ITB-10-065

SB-10040024-2208
Reference:
Dat e:
ITB10-065a
March 5, 2013
VOLUNTARY SERVICE CAMPAIGN
2007 – 2008 FX WITH ICC
SPEEDOMETER AND ODOMETER PROGRAMMING ERROR
This bulletin has been amended in the SERVICE PROCEDURE. C-III information is replaced with C-III plus.
Please discard all previous versions of this bulletin.
CAMPAIGN ID #: P0332
APPLIED VEHICLES: 2007 – 2008 FX (S50) wit h Intelligent Cruise Control (ICC)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of
specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to replace the
Intelligent Cruise Control (ICC) unit and recalibrate the speedometer and odometer at no charge for parts or
labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P0332 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
The mileage on this claim should reflect the correct and updated mileage after the odometer
recalibration is complete. Refer to Claims Information on page 26 for additional details.
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REQUIRED SPECIAL TOOL – Meter Reprogramming Kit (J-50419)
PC Converter Box with Cables
(J-50419-1)
AMP Converter Box
(J-50419-2)
Meter Power Harness
(J-50419-3)
and
AMP Power Harness
(J-50419-4)
USB cable
(J50419-5)
NOTE:
•
The above reprogramming kit and the reprogramming software (delivered via ASIST synchronization)
can only be applied to vehicles affected by this campaign (campaign ID# P0332).
•
The software will not allow reprogramming of vehicles that are not affected by this campaign. Also, the
software will not allow reprogramming of vehicles that have already been reprogrammed.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle identification is
validated against data located on NNA’s servers before reprogramming is allowed.
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REPAIR OVERVIEW
Use Service COMM (campaign ID # P0332) to confirm
the vehicle you’re working on is affected by this campaign.
Replace the Intelligent Cruise Control (ICC) unit – page 4.
•
Make sure your ASIST has been freshly synchronized and all C-III plus upgrades have been
installed. The Unified Meter and A/C Amp reprogramming software is delivered via ASIST
synchronization.
•
This reprogramming process requires an Internet connection to successfully complete. Make
sure the CONSULT PC has an Internet connection while connected to the vehicle.
•
The CONSULT PC must have the ability to print the calibration report while cable-connected to
the vehicle.
Remove the combination meter assembly – page 8.
Remove the unified meter and A/C amp – page 13.
Attach the Meter Reprogramming Kit – page 15.
Perform reprogram of unified meter and A/C amp – page 20.
Reinstall the combination meter assembly and unified meter and A/C amp.
END
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SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when
working on or near a Supplemental Restraint System (SRS), such as an airbag.
Replace the ICC Unit
1. Turn the Ignition OFF.
2. Remove the front passenger kick plate.
•
Snap loose to remove.
•
Use a plastic trim tool as needed.
Kick plate
Figure A
Glove box
3. Under the glove box, snap loose and remove the
instrument lower cover.
•
Use a plastic trim tool as needed.
Instrument
lower cover
Figure B
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Plastic nut
4. Remove the dash side finisher.
•
Remove the plastic nut.
•
Snap the finisher loose and remove.
Dash side
finisher
Figure C
Air bag connector
5. Dismount the air bag connector shown in
Figure D.
a. Snap open the door in the roof of the
glove box.
Door
b. Use a suitable tool to squeeze the clips
and dismount the connector.
Clips
Figure D
Glove box
6. Remove the 2 screws from the lower part of
the glove box.
Screw
Screw
Figure E
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Screw
Screw
Screw
Screw
7. Remove the 4 screws from the top of the
glove box.
Figure F
Glove box light
connector
8. Pull / snap loose the glove box assembly,
and then disconnect the glove box light
connector.
Figure G
Nut
9. Remove the 2 mounting nuts for the Engine
Control Module (ECM).
ECM
NOTE: It is not necessary to disconnect the
ECM electrical connector.
Nut
ICC unit
Figure H
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10. The ECM can remain in this position while
you replace the ICC unit.
Figure I
Bolt
11. Remove the ICC unit mounting nut and bolt.
NOTE: The ICC unit is behind the harness
junctions.
ICC unit
Harness junctions
Figure J
12. Carefully maneuver the ICC unit from behind
the harness junctions.
ICC unit
13. Replace the ICC unit with a new one listed in
the Parts Information of this bulletin.
•
Make the old ICC unit unusable by
breaking the electrical connector.
14. Install the new unit and all other parts
removed in reverse order.
Figure K
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Combination Meter Assembly Removal
CAUTION: Make sure to use suitable covers to protect the instrument panel and other interior surfaces.
1. Remove the steering column front lower cover.
a. Remove screw shown in Figure 1.
b. Carefully pull down to snap loose and remove
the cover.
Steering column
front lower cover
Screw
Figure 1
Steering column
lower cover
2. Remove the steering column lower cover.
a. Remove 2 screws shown in Figure 2.
b. Carefully pull down to snap loose and
remove the cover.
Screw
Screw
Figure 2
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Steering column
upper cover
3. Remove the steering column upper cover.
Figure 3
4. Remove the steering lock escutcheon.
•
Use a plastic trim tool if needed.
•
Pull the escutcheon to remove it.
Escutcheon
Figure 4
Electrical connector
5. Remove / unclip the wiper and washer switch,
and then disconnect the electrical connector.
Wiper and
washer switch
Figure 5
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Lighting and turn
signal switch
6. Remove / unclip the lighting and turn signal
switch.
Figure 6
Screw
7. Remove the switch and meter housing as follows:
Screw
a. Remove the 2 screws shown in Figure 7.
Figure 7
Switch and
meter housing
b. Carefully unsnap the housing, and then
move it to the left side of the steering
column.
CAUTION:
• Do not scratch the clear plastic meter lens.
•
Use a cover if needed.
Odometer reset switch
Figure 8
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8. Separate the odometer reset switch from the
switch and meter housing as follows:
Screw
a. Remove the 2 screws shown in Figure 9.
Screw
Switch and
meter housing
Figure 9
Odometer reset
switch
b. Carefully separate the switch from the
housing.
Switch and
meter housing
Figure 10
Instrument driver
lower panel
9. Remove the instrument driver lower panel as
follows:
a. Remove the bolt under the hood release
handle.
Bolt is down here
Figure 11
11/28
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b. Carefully pull the panel to unsnap the
clips.
NOTE: The instrument drive side lower
panel can stay in the position shown in
Figure 12 while the rest of the procedure
s completed.
Instrument driver
side lower panel
Figure 12
10. Remove the combination meter assembly as
follows:
a. On the lower right side of the meter
assembly, remove the 2 bolts shown in
Figure 13.
Bolt
Bolt
Figure 13
b. On the lower left side of the meter
assembly, remove the 2 bolts shown in
Figure 14.
Bolt 1
NOTE:
• You will need to access bolt 1 from
under the instrument panel.
•
There is a hole (covered by tape) in
the soft portion of the panel that allows
access to bolt 1.
Bolt 2
Access to bolt 1
Figure 14
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c. Carefully pull the combination meter out far
enough to access the harness connector.
Combination
meter
CAUTION:
• Do not scratch the clear plastic meter
lens.
•
Use a cover if needed.
Figure 15
Harness connector
d. Disconnect the harness connector shown in
Figure 16.
NOTE: The odometer reset switch can
remain connected.
Odometer
reset switch
connector
e. Carefully remove the combination meter
assembly and place it in a safe area.
Combination meter
Figure 16
Unified Meter and A/C Amp Removal
Cluster lid C
11. Snap loose and remove cluster lid C as follows:
a. Use a plastic trim tool as needed.
Trim tool
Figure 17
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Cluster lid C
b. Disconnect 2 electrical connectors from
the right side of cluster lid C.
Electrical
connectors
Figure 18
Screw
12. Remove the display unit and audio unit as
follows:
Screw
Display unit
and
Audio unit
a. Remove the 4 screws shown in Figure 19.
Screw
Screw
Unified Meter and A/C Amp
Figure 19
b. Pull out the display and audio unit and
disconnect all of their electrical connectors
on the back side of the unit.
Display unit
and
Audio unit
c. Remove the display and audio unit, and
then set it in a clean working area.
Figure 20
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13. Separate the unified meter and A/C amp from the
display and audio unit brackets.
Display and
audio unit
Unified
meter and
A/C amp
a. Remove 2 black screws.
•
One on each side of the unified meter and
A/C amp.
b. Loosen 4 gold colored screws on one side.
•
Loosen about 2 to 3 turns.
Black screw; one
on each side
Gold colored
screws
Figure 21
14. IMPORTANT: Make sure the ignition is OFF.
15. Attach the Meter Reprogramming Kit (J-50419) as shown in Figure 22.
•
Detail (close up) of each attachment is found on the following pages with corresponding letter.
•
Make sure all connections are securely connected.
NOTE: Do not connect C-III plus to the vehicle or the PC Converter box at this time.
A
B
C
G
H
I
D
E
F
USB to C-III plus
Figure 22
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Vehicle
combination
meter
connector
A
Amp Power Harness (J-50419-4)
(Goes to combination meter)
Figure 23
White vehicle connector for unified
meter and A/C amp
B
AMP Converter
Box (J-50419-2)
Meter Power Harness (J-50419-3)
(Goes to unified meter and A/C amp)
Figure 24
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Gray vehicle connectors for
unified meter and A/C amp
C
NOTE: The connectors on the front and rear of
the Amp Converter Box (J-50419-2) are
interchangeable (reversible). They can be
plugged in on either side.
AMP Converter
Box (J-50419-2)
Figure 25
Meter Power Harness (J-50419-3)
(Goes to unified meter and A/C amp)
C
AMP Converter Box
(J50419-2)
Figure 26
D and E
Amp Power Harness (J-50419-4)
(Goes to combination meter connector)
Odometer
reset switch
connector
Figure 27
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Amp
Amp
F
•
Make sure the Amp Probe is connected
to Amp side and the Meter Probe is
connected to the Meter side of the PC
Power Converter Box (J-50419-1).
Meter
Meter
Figure 28
G
•
Push and hold the Meter Probe into the
back of the combination meter, and then
tighten the lock screw.
Figure 29
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Unified meter
and A/C amp
H
Amp Probe goes
in this slot
Figure 30
H
•
Push and hold the Amp Probe in the amp
probe slot, and then tighten the lock screw.
Figure 31
Unified meter
and A/C amp
I
Power Meter Harness (J-50419-3)
(Goes to AMP Converter Box (J-50419-2)
and white vehicle connector for Unified
Meter and A/C amp
Figure 32
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Reprogramming the Unified Meter and A/C Amp
IMPORTANT:
•
Before starting, make sure your ASIST has been freshly synchronized and all C-III plus upgrades
have been installed. The Unified Meter and A/C Amp reprogramming software is delivered via ASIST
synchronization.
•
This reprogramming process requires an Internet connection. Make sure the CONSULT PC has an
Internet connection before starting.
•
The CONSULT PC must have the ability to print the calibration report while cable-connected to the
vehicle.
•
The software will not allow reprogramming of vehicles that are not affected by this campaign.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle identification is
validated against data located on NNA’s servers before reprogramming is allowed.
NOTE: Make sure the CONSULT PC is turned OFF.
1. Use the USB cable to connect the plus Vehicle Interface (plus VI) to the CONSULT PC, and then connect
the plus VI to the vehicle.
2. Connect the AC Adapter to the CONSULT PC.
3. Make sure the CONSULT PC is connected to the PC Converter Box (J-50419-1) with the USB cable.
4. Turn the Ignition ON.
Odometer screen blank
NOTE:
With the ignition ON, the odometer screen should
be blank.
If the odometer screen is not blank:
a. Turn the ignition OFF.
b. Make sure the CONSULT PC is OFF.
Figure 1a
c. Disconnect and reconnect all of the reprogramming cables (see Figure 22 on page 15). Make sure
all connectors are securely connected.
d. Make sure the USB cables and A/C power supply are securely connected to the CONSULT PC.
e. Make sure the plus VI is securely connected to the vehicle.
f.
Go back and restart with Step 1 above.
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5. Turn ON the CONSULT PC (do not launch / start C-III plus at this time).
•
The first time the reprogramming kit (PC converter box) is attached to either of the C-III plus USB ports,
the following screens (Figures 1b – 1d) will display.
•
If this is not the first time, these screens will not display – go to step 6.
NOTE: This sequence of 3 screens will
display twice. Perform a through d twice.
a. Select Install the software automatically
(Recommended).
Steps
5a & 5b
b. Select Next.
Figure 1b
c. Select Continue Anyway.
Step 5c
Figure 1c
d. Select Finish.
Step 5d
Figure 1d
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6. Open / start ASIST.
7. Select Specialty Tools, and then select FX-Odometer Calibration Tool.
Step 7
Figure 1e
8. After selecting FX-Odometer Calibration Tool, C-III plus will launch automatically.
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9. After C-III plus has launched, wait for the plus VI to be recognized.
•
Serial number will display when the plus VI is recognized.
10. Select Diagnosis (All Systems).
Step 9
Step 10
Figure 1f
11. Make sure VIN or Chassis # matches the vehicle’s VIN.
12. Select Confirm.
Step 11
Step 12
Figure 1g
13. Wait for a few seconds while the progress bar completes.
14. The FX Odometer Calibration Tool will launch automatically (see next page, Figure 1i).
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15. Look at the “busy” lights on the converter box (see
Figure 1h).
If both busy lights are not flashing, go to Step 17.
If either busy light is flashing:
Busy light
a. Select “Repair Firmware” (see Figure 1i
below).
Busy light
b. Follow the on screen instructions for
Firmware Repair.
c. Close the Odometer Calibration Tool –
click on the X in the upper right corner of
the window (see Figure 1i).
Figure 1h
d. Go back to Step 7 on page 22.
16. Going back to your CONSULT PC, the VIN will automatically display (see Figure 1i).
17. Enter the Technician Name (see Figure 1i).
18. Select Start.
xxxxxxxxxxxxxxxxx
Step 16
Step 17
Step 18
Start
Figure 1i
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19. Select I Agree.
Step 19
Figure 1j
•
After selecting I Agree, the reprogramming / calibration process will begin automatically and take
only a few seconds to complete.
If an error message is displayed and one or both of the busy lights on the converter box are
flashing:
a. Close the error message.
•
The display window will return to the Odometer Calibration Tool (see previous page, Figure 1i).
b. Select “Repair Firmware” (see previous page, Figure 1i).
c. Follow the on screen instructions for Firmware Repair.
d. Close the Odometer Calibration Tool - click on the X in the upper right corner of the window (see
previous page, Figure 1i).
e. Go back to Step 7 on page 22.
If the calibration fails to complete and the busy lights on the converter box are not flashing:
a. Make sure the Internet connection is working.
b. Turn the ignition OFF.
c. Turn the CONSULT PC OFF.
d. Disconnect and reconnect all of the reprogramming cables (see page 15, Figure 22). Make sure all
connectors are securely connected.
e. Make sure USB cable and A/C power supply are securely connected to the CONSULT PC.
f.
Go back to page 20 and restart with Step 1.
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20. When the calibration process has completed successfully, the
message in Figure 1k will display.
Step 22
21. Turn the ignition OFF and select Continue.
Figure 1k
22. With the ignition OFF, wait for 2 minutes.
•
The screen in Figure 1Ll will display with a 2 minute
countdown.
Figure 1L
23. After waiting 2 minutes, the Calibration Completion Report will display (Figure 1m).
24. Print the Calibration Completion Report and attach it to the repair order for warranty documentation.
Figure 1m
NOTE: The Calculated Mileage on the above Calibration report must be used to update the mileage
in Infiniti Net.
26/28
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IMPORTANT: It is important that you close the C-III plus software and turn OFF the CONSULT PC before
disconnecting any cables.
25. Close C-III plus software.
26. Turn OFF the CONSULT PC.
27. Disconnect the USB cable from the CONSULT PC.
28. Disconnect the CONSULT PC and the reprogramming equipment.
39. Reassemble all parts removed in reverse order.
PARTS INFORMATION
DESCRIPTION
ICC Unit
MODEL
FX35 - 2 wheel drive
FX35 – All wheel drive
FX45
PART NUMBER
18995 – CL70A
18995 – CL80A
18995 – CL90A
QTY
1
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P0332*
DESCRIPTION
Reprogram Unified Meter and A/C Amp
OP CODE
P03320
FRT
1.5 hrs
* Be sure that you input the updated mileage in Infiniti Net on the claim prior to the claim being
placed into “Invoice” status. Failure to do so may cause subsequent claims to suspend.
NOTE: Refer to Warranty Bulletin IWBI/10-023 for instructions on how to update the mileage in Infiniti Net.
The mileage on this claim should reflect the correct and updated mileage after
reprogramming is complete. This is being done to ensure the NEW CORRECT
mileage is on the campaign claim to reduce further suspensions.
If additional repairs are to be submitted as Factory Warranty (FW) or Service
Contract (SC), they must be claimed on a separate repair order with calibrated
mileage. Although, additional campaign claims may be submitted on the same
repair order.
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OWNER’S LETTER (example of typical owner’s letter)
Dear Infiniti FX Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. We
believe our success depends on providing you with an exceptional ownership experience. With that in mind,
we want to bring to your attention important information about the speedometer and odometer in your 2007
Infiniti FX.
REASON FOR CAMPAIGN
Infiniti has identified a programming error in an electronic module that is part of the speedometer and odometer
in your Infiniti FX. The programming error will cause the speedometer display to indicate a speed that is 3.58%
higher than it would if the module had been properly programmed. The programming error also causes the
odometer to accrue miles 3.58% faster than it would if the module had been properly programmed.
WHAT INFINITI IS DOING
To assure your continued satisfaction and confidence in your FX, Infiniti will reprogram the electronic module on
all affected vehicles and reset the odometer to adjust the mileage to the mileage it would have displayed had it
not been for the programming error.
In addition to correcting the programming error, Infiniti will stand behind its customers to ensure they are not
disadvantaged by this error. Infiniti will provide reimbursement of documented costs incurred for any repairs
that should have been covered under warranty or for excess mileage charges on lease vehicle returns. If you
have already sold your vehicle, Infiniti will reimburse you for any documented loss of resale value due to the
higher odometer reading.
WHAT YOU SHOULD DO
Contact your Infiniti retailer at your earliest convenience in order to arrange an appointment. This service, free
for parts and labor, should take about two hours to complete, but your Infiniti retailer may require your vehicle
for a longer period of time based upon the workshop schedule. To ensure the least inconvenience for you, it
is important that you have an appointment before bringing your vehicle to the Infiniti retailer for
service. Please bring this notice with you when you keep your service appointment. Instructions have been
sent to your Infiniti retailer.
In the meantime, because the speedometer displays a speed that is higher (3.58%) than it should, you should
continue to rely upon the displayed speed as correct and do not attempt to compensate in any manner for the
programming error referenced above.
In addition, please contact Infiniti Consumer Affairs at 1-800-662-6200 for instructions on possible
reimbursement for related charges if you fall into one of the below categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited Warranty, but
your vehicle’s mileage exceeded the mileage limit under the warranty by less than 3.58%.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
3. You sold your Infiniti FX and believe the resale value may have been impacted by the higher odometer
reading.
If you have additional questions you may contact the National Consumer Affairs Department, Infiniti Division,
Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-6626200.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
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SB-10040024-9838
Reference:
Date:
ITB10-065
October 21, 2010
VOLUNTARY SERVICE CAMPAIGN
2007 – 2008 FX WITH ICC
SPEEDOMETER AND ODOMETER PROGRAMMING ERROR
CAMPAIGN ID #:
APPLIED VEHICLES:
P0332
2007 – 2008 FX (S50) with Intelligent Cruise Control (ICC)
Check Service Comm to confirm campaign eligibility
INTRODUCTION
On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of
specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to replace the
Intelligent Cruise Control (ICC) unit and recalibrate the speedometer and odometer at no charge for parts or
labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P0332 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
The mileage on this claim should reflect the correct and updated mileage after the odometer
recalibration is complete. Refer to Claims Information on page 26 for additional details.
1/28
REQUIRED SPECIAL TOOL – Meter Reprogramming Kit (J-50419)
PC Converter Box with Cables
(J-50419-1)
AMP Converter Box
(J-50419-2)
Meter Power Harness
(J-50419-3)
and
AMP Power Harness
(J-50419-4)
USB cable
(J50419-5)
NOTE:
•
The above reprogramming kit and the reprogramming software (delivered via ASIST synchronization)
can only be applied to vehicles affected by this campaign (campaign ID# P0332).
•
The software will not allow reprogramming of vehicles that are not affected by this campaign. Also, the
software will not allow reprogramming of vehicles that have already been reprogrammed.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle identification is
validated against data located on NNA’s servers before reprogramming is allowed.
2/28
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REPAIR OVERVIEW
Use Service Comm (campaign ID # P0332) to confirm
the vehicle you’re working on is affected by this campaign
Replace the Intelligent Cruise Control (ICC) unit – page 4.
•
Make sure your ASIST has been freshly synchronized and all C-III upgrades have been
installed. The Unified Meter and A/C Amp reprogramming software is delivered via ASIST
synchronization.
•
This reprogramming process requires an Internet connection to successfully complete. Make
sure the C-III computer has an Internet connection while connected to the vehicle.
•
The C-III computer must have the ability to print the calibration report while cable-connected to
the vehicle.
Remove the combination meter assembly – page 8.
Remove the unified meter and A/C amp – page 13.
Attach the Meter Reprogramming Kit – page 15.
Perform reprogram of unified meter and A/C amp – page 20.
Reinstall the combination meter assembly and unified meter and A/C amp.
END
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SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when
working on or near a Supplemental Restraint System (SRS), such as an airbag.
Replace the ICC Unit
1. Turn the Ignition OFF.
2. Remove the front passenger kick plate.
•
Snap loose to remove.
•
Use a plastic trim tool as needed.
Kick plate
Figure A
Glove box
3. Under the glove box, snap loose and remove the
instrument lower cover.
•
Use a plastic trim tool as needed.
Instrument
lower cover
Figure B
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Plastic nut
4. Remove the dash side finisher.
•
Remove plastic nut.
•
Snap finisher loose and remove.
Dash side
finisher
Figure C
Air bag connector
5. Dismount the air bag connector shown in
Figure D.
a. Snap open the door in the roof of the
glove box.
Door
b. Use a suitable tool to squeeze the clips
and dismount the connector.
Clips
Figure D
Glove box
6. Remove the 2 screws from the lower part of
the glove box.
Screw
Screw
Figure E
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Screw
Screw
Screw
Screw
7. Remove the 4 screws from the top of the
glove box.
Figure F
Glove box light
connector
8. Pull / snap loose the glove box assembly
and disconnect the glove box light
connector.
Figure G
Nut
9. Remove the 2 mounting nuts for the Engine
Control Module (ECM).
ECM
NOTE: It is not necessary to disconnect the
ECM electrical connector.
Nut
ICC unit
Figure H
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10. The ECM can remain in this position while
you replace the ICC unit.
Figure I
Bolt
11. Remove the ICC unit mounting nut and bolt.
NOTE: The ICC unit is behind the harness
junctions.
ICC unit
Harness junctions
Figure J
12. Carefully maneuver the ICC unit from behind
the harness junctions.
ICC unit
13. Replace the ICC unit with a new one listed in
the Parts Information of this bulletin.
•
Make the old ICC unit unusable by
breaking the electrical connector.
14. Install the new unit and all other parts
removed in reverse order.
Figure K
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Combination Meter Assembly Removal
CAUTION: Make sure to use suitable covers to protect the instrument panel and other interior surfaces.
1. Remove the steering column front lower cover.
a. Remove screw shown in Figure 1.
b. Carefully pull down to snap loose and remove
the cover.
Steering column
front lower cover
Screw
Figure 1
Steering column
lower cover
2. Remove the steering column lower cover.
a. Remove 2 screws shown in Figure 2.
b. Carefully pull down to snap loose and remove
the cover.
Screw
Screw
Figure 2
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Steering column
upper cover
3. Remove the steering column upper cover.
Figure 3
4. Remove the steering lock escutcheon.
•
Use a plastic trim tool if needed.
•
Pull the escutcheon to remove it.
Escutcheon
Figure 4
Electrical connector
5. Remove / unclip the wiper and washer switch
and disconnect the electrical connector.
Wiper and
washer switch
Figure 5
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Lighting and turn
signal switch.
6. Remove / unclip the lighting and turn signal
switch.
Figure 6
Screw
7. Remove the switch and meter housing as follows:
Screw
a. Remove the 2 screws shown in Figure 7.
Figure 7
Switch and
meter housing
b. Carefully unsnap the housing and move it
to the left side of the steering column.
CAUTION:
• Do not scratch the clear plastic meter lens.
•
Use a cover if needed.
Odometer reset switch
Figure 8
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8. Separate the odometer reset switch from the
switch and meter housing as follows:
Screw
d. Remove the 2 screws shown in Figure 9.
Screw
Switch and
meter housing
Figure 9
Odometer reset
switch
b. Carefully separate the switch from the
housing.
Switch and
meter housing
Figure 10
Instrument driver
lower panel
9. Remove the instrument driver lower panel as
follows:
a. Remove the bolt under the hood release
handle.
Bolt is down here
Figure 11
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b. Carefully pull the panel to unsnap the
clips.
NOTE: The instrument drive side lower
panel can stay in the position shown in
Figure 12 while the rest of the procedure is
completed.
Instrument driver
side lower panel
Figure 12
10. Remove the combination meter assembly as
follows:
a. On the lower right side of the meter
assembly, remove the 2 bolts shown in
Figure 13.
Bolt
Bolt
Figure 13
b. On the lower left side of the meter
assembly, remove the 2 bolts shown in
Figure 14.
Bolt 1
NOTE:
• You will need to access bolt 1 from
under the instrument panel.
•
There is a hole (covered by tape) in
the soft portion of the panel that allows
access to bolt 1.
Bolt 2
Access to bolt 1
Figure 14
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c. Carefully pull the combination meter out far
enough to access the harness connector.
Combination
meter
CAUTION:
• Do not scratch the clear plastic meter
lens.
•
Use a cover if needed.
Figure 15
Harness connector
d. Disconnect the harness connector shown in
Figure 16.
NOTE: The odometer reset switch can
remain connected.
Odometer
reset switch
connector
e. Carefully remove the combination meter
assembly and place it in a safe area.
Combination meter
Figure 16
Unified Meter and A/C Amp. Removal
Cluster lid C
11. Snap loose and remove cluster lid C as follows:
a. Use a plastic trim tool as needed.
Figure 17
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Cluster lid C
b. Disconnect 2 electrical connectors from
the right side of cluster lid C.
Electrical
connectors
Figure 18
Screw
12. Remove the display unit and audio unit as
follows:
Screw
Display unit
and
Audio unit
a. Remove the 4 screws shown in Figure 19.
Screw
Screw
Unified Meter and A/C Amp
Figure 19
b. Pull out the display and audio unit and
disconnect all of their electrical connectors
on the back side of the unit.
Display unit
and
Audio unit
c. Remove the display and audio unit and set
it in a clean working area.
Figure 20
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13. Separate the unified meter and A/C amp from the
display and audio unit brackets.
Display and
audio unit
Unified
meter and
A/C amp
a. Remove 2 black screws.
•
One on each side of the unified meter and
A/C amp.
b. Loosen 4 gold colored screws on one side.
•
Loosen about 2 to 3 turns.
Black screw; one
on each side
Gold colored
screws
Figure 21
14. IMPORTANT: Make sure the ignition is OFF.
15. Attach the Meter Reprogramming Kit (J-50419) as shown in Figure 22.
•
Detail (close up) of each attachment is found on the following pages with corresponding letter.
•
Make sure all connections are securely connected.
NOTE: Do not connect C-III to the vehicle or the PC Converter box at this time.
A
B
C
G
H
I
D
E
F
USB to C-III
Figure 22
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Vehicle
combination
meter
connector
A
Amp Power Harness (J-50419-4)
(Goes to combination meter)
Figure 23
White vehicle connector for unified
meter and A/C amp.
B
AMP Converter
Box (J-50419-2)
Meter Power Harness (J-50419-3)
(Goes to unified meter and A/C amp.)
Figure 24
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Gray vehicle connectors for
unified meter and A/C amp.
C
NOTE: The connectors on the front and rear of
the Amp Converter Box (J-50419-2) are
interchangeable (reversible). They can be
plugged in on either side.
AMP Converter
Box (J-50419-2)
Figure 25
Meter Power Harness (J-50419-3)
(Goes to unified meter and A/C amp.)
C
AMP Converter Box
(J50419-2)
Figure 26
D and E
Amp Power Harness (J-50419-4)
(Goes to combination meter connector)
Odometer
reset switch
connector
Figure 27
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Amp
Amp
F
•
Make sure the Amp Probe is connected to
Amp side and the Meter Probe is
connected to the Meter side of the PC
Power Converter Box (J-50419-1).
Meter
Meter
Figure 28
G
•
Push and hold the Meter Probe into the
back of the combination meter and tighten
the lock screw.
Figure 29
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Unified meter
and A/C amp
H
Amp Probe goes
in this slot
Figure 30
H
•
Push and hold the Amp Probe in the amp
probe slot and tighten the lock screw.
Figure 31
Unified meter
and A/C amp
I
Power Meter Harness (J-50419-3)
(Goes to AMP Converter Box (J-50419-2)
and white vehicle connector for Unified
Meter and A/C amp.
Figure 32
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Reprogramming the Unified Meter and A/C Amp
IMPORTANT:
•
Before starting, make sure your ASIST has been freshly synchronized and all C-III upgrades have been
installed. The Unified Meter and A/C Amp reprogramming software is delivered via ASIST
synchronization.
•
This reprogramming process requires an Internet connection. Make sure the C-III computer has an
Internet connection before starting.
•
The C-III computer must have the ability to print the calibration report while cable-connected to the
vehicle.
•
The software will not allow reprogramming of vehicles that are not affected by this campaign.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle identification is
validated against data located on NNA’s servers before reprogramming is allowed.
NOTE: Make sure the C-III computer is turned OFF.
1. Use the USB cable to connect the Vehicle Interface (VI) to the C-III computer and then connect the VI to
the vehicle.
2. Connect the AC Adapter to the C-III computer.
3. Make sure the C-III computer is connected to the PC Converter Box (J-50419-1) with the USB cable.
4. Turn the Ignition ON.
Odometer screen blank
NOTE:
With the ignition ON the odometer screen should
be blank.
If the odometer screen is not blank:
a. Turn the ignition OFF.
b. Make sure the C-III computer is OFF.
Figure 1a
c. Disconnect and reconnect all of the reprogramming cables (see Figure 22 on page 11). Make sure
all connectors are securely connected.
d. Make sure the USB cables and A/C power supply are securely connected to the C-III computer.
e. Make sure the VI is securely connected to the vehicle.
f.
Go back and restart with Step 1 above.
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5. Turn ON the C-III computer (do not launch / start C-III at this time).
•
The first time the reprogramming kit (PC converter box) is attached to either of the C-III USB ports, the
following screens (Figures 1b – 1d) will display.
•
If this is not the first time, these screens will not display – go to step 6.
NOTE: This sequence of 3 screens will
display twice. Perform a through d twice.
a. Select Install the software automatically
(Recommended).
b. Select Next
Figure 1b
c. Select Continue Anyway
Figure 1c
d. Select Finish
Figure 1d
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6. Open / start ASIST.
7. Select Information Tool Box and then Specialty
Tools.
Step 7
Figure 1e
8. Select FX-Odometer Calibration Tool.
Step 8
Figure 1f
9. After selecting FX-Odometer Calibration Tool, C-III will launch automatically.
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10. Wait for the “Detecting VI/MI in progress” message to clear.
11. Select the “Detected VI” from the list.
12. Select Connect.
Step
11
Step
12
Figure 1g
13. Wait for the “Checking the firmware version” message to clear.
14. Wait for a few secconds while the reprogramming software obtains the VIN.
15. The FX Odometer Calibration Tool will launch automatically (see Figure 1i – next page).
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16. Look at the “busy” lights on the converter box (see
Figure 1h).
If both busy lights are not flashing, go to Step 17.
If either busy light is flashing:
Busy light
a. Select “Repair Firmware” (see Figure 1i
below).
Busy light
b. Follow the on screen instructions for
Firmware Repair.
c. Close the Odometer Calibration Tool –
click on the X in the upper right corner of
the window (see Figure 1i).
Figure 1h
d. Go back to Step 7 on page 22.
17. The VIN will automatically display (see Figure 1i).
18. Enter the Technician Name (see Figure 1i).
19. Select Start
Step 17
xxxxxxxxxxxxxxxxx
Step 18
Step 19
Figure 1i
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20. Select I Agree
Step 20
Figure 1j
•
After selecting “I Agree” the reprogramming / calibration process will begin automatically and take only
a few seconds to complete.
If an error message is displayed and one or both of the busy lights on the converter box are flashing:
a. Close the error message.
•
The display window will return the Odometer Calibration Tool (see Figure 1i on previous page).
b. Select “Repair Firmware” (see Figure 1i).
c. Follow the on screen instructions for Firmware Repair.
d. Close the Odometer Calibration Tool - click on the X in the upper right corner of the window (see
Figure 1i).
e. Go back to Step 7 on page 22.
If the calibration fails to complete and the busy lights on the converter box are not flashing:
a. Make sure the Internet connection is working.
b. Turn the ignition OFF.
c. Turn the C-III computer OFF.
d. Disconnect and reconnect all of the reprogramming cables (see Figure 22 on page 15). Make sure
all connectors are securely connected.
e. Make sure USB cable and A/C power supply are securely connected to the C-III computer.
f.
Go back to page 20 and restart with Step 1.
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21. When the calibration process has completed successfully, the
message in Figure 1k will display.
Step 22
22. Turn the ignition OFF and select Continue.
Figure 1k
23. With the ignition OFF, wait for 2 minutes.
•
The screen in Figure 1l will display with a 2 minute countdown.
Figure 1l
24. After waiting 2 minutes, the “Calibration Completion Report” will display (Figure 1m).
25. Print the “Calibration Completion Report” and attach it to the repair order for warranty documentation.
Figure 1m
NOTE: The Calculated Mileage on the above Calibration report must be used to update the mileage
in Infiniti Net.
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IMPORTANT: It is important that you close the C-III software and turn OFF the C-III computer before
disconnecting any cables.
26. Close C-III software.
27. Turn OFF the C-III computer.
28. Disconnect the USB cable from the C-III computer.
29. Disconnect C-III and the reprogramming equipment.
30. Reassemble all parts removed in reverse order.
PARTS INFORMATION
DESCRIPTION
ICC Unit
MODEL
FX35 - 2 wheel drive
FX35 – All wheel drive
FX45
PART NUMBER
18995 – CL70A
18995 – CL80A
18995 – CL90A
QTY
1
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P0332*
DESCRIPTION
Reprogram Unified Meter and A/C Amp.
OP CODE
P03320
FRT
1.5 hrs
* Be sure that you input the updated mileage in Infiniti Net on the claim prior to the claim being
placed into “Invoice” status. Failure to do so may cause subsequent claims to suspend.
NOTE: Refer to Warranty Bulletin IWBI/10-023 for instructions on how to update the mileage in Infiniti Net.
The mileage on this claim should reflect the correct and updated mileage after
reprogramming is complete. This is being done to ensure the NEW CORRECT
mileage is on the campaign claim to reduce further suspensions.
If additional repairs are to be submitted as Factory Warranty (FW) or Service
Contract (SC) they must be claimed on a separate repair order, with calibrated
mileage. Although, additional campaign claims may be submitted on the same
repair order.
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OWNER’S LETTER (example of typical owner’s letter)
Dear Infiniti FX Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. We
believe our success depends on providing you with an exceptional ownership experience. With that in mind,
we want to bring to your attention important information about the speedometer and odometer in your 2007
Infiniti FX.
REASON FOR CAMPAIGN
Infiniti has identified a programming error in an electronic module that is part of the speedometer and odometer
in your Infiniti FX. The programming error will cause the speedometer display to indicate a speed that is 3.58%
higher than it would if the module had been properly programmed. The programming error also causes the
odometer to accrue miles 3.58% faster than it would if the module had been properly programmed.
WHAT INFINITI IS DOING
To assure your continued satisfaction and confidence in your FX, Infiniti will reprogram the electronic module on
all affected vehicles and reset the odometer to adjust the mileage to the mileage it would have displayed had it
not been for the programming error.
In addition to correcting the programming error, Infiniti will stand behind its customers to ensure they are not
disadvantaged by this error. Infiniti will provide reimbursement of documented costs incurred for any repairs
that should have been covered under warranty or for excess mileage charges on lease vehicle returns. If you
have already sold your vehicle, Infiniti will reimburse you for any documented loss of resale value due to the
higher odometer reading.
WHAT YOU SHOULD DO
Contact your Infiniti retailer at your earliest convenience in order to arrange an appointment. This service, free
for parts and labor, should take about two hours to complete, but your Infiniti retailer may require your vehicle
for a longer period of time based upon the workshop schedule. To ensure the least inconvenience for you, it
is important that you have an appointment before bringing your vehicle to the Infiniti retailer for
service. Please bring this notice with you when you keep your service appointment. Instructions have been
sent to your Infiniti retailer.
In the meantime, because the speedometer displays a speed that is higher (3.58%) than it should, you should
continue to rely upon the displayed speed as correct and do not attempt to compensate in any manner for the
programming error referenced above.
In addition, please contact Infiniti Consumer Affairs at 1-800-662-6200 for instructions on possible
reimbursement for related charges if you fall into one of the below categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited Warranty, but
your vehicle’s mileage exceeded the mileage limit under the warranty by less than 3.58%.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
3. You sold your Infiniti FX and believe the resale value may have been impacted by the higher odometer
reading.
If you have additional questions you may contact the National Consumer Affairs Department, Infiniti Division,
Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-6626200.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
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