Nu 2.0L engines
Date
04/28/2022
***IMPORTANT Retail Vehicles***
Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance
or repair.
When a vehicle arrives at the Service Department, access the “Vehicle Information” screen via WEBDCS to identify open campaigns.
Affected Vehicles
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Certain 2010-2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
Certain 2010-2013 MY Tucson (LM) vehicles with Theta II 2.4L MPI engines
Certain 2014-2015 MY Tucson (LM) vehicles with Nu 2.0L GDI engines
Certain 2016-2021 MY Tucson (TL) vehicles with Nu 2.0L GDI engines
Certain 2011-2015 MY Sonata Hybrid (YF HEV) vehicles with Theta II 2.4L MPI Atkinson engines
Certain 2016-2019 MY Sonata Hybrid & Plug-in Hybrid (LF HEV/PHEV) with Nu 2.0L GDI engines
Certain 2012-2017 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
Certain 2014 MY Elantra Coupe (JK) vehicles with Nu 2.0L GDI engines
Certain 2014-2016 MY Elantra (MD) vehicles with Nu 2.0L GDI engines
Certain 2014-2017 MY Elantra GT (GD) vehicles with Nu 2.0L GDI engines
Certain 2018-2020 MY Elantra GT (PD) vehicles with Nu 2.0L GDI engines
Description
Hyundai is conducting a service campaign to enhance the knock sensor software to detect abnormal engine bearing noise before
potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink
continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for
diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in
Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately
1800-2000 RPM.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness - Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
o Minimum Certified Level Certification
• Be prepared to put customers in an SRC or alternative transportation, if needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC, alternative vehicle, shuttle, or rideshare as needed. If a customer has declined
the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Please refer to TSB #22-01-028H-1 for complete service procedures.
• If voltage is below 12 volts as per the GDS warning, then select Back and run the engine at least 15 minutes to reach
an adequate battery state of charge to prevent ECU Update failure. Cycle the ignition OFF/ON before retrying ECU
update again.
• You must initially perform all GDS ECU Updates in Auto Mode.
o If the ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover.
• PLEASE NOTE:
o If the Automatic ECU Upgrade process fails, cycle the ignition key to OFF for at least 30 seconds to reset
the control unit. Then resume programming using the Manual ECU Upgrade processes.
o After the ECU Upgrade process shows 100% complete, cycle the ignition key again to OFF for at least 30
seconds to reset the control unit. This step is important for establishing normal powertrain communication
and to prevent system errors.
• Refer to TSB 15-GI-001 for additional tablet-based Mobile GDS ECU update information.
• Clear DTC(s) present after the ECU update.
• REMINDER Upon Completion of Service Procedures: After the software has updated, check for Diagnostic
Trouble Codes in the ALL menus and erase any DTCs. Reprogram the customer’s radio preset stations, if
necessary.
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the
customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
No parts needed for this campaign.
Warranty
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NOTE 1: Submit claim on Campaign Claim Entry Screen
NOTE 2: If a part that is not covered by this campaign is found in need of replacement while performing this campaign and the
affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty,
submit a Prior Approval request for goodwill consideration prior to performing the work.
Customer Notification
On an ongoing basis, letters have been/are being mailed to affected owners that this campaign applies to as additional models are added
to the campaign.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Dealer Support
Key Contact Information
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
www.hyundaiusa.com/recall
Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
1-800-243-7766
1‐800‐633‐5151
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care
Tutorials
Scheduling
Car Care Scheduling (Xtime) - Recall
1. Log into Xtime
Appointment Notification
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts
Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental
Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
Updates To This Document
• TSB # 22-01-028H
o Adding new model(s): 2019 Sonata Hybrid/Plug-in Hybrid (LF HEV/PHEV) 2.0L vehicles
o Latest GDS ECU Update Events are available for 2017-2018 Sonata Hybrid/Plug-in (LF
HEV/PHEV) & 2014-2015 Tucson (LM) 2.0L vehicles
o TSB # 21-01-023H-4 – Adding new models as specified below:
▪ 2018 Tucson (TL) 2.0L
▪ 2018-2019 Elantra GT (PD) 2.0L
▪ 2018 Sonata Hybrid/Plug-in Hybrid (LF HEV/PHEV) 2.0L
Date
03/08/22
12/21/21
•
TSB Update # 21-01-023H-3 for adding additional models:
1. 2010 MY Santa Fe (CM) 2.4L
2. 2014-2017 MY Elantra GT (GD) 2.0L
3. 2016-2017 MY Sonata Hybrid & Plug-in Hybrid (LF HEV/PHEV) 2.0L
4. 2016-2017 MY Tucson (TL) 2.0L
10/26/21
•
TSB Update # 21-01-023H-2 for adding additional models and GDS event numbers for those
models:
1. 2010-2013 MY Tucson (LM) 2.4L (Event # 690)
2. 2011-2015 MY Sonata Hybrid (YF HEV) 2.4L (Event # 713)
3. 2014 MY Elantra Coupe (JK) 2.0L (Event # 717)
4. 2014-2016 MY Elantra (MD) 2.0L (Event # 715)
5. 2014-2015 MY Tucson (LM) 2.0L (Event # 625)
09/02/21
•
TSB Update # 21-01-023H-1 due to revisions made for ECU update event #663 and the
required 30 second Key Off sequence after the ECU update progress has completed
05/11/21
•
TSB Launch # 21-01-023H
03/30/21