N222359630

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6156
URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 10, 2022
Subject: N222359630 - Customer Satisfaction Program
Rear Body Floor Pan Metal Split
Models: 2022 Cadillac XT4
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N222359630
today. The total number of U.S. vehicles involved is approximately 126.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in May 2022.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated May 10, 2022. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
Release Date:
Attention:
May 2022
Revision:
00
This program is in effect until May 31, 2024.
Make
Cadillac
Model
XT4
Model Year
From
To
2022
2022
RPO
Description
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2022 model year Cadillac XT4 vehicles may have a split in the metal floor pan in the rear
passenger-side cargo area which may allow water to enter into the rear interior compartment area. If
water does enter into the interior compartment, it could cause an odor and possible corrosion. The split
may increase in size from continued vehicle use if it is not repaired.
Dealers are to inspect and if necessary, install a replacement section of the rear floor panel.
Parts
Quantity
If Required
As
Required
Part Name
Part No.
84751747
Panel Assembly – Rear Floor
Locally Sourced Windshield Installation Urethane Kit
* NPN
* Locally sourced non-GM material.
Parts should only be ordered when inspection determines that it is necessary. It is estimated that there are only
131 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will
need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use
as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106304
9106305
Description
Inspect Only – No Further Action Required
Install Rear Compartment Floor Reinforcement Panel (Includes
Inspection)
Labor
Time
0.3
1.5
Trans.
Type
ZFAT
Net
Item
N/A
*
*The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for
Windshield Installation Urethane Kit needed to perform the required repairs, not to exceed $70.00 USD ($87.50 CAD),
plus applicable Mark-Up or Landed Cost (for Export).
Service Procedure
1.
Remove the rear compartment floor stowage trim compartment. Refer to Rear Compartment Floor Stowage Trim
Compartment Replacement in SI.
2.
Lift the grey floor insulation pad.
Copyright 2022 General Motors. All Rights Reserved.
Page 1 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
6052761
3.
Locate the depression in the right-side floor area.
6052768
4.
Inspect the area for cracking.
•
If no cracking is found, no further action is required. Reinstall the rear compartment trim.
•
If cracking is found, proceed to step 5. These steps will involve mitigating the spread of the crack and installing
a metal overlay to seal and reinforce the area.
WARNING: When working with any type of glass or sheet metal with exposed or rough edges, wear approved safety
glasses and gloves in order to reduce the chance of personal injury.
Page 2 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
6052781
5.
Drill a 3.2mm (1/8 In.) hole at both ends of the crack. This will stop the crack from spreading.
6052784
6.
On the service rear floor panel, use 13mm (½ in.) masking tape to mark a cut line around the perimeter of the area
to be removed from the floor pan assembly.
Page 3 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
6052788
7.
Using a suitable cutting tool such as a metal shear, nibbler or cut off wheel, cut around the OUTSIDE of the taped
area.
6052792
8.
Remove the masking tape from the panel. Using a file or abrasive wheel remove any sharp edges or burrs from the
cut-out panel.
Page 4 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
6052796
9.
On the vehicle floor pan, use a scraper to remove the body sealer covering the hole.
6052797
10. Test fit the cut-out panel to the floor, trim as necessary to ensure a flush fit. Pay particular attention around the weld
stud.
NOTE: Use a urethane adhesive system which meet GM Specification GM 3651G.
11. Treat all the drilled holes, cut out panel edges and any other bare metal with pinch weld primer. Use the product
associated with the urethane adhesive system used to install the cut-out panel.
12. Coat the underside of the cut-out panel with 3.2mm (1/8in.) windshield urethane.
13. Install the cutout panel onto the floor pan using the outline of the floor stamping for alignment.
14. Apply moderate pressure to the cut-out panel to ensure adhesion.
Page 5 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
6052798
15. Use a small disposable brush to smooth out the urethane squeeze out around the perimeter of the repair area.
16. Reinstall the grey floor insulation pad.
17. Reinstall the rear compartment floor stowage trim compartment. Refer to Rear Compartment Floor Stowage Trim
Compartment Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2024. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through May 31, 2024, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Page 6 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 7 of 8
Customer Satisfaction Program
N222359630 Rear Body Floor Pan Metal Split
May 2022
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2022 model year Cadillac XT4 may have a split in the metal floor pan in the rear passengerside cargo area which may allow water to enter into the rear interior compartment area. If water does enter into the
interior compartment, it could cause an odor and possible corrosion. The split may increase in size from continued
vehicle use if it is not repaired.
Your satisfaction with your XT4 is very important to us, so we are announcing a program to prevent this condition or, if it
has occurred, to fix it.
What We Will Do: Your GM dealer will inspect and if necessary, install a rear floor panel reinforcement section. This
service will be performed for you at no charge until May 31, 2024. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-333-4223
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Cadillac XT4 provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222359630
Page 8 of 8