SA-48326

CSC-10038586-1073
Audi of America, Inc.





Dear Audi Owner,
The phrase “Truth in Engineering” isn’t a mere slogan for Audi of America. It accurately states
our core beliefs. The Audi focus on engineering is evident in the exceptional new models that
have powered our sales to record heights and the innovative technologies that are setting new
standards for the auto industry.
We understand that our goal of becoming the leading premium automotive brand requires us to
maintain full transparency with all of our constituents – particularly during times of adversity. In
the spirit of that commitment I am offering my personal apology for the issues you recently
experienced with the failure of your vehicle’s water pump. I wish to assure you that the
replacement components have been upgraded and will exceed all operational demands.
As a follow up to the commitments made to you by our customer relations team, please review
the attached document that outlines details of the extended Powertrain warranty.
As cars have become increasingly complex, no automaker has been immune to improperly
functioning components. That doesn’t mean that we at Audi make excuses when this happens
with our vehicles. We are aggressively moving to minimize those moments when component
reliability could be questioned. We stand behind our products and our customers. Your trust is
our greatest asset and we will continue to work hard to earn it every day.
Thank you for your support.
Sincerely,
Johan de Nysschen
President
Audi of America, Inc.
Audi of America, Inc.
3800 Hamilin Rd.
Auburn Hills, MI 48326
www.audiusa.com




Subject: Warranty Extension – Powertrain for Certain 2009-2011 Model Year Audi
Vehicles Equipped with 3.0L TFSI, 3.0L TDI and 3.2L FSI engines
Dear Audi Owner of VIN 
Our records indicate that you have had a coolant pump replacement in your vehicle. As
our ongoing commitment to customer satisfaction, we apologize for any inconvenience
you may have experienced. Audi can assure you that the pump now installed in your
vehicle is durable enough to outlast the natural life of your vehicle. To address concerns
you may have with your specific vehicle, Audi of America is pleased to inform you of our
decision to extend the warranty that covers the powertrain, specifically the engine,
transmission, differential and axles, in your vehicle to 5 years or 100,000 miles,
whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to
either the original purchaser or the original lessee; or if the vehicle was first placed in
service as a “demonstrator” or “company” car, on the date such vehicle was first placed in
service.
Powertrain Warranty Extension
As part of our ongoing commitment to customer satisfaction, and to help address any
future concerns you may have with your vehicle, we are pleased to inform you of our
decision to extend the warranty that covers the powertrain in your vehicle to 5 years or
100,000 miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to
either the original purchaser or the original lessee; or if the vehicles was first placed in
service as a “demonstrator” or “company” car, on the date such vehicle was first placed in
service. This warranty extension is valid only for the current owner of the vehicle and is
non-transferable. Please keep this letter with your Warranty booklet for future reference.
What does this warranty extension cover? Should you have an issue with the
powertrain in your vehicle, your authorized Audi dealer will diagnose and repair it at no
cost to you, as long as your vehicle is within the time and mileage limit of this warranty
extension. This powertrain extension is specific to the engine, transmission, differential
and axles.
What is not covered under this warranty extension? This warranty extension will not
cover any damage or malfunctions cased by outside influence, such as damage due to
an accident, vehicle misuse or neglect, or storm damage. These conditions may require
repairs that are needed for proper diagnosis of the underlying condition. Any repairs that
are (1) necessary for proper diagnosis of these other conditions or (2) required to bring
the vehicle up to factory specifications are not covered by this warranty extension. This
warranty extension is not transferable to subsequent owners.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this warranty
extension, please forward this information immediately via first-class mail to the lessee
within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we
can update our records.
Reimbursement of Expenses
If you have previously paid for diagnosis and replacement of the coolant pump the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Safety, customer satisfaction, quality and long-term vehicle reliability are top priorities at
Audi, and we are pleased to offer this extended warranty. Thank you for your continued
loyalty!
Sincerely,
Audi Product Quality & Technical Service