NTB-12-015

CSC-10043355-8210
OWNER NOTIFICATION
Dear Nissan LEAF Owner:
Nissan is committed to providing the highest level of product quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
regarding your Nissan LEAF.
REASON FOR CAMPAIGN
Nissan continually improves product performance through ongoing enhancements. Based
on the production date of your LEAF vehicle, Nissan would like to offer a complimentary
update of the vehicle software. Nissan has added an additional driver convenience alert
designed to notify the driver if their door is opened while the vehicle is still in the ”ON” or
“READY” mode and the shift selector is not in “P”.
In addition, Nissan has improved the accuracy of the distance to empty estimate when
using a smart phone or other internet device through CARWINGS. The software update
also includes various enhancements to, among other things, CARWINGS connectivity,
information displays, HVAC operation, and diagnostic systems.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your car, your EV Certified Nissan
dealer will update the software at no cost for parts and labor at a time and location that best
meets your needs. Typically performed at your Nissan EV dealer, the update can also be
completed by an EV Certified technician at your home or place of business, provided there
is a suitable and safe work area. Please discuss with your Nissan EV dealer regarding
timing and location.
In support of this software update a new Owner’s Manual will also be provided.
WHAT YOU SHOULD DO
Contact your EV Certified Nissan dealer at your earliest convenience in order to arrange
your appointment. This service is free of charge and the work should take about one hour
to complete. To ensure the least inconvenience to you, it is important that you have
an appointment before bringing your vehicle to the dealer for service. Please bring
this notice with you to your service appointment. Detailed instructions have been sent to
your EV Certified Nissan dealer.
If the dealer is unable to complete the service free of charge, or for any other reason you
may contact the Nissan LEAF Call Center, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-877-N0-GAS-EV-(1-877-664-2738).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
LEAF. We are sorry for any inconvenience this may have caused you.
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SB-10043355-8809
Reference:
Date:
NTB12-015
February 9, 2012
`
VOLUNTARY SERVICE CAMPAIGN
P1274; LEAF SOFTWARE UPDATES
CAMPAIGN I.D. #:
P1274
®
APPLIED VEHICLE: 2011-2012 LEAF (ZE0)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Based on the vehicle production date, Nissan would like to offer a complimentary update of
the vehicle software and a new vehicle owner’s manual that will reflect the updates. Nissan
has added an additional driver convenience alert designed to notify the driver if their door is
opened while the vehicle is still in the ”ON” or “READY” mode. In addition, Nissan has
improved the accuracy of the distance to empty estimate when using a smartphone or other
internet device through Carwings.
For affected vehicles which do not require in-dealership service due to other campaign
repairs, it is highly recommended that the dealership LEAF certified service technician
performs the reprogramming service at a time and location that is most convenient to the
customer. This may entail a mobile visit to the consumer’s home or place of business.
Nissan dealers should treat this campaign as an opportunity to deliver an exemplary
customer service experience. Nissan will reimburse the dealer for providing this level of
support using claims information at the end of this bulletin.
When performing a mobile service call for this campaign, the EV technician should:
• Arrive at the service location on time.
• Wear a clean Nissan dealership provided uniform.
• Drive a Nissan vehicle to the service location.
• Bring the appropriate replacement owner’s manual.
• Bring a fully charged CONSULT PC freshly synchronized with the latest C-III plus
software and VI firmware, and the plus VI.
• Bring a fully charged 12V battery (with jumper cables) or portable battery charger.
• Bring a cell phone in the event TECH LINE is needed for assistance.
IDENTIFICATION NUMBER
Nissan has assigned identification number P1274 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
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DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service
Manual (ESM) when working on or near a High Voltage (HV) System or Supplemental
Restraint System (SRS), such as an airbag.
REPAIR OVERVIEW
Use Service Comm (campaign ID # P1274) to confirm
the vehicle you’re working on is affected by this campaign
Have ASIST on the CONSULT PC freshly synchronized (updated)
Reprogram the:
• Vehicle Control Module (VCM),
• Telematics Communication Unit (TCU)
and
• Replace the vehicle owner’s manual. Discard the
original.
Erase DTC’s from all systems and turn timers back on for
charging and climate control
END
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SERVICE PROCEDURE
Reprogram VCM and TCU
1. Before continuing, it is IMPORTANT to make sure:
•
ASIST on the CONSULT PC has been freshly synchronized (updated).
•
All CONSULT related software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets all reprogramming software during
ASIST synchronization.
CAUTION:
•
Turn off all cell phones and external Bluetooth devices within range of C-III plus.
•
Do not touch C-III plus during reprogramming.
•
Do not disconnect the AC adaptor during reprogramming.
•
Do not disconnect the “plus” VIs diagnostic cables during reprogramming.
•
Do not touch the power (“ignition”) switch during reprogramming.
•
Do not touch any electrical switch during reprogramming.
2. Have the GR8 Multitasking Battery Diagnostic Station (battery tester/charger)
available and ready to use.
•
For proper setup, go to Page 40, GR8 Multitasking Battery Diagnostic Station.
•
Do not connect the battery tester/charger at this time. The battery tester/charger
will be set up later in this bulletin.
CAUTION: Do not charge the High Voltage (HV) Lithium Ion battery during
reprogramming and disconnect Electric Vehicle Service Equipment (EVSE).
NOTES:
¾ If a Mobile Technician performs the reprograms, make sure a fully charged
12V battery (with jumper cables) or portable battery charger is used.
¾ Check to see if the timer for either charging or climate control is on. If on, turn
it off and make sure to turn it back on after reprogramming.
3. Once all ASIST and CONSULT related updates have been verified/performed, attach
the CONSULT PC to vehicle.
•
Connect the plus VI to the vehicle.
•
Connect the AC adapter to the CONSULT PC.
4. Turn on the CONSULT PC, and then open ASIST, then C-III plus.
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5. Depress the vehicle’s power (“ignition”) switch twice without depressing the
brake pedal.
•
The meter and gauges will illuminate.
CAUTION: Do Not set the vehicle in “READY to drive” mode.
NOTE: Make sure all accessories are turned off.
6. After the plus VI is recognized, select Re/programming, Configuration.
NOTE: Make sure all applications other than ASIST and C-III plus are closed.
plus VI is
recognized
Step
6
Figure 1
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7. Check mark box for Confirmed Instructions (circled in green) by selecting it,
and then select Next.
Step
7
Figure 2
8. Select LEAF and 2011 or 2012, or Automatic Selection (VIN).
•
If Automatic Selection (VIN) is selected, wait for the Reading VIN screen to
complete (picture not shown).
9. Select Select.
This works,
too
Step
8
Step
9
Figure 3
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10. Verify the VIN in VIN or Chassis # matches that of the vehicle.
•
If the correct VIN is displayed, select Confirm.
Verify
here
If OK, select
Confirm
Figure 4
11. Select Confirm.
Step
11
Figure 5
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VCM update
12. Select EV/HEV.
•
Wait for system call to complete.
Step
12
Figure 6
13. Select Reprogramming.
Step
13
Figure 7
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14. Write down the Part Number on the vehicle’s repair order (see Figure 8) and confirm if
it matches one of the part numbers in Table “A” below.
Table A
M/Y
2011-2012 LEAF
(ZE0)
Vehicle configuration
Current VCM Part Number: 237D0-
ASCD
3NA0B, 3NA0C, 3NA0D, 3NA0E
ASCD and battery
heater *
3NA1A, 3NA1B, 3NA1C
*Vehicles with battery heater option will also have heated seats and heated steering wheel.
•
If the VCM part number is one of the part numbers listed in the table above, continue
with reprogramming.
¾ Select Save, and then go to Step 15.
•
If VCM part number is not listed, proceed to TCU update on page 18.
¾ If the VCM part number is not in the table above, this campaign may not apply or
it has already been done. If so, confirm that the TCU has the current part
numbers listed in this bulletin.
Verify
here
If OK, select
Save
Figure 8
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15. Read the precautions on page 1, and then select page 2 (page 2 not shown) with
arrow. After reading page 2, select Confirmed instructions, and then select Next.
Step
15
Figure 9
NOTE: In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 10 will display.
¾ Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it may mean that
there is no reprogramming available for this vehicle, this campaign does not apply or
it has already been done. Recheck Service Comm for campaign eligibility.
Figure 10
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16. Verify the Current Part Number matches the Part Number written down in step 14,
and then select Next.
Verify P/Ns
above, then
select Next
Figure 11
17. If this screen appears, select Other Operation.
Step
17
Figure 12
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18. Open the hood, and then set up the GR8 Multitasking Battery Diagnostic Station
(battery tester/charger) for the 12V battery.
•
For battery charger/tester setup, refer to Page 40, GR8 Multitasking Battery
Diagnostic Station Setup.
NOTE: If a Mobile Technician performs the reprogram, make sure a fully charged
12V battery (with jumper cables) or portable battery charger is used.
CAUTION: Battery voltage must stay between 12 volts and 15.5 volts.
CAUTION: Do not charge the High Voltage (HV) Lithium Ion battery during
reprogramming.
12V battery
DO NOT CHARGE
during reprogramming
Figure 13
19. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery
voltage here
Must be
“Green” before
selecting Next
Figure 14
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20. With battery voltage in the green, select Start.
•
The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 15.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery
voltage here
Step
20
Figure 15
21. Wait for both bar graphs to complete.
NOTE: During the second half of the reprogram, various indicator lamps and
information displays in the meter and gauges assembly will flash, along with an
audible sound (i.e., headlights ON, Battery STOP). This is normal.
Figure 16
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22. When the screen in Figure 17 appears, reprogramming is complete.
a. Select Next, and then wait for System Call to complete.
Step
22a
Figure 17
CAUTION: If reprogramming does not complete and the !? displays as shown in Figure A:
•
Check battery voltage (12.0 – 15.5V).
•
Ignition is ON, Ready Mode is OFF.
•
External Bluetooth® devices are OFF.
•
All electrical loads are OFF.
•
•
Select Retry and follow the on screen instructions.
Retry may not go through on first attempt and can be selected more than once.
Figure A
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OR: If reprogramming does not complete and the X displays as shown in Figure B:
Do not disconnect plus VI or shut down Consult III plus if reprogramming does
not complete.
•
Check battery voltage (12.0 – 15.5V).
•
CONSULT A/C adapter is plugged in.
•
Ignition is ON, Ready Mode is OFF.
•
Transmission in Park.
•
All C-III plus / plus VI cables are securely connected.
•
All C-III plus updates are installed.
•
Select Home, and then restart the reprogram procedure from the beginning.
Figure B
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23. Erase all DTCs:
a. Turn “ignition” off by depressing the power switch once.
• The screen in Figure 18 will read OFF after pressing the power switch once.
Turn ignition switch OFF
ON to
OFF
Figure 18
b. Turn “ignition” on by depressing the power switch twice.
• Do not step on the brake pedal when depressing the power switch.
• The screen in Figure 19 will read ON after pressing the power switch twice.
NOTE: Do not be confused by any screen messages. At this point, simply
turn the “ignition” on.
OFF
to ON
OFF
Figure 19
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c. Wait for the bar graph in the ERASE window to complete 100%.
Step
23c
Figure 20
24. Verify the part number has changed.
a. Print a copy by selecting Print.
NOTE: Before and after part numbers on your print-out may be switched compared
to your CONSULT PC screen. This is ok.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
Step
24
Step
24a
Step
24c
Figure 21
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25. After Confirmation has completed, select Home.
Step
25
Figure 22
Go the next page.
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TCU update
26. Perform steps 6 through 11 on pages 4 through 6.
27. Select TELEMATICS.
•
Wait for System Call to complete.
Step
27
Figure 23
28. Select Reprogramming.
Step
28
Figure 24
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29. Write down the Part Number on the vehicle’s repair order from Figure 25 and confirm
if it matches one of the part numbers in Table “B” below.
Table B
M/Y
VEHICLE
CONFIGURATION
Current TCU Part Number: 283B0-
2011-2012 LEAF
(ZE0)
ALL
3NA0A, 3NA0B, 3NA0C, 3EM0A, 3EM0B
•
If the TCU part number is one of the part numbers listed in the table above, continue
with reprogramming.
¾ Select Save, and then go to Step 30.
•
If the TCU part number is not in the table above, this campaign may not apply or it
has already been done. Recheck Service Comm for campaign eligibility.
Verify
here
If OK, select
Save
Figure 25
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30. Read the precautions on page 1, and then select page 2 (page 2 not shown) with
arrow. After reading page 2, select Confirmed instructions, and then select Next.
Step
30
Figure 26
NOTE: In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 27 will display.
¾ Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it may mean that
there is no reprogramming available for this vehicle, this campaign does not apply or
it has already been done. Recheck Service Comm for campaign eligibility.
Figure 27
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31. Verify the Current Part Number matches the Part Number written down in step 25,
and then select Next.
Verify P/Ns
above, then
select Next
Figure 28
32. If this screen appears, select Other Operation.
Step
32
Figure 29
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33. Open the hood, and then set up the GR8 Multitasking Battery Diagnostic Station
(battery tester/charger) for the 12V battery.
•
For battery charger/tester setup, refer to Page 40, GR8 Multitasking Battery
Diagnostic Station Setup.
NOTE: If a Mobile Technician performs the reprogram, make sure a fully charged
12 V battery (with jumper cables) or portable battery charger is used.
CAUTION: Battery voltage must stay between 12 volts and 15.5 volts.
CAUTION: Do not charge the High Voltage (HV) Lithium Ion battery during
reprogramming.
12V battery
DO NOT CHARGE
during reprogramming
Figure 30
34. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery
voltage here
Must be
“Green” before
selecting Next
Figure 31
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35. With battery voltage in the green, select Start.
•
The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 15.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery
voltage here
Step
35
Figure 32
36. Wait for both bar graphs to complete.
NOTE: During the second half of the reprogram, various indicator lamps and
information displays in the meter and gauges assembly may flash. This is normal.
Figure 33
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37. When the screen in Figure 34 appears, reprogramming is complete.
a. Select Next and wait for System Call to complete.
Step
37a
Figure 34
CAUTION: If reprogramming does not complete and the !? displays as shown in Figure C:
•
Check battery voltage (12.0 – 15.5V).
•
Ignition is ON, Ready Mode is OFF.
•
External Bluetooth® devices are OFF.
•
All electrical loads are OFF.
•
•
Select Retry and follow the on screen instructions.
Retry may not go through on first attempt and can be selected more than once.
Figure C
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OR: If reprogramming does not complete and the X displays as shown in Figure D:
Do not disconnect plus VI or shut down Consult III plus if reprogramming does
not complete.
•
Check battery voltage (12.0 – 15.5V).
•
CONSULT A/C adapter is plugged in.
•
Ignition is ON, Ready Mode is OFF.
•
Transmission in Park.
•
All C-III plus / plus VI cables are securely connected.
•
All C-III plus updates are installed.
•
Select Home, and then restart the reprogram procedure from the beginning.
Figure D
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38. Erase all DTCs:
a. Turn “ignition” off by depressing the power switch once.
• The screen in Figure 35 will read OFF after pressing the power switch once.
Turn ignition switch OFF
ON to
OFF
Figure 35
b. Turn “ignition” on by depressing the power switch twice.
• Do not step on the brake pedal when depressing the power switch.
• The screen in Figure 36 will read ON after pressing the power switch twice.
NOTE: Do not be confused by any screen messages. At this point, simply
turn the “ignition” on.
Turn ignition switch On
OFF
to ON
OFF
Figure 36
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c. Wait for the bar graph in the ERASE window to complete 100%.
Step
38c
Figure 37
39. Verify the part number has changed.
a. Print a copy by selecting Print.
NOTE: Before and after part numbers on your print-out may be switched compared
to your CONSULT PC screen. This is ok.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
Step
39
Step
39a
Step
39c
Figure 38
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40. After Confirmation has completed, select Home.
Step
41
Step
40
Figure 39
41. Close C-III plus by selecting “X” in Figure 39.
•
Do not turn off the CONSULT PC.
42. Place the vehicle in “READY to drive” mode:
•
Apply the parking brake.
•
Depress the brake pedal.
•
Depress the power switch once.
•
The meter and gauges will illuminate.
43. Open C-III plus.
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44. Once the plus VI is recognized, select Diagnosis (All Systems).
plus VI
recognized
Step
44
Figure 40
45. Select LEAF and 2011 or 2012, or Automatic Selection (VIN).
•
If Automatic Selection (VIN) is selected, wait for the Reading VIN screen to
complete.
46. Select Select or Detect Vehicle, whichever displays.
This works,
too
Step
45
Step 46: May display
Detect Vehicle
Figure 41
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47. Verify the VIN in VIN or Chassis # matches that of the vehicle.
•
If the correct VIN exists, select Confirm.
Verify
here
If OK, select
Confirm
Figure 42
48. Wait for System Call to complete.
Figure 43
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49. If DTCs are present, select ERASE.
•
If no DTCs are present, skip to Step 52.
Step
49
Figure 44
50. Select ERASE.
Step
50
Figure 45
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51. Select Close.
Step
51
Figure 46
52. Using the arrow keys, select Page 3/3, and then select HVAC.
Select
HVAC
Arrow
keys
Page
3/3
Figure 47
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53. Select ERASE.
Step
53
Figure 48
54. Select ERASE.
Step
54
Figure 49
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55. Select Close.
Step
55
Figure 50
NOTE: If DTC B2631 (SUNLOAD SENSOR) trips again, this is okay.
DTC B2631: OK
Figure 51
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56. Select Back.
Step
56
Figure 52
57. Using the arrow keys, go to Page 3/3, and then select MULTI AV.
Select
MULTI AV
Arrow
keys
Page
3/3
Figure 53
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58. Select ERASE.
Step
58
Figure 54
59. Select Erase.
Step
59
Figure 55
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60. Select Close.
Step
61a
Step
60
Figure 56
61. Once all DTCs have been erased:
a. Select Home, and then on the next screen, select Yes (picture not shown).
b. Close C-III plus, turn off the CONSULT PC, and then disconnect the
CONSULT PC and plus VI from the vehicle.
c. Turn “ignition” off (depress power switch once).
62. For vehicles that have the “Battery Heater” option, refer to procedure on page 39 to
clear battery heater DTCs.
63. Verify the repair is complete:
a. Place the vehicle in the “READY to drive” mode (press power switch while stepping
on the brake pedal).
b. Verify no error messages are displayed in the meter and gauges or center multifunction control panel.
c. If the timer for either charging or climate control was on prior to reprogramming, turn
them back on.
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OWNER’S MANUAL
64. Replace the vehicle owner’s manual with latest updated publication.
¾ Confirm that:
• The new owner’s manual was printed on or after the date in Table C,
then
•
Replace the owner’s manual. *
Figure 57
Confirm that printing date and publication number are
different from those numbers in Table C and are the most
recent for YEAR AND MODEL.
Figure 58
Table C
YEAR AND MODEL
2011 LEAF (ZE0)
2012 LEAF (ZE0)
*
**
PRINTING DATE
January 2012 (04A) (SC)*
November 2011 (06)*
PUBLICATION #
OM1E 0ZE0U2
OM2E 0ZE0U1
To order an owner’s manual, go to NNA.net, and then click on the WORKSPACE tab.
Under “Dealer Operations”, click on the “Dealer Materials Ordering” link.
NOTE: Nissan will only reimburse for “ground” shipping.
Printing date is most recent as of this publication.
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Procedure to clear battery heater DTCs
1. Check that EVSE is not connected.
2, Write down all radio station presets.
NOTE: If EVSE is connected, the air conditioning system may be automatically
activated by the A/C timer function.
3. Turn the ignition switch from OFF → ON → OFF. Get out of the vehicle. Close all doors
(including back door).
4. Check that the charge status indicator lamp does not blink, and then wait for 5 minutes
or more before disconnecting battery.
NOTE: If the battery is disconnected within 5 minutes after the power switch is turned
OFF, Multiple DTCs may be set.
5. Disconnect negative battery terminal.
6. Wait 5 minutes.
7. Connect negative battery terminal.
8. Confirm EV system warning lamp is not illuminated in meter (confirmed in Ready Mode,
while shifted into drive and parking brake released).
9. Exit Ready mode (turn to accessory mode).
10. Reset the clock and the radio station presets.
11. Reset / Re-initialize power windows, ATC, etc. as needed.
Refer to Additional Service When Removing Battery Negative Terminal in the
Service Manual for details.
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GR8 Multitasking Battery Diagnostic Station Setup
1. Connect the battery tester/charger to the 12V battery, positive cable first.
2. Plug in the battery tester/charger (AC voltage supply), and then turn on the battery
tester/charger.
3. Select the preferred language, and then depress NEXT.
4. Select the USER, and then depress NEXT.
5. Confirm the USER, and then depress NEXT.
6. Select System Test, and then depress the “down” arrow.
7. Select the Manual icon, and then depress NEXT.
8. Select REGULAR FLOODED, and then depress NEXT.
9. Select LIMIT VOLTAGE, and then depress NEXT.
10. Set MIN VOLTAGE to 12.40 volts, and then depress NEXT.
•
Use the arrows to raise and lower the voltage setting.
11. Set the charging time for 40 minutes, and then depress NEXT.
12. Wait for the system to go through Test mode and Advanced Test mode.
13. Perform VCM reprogramming now.
14. Once VCM reprogramming has completed: Depress STOP, depress the power switch to
OFF, and then unplug the battery tester charger from the AC voltage supply.
NOTE: For further details on battery tester/charger connection and set-up, refer to the
battery tester/charger’s instruction manual.
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PARTS INFORMATION
DESCRIPTION
PART NUMBER
QUANTITY
Owner’s Manual
(1) (2)
1
(1) See page 38 for detail.
(2) To order an owner’s manual, go to NNA.net, and then click on the WORKSPACE tab.
Under “Dealer Operations”, click on the “Dealer Materials Ordering” link.
NOTE: Nissan will only reimburse for “ground” shipping.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
“CM” I.D.: P1274
CAMPAIGN ID
DESCRIPTION
P1274
Reprogram VCM and TCU (without battery heater)
Reprogram VCM and TCU (with battery heater)
Expense Code:
EXPENSE CODE
065 *
OP CODE
P12740
P12741
FRT
0.6
0.8
DESCRIPTION
AMOUNT
Vehicle Owner’s Manual
**
*
This Expense code is required. Every vehicle requires replacement of the owner’s
manual.
**
Submit only for the amount of $25.20 for one owner’s manual plus its portion of shipping
charges (if more than one owner’s manual received per shipment) per claim.
NOTE: Order owner’s manuals only as needed.
And, if applicable
Expense Code:
EXPENSE CODE
DESCRIPTION
AMOUNT
802 (1)
Mobile Tech Customer Convenience
$100
(1) Use of this Expense Code applies when repairs are performed away from the
dealer at the customer’s location.
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OWNER NOTIFICATION
Dear Nissan LEAF Owner:
Nissan is committed to providing the highest level of product quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
regarding your Nissan LEAF.
REASON FOR CAMPAIGN
Nissan continually improves product performance through ongoing enhancements. Based
on the production date of your LEAF vehicle, Nissan would like to offer a complimentary
update of the vehicle software. Nissan has added an additional driver convenience alert
designed to notify the driver if their door is opened while the vehicle is still in the ”ON” or
“READY” mode and the shift selector is not in “P”.
In addition, Nissan has improved the accuracy of the distance to empty estimate when
using a smart phone or other internet device through CARWINGS. The software update
also includes various enhancements to, among other things, CARWINGS connectivity,
information displays, HVAC operation, and diagnostic systems.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your car, your EV Certified Nissan
dealer will update the software at no cost for parts and labor at a time and location that best
meets your needs. Typically performed at your Nissan EV dealer, the update can also be
completed by an EV Certified technician at your home or place of business, provided there
is a suitable and safe work area. Please discuss with your Nissan EV dealer regarding
timing and location.
In support of this software update a new Owner’s Manual will also be provided.
WHAT YOU SHOULD DO
Contact your EV Certified Nissan dealer at your earliest convenience in order to arrange
your appointment. This service is free of charge and the work should take about one hour
to complete. To ensure the least inconvenience to you, it is important that you have
an appointment before bringing your vehicle to the dealer for service. Please bring
this notice with you to your service appointment. Detailed instructions have been sent to
your EV Certified Nissan dealer.
If the dealer is unable to complete the service free of charge, or for any other reason you
may contact the Nissan LEAF Call Center, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-877-N0-GAS-EV-(1-877-664-2738).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
LEAF. We are sorry for any inconvenience this may have caused you.
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