ER-6611-K

SB-10043372-9678
TO:
All Mazda Dealership General Managers, Service Managers, and Parts Managers
DATE:
February 2012
SUBJECT:
2010 CX-7 & 2010 Mazda6 2.5L Engine
Readiness Code for Evaporative Monitoring System Emission Recall 6611K
Mazda Motor Corporation has decided to conduct an Emission Recall Campaign to reprogram the
Powertrain Control Module (PCM) on certain 2010 CX-7 vehicles produced from May 21, 2009
through October 21, 2009 equipped with 2.5L engine, and certain 2010 Mazda6 vehicles produced
on September 14, 2009 and September 22, 2009 equipped with 2.5L engine
This emission recall campaign supersedes MSP27 and Service Bulletin 01-054/09.
On certain 2010 CX-7 vehicles and 2010 Mazda6 vehicles, a readiness status code, which is used
for the OBD-II Readiness Test, may be incorrectly set due to improper evaporative monitoring
system programming.
Owners of affected vehicles will be notified by first class mail beginning February 9, 2012.
This package contains important information about Emission Recall 6611K:
Attachment I
Attachment II
Attachment III
Dealer Service and Parts information
Repair Procedure
Owner Notification Letter
Important notice: California Department of Motor Vehicles and the Commonwealth of
Massachusetts, in conjunction with the California Air Resources Board and the Environmental
Protection Agency for the State of Massachusetts, have implemented the Registration
Renewal/Recall Tie-In Program, which requires the completion of Emission Recalls prior to
registration renewal. Mazda dealers must provide customers a Vehicle Emission Recall – Proof of
Correction Certificate upon completion of the recall. Instruct customers to keep the certificate until
needed for registration renewal.
Failure to perform applicable recalls before delivery can result in extensive dealer fines and
penalties from the Federal Government. Therefore, you must complete this recall for all
affected vehicles in your inventory prior to delivery.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
To help you effectively perform this recall, Mazda has developed the following resources:
1. Service and Parts recall instructions (Attachment I) were emailed to your Service Department,
and are also available on eMDCS and MS3 (Mazda Service Support System) websites.
2. Inspection and repair procedure (Attachment II) are also available on eMDCS and MS3 (Mazda
Service Support System) websites.
3. We recommend using the Recall Reminder Report and Recall Reminder Labels available in
Web Reporting to encourage customers to come in for the recall (with recall reminder
postcards). Dealers may use such owner information for the sole purpose of conducting and
performing this emission recall, and for no other purpose. Using it for marketing activities is
strictly prohibited and could subject your dealership to serious fines. The information in
this report is protected by state privacy and other applicable laws regarding disclosure of
personal and/or confidential, restricted or blocked information. It is the dealer’s responsibility to
protect the confidentiality of owner records and prevent the release of information to other
parties.
4. For technical assistance, call the Technical Assistance Hotline at (888) 832-8477, Option 3 for
English speaking Hotline Specialist, option 4 for Spanish speaking Hotline Specialist.
5. For warranty questions, contact the Warranty Hotline at (877) 727-6626 Option 3.
Please make certain the appropriate personnel in your dealership are aware of these resources and
are familiar with the details of this recall before responding to customer inquiries.
We apologize for any inconvenience this recall may cause you and your customers. Your
understanding and support in carrying out this campaign is greatly appreciated.
Sincerely,
Kiyoshi Yagi
Director, Technical Services Division
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
ATTACHMENT I – DEALER SERVICE AND PARTS INFORMATION
Emission Recall 6611K
CONDITION OF CONCERN
On certain 2010 CX-7 and 2010 Mazda6 vehicles, a readiness status code, which is used for
OBD-II Readiness Test, may be incorrectly set due to improper evaporative monitoring system
programming.
This emission recall campaign supersedes the MSP27 and Service Bulletin 01-054/09.
SUBJECT VEHICLES
Model
Affected VINs
Build Dates
2010 CX-7
with 2.5L engine
JM3 ER**** A0 300127 through
JM3 ER**** A0 312034
1YVHZ8CH8A5M10780 and
2010 Mazda6
1YVHZ8CH4A5M13546
with 2.5L engine
(only 2 VINs)
Note: The asterisk symbol “*” can be any letter or number.
From May 21, 2009 through
October 21, 2009
September 14, 2009 and
September 22, 2009
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning February 9, 2012.
PARTS INFORMATION
Description
Part Number
Quantity
Note
Campaign Label
9999-95-065A-06
1=50 labels
MStore (no charge)
Vehicle Emission Recall –
Proof of Correction Certificate *
9999-95-ERPC-99
1=50 certificates
MStore (no charge)
* Important notice: California Department of Motor Vehicles and the Commonwealth of
Massachusetts, in conjunction with the California Air Resources Board and the Environmental
Protection Agency for the State of Massachusetts, have implemented the Registration
Renewal/Recall Tie-In Program, which requires the completion of Emission Recalls prior to
registration renewal. Mazda dealers must provide customers a Vehicle Emission Recall – Proof
of Correction Certificate upon completion of the recall.
PARTS ORDERING
Use MStore to order additional Campaign labels (1 = sheet of 50 labels) and Vehicle Emission
Recall – Proof of Correction certificates (1=50 certificates).
WARRANTY CLAIM PROCESSING INFORMATION
PCM Reprogramming
Warranty Type
Symptom Code
Damage Code
Process Number
Part Number Main Cause
Quantity
Labor Operation Number
Labor Hours
R
99
99
AB038A
7777-SP-G30
0
XXG5YXRX
0.3 hrs
Page 1 of 3
ATTACHMENT I – DEALER SERVICE AND PARTS INFORMATION
Emission Recall 6611K
RENTAL CAR INFORMATION
Mazda will authorize rental and service loaner vehicles on a limited basis. We are requesting
dealer understanding and partnership regarding rental and loaner vehicle utilization. Please make
every effort to utilize alternative transportation solutions in place of rental use. Rental is
covered if customer has no alternative means of transportation (1 day limit).
Rental Car Warranty Claim Information
Please submit rentals on a separate claim problem number as follows:
Rental Agency Vehicle
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity
A
99
99
5555-66-11KR
0
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice Number
MM024XRX
0.0
Sublet Type Code
Sublet Amount
Sublet Text
Dealer Loaner Car Fleet
Vehicle
A
99
99
5555-66-11KL
Number of days loaner car was
used Mazda pays $35.00/day
MM024XRX
0.0
Number from Rental Invoice or
Dealer Purchase Order
Enter “Z9” (other)
Up to $30.00 per day for the
number of days customer had
rental car
Number of days rental car was
supplied to customer
Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in
the Mazda Rental Car Reimbursement Program policy.
Page 2 of 3
ATTACHMENT I – DEALER SERVICE AND PARTS INFORMATION
Emission Recall 6611K
VERIFY THE VEHICLE NEEDS THE RECALL
1. Verify the vehicle is within one of the following ranges:
Model
Affected VINs
Build Dates
2010 CX-7
with 2.5L engine
JM3 ER**** A0 300127 through
JM3 ER**** A0 312034
From May 21, 2009 through
October 21, 2009
2010 Mazda6
With 2.5L engine
1YVHZ8CH8A5M10780 and
1YVHZ8CH4A5M13546
September 14, 2009 and
September 22, 2009
If the vehicle is within the above, go to step 2.
If the vehicle is not within the above, return it to inventory or to the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an
Authorized Campaign Label RECALL 6611K attached to the vehicle’s hood or bulkhead.
eMDCS System - Vehicle Status Inquiry Results
If eMDCS displays:
Campaign Label is:
RECALL 6611K
RECALL 6611K
CLOSED
Present
Not present
Present
Action to perform:
Contact the Warranty Hotline at (877) 7276626, option 3, to update vehicle history
Proceed to “REPAIR PROCEDURE”.
Return vehicle to inventory or customer.
Complete a label and apply to vehicle's
hood or bulkhead.
Recall does not apply to this vehicle.
RECALL 6611K is
Does not apply
Return vehicle to inventory or customer.
not displayed
Note: Verify the recall number, as the vehicle may have multiple labels.
Not present
REPAIR PROCEDURE
Please refer to Attachment II.
Page 3 of 3
ATTACHMENT II - REPAIR PROCEDURE
Emission Recall 6611K
SSP/RECALL TEMPLATE
A. VEHICLE INSPECTION PROCEDURE
1. Inspect vehicle for a Campaign Label 6611K attached to the vehicle’s hood or bulkhead.
Campaign Label is:
Action to perform:
Present
Contact the Warranty Hotline at (877) 727-6626 option 3 to update vehicle history.
Not present
Proceed to “B. REPAIR PROCEDURE”.
NOTE: Verify Recall number as the vehicle may have multiple Recalls.
campaign_label
CAMPAIGN LABEL
CAMPAIGN NO:_____________
DEALER CODE:_____________
DATE:
P/N 9999-95-065A-06
1326b
Page 1 of 4
ATTACHMENT II - REPAIR PROCEDURE
Emission Recall 6611K
B. REPAIR PROCEDURE
1. Reboot the IDS to clear memory before PCM reprogramming.
2. Using IDS 76.01 or later software, reprogram the PCM to the latest calibration (refer to “Calibration Information” table) by following the “Module Reprogramming” procedure.
NOTE:
•
•
•
•
•
•
Always update the IDS tool first, then follow on-screen instructions to download the needed calibration file for PCM reprogramming.
It is not necessary to remove any fuses or relays during PCM reprogramming when the IDS
screen prompts you to do so. You may accidentally stop power to one of the PCM terminals and
cause the PCM to be blanked, or you may receive error messages during the IDS reprogramming procedure.
IDS shows the calibration part numbers after programming the PCM.
Please be aware that PCM calibration part numbers and file names listed in any Service Bulletin
may change due to future releases of IDS software, and additional revisions made to those calibrations for service related concerns.
When reprogramming a PCM, IDS will always display the “latest” calibration P/N available for
that vehicle. If any calibration has been revised/updated to contain new information for a new
service concern/issue, it will also contain all previously released calibrations.
When performing this procedure, we recommend that a battery charger be installed on
the vehicle battery and turned ON to a maximum charge of no more than 20 AMPS to
keep the vehicle battery up to capacity. If you exceed 20 AMPS, it could damage the VCM.
3. After performing the PCM reprogramming procedure, clear all CMDTCs and verify the repair by starting the
engine and making sure there are no MIL illumination or abnormal warning lights present.
NOTE:
•
•
If any DTCs should remain after performing DTC erase, diagnose the DTCs according to the
appropriate Troubleshooting section of the Workshop Manual.
After PCM reprogramming, it is no longer necessary to road test the vehicle to “relearn” KAM
(Keep Alive Memory).
Page 2 of 4
ATTACHMENT II - REPAIR PROCEDURE
Emission Recall 6611K
CALIBRATION INFORMATION
2010 Mazda6 2.5L Engine
Spec
Transmission
New PCM Calibration
US Fed and Canada
MT
L518-18881-M or later
AT
L519-18881-M or later
MT
L520-18881-M or later
AT
L521-18881-M or later
Spec
Transmission
New PCM Calibration
US Fed and Canada
MT / AT
L556-18881-F or later
US Calif
M/T / AT
L555-18881-F or later
US Calif
2010 CX-7 2.5L Engine
NOTE: Disregard the following statement found on the IDS screen: “This calibration update needs part
replacement simultaneously. For details, please refer to technical service information issued by Mazda
Motor Corporation or your Distributor and follow the instruction. Otherwise, you will not fix the problem
correctly.” This statement will be removed in the future.
Page 3 of 4
ATTACHMENT II - REPAIR PROCEDURE
Emission Recall 6611K
C. CAMPAIGN LABEL INSTALLATION
1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “6611K”, your dealer code, and
today’s date.
CAMPAIGN LABEL
CAMPAIGN NO:_____________
DEALER CODE:_____________
DATE:
P/N 9999-95-065A-06
1326b
2. Affix it to the hood or bulkhead as shown.
campaign_label
3. Return vehicle to customer.
Page 4 of 4