16-NA-331

Service Bulletin
Bulletin No.:
16-NA-331
Date:
May, 2022
WARRANTY ADMINISTRATION
Subject:
Warranty Administration – General Motors Tire Warranty Policies and Procedures for
Low Cab Forward Medium Duty Trucks (U.S. Medium Duty Dealers Only)
Brand:
Model:
Chevrolet
Low Cab Forward
Medium Duty Trucks
Model Year:
VIN:
from
to
from
to
2016
2023
—
—
Engine:
Transmission:
All
All
Involved Region or Country
U.S. Dealers Only
Information
General Motors is providing this bulletin to outline the Tire Warranty Policies and
Procedures for 2016 and newer Chevrolet Low Cab Forward Medium Duty Trucks.
Tire Warranty
What is Covered
For two (2) years, or 24,000 miles (whichever occurs
first) : If any tire originally equipped on the truck is
defective (Please see below for what is not covered),
the tire will be repaired or replaced by an authorized tire
dealer.
What is NOT Covered
The tire warranty does not cover normal tire wear or
damage caused by road hazards, lack of maintenance,
improper use of tire chains, alterations, overloading or
vandalism.
Tire Warranty Policy
Tire Serial Number
All tires have serial numbers, which are recorded when
installed onto a vehicle during production. In this
manner, every tire can be matched to the Vehicle
Identification Number (VIN). Only tire serial numbers
associated to a VIN at the time of production are
considered original equipment.
Copyright 2022 General Motors LLC. All Rights Reserved.
This warranty coverage is for the tires as installed to
the original VIN at the time of production. If any tire is
moved from one vehicle to another, it is considered an
alteration and is no longer covered under the tire
warranty.
Determining a Defect
Chevrolet Medium Duty dealers are not authorized by
General Motors to determine if a tire has failed as the
result of a defect. Only an authorized tire manufacturer
representative can make that assessment. The tire
manufacturer representative must inspect the
suspected defective tire(s) to make the determination. If
the tire manufacturer representative determines that a
tire is not defective, it will not be covered under the
General Motors tire warranty. General Motors will only
honor warranty claims for tires that have been
determined defective directly by the tire manufacturer
representative.
Dealers are required to follow the procedure below
when administering the GM Tire Warranty. Failure to
comply with this procedure will result in claim denial
and/or charge-back.
Page 2
May, 2022
Procedure
When a tire is suspected to be defective, follow these
steps:
1. Inform the customer that warranty coverage will not
be determined until the tire is deemed defective by
an authorized tire manufacturer representative. If it
is determined not to be a defect, all costs will be
paid by the customer.
4587916
2. Determine the manufacturer of the tire installed on
the vehicle and record the tire serial numbers (you
may also request this from the tire shop).
3. Sublet the vehicle to the local authorized tire
manufacturer facility for tire inspection and serial
number confirmation.
Bulletin No.: 16-NA-331
For the location nearest to your dealer, please use
the store locator at the appropriate tire
manufacturer website.
• www.yokohamatire.com
• www.bridgestonetire.com
• www.continentaltire.com
4. Receive the inspection results from the tire
manufacturer representative. Be sure that the
inspection results include the tire serial number.
• If the tire manufacturer representative
determines there is a defect, some or all of the
costs for the tire repair will be absorbed by the
tire manufacturer. Tire manufacturers have
varying policies regarding prorated
reimbursement based on remaining useful tire
life, which may affect the level of coverage from
the tire manufacturer. Any reasonable
outstanding balance for the repair or
replacement of a defective tire may be
submitted to General Motors for reimbursement
as a sublet up to 2 years or 24,000 miles,
whichever comes first.
• If the failure is determined NOT to be caused by
a defect, any inspection costs and repair/
replacement costs will be the responsibility of
the customer.
Warranty Transaction Submission
Information
For vehicles covered under warranty with a confirmed
tire defect, dealers should use the information below to
submit a warranty transaction for any costs NOT
covered by the tire manufacturer up to 2 years or
24,000 miles, whichever comes first.
The original sublet bill (which includes tire serial
numbers) must be attached to the job card and retained
in the vehicle history file. Dealers can submit up to
$25.00 for administration of a Tire Warranty sublet.
Tire Brand
Labor Operation
Description
Net /
Admin Allowance
Yokohama
E0425
Tire Warranty
$25.00
Bridgestone
E0425
Tire Warranty
$25.00
Continental
E0425
Tire Warranty
$25.00
Version
3
Modified
Released September 29, 2016.
Revised May 07, 2019 – Added 2018 – 2020 Model Years.
Revised May 02, 2022 – Added 2021-2023 Model Years.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION