NTB-12-003

CSC-10043267-3953
OWNER’S LETTER
Dear Murano Cross-Cabriolet Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with
Nissan. With that in mind, we want to bring to your attention important information regarding the
convertible top on your Murano.
REASON FOR SERVICE CAMPAIGN
In certain cases affecting a small number of vehicles, the convertible top may not operate
properly. In such cases, customers may notice an unusual noise or erratic operation while
operating the convertible top. If this occurs, continued operation of the convertible top may
cause it to be damaged.
WHAT NISSAN WILL DO
While the majority of vehicles may never experience any of these issues, to assure your
continued satisfaction and confidence in your Murano, Nissan is conducting a voluntary service
campaign to inspect several components of the convertible top, and where necessary, repair or
replace those components.
Specifically, the following items will be performed:
•
•
•
•
•
Replace the skylight links.
Replace the e-clip for the 3.5 bow link pin.
Inspect electrical connection for the rear window defogger.
Replace a rubber cap on the inner flap hinges.
Inspect, and if necessary, replace shims for the storage lid device.
These repairs will be performed free of charge for parts and labor.
WHAT YOU SHOULD DO
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment. To
ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-647-7261.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan.
28/28
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SB-10043267-7651
Reference:
Dat e:
NTB12-003
January 4, 2012
VOLUNTARY SERVICE CAMPAIGN
2011 – 2012 MURANO CROSS CABRIOLET SOFT TOP
CAMPAIGN I.D. #:
P1261
APPLIED VEHICLES: 2011 – 2012 Murano Cross Cabriolet (EZ51)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign on 2011 and 2012 Murano Cross Cabriolet
vehicles to prevent possible conditions with the soft top roof that may cause customer
dissatisfaction. The procedures in this campaign will be performed at no charge for parts or
labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P1261 to this campaign. This number must appear
on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.
1/28
SERVICE PROCEDURE
NOTE: Use protective covers as needed for interior and exterior surfaces while performing
this Service Procedure.
There are 5 separate repairs within this Service Procedure:
•
Repair Item # 1: Replace Skylight Links (page 3)
•
Repair Item # 2: Check/Replace e-clip for 3.5 Bow Link Pin (page 11)
•
Repair Item # 3: Check Rear Window De-fogger Harness Connection (page 16)
•
Repair Item # 4: Replace Rubber Cap on Inner Flap Hinges (page 18)
•
Repair Item # 5: Check/Replace Shims for Storage Lid Device (page 22)
During this procedure, the soft top will need to be operated several times.
CAUTION: Before operating the soft top, make sure:
•
The engine is running; keep the engine running while operating the soft top.
•
There is 5 feet of horizontal clearance behind the rear bumper.
•
There is 10 feet of vertical clearance from the ground above the vehicle.
•
The luggage cover is pulled out and hooked so the roof storage area is separate
from the trunk area.
•
The trunk is closed.
•
Top is clean; free from water, snow, sand, or other debris.
•
Rear window defroster is turned OFF.
•
Vehicle is in an area with temperatures above 32°F (0°C).
NOTE:
• Do not operate the soft top in temperatures below 32°F (0°C).
• If the vehicle is in an area with temperatures below 32°F (0°C), move it to an area with
temperature above 32°F (0°C) and wait for the vehicle to adapt to the warmer
temperature.
• If the soft top is operated in temperatures below 32°F (0°C) the soft top material may
not stow correctly.
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Repair Item # 1: Replace Skylight Links
1. Partially open the soft top as follows (see Figure 1-1):
a. Set the parking brake.
b. Keep the transmission in Park.
c. Start the engine.
d. Operate the soft top until the rear window is straight up, the storage lid is open, and the
outer flap is folded down.
e. Turn the ignition OFF.
Rear window
straight up
Storage lid open
Outer flap folded
down
Figure 1-1
3/28
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Bottom end of
skylight link
2. Locate the bottom end of the skylight link.
Figure 1-2
3. Locate the retaining clip on the bottom end
of the skylight link.
Bottom end
of skylight
link
Retaining
clip
Figure 1-3
Retaining
clip
Gap
4. Use a flat blade screwdriver (or other
suitable tool) to bend the retaining clip
away from the skylight link.
Flat blade
screwdriver
Figure 1-4
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5. Use diagonal side cutters (or other suitable
tool) to grip and remove the retaining clip.
(Cut the clip if necessary.)
Remove
retaining clip
NOTE: Do not remove link from the pin at
this time. Leave the link attached to the
pin.
.
Figure 1-5
6. Disconnect the headliner from around the skylight (see Figures 1-6 and 1-7).
a. Make sure your hands are clean.
b. Locate the molding end points.
c. Use a small flat blade screwdriver to carefully disconnect the molding from the edge of
the glass.
Front
Small flat blade
screwdriver
Skylight
End points
Front
Figure 1-6
Skylight
Molding
Skylight
Headliner
Figure 1-7
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7. Disconnect the front half of the headlining/molding as shown (see Figure 1-8).
•
With headlining/molding disconnected the upper ends of the skylight links are
accessible.
Front
Upper end of
skylight link
Headlining
Skylight
Figure 1-8
Nuts
8. Remove the 2 nuts from the upper
end of the skylight link.
•
Discard the nuts.
•
Use new nuts for reassembly.
•
New nuts are included in the repair
kit.
Figure 1-9
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9. Disconnect the lower end of the skylight
link.
•
Slide it off of the pin.
Link pin
Figure 1-10
NOTE: With both ends of the skylight link
disconnected, the link can be rotated 180
degrees to access the bungee band
connecting screws at the upper end.
10. Rotate the skylight link 180 degrees.
11. At the upper end of the skylight link,
remove the bungee band connecting
screws.
Bungee band
connection
screws
Figure 1-11
12. Install the new skylight link in reverse order:
Note the following items during instillation:
•
Do not reconnect the headlining until both skylight links have been replaced.
•
Make sure the bungee band is not twisted. Refer to Figure 1-14 on page 10 for help
with bungee band routing and positioning.
•
Reuse the bungee band connecting screws.
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•
At the lower end of the skylight link
New pin
¾ Attach the link with a new pin.
New pins are included in the
repair kit.
Figure 1-12
¾ Place a new retaining clip on
the pin,
Retaining clip
Figure 1-13
Pliers
¾ Use a 10 mm socket and
adjustable pliers to seat the
retaining clip.
Retaining
clip
10 mm socket
Figure 1-14
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13. Make sure to replace both skylight links.
14. Reconnect the headlining.
15. Make sure the headlining near the rear
hinge assembly (both sides) is positioned
as shown.
Headlining
NOTE: During the procedure the
headlining may get caught in a hinge
assembly. When finished make sure the
headlining is positioned as shown.
Figure 1-15
16. Operate the soft top full open and full close 2 times. Make sure there are no abnormal
noises and the top works correctly.
Before operating the soft top, make sure to:
•
Set the parking brake.
•
Keep the transmission in Park.
•
Start the engine.
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Bungee Band Routing and Positioning (for reference during skylight link replacement)
fixing
point
Bungee band
fixing
point
On vehicle position. View from
outside of vehicle.
fixing point
Front
3.5-Bow
ｘ
ｘ
Skylight Glass
Skylight Link
Figure 1-14
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Repair Item # 2: Check/Replace e-clip for 3.5 Bow Link Pin
NOTE: Photos in this procedure are of the left side. The right side is a mirror image.
1. Partially open the soft top as follows (see Figure 2-1):
a. Set the parking brake.
b. Keep the transmission in Park.
c. Start the engine.
d. Operate the soft top until the top is at mid point of travel as shown in Figure 2-1.
e. Turn the ignition OFF.
3.5 bow pin
and e-clip
Figure 2-1
IMPORTANT: Read and understand all of the steps in this procedure before continuing.
The remainder of the steps in this procedure will require one person to hold/support the top
while a second person removes the 3.5 bow pin, checks the pin size, and then reinstalls the
pin – which will only take about 2 minutes.
WARNING: During this repair, oil pressure in the soft top system my drop low enough to allow
the top to move. Keep fingers and other body parts safely away from areas that could result in
injury.
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2. Have one person hold/support the top.
NOTE: The person holding the top
must continue to hold the top while the
2nd person performs steps 3 through 6
(about 2 minutes).
Figure 2-2
3. Have the 2nd person remove the e-clip
from the 3.5 bow pin.
NOTE: If needed, refer to Figure 2-1
for 3.5 bow pin location.
e-clip
(3.5 bow pin)
Figure 2-3
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NOTE:
a. In the next step you will be removing the 3.5 bow pin.
b. You will find one of the following:
•
No washer
•
Washer in location A
•
Washer in location B
c. Make a mental note of what you find so you can reassemble it the same as you found it.
OK
inside
inside
OK
3.5 bow pin
3.5 bow pin
e-clip
e-clip
Washer location A
Washer location B
Figure 2-4
4. Remove the 3.5 bow pin.
NOTE: When the pin is removed the
pin holes will move out of alignment.
Figure 2-5
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5. Measure the pin size in the e-clip channel as shown in Figure 2-6.
•
Use a caliper (or other suitable measuring tool).
•
Make sure the caliper touches the bottom of the channel as
shown in Figure 2-6 and 2-7.
•
There are 2 possible pin sizes: 6 mm or 7 mm
Figure 2-6
Touching
bottom of
channel
Figure 2-7
6. After measuring the pin, reinstall it and then go to the next step to determine which e-clip to
use.
NOTE:
•
The 3.5 bow will need to be pushed into place to get the pin holes aligned.
•
If a washer was found with the bow pin (see page 13), make sure to reinstall it in the
same location.
•
With the pin reinstalled the top does not need to be held by the 2nd person, but the top
may more as pressure in the system decreases.
WARNING: During this repair, oil pressure in the soft top system my drop low enough to
allow the top to move. Keep fingers and other body parts safely away from areas that could
result in injury.
14/28
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7. Determine which e-clip to use:
If pin size is 7 mm,
If pin size is 6 mm,
use e-clip
use e-clip
P/N 97166 - 1GR3A
P/N 97166 - 1GR4B
(7 mm e-clip is included with
the repair kit)
(6 mm e-clip must be ordered
separately)
Figure 2-8
8. Install the correct e-clip on the 3.5 bow pin.
9. Make sure to perform this procedure for both sides.
NOTE: Before performing this procedure for the other side, operate the soft top to restore
hydraulic pressure in the system.
10. After the procedure has been performed for both sides, operate the soft top full open and full
close 2 or 3 times. Make sure there is no abnormal noise and the top operates correctly.
Before operating the soft top, make sure to:
• Set the parking brake.
• Keep the transmission in Park.
• Start the engine.
15/28
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Repair Item # 3: Check Rear Window De-fogger Harness Connection
NOTE: Photos in this procedure are of the left side. The right side is a mirror image.
1. Partially open the soft top as follows (see Figure 3-1):
a. Set the parking brake.
b. Keep the transmission in Park.
c. Start the engine.
d. Operate the soft top until the rear window is straight up and the storage lid is open.
e. Turn the ignition OFF.
Location of defogger connectors
Storage lid
open
Rear window straight up
Figure 3-1
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Defogger connector
covered with cloth tape.
2. Locate the defogger connector (see
Figures 3-1 and 3-2).
Figure 3.2
3. Remove the cloth tape from the
connector.
Defogger connector
with cloth tape removed
4. With the cloth tape removed, make sure
the connector is securely connected.
Figure 3-3
5. Re-cover the connector with cloth tape. (A roll of cloth tape is supplied with the repair kit.)
6. Make sure to check the defogger connector (steps 2 though 5) on both sides of the rear
window.
17/28
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Repair Item # 4: Replace Rubber Cap on Inner Flap Hinges
NOTE: Some photos in this procedure are of the left side. The right side is a mirror image.
1. Partially open the soft top as follows (see Figure 4-1):
a. Set the parking brake.
b. Keep the transmission in Park.
c. Start the engine.
d. Operate the soft top until the top is in the stowed position, the storage lid is open, and the
outer flap is folded down.
e. Turn the ignition OFF.
Storage lid open
Top stowed
Outer flap
folded down
Figure 4-1
Rear seat cushion
2. Remove the rear seat cushion.
a. Pull out on the lock straps.
Lock strap
b. Lift and remove the seat cushion.
Lock strap
Figure 4-2
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3. Remove the rear seatback.
a. Remove 2 bolts at the lower
corners.
Bolt
b. Lift up to unhook the seatback.
Bolt
Figure 4-3
Inner flap hinge
c. Move the seatback forward.
NOTE:
•
Do not remove the seat belt
mounting bolts.
•
The seatback does not need to be
completely removed from the
vehicle.
Figure 4-4
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4. Locate the rubber cap on inner flap hinge and remove it.
Rear head rest
Gently push on
the flap to move
the hinge down.
Rubber cap on Inner
flap hinge.
Remove and install a
new one.
Figure 4-5
5. Obtain a new rubber cap from the
repair kit.
Apply adhesive to
entire inside surface
6. Apply adhesive to the entire inside
surface of the cap.
•
Use LOCTITE® Super Glue Ultra
Gel Control only.
•
Do Not use any other adhesive.
Figure 4-5
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7. Install the new rubber cap as shown in Figure 4-6.
OK
NG
Figure 4-6
8. Make sure to install a new rubber cap on both the left side and right side inner flap hinge.
9. Reinstall the rear seatback and seat cushion.
21/28
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Repair Item # 5: Check/Replace Shims for Storage Lid Device
NOTE: Photos in this procedure are of the left side. The right side is a mirror image.
1. Partially open the soft top as follows
(see Figure 5-1):
Top stowed
Storage lid open
a. Set the parking brake.
b. Keep the transmission in Park.
c. Start the engine.
d. Operate the soft top until the top is
in the stowed position and the
storage lid is fully open.
e. Turn the ignition OFF.
Figure 5-1
2. Place a protective cover on the soft top.
3. Place a sturdy cardboard box (about 9
inches high) between the storage lid
and the soft top.
4. Manually (by hand) push the storage lid
forward so the weight of the lid is
resting on the cardboard box.
Box
Protective
cover
Figure 5-2
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5. Locate the shim attachment area of the
storage lid device.
Shim
attached
here
Figure 5-3
6 Examine the shim attachment. You will find it
in one of the following conditions:
•
If tape and shim are attached as shown;
Go to step 7, on the next page.
•
Tape
If only a shim is attached;
Shim
Skip to step 8, on the next page.
Figure 5-4
•
If no tape and no shim are attached;
Skip to step 9, on page 25.
23/28
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7. Remove the tape from around the shim.
Tape
Figure 5-4
8. Check the shim for secure attachment
as follows:
Use a flat blade screwdriver to push
and slightly pry on the shim.
•
If the shim stays attached, skip to
step 15 on page 26.
Figure 5-5
•
If the shim comes loose, go to step
9 on the next page.
Figure 5-6
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9. Clean the surface where the new shim will be attached.
a. If needed, use emery paper to clean adhesive residue from the storage lid device
attachment surface.
b. Use isopropyl alcohol for final cleaning.
10. Clean the surface of the new shim with isopropyl alcohol.
•
New shims are included in the repair kit.
11. Generously apply epoxy to the shim.
•
Use LOCTITE® Heavy Duty
Epoxy,
or
Devcon® High Strength 5 Minute
Epoxy.
•
Follow the package directions.
•
Do Not use any other epoxy.
Figure 5-7
12. Attach the new shim.
13. Clean off excess epoxy from around
the shim.
14. Allow the epoxy to cure. Follow the
package directions.
Figure 5-8
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15. Apply new cloth tape around the shim.
•
A roll of cloth tape is included in the
repair kit.
Figure 5-9
Pull lid fully open
16. Manually (by hand) pull the storage lid
back to the full open position.
17. Remove the cardboard box and protective
cover.
Figure 5-10
18. Make sure to perform this procedure for both sides.
19. Operate the soft top (full open and full close) 2 or 3 times. Make sure there is no abnormal
noise and all moving parts work correctly.
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PARTS INFORMATION
DESCRIPTION
Linkage Kit – Rod
(Soft roof repair kit)
PART NUMBER
QTY
K71H1 – 1GR0A
1
97166 – 1GR4B
2 - if needed
Kit includes:
1 – LH skylight link
1 – RH skylight link
2 – Retaining clips for skylight link
2 – Pins for skylight link
4 – Nuts for skylight link
2 – 7 mm e-clips for 3rd bow
2 – Rubber caps for flap hinge
2 – Shims for storage lid device
1 – Roll of cloth tape
6 mm e-clip
LOCTITE® Epoxy Heavy Duty *
Local Source
or
Devcon® High Strength 5 Minute Epoxy **
LOCTITE® Super Glue – Ultra Gel Control
Local Source
1 package will
service several
vehicles
(shop supply)
1 bottle will
service several
vehicles
(shop supply)
* For help with finding LOCTITE® products, visit www.loctiteproducts.com
** Devcon® High Strength 5 Minute Epoxy is available at many local hardware stores.
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D #
P1261
DESCRIPTION
Perform all repairs:
Repair # 5 does not need shim
attached with epoxy.
OP CODE
FRT
P12610
1.7 hrs.
DESCRIPTION
Perform all repairs:
Repair # 5 requires shim attached
with epoxy.
OP CODE
FRT
P12611
2.2 hrs.
OR
CAMPAIGN (CM) I.D #
P1261
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OWNER’S LETTER
Dear Murano Cross-Cabriolet Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with
Nissan. With that in mind, we want to bring to your attention important information regarding the
convertible top on your Murano.
REASON FOR SERVICE CAMPAIGN
In certain cases affecting a small number of vehicles, the convertible top may not operate
properly. In such cases, customers may notice an unusual noise or erratic operation while
operating the convertible top. If this occurs, continued operation of the convertible top may
cause it to be damaged.
WHAT NISSAN WILL DO
While the majority of vehicles may never experience any of these issues, to assure your
continued satisfaction and confidence in your Murano, Nissan is conducting a voluntary service
campaign to inspect several components of the convertible top, and where necessary, repair or
replace those components.
Specifically, the following items will be performed:
•
•
•
•
•
Replace the skylight links.
Replace the e-clip for the 3.5 bow link pin.
Inspect electrical connection for the rear window defogger.
Replace a rubber cap on the inner flap hinges.
Inspect, and if necessary, replace shims for the storage lid device.
These repairs will be performed free of charge for parts and labor.
WHAT YOU SHOULD DO
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment. To
ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-647-7261.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan.
28/28
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