ITB-09-014

SB-10032426-6907
Reference:
Date:
ITB09-014a
July 3, 2012
VOLUNTARY SERVICE CAMPAIGN
2008 INFINITI EX AND 2009 INFINITI FX
STEERING COLUMN COMFORT ADJUSTMENT
This bulletin has been amended to change the statement under NOTE on this page only
CAMPAIGN ID #:
P9201
APPLIED VEHICLES:
2009 FX (S51)
2008 EX (J50)
Check Service Comm to confirm campaign eligibility
INTRODUCTION
On some 2008 Model Year EX vehicles and 2009 Model Year FX vehicles, the steering column comfort
adjustment features (tilt and telescopic) may stop working. This issue does not affect one’s ability to steer the
vehicle. Rather, it only affects the ability to adjust the steering wheel comfort settings.
To ensure a high level of customer satisfaction among potentially affected Infiniti owners, Infiniti is conducting a
Voluntary Service Campaign to replace the tilt and telescope motors. This service will be performed at no
charge for parts or labor.
Eligible Vehicles (check Service Comm to confirm campaign eligibility)
Dealer Inventory: Vehicles falling within the range of this campaign in all states.
Customer owned (registered vehicles): Because this issue only affects vehicles normally operated in warm
climates, this service campaign is limited to the following states:
Hawaii
Arizona
Tennessee
North Carolina
Texas
Louisiana
Utah
California
Missouri
Florida
Georgia
South Carolina
Nevada
Alabama
Iowa
Arkansas
Mississippi
New Mexico
NOTE: Vehicles registered in States other than the ones listed above are not subject to this campaign.
However, Infiniti has extended the New Vehicle Limited Warranty on the Steering Column Electrical
Tilt Motor and Telescopic Motor (only) from 48 months/60,000 miles to 72 months/70,000 miles
(whichever occurs first). Owners will be notified of the warranty extension by mail and receive a sticker to
place in their warranty booklet explaining the extended warranty coverage.
Refer to Warranty Bulletin IWB/09-011 for Claims Information and Service Procedure for those states not
cover by this campaign.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P9201 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
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J 49961
Required Special Tool (J-49961)
Figure A
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SERVICE PROCEDURE
CAUTION: Refer to Electronic Service Manual (ESM) for precautions when working around the
Supplemental Restraint System (SRS).
NOTE: Do not replace the entire steering column assembly and follow the procedures outlined below.
Remove Telescope and Tilt Motors
1. Set the ignition to the ACC position.
2. Remove screws from the front of the steering column cover as follows:
(See next page for FX)
EX
a. Turn the steering wheel 90° to the right of
center.
Trim cover – remove
both right and left
b. Remove trim cover shown in Figure 1.
•
•
Pull it straight back, toward the driver
seat.
If needed, use a plastic trim tool.
Figure 1
c. Remove the screw shown in Figure 2.
d. Turn the steering wheel 90° to the left of
center.
e. Remove the left side trim cover; just like the
one shown in Figure 1.
f.
Screw – remove
both right and
left
Remove the left side screw; just like the one
shown in Figure 2.
Figure 2
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FX
a. Turn the steering wheel 90° to the right of
center.
b. Remove the trim cover that’s covering the
screw shown in Figure 3.
•
•
Pull the trim cover straight back, toward
the driver seat.
If needed, use a plastic trim tool.
Screw (trim cover
is removed) –
remove both right
and left
c. Remove the screw shown in Figure 3.
d. Turn the steering wheel 90° to the left of
center.
e. Remove the left side trim cover and screw just
like the one shown in Figure 3.
f.
Figure 3
Carefully remove the side steering column covers see Figure 4.
Left side
cover
Right side
cover
Figure 4
NOTE: The tilt & telescope switch can remain attached to the side cover.
g. Turn the steering 180° from center and
remove the 2 screws shown in Figure 4A.
Screw
Screw
Figure 4A
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3. Set the ignition to the OFF position.
WARNING: Make sure the ignition stays in the OFF position until step 40 of the Service Procedure.
4. Telescope the steering wheel to the full out position (towards the driver) and tilt to the lowest position.
NOTE:
•
If one or both functions (tilt or telescope) are inoperative, try pushing or pulling the steering wheel while
operating the tilt & telescope switch.
•
If you are unable to adjust the steering wheel position, continue with the procedure. Instructions for
steering wheel adjustment will be given later.
5. Remove instrument side finisher LH (EX only).
•
Use plastic trim tool as shown.
Instrument side
finisher LH (EX only)
Figure 5
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6. Remove instrument lower panel LH as follows:
Photo of EX lower panel LH
Instrument lower
panel LH
a. Remove 2 screws securing the hood release
(EX and FX).
Two screws down here
Figure 6
Photo of FX lower panel LH
Instrument lower
panel LH
b. Remove 2 plastic clips at the center lower
edge (FX only).
.
2 screws
2 plastic clips
Figure 6A
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Photo of EX – FX is similar
c. Carefully pull the panel away from the dash
to disengage the clips.
Vinyl boot
d. Disconnect (snap loose) the vinyl boot where
it connects to the Instrument lower panel.
Snap boot loose
here
Lower panel
Figure 7
e. Disconnect the climate control cabin temperature tube and electrical connector (see Figure 8).
f.
Disconnect electrical connectors for the items on the left side of the panel (see Figure 8).
Photo of EX – FX is similar
Disconnect climate
control cabin
temperature tube and
electrical connector.
Disconnect electrical connectors
on the left side of the panel.
Figure 8
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g
Panel can hang to the floor.
•
No other connectors or wire harness
tie clips need to be disconnected.
h. Place a cloth over the left corner of the
panel to prevent scratching.
Protective cloth
Figure 9
7. Remove metal knee panel.
a. Remove 4 bolts.
Knee panel
Figure 10
b. Let knee panel hang and lay on top of
instrument lower panel.
Knee panel
Figure 11
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8. Remove steering column lower cover as follows:
Lower steering
column cover
EX
a. Remove screw from lower cover.
Screw
b. Pull lower cover down away from the upper
cover.
•
Figure 12
Upper steering column cover does not
need to be removed.
Tilt & telescope
switch
c. Remove / snap loose the tilt & telescope
switch from cover.
d. Disconnect tilt & telescope switch electrical
connector.
e. Set lower cover out of the way.
f.
Reconnect the tilt & telescope switch for later
operation.
Figure 13
FX
a. Remove the screw from the lower cover.
b. Pull the lower cover down, away from the
upper cover.
•
Upper steering column cover does not
need to be removed.
NOTE: The tilt & telescope switch can
remain attached to the side cover.
Screw
Figure 13A
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Telescope motor bracket
9. Remove the three bolts shown in Figure 14.
•
Bolt “1” (pinch bolt) has a nut on the
opposite side that must be held with a
wrench.
3
1
2
Figure 14
10. Remove the telescope motor bracket.
Telescope motor
bracket
Figure 15
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NOTE: This step is needed ONLY if the
steering wheel could not be telescoped to the
full out position in step 1.
•
Manually pull the steering wheel to the full
out position.
•
Significant force may be required.
Figure 16
11. Remove the telescope motor.
Telescope motor screw
a. Using the tilt & telescope switch, run the
telescope motor so the screw turns
counterclockwise until it is completely out.
NOTE: If the motor will not turn the telescope
motor screw, it may be necessary to manually
turn the screw using pliers or other hand tool.
Figure 17
b. Cut the tie-wrap.
c. Disconnect the electrical connector.
d. Use pliers to break the plastic electrical
connector of the old motor so it will be
unusable.
Telescope motor
Figure 18
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12. Remove the center support retaining nut (see Figure 19).
•
Use special tool J-49961 and 1/4” drive ratchet.
Center support retaining nut
Center support retaining nut
Special tool J-49961
Figure 19
NOTE: This is needed ONLY if the steering wheel
could not be tilted to the full down position in
step 1.
•
Center support
bearing
Manually move the column down by inserting
a stubby flat-blade screwdriver into the
center support bearing and turn counterclockwise until the full down position is
achieved.
Figure 20
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13. Remove Phillips head screw holding the tilt sensor (see Figure 21).
•
The tilt sensor is on the right side of the steering column.
Steering wheel
Remove this
Phillips head
screw
Tilt sensor
Tilt sensor
cover
Figure 21
14. Remove the bolt shown in Figure 22.
•
This is the pinch bolt that secures the tilt motor.
Tilt motor
Bolt
Figure 22
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Tilt motor
15. Move the center support bearing out of its bore
as follows:
a. Place a flat blade screw driver at the point
shown in Figure 23.
b. Push / pry the tilt motor towards the
steering wheel.
Push here with
screw driver
Figure 23
Center support bearing
must move about ½ inch
towards steering wheel
c. Push the tilt motor enough to force the
center support bearing about ½ inch
towards the steering wheel.
NOTE: If the center support bearing moves up
and down while moving the steering wheel up
and down, it is out of its bore.
Figure 24
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16. Remove the tilt motor as shown in Figure 25 and 26:
a. Push up on the steering wheel.
b. Remove the tilt motor.
Push up
Tilt motor
Figure 25
c. Disconnect the electrical connector.
d. Cut the tie-wrap.
e. Use pliers to break the plastic electrical
connector off of the old motor so it will be
unusable.
Tilt motor
Figure 26
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Install New Tilt and Telescope Motors
17. Apply a moderate amount of “TILT” grease to the
spines on the tilt motor shaft as shown.
•
Do not use the entire tube of grease. Use
only the amount needed.
•
The “TILT” grease is included in the Motor
Assy – Tilt kit (see Parts Information).
Figure 26a
18. Connect the electrical connector to the new tilt motor.
19. Install the new tilt motor as follows:
a. Push up on the steering wheel.
b. Put the motor in mounting position.
c. Line up the tilt motor spines with the center shaft / sleeve as shown in Figure 27.
Tilt motor
Center shaft / sleeve
Tilt motor spines
Figure 27
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d. Lower the steering wheel; the center shaft /
sleeve must be flush with the tilt motor.
Flush – no gap
Figure 28
Pinch bolt
20. Install several threads but Don’t Tighten the tilt
motor pinch bolt.
•
Make sure the bolt is through the hole in the
harness bracket.
•
Pinch bolt final torque will be done later.
Tilt motor
Harness
bracket
Figure 29
21. Hold the steering wheel and move it up or down (just a little) as needed to get the center support bearing
centered (see Figure 30).
Not Centered
Centered
Center
support
bearing
Center
support
bearing
Figure 30
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22. With the bearing centered, use the tilt motor
switch to run the tilt motor so the bearing is
pulled down towards the tilt motor.
•
The shaft should turn clockwise to pull the
bearing down.
•
The bearing needs to move down only
about ½ inch.
•
When it’s in the bore correctly, it will stay
centered when the steering wheel is
released.
•
You may need to operate the tilt motor up
and down (back and forth) a couple of times
as you slightly move the steering wheel up
and down.
Figure 31
NOTE: The following may be needed only if the tilt motor is operated too far in the up direction.
•
If the tilt motor makes a retching noise and the bearing does not turn, pull down hard on the
steering wheel while operating the tilt motor in the down direction.
•
This should engage the tilt motor spines with the shaft, the bearing should then turn.
23. Install the center support retaining nut (see Figure 31).
•
The retaining nut will press the bearing all the way into its bore.
•
The top of the nut should be flush with the machined surface of the steering column assembly.
•
Torque specification: 15 N·m (1.52 kg-m, 11 ft-lb, 132 in-lb).
Center support retaining nut
Center support retaining nut is flush
Special tool J-49961
Figure 31
NOTE: If the center support retaining nut is not flush as shown above, remove the nut and perform step 21
again.
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24. Apply final torque to the tilt motor pinch bolt.
•
Make sure the bolt is through the hole in the
harness bracket.
•
Torque spec: 19 N·m (1.93 kg-m, 168 in-lb)
Pinch bolt
Tilt motor
Harness
bracket
Figure 32
Tie-wrap
25. Attach tie-wrap to tilt motor and tilt motor harness
as shown.
•
Tie wrap is included with tilt motor kit.
Figure 33
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26. Install the Phillips head screw for the tilt sensor (see Figures 34 and 34a).
•
The tilt sensor is on the right side of the steering column.
•
Make sure the alignment indent is in the alignment hole.
Steering wheel
Alignment indent
Install this
screw
Tilt sensor
Figure 34
•
Make sure the tilt sensor finger is in the bracket slot as shown in Figure 34a.
Bracket
Tilt motor
Tilt sensor
Make sure the
finger is in the slot
Figure 34a
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Bar-code
sticker
27. Prepare the telescope motor for installation:
a. Remove the bar-code sticker from the old
motor and attach it to the new motor.
Figure 35
b. Apply a moderate amount of “TELESCO”
grease to the threads on the telescope motor
shaft as shown.
•
Do not use the entire tube of grease. Use
only the amount needed.
•
The “TELESCO” grease is included in the
Motor Assy – Tilt Kit (see Parts
Information).
Figure 35a
28. Connect the telescope motor electrical connector.
Retaining nut
29. Hold the telescope motor in place as shown.
•
The screw should be centered to the retaining
nut.
Telescope motor
screw
Telescope
motor
Figure 36
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30. Run the telescope motor until the screw is
threaded about ¾ of the way in (down).
•
Use the telescope motor switch.
Screw ¾ in
Telescope
motor
Figure 37
31. Install / mount the telescope motor bracket using
the 2 small Allen head bolts.
•
Torque spec: 7 N·m (0.71kg-m, 62 in-lb)
Telescope motor
bracket
Figure 38
32. Use the telescope switch to run the motor out (up)
toward the bracket until the bolt holes are aligned.
Align holes
Figure 39
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33. Install telescope motor pinch bolt and harness bracket (see Figures 40 and 41).
•
Make sure the harness bracket is in place.
•
Make sure the telescope sensor finger is in
the harness bracket slot (see Figure 41
below).
•
Use the new nut supplied in the Motor Assy
– Tilt Kit (see Parts Information).
Harness
bracket
Pinch bolt
•
Torque spec: 19 N·m (1.93 kg-m, 168 in-lb)
Figure 40
Harness bracket
Pinch bolt
Sensor finger in
harness bracket slot
Telescope sensor
Figure 41
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Tie-wrap
34. Attach tie-wrap around telescope motor and
telescope motor harness as shown.
•
Tie-wrap is included with motor kit.
35. Operate the steering wheel tilt & telescope to their
full positions (in – out – up – down). Make sure they
operate correctly.
Figure 42
36. Install the steering column lower cover in reverse of
removal.
37. Install the metal knee panel in reverse of removal.
Climate control tube
EX
•
Make sure the climate control cabin
temperature tube is located above the
knee panel as shown.
Knee panel
Figure 43
Climate control tube
FX
•
Make sure the climate control cabin
temperature tube is located to the right of
the knee panel as shown.
Knee panel
Figure 44
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38. Install instrument lower panel LH as in reverse of removal.
39. Install instrument side finisher LH (EX only).
40. Set the ignition to the ACC position.
41. Install screws at front of steering column in reverse of removal.
PARTS INFORMATION
Description
PART #
Quantity
Motor Assy – Tilt (Kit)
D8990 – 1BA1D
1
Motor Assy – Tilt kit contents
Figure 45
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P9201
2009 FX (S51)
DESCRIPTION
Replace Tilt and Telescopic Motor
OP CODE
P92010
FRT
1.9 hrs.
OP CODE
P92011
FRT
1.7 hrs.
2008 EX (J50)
DESCRIPTION
Replace Tilt and Telescopic Motor
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OWNER’S LETTER (example of a typical owner’s letter)
Dear Infiniti Owner:
Infiniti is committed to providing the highest levels of product quality and customer satisfaction. We believe that
our current and future success depends on your continued satisfaction with Infiniti. With that in mind, we want
to bring to your attention important information regarding your 2008 Infiniti EX or 2009 Infiniti FX.
REASON FOR SERVICE CAMPAIGN
On some of these vehicles, the steering column comfort adjustment features (tilt and telescopic) may stop
working. This issue does not affect your ability to steer the vehicle. Rather, it only affects your ability to adjust
steering wheel comfort settings.
Because this issue only occurs in warm climates, this service campaign is limited to the following states:
Hawaii
Arizona
Tennessee
North Carolina
Texas
Louisiana
Utah
California
Missouri
Florida
Georgia
South Carolina
Nevada
Alabama
Iowa
Arkansas
Mississippi
New Mexico
According to our records, your vehicle is currently registered in one of these states.
WHAT INFINITI WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Infiniti retailer will replace the
Steering Column Electrical Tilt Motor and Telescopic Motor with a new design reducing the potential for failure
under high heat conditions free of charge for parts and labor.
WHAT YOU SHOULD DO
Contact your Infiniti retailer at your earliest convenience in order to arrange an appointment. This free service
will take approximately two hours to complete, but your Infiniti retailer may require your vehicle for a longer
period of time based upon the workshop schedule. To ensure the least inconvenience for you, it is
important that you have an appointment before bringing your vehicle to the dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti
retailer.
If you have paid to have your steering column replaced prior to this campaign due to tilt and telescopic motor
failure, you may be eligible for reimbursement of the related expense. If you have additional questions or if the
Infiniti retailer fails, or is unable to complete the service free of charge, you may contact the National Consumer
Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003.
The toll free number is 1-800-662-6200.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Infiniti vehicle.
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