SB-10-081

SB-10038564-5034
Service Bulletin
Applies To:
10-081
June 18, 2011
See VEHICLES AFFECTED
Product Update: Audio Unit Software Update for Security Code, Clock
Reset, HFL, and Other Listed Issues
(Supersedes 10-081, dated April 6, 2011, to revise the information marked by the black bars)
(Replaces 10-067, Rear Entertainment System Displays “Parental Error” on Audio Display)
REVISION SUMMARY
CUSTOMER NOTIFICATION
• Under VEHICLES AFFECTED, use the iN VIN status
inquiry to check which vehicles are affected.
All owners of affected vehicles will receive a notification
of this product update. An example of the customer
notification is at the end of this service bulletin.
• Under WARRANTY INFORMATION, some
information was changed.
BACKGROUND
An audio unit software update is available to prevent or
repair the following issues:
• The audio unit does not accept the security code.
• The clock resets to 1:00 when the ignition switch is
cycled.
• The audio unit sound is in mono after using the HFL.
• The audio unit displays the wrong radio frequency.
• The audio unit does not display the serial number
when you do the How to Obtain the Audio Unit Serial
Number procedure.
• The rear entertainment system (RES) displays a
Parental Error message on the audio display when
playing some discs, even if they are rated G.
Not all vehicles within the listed VIN ranges are
affected by this campaign. To verify vehicle eligibility,
you must check for at least one of these items:
• The customer has a notification letter.
• The vehicle is shown as eligible on a VIN status
inquiry.
In addition, check for a punch mark above the fifth
character of the engine compartment VIN. A punch
mark in that location means this campaign has already
been completed.
Some vehicles affected by this campaign may be in
your new vehicle inventory.
CORRECTIVE ACTION
Update the audio unit software. After the update, check
if the vehicle displays the serial number listed on the
customer’s anti-theft card when doing the How to
Obtain the Audio Unit Serial Number procedure. If the
serial number does not appear or the wrong serial
number appears, you must get a recovery disc from
Tech Line to complete the updating procedure.
Update and Repair Procedure
LX ...............................................................page 2
EX. ..............................................................page 4
EX-L............................................................page 7
EX-L with RES ............................................page 10
Recovery Disc Information .....................page 14
VEHICLES AFFECTED
2011 Odyssey LX, EX, EX-L, and EX-L with RES –
Do an iN VIN status inquiry to check which vehicles are
affected.
© 2011 American Honda Motor Co., Inc. – All Rights Reserved
ATB 45725-46499 (1106)
1 of 15
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
SOFTWARE INFORMATION
LX UPDATE AND REPAIR PROCEDURE
Each dealership received a copy of each of these
discs. Use the tool numbers below if you need to order
replacements.
NOTE: LX vehicles only need the software update.
Even if the vehicle has any of the listed symptoms, the
update disc will repair and update the audio unit
software.
Audio Unit Software Update Disc:
T/N 07AAZ-TK8A110 (LX)
T/N 07AAZ-TK8A120 (EX)
T/N 07AAZ-TK8A130 (EX-L)
T/N 07AAZ-TK8A140 (EX-L with RES)
T/N 07AAZ-TK8A100 (Parental Error EX-L with RES)
1. Verify that the vehicle is an LX model by making
sure the audio unit switch panel ID starts with
1BU0.
TITLE
BUTTON
PRESET
BUTTONS
NOTE: Some vehicles will also need a recovery disc. If
you need one, see RECOVERY DISC INFORMATION
for ordering information and recovery instructions.
EJECT
BUTTON
SWITCH
PANEL ID
WARRANTY CLAIM INFORMATION
Submit only one of the claims listed below. You must
run a VIN Status Inquiry on the iN to determine which
campaign applies to the vehicle:
• If the VIN Status Inquiry instructs you to do
campaign R59, do the audio unit update only, then
file a warranty claim using symptom code R5900.
• If the VIN Status Inquiry instructs you to do
campaign R75, do the audio unit update and the
parental error update, then file a warranty claim
using symptom code R7500.
/VOL
(POWER/VOLUME)
KNOB
SCAN
BUTTON
SKIP
BUTTON
SKIP
BUTTON
TUNE(PUSH)/
(SOUND) KNOB
(SELECTOR KNOB)
Campaign R59
OP#
Description
0105A2
Install audio update disc.
A Install audio recovery disc.
Failed Part:
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R5900
FRT
0.3
0.3
Description
0105A2
Install audio update disc.
0.3
0.3
B Install RES update disc
(Parental Error).
0.1
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R7500
2 of 15
FRT
A Install audio recovery disc.
Failed Part:
3. Insert the correct update disc (T/N 07AAZTK8A110) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
Campaign R75
OP#
2. Start the engine, and make sure the audio unit is
on.
5. Eject the update disc when prompted by the audio
unit.
10-081
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the VOL/
POWER knob. The region should be S93.05KA.
1
2
5
3
TUNE(PUSH)/
(SOUND) KNOB
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE(PUSH)/
(SOUND) knob (selector
knob) until the audio unit turns off; you will also
hear a thump sound from the speakers. Release
all the buttons.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 89C6.
• If the region is not correct, or the software
version is not RC 89C6 or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off, then turn it back on.
9. Set the clock.
10. Turn the ignition switch to LOCK (0), then back to
ON (II).
11. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
12. Make sure the audio unit functions properly.
13. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
10-081
3 of 15
EX UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to Updating
EX Audio Units.
• If the audio unit is not working properly, go to
Updating EX Audio Units That Are in Failed
Mode.
Updating EX Audio Units
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
3
TUNE (PUSH) LIST
(SELECTOR KNOB)
1
SWITCH
PANEL ID
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
SETUP
BUTTON
TUNE (PUSH) LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be
SA3.05KA.
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct, or the software
version is not RC 517E or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
4 of 15
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
1
SWITCH
PANEL ID
• If DIAG appears on the display, repeat step 6 to
apply the update.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
order a recovery disc. After the disc is ordered,
return the vehicle to the customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
SETUP
BUTTON
TUNE PUSH LIST
(SELECTOR KNOB)
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
5FNXXXXXXXXXXXXXX
10-081
5 of 15
8. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be
SA3.05KA.
2
5
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
3
TUNE PUSH LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
• If the region is not correct, or the software
version is not RC 517E, go to step 3, and repeat
the update procedure. Otherwise, go to step 10.
10. Turn the audio unit off.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
apply the update.
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
6 of 15
10-081
6. Apply the software update:
EX-L UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to Updating
EX-L Audio Units.
• If the audio unit is not working properly, go to
Updating EX-L Audio Units That Are in Failed
Mode.
Updating EX-L Audio Units
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
EJECT
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
TITLE
BUTTON
SCAN
BUTTON
POWER/
VOLUME
KNOB
SWITCH
PANEL ID
TUNE (PUSH) SELECT
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
3. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and switch panel ID match the disc label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct or the software version
is not RC 7F4F or later, go to step 3, and repeat
the update procedure. Otherwise, go to step 8.
8. Turn the audio unit off.
10-081
7 of 15
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX-L Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
• If DIAG appears on the display, repeat step 6 to
apply the update.
EJECT
TITLE
BUTTON
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
SCAN
BUTTON
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
12. Make sure the audio unit works properly.
TUNE PUSH SELECT
(SELECTOR KNOB)
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
2. Start the engine.
15. Turn the audio unit off, then back on.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
3. Turn the audio unit off.
• Press and release the audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
21. Make sure the audio unit functions properly.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
7. Eject the update disc when prompted by the audio
unit.
Center-punch here.
5FNXXXXXXXXXXXXXX
8 of 15
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3 and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
2
5
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
• If the region is not correct, or the software
version is not at least RC 7F4F, go to step 3, and
repeat the update procedure. Otherwise, go to
step 9.
10. Turn the audio unit off.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
verify the update.
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
10-081
9 of 15
EX-L WITH RES UPDATE AND REPAIR
PROCEDURE
NOTE:
• If the audio unit is working properly, go to Updating
EX-L With RES Audio Units.
• If the audio unit is not working properly, go to
Updating EX-L With RES Audio Units That Are in
Failed Mode.
Updating EX-L With RES Audio Units
NOTE: Make sure you have both of these discs:
• T/N 07AAZ-TK8A140
6. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
• T/N 07AAZ-TK8A100
3
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
EX-L (WITH RES)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
PRESET
BUTTONS
(6 PLACES)
TITLE
BUTTON
EJECT
SCAN
BUTTON
POWER/
VOLUME
KNOB
TUNE PUSH SELECT
(SELECTOR KNOB)
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
SWITCH
PANEL ID
TUNE (PUSH) SELECT
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
3. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and switch
panel ID match the disc label.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
• If the region is not correct, or the software
version is not at least RC 83CB, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
5. Eject the update disc when prompted by the audio
unit.
10 of 15
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
23. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• If the wrong serial number appears, go to step
10.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
• If NO CODE appears on the display, go to step
10.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• If DIAG appears on the display, repeat step 6 to
apply the update.
• Press the TITLE button. The RES version
appears on the display.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
- If the current version is not at least DVDv5.29,
go to step 24 and do the update procedure.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 28 to center-punch the
VIN.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II) and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
24. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
25. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Start the engine.
26. When the update is done, the RES automatically
ejects the update CD.
27. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
10-081
11 of 15
28. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
Updating EX-L with RES Audio Units That Are in
Failed Mode
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
EX-L (WITH RES)
PRESET
BUTTONS
(6 PLACES)
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 21 and repeat
the update procedure.
TITLE
BUTTON
EJECT
SCAN
BUTTON
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
TUNE (PUSH) SELECT
(SELECTOR KNOB)
29. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and the switch
panel ID match the disc label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
12 of 15
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 11.
• If DIAG appears on the display, repeat step 8 to
verify the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instruction to order a recovery disc. After
the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
After you have installed the recovery disc, go to
step 17.
17. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display.
- If the current version is not at least DVDv5.29,
go to step 18 and do the update procedure.
• If either the region is not correct or the software
version is not at least RC 83CB, go to step 1, and
repeat the update procedure. Otherwise, go to
step 9.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 23 to center-punch the
VIN.
10. Turn the audio unit off.
10-081
13 of 15
18. Start the engine.
RECOVERY DISC INFORMATION
19. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
NOTE:
• You only need a recovery disc if the audio unit
accepted the temporary code.
20. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
• Do not use the temporary code as a permanent
repair. The temporary code allows the customer to
use the audio system until the recovery disc can be
installed.
• The recovery disc does not apply to LX vehicles.
• Once the recovery disc is ordered, return the vehicle
to the customer. When the disc arrives, have the
customer return the vehicle to the dealership.
• Each recovery disc can only be used in the vehicle it
was ordered for. Do not try to use the recovery disc
in a different vehicle, even if it is the same trim.
21. When the update is done, the RES automatically
ejects the update CD.
22. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
23. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 16 and repeat
the update procedure.
1. Call Tech Line to request a recovery disc. Make
sure you have this information handy:
• VIN
• Switch panel ID
• Original audio unit serial number (this is on the
anti-theft card)
• Security code (this is on the anti-theft card)
NOTE: The recovery disc is sent to your dealership
using next-day delivery.
2. Start the engine.
3. Make sure the VIN, the serial number, and the
security code on the disc label match the vehicle
you are working on.
4. Insert the recovery disc into the CD slot (the upper
slot for EX-L with RES models).
5. The recovery starts automatically. The recovery
takes about 1 minute, and musical tones play from
the audio system. Do not turn off the engine or eject
the disc during the recovery.
6. Eject the recovery disc when prompted by the
audio unit.
24. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
14 of 15
10-081
7. To verify that the recovery was successful:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
16. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
1
Example of Customer Letter
2
5
March 2011
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off. Release all the
buttons.
NOTE: The EX-L is shown. Other models are
similar.
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob.
Does the serial number displayed match the
customer’s anti-theft card?
Yes – Go to step 8.
No – Go to step 2, and repeat the recovery
procedure.
8. Turn the audio unit off, then back on.
9. Enter the security code from the customer’s antitheft card.
10. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
11. Set the clock.
12. Turn the ignition switch to LOCK (0), then back to
ON (II).
Product Update: Audio Unit Software
Update for Security Code, Clock Reset, HFL,
and Other Issues
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
What is the problem?
On some 2011 Odysseys, several software bugs were
discovered in the audio unit that affect the clock, the
radio, and the HFL.
What should you do?
Call any authorized Honda dealer and make an
appointment to have your vehicle updated; you can
schedule this update with your next planned service
appointment. A very small number of vehicles may
need to return to the dealer for a second software
update. The dealer will update the audio unit software
free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2011 Odyssey involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
We apologize for any inconvenience this product
update may cause you. Our goal is to ensure that your
vehicle continues to be as reliable and enjoyable as
possible.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
13. Verify the clock does not reset to 1:00. If it resets to
1:00, go to step 2, and repeat the recovery
procedure.
14. Make sure the audio unit functions properly.
15. After the recovery process is complete, return the
recovery disc using the pre-paid label to:
PASA Service Department
Panasonic Automotive
776 Highway 74 South
Peachtree City, GA 30269
10-081
15 of 15

SB-10038564-6701
Service Bulletin
Applies To:
10-081
2011 Odyssey LX, EX, EX-L, and EX-L with RES – Check the iN VIN status for eligibility
June 15, 2012
Product Update: Audio Unit Software Update for Security Code, Clock
Reset, HFL, and Other Listed Issues
(Supersedes 10-081, dated October 28, 2011, to revise the information marked by the black bars)
(Replaces 10-067, Rear Entertainment System Displays “Parental Error” on Audio Display)
REVISION SUMMARY
Under RECOVERY DISC INFORMATION on page 15,
step 1 was changed.
CUSTOMER NOTIFICATION
BACKGROUND
An audio unit software update is available to prevent or
repair the following issues:
• The audio unit does not accept the security code.
Not all vehicles within the listed year and model ranges
are affected by this campaign. To verify vehicle
eligibility, you must check for at least one of these
items:
• The customer has a notification letter.
• The clock resets to 1:00 when the ignition switch is
cycled.
• The audio unit sound is in mono after using the HFL.
• The audio unit displays the wrong radio frequency.
• The audio unit does not display the serial number
when you do the How to Obtain the Audio Unit Serial
Number procedure.
• The rear entertainment system (RES) displays a
Parental Error message on the audio display when
playing some discs, even if they are rated G.
All owners of affected vehicles will receive a notification
of this product update. An example of the customer
notification is at the end of this service bulletin.
• The vehicle is shown as eligible on a VIN status
inquiry.
In addition, check for a punch mark above the fifth
character of the engine compartment VIN. A punch
mark in that location means this campaign has already
been completed.
Some vehicles affected by this campaign may be in
your new vehicle inventory.
CORRECTIVE ACTION
Update the audio unit software. After the update, check
if the vehicle displays the serial number listed on the
customer’s anti-theft card when doing the How to
Obtain the Audio Unit Serial Number procedure. If the
serial number does not appear or the wrong serial
number appears, you must get a recovery disc from
Tech Line to complete the updating procedure.
Update and Repair Procedure
LX ............................................................... page 2
EX. .............................................................. page 4
EX-L............................................................ page 7
EX-L with RES ............................................ page 10
Recovery Disc Information ......................page 15
© 2012 American Honda Motor Co., Inc. – All Rights Reserved
ATB 45725-47988 (1206)
1 of 16
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
SOFTWARE INFORMATION
LX UPDATE AND REPAIR PROCEDURE
Each dealership received a copy of each of these
discs. Use the tool numbers below if you need to order
replacements.
NOTE: LX vehicles only need the software update.
Even if the vehicle has any of the listed symptoms, the
update disc will repair and update the audio unit
software.
Audio Unit Software Update Disc:
T/N 07AAZ-TK8A110 (LX)
T/N 07AAZ-TK8A120 (EX)
T/N 07AAZ-TK8A130 (EX-L)
T/N 07AAZ-TK8A140 (EX-L with RES)
T/N 07AAZ-TK8A100 (Parental Error EX-L with RES)
NOTE: Some vehicles will also need a recovery disc. If
you need one, see RECOVERY DISC INFORMATION
for ordering information and recovery instructions.
1. Verify that the vehicle is an LX model by making
sure the audio unit switch panel ID starts with
1BU0.
TITLE
BUTTON
PRESET
BUTTONS
EJECT
BUTTON
SWITCH
PANEL ID
WARRANTY CLAIM INFORMATION
Submit only one of the claims listed below. You must
run a VIN Status Inquiry on the iN to determine which
campaign applies to the vehicle:
• If the VIN Status Inquiry instructs you to do
campaign R59, do the audio unit update only, then
file a warranty claim using symptom code R5900.
• If the VIN Status Inquiry instructs you to do
campaign R75, do the audio unit update and the
parental error update, then file a warranty claim
using symptom code R7500.
Campaign R59
OP#
Description
0105A2
Install audio update disc.
A Install audio recovery disc.
Failed Part:
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R5900
FRT
0.3
0.3
Campaign R75
OP#
Description
0105A2
Install audio update disc.
0.3
A Install audio recovery disc.
0.3
B Install RES update disc
(Parental Error).
0.1
Failed Part:
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R7500
2 of 16
FRT
/VOL
(POWER/VOLUME)
KNOB
SCAN
BUTTON
SKIP
BUTTON
SKIP
BUTTON
TUNE(PUSH)/
(SOUND) KNOB
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A110) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
5. Eject the update disc when prompted by the audio
unit.
10-081
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
8. Turn the audio unit off, then turn it back on.
9. Set the clock.
10. Turn the ignition switch to LOCK (0), then back to
ON (II).
11. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
1
12. Make sure the audio unit functions properly.
2
5
13. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
3
TUNE(PUSH)/
(SOUND) KNOB
(SELECTOR KNOB)
5FNXXXXXXXXXXXXXX
• While holding the preset buttons, press and hold
the TUNE(PUSH)/
(SOUND) knob (selector
knob) until the audio unit turns off; you will also
hear a thump sound from the speakers. Release
all the buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the VOL/
POWER knob. The region should be S93.05KA.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 89C6.
• If the region is not correct, or the software
version is not RC 89C6 or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
10-081
3 of 16
EX UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to Updating
EX Audio Units.
• If the audio unit is not working properly, go to
Updating EX Audio Units That Are in Failed
Mode.
• During the update, make sure you don’t touch the
CD/CDL button because you may turn the CD library
feature off which would prevent customers from
saving their music to the library.
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
Updating EX Audio Units
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
1
SWITCH
PANEL ID
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
3
TUNE (PUSH) LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be
SA3.05KA.
SETUP
BUTTON
TUNE (PUSH) LIST
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct, or the software
version is not RC 517E or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
4 of 16
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
1
SWITCH
PANEL ID
• If DIAG appears on the display, repeat step 6 to
apply the update.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
order a recovery disc. After the disc is ordered,
return the vehicle to the customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
SETUP
BUTTON
TUNE PUSH LIST
(SELECTOR KNOB)
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
5FNXXXXXXXXXXXXXX
10-081
5 of 16
8. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
apply the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
3
TUNE PUSH LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be
SA3.05KA.
13. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
• If the region is not correct, or the software
version is not RC 517E, go to step 3, and repeat
the update procedure. Otherwise, go to step 10.
10. Turn the audio unit off.
6 of 16
10-081
EX-L UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to Updating
EX-L Audio Units.
• If the audio unit is not working properly, go to
Updating EX-L Audio Units That Are in Failed
Mode.
• During the update, make sure you don’t touch the
CD/CDL button because you may turn the CD library
feature off which would prevent customers from
saving their music to the library.
Updating EX-L Audio Units
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
EJECT
TITLE
BUTTON
SCAN
BUTTON
POWER/
VOLUME
KNOB
SWITCH
PANEL ID
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
TUNE (PUSH) SELECT
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and switch panel ID match the disc label.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct or the software version
is not RC 7F4F or later, go to step 3, and repeat
the update procedure. Otherwise, go to step 8.
8. Turn the audio unit off.
10-081
7 of 16
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX-L Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
• If DIAG appears on the display, repeat step 6 to
apply the update.
EJECT
TITLE
BUTTON
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
SCAN
BUTTON
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
12. Make sure the audio unit works properly.
TUNE PUSH SELECT
(SELECTOR KNOB)
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
2. Start the engine.
15. Turn the audio unit off, then back on.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
3. Turn the audio unit off.
• Press and release the audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
Center-punch here.
5FNXXXXXXXXXXXXXX
8 of 16
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
verify the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
13. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
• If the region is not correct, or the software
version is not at least RC 7F4F, go to step 3, and
repeat the update procedure. Otherwise, go to
step 10.
10. Turn the audio unit off.
10-081
9 of 16
EX-L WITH RES UPDATE AND REPAIR
PROCEDURE
5. Eject the update disc when prompted by the audio
unit.
NOTE:
• If the audio unit is working properly, go to Updating
EX-L With RES Audio Units.
6. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
• If the audio unit is not working properly, go to
Updating EX-L With RES Audio Units That Are in
Failed Mode.
• During the update, make sure you don’t touch the
CD/CDL button because you may turn the CD library
feature off which would prevent customers from
saving their music to the library.
1
2
Updating EX-L With RES Audio Units
NOTE: Make sure you have both of these discs:
• T/N 07AAZ-TK8A140
• T/N 07AAZ-TK8A100
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
EX-L (WITH RES)
PRESET
BUTTONS
(6 PLACES)
TITLE
BUTTON
EJECT
5
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
SCAN
BUTTON
POWER/
VOLUME
KNOB
SWITCH
PANEL ID
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
2. Start the engine, and make sure the audio unit is
on.
3. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and switch
panel ID match the disc label.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
10 of 16
• If the region is not correct, or the software
version is not at least RC 83CB, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
23. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• If the wrong serial number appears, go to
step 10.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
• If NO CODE appears on the display, go to
step 10.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• If DIAG appears on the display, repeat step 6 to
apply the update.
• Press the TITLE button. The RES version
appears on the display.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
- If the current version is not at least DVDv5.29,
go to step 24 and do the update procedure.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 29 to center-punch the
VIN.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II) and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
24. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
25. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Start the engine.
26. When the update is done, the RES automatically
ejects the update CD.
27. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
10-081
11 of 16
28. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
Updating EX-L with RES Audio Units That Are in
Failed Mode
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
EX-L (WITH RES)
PRESET
BUTTONS
(6 PLACES)
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 21 and repeat
the update procedure.
TITLE
BUTTON
EJECT
SCAN
BUTTON
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
TUNE (PUSH) SELECT
(SELECTOR KNOB)
29. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and the switch
panel ID match the disc label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
12 of 16
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
verify the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
13. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instruction to order a recovery disc. After
the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
After you have installed the recovery disc, go to
step 17.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
• If either the region is not correct or the software
version is not at least RC 83CB, go to step 1, and
repeat the update procedure. Otherwise, go to
step 10.
10. Turn the audio unit off.
10-081
13 of 16
17. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display.
- If the current version is not at least DVDv5.29,
go to step 18 and do the update procedure.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 24 to center-punch the
VIN.
21. When the update is done, the RES automatically
ejects the update CD.
22. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
23. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 18 and repeat
the update procedure.
18. Start the engine.
19. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
20. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
24. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
14 of 16
10-081
RECOVERY DISC INFORMATION
NOTE:
• You only need a recovery disc if the audio unit
accepted the temporary code.
2. Start the engine.
• Don’t use the temporary code as a permanent
repair. The temporary code allows the customer to
use the audio system until the recovery disc can be
installed.
4. Insert the recovery disc into the CD slot (the upper
slot for EX-L with RES models).
• The recovery disc doesn’t apply to LX vehicles.
• Once the recovery disc is ordered, return the vehicle
to the customer. When the disc arrives, have the
customer return the vehicle to the dealership.
• Use the recovery disc in the vehicle it was ordered
for. Don't use the recovery disc in a different
vehicle, even if it is the same trim because you can
damage the audio unit.
• When the recovery process is done, return the
recovery disc to Panasonic using the provided
envelope and the pre-paid UPS label within 30
days. If you don’t, a Panasonic representative will
call to get an update on the disc.
• During the update, make sure you don’t touch the
CD/CDL button because you may turn the CD library
feature off which would prevent customers from
saving their music to the library.
1. Go to ISIS and create a Tech Line Access Code,
then call Tech Line to request a recovery disc.
NOTE: When you create the Tech Line Access
Code, enter the following information into the
Original Complaint field in the order shown below;
this information is used by the Tech Line agent who
handles your call:
• Switch panel ID
• Original audio unit serial number (this is on the
anti-theft card)
• Security code (this is on the anti-theft card)
• The name of the person who will receive the disc
at the dealership
• Repair order number
NOTE: The recovery disc is sent to your dealership
using next-day delivery.
3. Make sure the VIN, the serial number, and the
security code on the disc label match the vehicle
you are working on.
5. The recovery starts automatically. The recovery
takes about 1 minute, and musical tones play from
the audio system. Do not turn off the engine or eject
the disc during the recovery.
6. Eject the recovery disc when prompted by the
audio unit.
7. To verify that the recovery was successful:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
2
5
3
TUNE PUSH SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off. Release all the
buttons.
NOTE: The EX-L is shown. Other models are
similar.
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob.
Does the serial number displayed match the
customer’s anti-theft card?
Yes – Go to step 8.
No – Go to step 2, and repeat the recovery
procedure.
10-081
15 of 16
8. Turn the audio unit off, then back on.
9. Enter the security code from the customer’s antitheft card.
10. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
11. Set the clock.
12. Turn the ignition switch to LOCK (0), then back to
ON (II).
13. Verify the clock does not reset to 1:00. If it resets to
1:00, go to step 2, and repeat the recovery
procedure.
14. Make sure the audio unit functions properly.
15. After the recovery process is complete, return the
recovery disc using the pre-paid label to:
PASA Service Department
Panasonic Automotive
776 Highway 74 South
Peachtree City, GA 30269
16. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
Example of Customer Letter
March 2011
Product Update: Audio Unit Software
Update for Security Code, Clock Reset, HFL,
and Other Issues
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
What is the problem?
On some 2011 Odysseys, several software bugs were
discovered in the audio unit that affect the clock, the
radio, and the HFL.
What should you do?
Call any authorized Honda dealer and make an
appointment to have your vehicle updated; you can
schedule this update with your next planned service
appointment. A very small number of vehicles may
need to return to the dealer for a second software
update. The dealer will update the audio unit software
free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2011 Odyssey involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
We apologize for any inconvenience this product
update may cause you. Our goal is to ensure that your
vehicle continues to be as reliable and enjoyable as
possible.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
16 of 16
10-081

SB-10038564-8500
Service Bulletin
Applies To:
10-081
April 5, 2011
See VEHICLES AFFECTED
Product Update: Audio Unit Software Update for Security Code, Clock
Reset, HFL, and Other Listed Issues
(Supersedes 10-081, dated March 16, 2011, to revise the information marked by the black bars)
(Replaces 10-067, Rear Entertainment System Displays “Parental Error” on Audio Display, dated March 12,
2011)
REVISION SUMMARY
• Under VEHICLES AFFECTED, a VIN was updated.
• Under REPAIR PROCEDURE, several steps and
images were revised for clarity.
• The customer letter was updated.
BACKGROUND
An audio unit software update is available to prevent or
repair the following issues:
• The audio unit does not accept the security code.
• The clock resets to 1:00 when the ignition switch is
cycled.
• The audio unit sound is in mono after using the HFL.
• The audio unit displays the wrong radio frequency.
• The audio unit does not display the serial number
when you do the How to Obtain the Audio Unit Serial
Number procedure.
• The rear entertainment system (RES) displays a
Parental Error message on the audio display when
playing some discs, even if they are rated G.
2011 Odyssey EX-L
From VIN 5FNRL5H6.BB001061 thru
5FNRL5H6.BB044506
2011 Odyssey EX-L with RES
From VIN 5FNRL5H6.BB001061 thru
5FNRL5H6.BB044506
CUSTOMER NOTIFICATION
All owners of affected vehicles will receive a notification
of this product update. An example of the customer
notification is at the end of this service bulletin.
Not all vehicles within the listed VIN ranges are
affected by this campaign. To verify vehicle eligibility,
you must check for at least one of these items:
• The customer has a notification letter.
• The vehicle is shown as eligible on a VIN status
inquiry.
In addition, check for a punch mark above the fifth
character of the engine compartment VIN. A punch
mark in that location means this campaign has already
been completed.
Some vehicles affected by this campaign may be in
your new vehicle inventory.
CORRECTIVE ACTION
Update the audio unit software. After the update, check
if the vehicle displays the serial number listed on the
customer’s anti-theft card when doing the How to
Obtain the Audio Unit Serial Number procedure. If the
serial number does not appear or the wrong serial
number appears, you must get a recovery disc from
Tech Line to complete the updating procedure.
VEHICLES AFFECTED
2011 Odyssey LX
From VIN 5FNRL5H2.BB006767 thru
5FNRL5H2.BB043409
2011 Odyssey EX
From VIN 5FNRL5H4.BB001001 thru
5FNRL5H4.BB044751
© 2011 American Honda Motor Co., Inc. – All Rights Reserved
Update and Repair Procedure
LX ...............................................................page 2
EX. ..............................................................page 4
EX-L............................................................page 7
EX-L with RES ........................................... page 10
Recovery Disc Information .................... page 14
ATB 45725-45934 (1104)
1 of 15
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
SOFTWARE INFORMATION
LX UPDATE AND REPAIR PROCEDURE
Each dealership received a copy of each of these
discs. Use the tool numbers below if you need to order
replacements.
NOTE: LX vehicles only need the software update.
Even if the vehicle has any of the listed symptoms, the
update disc will repair and update the audio unit
software.
Audio Unit Software Update Disc:
T/N 07AAZ-TK8A110 (LX)
T/N 07AAZ-TK8A120 (EX)
T/N 07AAZ-TK8A130 (EX-L)
T/N 07AAZ-TK8A140 (EX-L with RES)
T/N 07AAZ-TK8A100 (Parental Error EX-L with RES)
NOTE: Some vehicles will also need a recovery disc. If
you need one, see RECOVERY DISC INFORMATION
for ordering information and recovery instructions.
1. Verify that the vehicle is an LX model by making
sure the audio unit switch panel ID starts with
1BU0.
TITLE
BUTTON
PRESET
BUTTONS
EJECT
BUTTON
SWITCH
PANEL ID
WARRANTY CLAIM INFORMATION
For LX, EX, and EX-L models
OP#
0105A2
0105A2A
Description
FRT
Install audio update disc.
0.3
Install audio recovery disc.
0.3
Failed Part:
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R5900
SCAN
BUTTON
For EX-L with RES only
OP#
0105A2
Description
Install audio update disc.
0.3
Install audio recovery disc.
0.3
0105A2B
Install RES update disc (Parental Error) for EX-L with RES.
0.1
P/N 07AAZ-TK8A110
Defect Code:
5PN00
Symptom Code:
R7500
SKIP
BUTTON
SKIP
BUTTON
TUNE (PUSH)
(SOUND) KNOB
(SELECTOR KNOB)
FRT
0105A2A
Failed Part:
/VOL
(POWER/VOLUME)
KNOB
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A110) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
5. Eject the update disc when prompted by the audio
unit.
2 of 15
10-081
6. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
12. Make sure the audio unit functions properly.
13. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
1
Center-punch here.
2
5
5FNXXXXXXXXXXXXXX
3
TUNE(PUSH)
(SOUND) KNOB
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE(PUSH)
(SOUND) knob (selector
knob) until the audio unit turns off; you will also
hear a thump sound from the speakers. Release
all the buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the VOL/
POWER knob. The region should be S93.05KA.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 89C6.
• If the region is not correct, or the software
version is not RC 89C6 or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off, then turn it back on.
9. Set the clock.
10. Turn the ignition switch to LOCK (0), then back to
ON (II).
10-081
3 of 15
6. Apply the software update:
EX UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to
Updating EX Audio Units.
• If the audio unit is not working properly, go to
Updating EX Audio Units That Are in Failed
Mode.
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
Updating EX Audio Units
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
2
5
3
TUNE (PUSH) LIST
(SELECTOR KNOB)
1
SWITCH
PANEL ID
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
SETUP
BUTTON
TUNE (PUSH) LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be
SA3.05KA.
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct, or the software
version is not RC 517E or later, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
4 of 15
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX model by making
sure the audio unit switch panel ID starts with
1XU0.
TITLE
BUTTON
EJECT
BUTTON
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
1
SWITCH
PANEL ID
• If DIAG appears on the display, repeat step 6 to
apply the update.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
order a recovery disc. After the disc is ordered,
return the vehicle to the customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
2
5
SCAN
BUTTON
/VOL
(POWER/
VOLUME)
KNOB
3
SKIP
BUTTON
RETURN
BUTTON
SETUP
BUTTON
TUNE (PUSH) LIST
(SELECTOR KNOB)
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A120) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
21. Make sure the audio unit functions properly.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
7. Eject the update disc when prompted by the audio
unit.
Center-punch here.
5FNXXXXXXXXXXXXXX
10-081
5 of 15
8. Apply the software update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
apply the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
3
TUNE (PUSH) LIST
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) LIST knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be
SA3.05KA.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 517E.
• If the region is not correct, or the software
version is not RC 517E, go to step 3, and repeat
the update procedure. Otherwise, go to step 10.
10. Turn the audio unit off.
6 of 15
10-081
6. Apply the software update:
EX-L UPDATE AND REPAIR PROCEDURE
NOTE:
• If the audio unit is working properly, go to
Updating EX-L Audio Units.
• If the audio unit is not working properly, go to
Updating EX-L Audio Units That Are in Failed
Mode.
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
1
Updating EX-L Audio Units
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
2
5
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
EJECT
TITLE
BUTTON
SCAN
BUTTON
POWER/
VOLUME
KNOB
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
7. Verify the update by checking the region and the
software version:
SWITCH
PANEL ID
TUNE (PUSH) SELECT
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
3. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and switch panel ID match the disc label.
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
5. Eject the update disc when prompted by the audio
unit.
• If the region is not correct or the software version
is not RC 7F4F or later, go to step 3, and repeat
the update procedure. Otherwise, go to step 8.
8. Turn the audio unit off.
10-081
7 of 15
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
Updating EX-L Audio Units That Are in Failed Mode
1. Verify that the vehicle is an EX-L model by making
sure the audio unit switch panel ID starts with
1PU0.
PRESET
BUTTONS
(6 PLACES)
• If the wrong serial number appears, go to step
10.
• If NO CODE appears on the display, go to step
10.
• If DIAG appears on the display, repeat step 6 to
apply the update.
EJECT
TITLE
BUTTON
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
SCAN
BUTTON
12. Make sure the audio unit works properly.
TUNE (PUSH) SELECT
(SELECTOR KNOB)
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode.
• Press and release the audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert the correct update disc (T/N 07AAZTK8A130) into the CD slot. Make sure the model
trim level and the switch panel ID match the disc
label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
5FNXXXXXXXXXXXXXX
8 of 15
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 12.
• If DIAG appears on the display, repeat step 8 to
verify the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3 and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SB3.06KA or SB3.07KA.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 7F4F.
• If the region is not correct, or the software
version is not at least RC 7F4F, go to step 3, and
repeat the update procedure. Otherwise, go to
step 9.
10. Turn the audio unit off.
10-081
9 of 15
6. Apply the update:
EX-L WITH RES UPDATE AND REPAIR
PROCEDURE
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
NOTE:
• If the audio unit is working properly, go to
Updating EX-L With RES Audio Units.
• If the audio unit is not working properly, go to
Updating EX-L With RES Audio Units That
Are in Failed Mode.
1
Updating EX-L With RES Audio Units
NOTE: Make sure you have both of these discs:
2
5
• T/N 07AAZ-TK8A140
• T/N 07AAZ-TK8A100
3
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
EX-L (WITH RES)
PRESET
BUTTONS
(6 PLACES)
7. Verify the update by checking the region and the
software version:
TITLE
BUTTON
EJECT
SCAN
BUTTON
POWER/
VOLUME
KNOB
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, press the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
SWITCH
PANEL ID
TUNE (PUSH) SELECT
(SELECTOR KNOB)
2. Start the engine, and make sure the audio unit is
on.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
3. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and switch
panel ID match the disc label.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
4. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
• If the region is not correct, or the software
version is not at least RC 83CB, go to step 3, and
repeat the update procedure. Otherwise, go to
step 8.
8. Turn the audio unit off.
5. Eject the update disc when prompted by the audio
unit.
10 of 15
10-081
9. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If the serial number that is on the customer’s
anti-theft card appears, the audio unit is OK. Go
to step 15.
23. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• If the wrong serial number appears, go to step
10.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
• If NO CODE appears on the display, go to step
10.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• If DIAG appears on the display, repeat step 6 to
apply the update.
• Press the TITLE button. The RES version
appears on the display.
10. Turn the audio unit off, then back on.
11. When CODE appears on the display, enter
temporary code 24631.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
- If the current version is not at least DVDv5.29,
go to step 23 and do the update procedure.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 28 to center-punch the
VIN.
12. Make sure the audio unit works properly.
13. Go to RECOVERY DISC INFORMATION, and
follow the instructions to order a recovery disc.
After the disc is ordered, return the vehicle to the
customer.
14. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
15. Turn the audio unit off, then back on.
16. Enter the security code on the customer’s anti-theft
card.
17. Turn the ignition switch to LOCK (0), then back to
ON (II) and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
24. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
NOTE: Do not update the audio unit and RES unit
at the same time. Do the audio unit first, then the
RES unit.
25. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
18. Set the clock.
19. Turn the ignition switch to LOCK (0), then back to
ON (II).
20. Verify that the clock does not reset to 1:00. If it
resets to 1:00, go to step 2, and repeat the update
procedure.
21. Make sure the audio unit functions properly.
22. Start the engine.
26. When the update is done, the RES automatically
ejects the update CD.
27. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
10-081
11 of 15
28. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
Updating EX-L with RES Audio Units That Are in
Failed Mode
1. Verify that the vehicle is an EX-L with RES model
by making sure the audio unit switch panel ID starts
with 1PU5.
EX-L (WITH RES)
PRESET
BUTTONS
(6 PLACES)
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 21 and repeat
the update procedure.
TITLE
BUTTON
EJECT
SCAN
BUTTON
SWITCH
PANEL ID
POWER/
VOLUME
KNOB
TUNE (PUSH) SELECT
(SELECTOR KNOB)
29. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
2. Start the engine.
3. Turn the audio unit off.
4. Put the audio unit into the temporary operation test
mode:
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob to enter
the diagnostic mode. Then, release all the
buttons.
• Press and release audio preset button No. 2.
NOTE: The temporary operation test mode lasts
2.5 minutes (150 seconds).
5. Insert T/N 07AAZ-TK8A140 into the upper (CD)
slot. Make sure the model trim level and the switch
panel ID match the disc label.
6. The update starts automatically. The update takes
about 1 minute, and musical tones play from the
audio system. Do not turn off the engine or eject the
disc during the update.
7. Eject the update disc when prompted by the audio
unit.
12 of 15
10-081
8. Apply the update:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
11. Check that the serial number appears by pressing
and holding audio preset buttons No. 1 and No. 6
and the POWER/VOLUME knob.
• If NO CODE or the incorrect serial number
appears, go to step 11.
• If DIAG appears on the display, repeat step 8 to
verify the update.
1
2
5
• If the correct serial number appears, enter the
anti-theft code on the customer’s anti-theft card.
If the anti-theft code works, the audio unit is OK.
If it does not work, go to step 12.
12. Turn the audio unit off, then back on.
13. When CODE appears on the display, enter
temporary code 24631.
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off; you will also hear a
thump sound from the speakers. Release all the
buttons.
9. Verify the update by checking the region and the
software version:
• To display the region, press and hold audio
preset buttons No. 1, No. 3, and No. 5. While
holding the preset buttons, push the POWER/
VOLUME knob. The region should be either
SC3.06KA or SC3.07KA.
NOTE: This is a temporary code. Do not give this
code to the customer. You need to order a recovery
disc to properly update and repair the audio unit.
14. Make sure the audio unit works properly.
15. Go to RECOVERY DISC INFORMATION, and
follow the instruction to order a recovery disc. After
the disc is ordered, return the vehicle to the
customer.
16. Ask the customer to return to the dealership when
the recovery disc has arrived. Refer to RECOVERY
DISC INFORMATION for installation instructions.
After you have installed the recovery disc, go to
step 17.
17. Check the RES version software to see if it needs
an update:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• To display the software version, press and hold
the SCAN and the TITLE buttons until the
software version appears. The software version
should be RC 83CB.
• While holding the preset buttons, press and hold
the VOL/Power button. Release all the buttons
when the audio unit software appears on the
display.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
• Press the TITLE button. The RES version
appears on the display.
- If the current version is not at least DVDv5.29,
go to step 18 and do the update procedure.
• If either the region is not correct or the software
version is not at least RC 83CB, go to step 1, and
repeat the update procedure. Otherwise, go to
step 9.
- If the version is DVDv5.29 or higher, the RES
is updated. Go to step 23 to center-punch the
VIN.
10. Turn the audio unit off.
10-081
13 of 15
18. Start the engine.
RECOVERY DISC INFORMATION
19. Insert T/N 07AAZ-TK8A100 into the lower (RES)
slot.
NOTE:
• You only need a recovery disc if the audio unit
accepted the temporary code.
20. Allow the RES to download the update CD. A
reading message appears for about 2 minutes
while the system updates.
• Do not use the temporary code as a permanent
repair. The temporary code allows the customer to
use the audio system until the recovery disc can be
installed.
• The recovery disc does not apply to LX vehicles.
• Once the recovery disc is ordered, return the vehicle
to the customer. When the disc arrives, have the
customer return the vehicle to the dealership.
• Each recovery disc can only be used in the vehicle it
was ordered for. Do not try to use the recovery disc
in a different vehicle, even if it is the same trim.
21. When the update is done, the RES automatically
ejects the update CD.
22. Turn the ignition switch to LOCK (0), and wait at
least 15 seconds.
23. Verify the update by checking that the RES
software is DVDv5.29 or later. To check the
software, do this:
• Turn off the audio unit, then press and hold audio
preset buttons No. 1, No. 3, and No. 5.
• While holding the preset buttons, press and hold
the POWER/VOLUME knob. Release all the
buttons when the audio unit software appears on
the display.
1. Call Tech Line to request a recovery disc. Make
sure you have this information handy:
• VIN
• Switch panel ID
• Original audio unit serial number (this is on the
anti-theft card)
• Security code (this is on the anti-theft card)
NOTE: The recovery disc is sent to your dealership
using next-day delivery.
2. Start the engine.
3. Make sure the VIN, the serial number, and the
security code on the disc label match the vehicle
you are working on.
• Press and hold the CD/CDL button for about 5
seconds until the CDL version appears.
4. Insert the recovery disc into the CD slot (the upper
slot for EX-L with RES models).
• Press the TITLE button. The RES version
appears on the display. If the current version is
not at least DVDv5.29, go to step 16 and repeat
the update procedure.
5. The recovery starts automatically. The recovery
takes about 1 minute, and musical tones play from
the audio system. Do not turn off the engine or eject
the disc during the recovery.
6. Eject the recovery disc when prompted by the
audio unit.
24. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
14 of 15
10-081
7. To verify that the recovery was successful:
• Press and hold audio preset buttons No. 1, No. 2,
No. 3, and No. 5.
16. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
1
Example of Customer Letter
2
5
March 2011
Product Update: Audio Unit Software
Update for Security Code, Clock Reset, HFL,
and Other Issues
3
TUNE (PUSH) SELECT
(SELECTOR KNOB)
• While holding the preset buttons, press and hold
the TUNE (PUSH) SELECT knob (selector knob)
until the audio unit turns off. Release all the
buttons.
NOTE: The EX-L is shown. Other models are
similar.
• Press and hold audio preset buttons No. 1 and
No. 6 and the POWER/VOLUME knob.
Does the serial number displayed match the
customer’s anti-theft card?
Yes – Go to step 8.
No – Go to step 2, and repeat the recovery
procedure.
8. Turn the audio unit off, then back on.
9. Enter the security code from the customer’s antitheft card.
10. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
11. Set the clock.
12. Turn the ignition switch to LOCK (0), then back to
ON (II).
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
What is the problem?
On some 2011 Odysseys, several software bugs were
discovered in the audio unit that affect the clock, the
radio, and the HFL.
What should you do?
Call any authorized Honda dealer and make an
appointment to have your vehicle updated; you can
schedule this update with your next planned service
appointment. A very small number of vehicles may
need to return to the dealer for a second software
update. The dealer will update the audio unit software
free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2011 Odyssey involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
We apologize for any inconvenience this product
update may cause you. Our goal is to ensure that your
vehicle continues to be as reliable and enjoyable as
possible.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
13. Verify the clock does not reset to 1:00. If it resets to
1:00, go to step 2, and repeat the recovery
procedure.
14. Make sure the audio unit functions properly.
15. After the recovery process is complete, return the
recovery disc using the pre-paid label to:
PASA Service Department
Panasonic Automotive
776 Highway 74 South
Peachtree City, GA 30269
10-081
15 of 15

CSC-10038564-4961

CSC-10038564-7103

CSC-10038564-2159

CSC-10038564-7178
Spring 2011
Product Update: Rear Entertainment System Displays “Parental Error”
Dear Odyssey Owner:
This letter is to notify you of a potential problem with your vehicle and what you should do to resolve it.
What is the problem?
On some 2011 Odysseys, there is a software bug in the Rear Entertainment System (RES) that displays a Parental
Error message on the audio display when playing some G-rated (general) DVDs.
What should you do?
Call any authorized Honda dealer and make an appointment to have your vehicle RES software updated; you can
schedule this update with your next planned service appointment. The dealer will update the RES software free of
charge.
What to do if you feel this notice is in error.
Our records show that you are the current owner or lessee of a 2011 Odyssey involved in this product update. If
this is not the case, or the name/address information is not correct, please fill out and return the enclosed, postagepaid Information Change Card. We will then update our records.
We apologize for any inconvenience this product update may cause you. Our goal is to ensure that your vehicle
continues to be as reliable and enjoyable as possible.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER
R#
VEHICLE
IDENTIFICATION ►
NUMBER
PRINTED PERF
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
I no longer own the vehicle. It was:
if known)
Sold(print name and address of new owner on rveverse,
vV
Exported
Destroyed
Stolen
Lease expired, vehicle returned.
Other:
Signature:
X
Nota:
Si usted necesita esta
información en español por
favor comuníquese con
Servicio al Cliente al
800-999-1009 y seleccione la
opción 4.
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
R#
1A-c
1B-c
1C-c
FOLD
PERF
INFORMATION CHANGE CARD
R#
New owner information
My name or address has changed
INITIAL
Name (First, Last)
21HON073290
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP

CSC-10038564-4775
8. Turn the audio unit off, then back on.
9. Enter the security code from the customer’s antitheft card.
10. Turn the ignition switch to LOCK (0), then back to
ON (II), and make sure the audio unit does not ask
for the security code. If it does, refer to the service
manual.
11. Set the clock.
12. Turn the ignition switch to LOCK (0), then back to
ON (II).
13. Verify the clock does not reset to 1:00. If it resets to
1:00, go to step 2, and repeat the recovery
procedure.
14. Make sure the audio unit functions properly.
15. After the recovery process is complete, return the
recovery disc using the pre-paid label to:
PASA Service Department
Panasonic Automotive
776 Highway 74 South
Peachtree City, GA 30269
16. Center-punch a completion mark above the fifth
character of the engine compartment VIN:
Center-punch here.
5FNXXXXXXXXXXXXXX
Example of Customer Letter
March 2011
Product Update: Audio Unit Software
Update for Security Code, Clock Reset, HFL,
and Other Issues
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
What is the problem?
On some 2011 Odysseys, several software bugs were
discovered in the audio unit that affect the clock, the
radio, and the HFL.
What should you do?
Call any authorized Honda dealer and make an
appointment to have your vehicle updated; you can
schedule this update with your next planned service
appointment. A very small number of vehicles may
need to return to the dealer for a second software
update. The dealer will update the audio unit software
free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2011 Odyssey involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
We apologize for any inconvenience this product
update may cause you. Our goal is to ensure that your
vehicle continues to be as reliable and enjoyable as
possible.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
16 of 16
10-081