SSP-87

SB-10043875-3697
TO:
Mazda Dealership General Managers, Service Managers, and Parts Managers
DATE:
January 2012
SUBJECT:
Warranty Extension Program - Special Service Program (SSP) 87
2007-2010 CX-7, 2007-2010 Mazdaspeed3, 2006-2007 Mazdaspeed6 – L3T engine
Variable Valve Timing Noise and Timing Chain Noise
Mazda Motor Corporation is extending the warranty coverage for the specific repair of variable valve
timing (VVT) noise or timing chain noise concern, on certain 2007-2010 CX-7 vehicles equipped with
L3T engine and produced from February 14, 2006 through February 26, 2010, and 2007-2010
Mazdaspeed3 vehicles equipped with L3T engine and produced from June 28, 2006 through
February 27, 2010, and 2006-2007 Mazdaspeed6 vehicles equipped with L3T engine and produced
from August 4, 2005 through June 30, 2007.
The warranty coverage for this specific repair is extended to 7 years (84 months) from the original
warranty start date or 70,000 miles, whichever comes first.
On certain vehicles, a loud ticking noise may be exhibited from the VVT when the engine is first
started at cold condition, due to wear on the lock pin hole in the VVT rotor or breakage of the VVT
case. At normal engine operating temperatures, some vehicles may exhibit a knocking/rattle type
noise from the front timing cover and/or valve (cylinder head) cover at engine speeds below 2,000
rpm, due to excessive stretching of the timing chain.
This is a warranty extension for the specified part only. Inspection and replacement of nonfailed parts will not be eligible for reimbursement to the dealer or customer. This program
extends the warranty period for actual failures due to defects in workmanship or materials in
accordance with Mazda Warranty Policy and Procedures.
Owners of subject vehicles will be notified by first class mail beginning January 13, 2012.
This package contains important information about SSP87:
Attachment I
Attachment II
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Parts and Service Information
Owner Notification Letter
Page 2
For technical assistance, call the Technical Assistance Hotline at (888) 832-8477, Option 3 for English
speaking Hotline Specialist, option 4 for Spanish speaking Hotline Specialist.
For parts questions, contact the Corporate Dealer Assistance Group at (877) 727-6626, option 2.
For warranty questions, contact the Warranty Hotline at (877) 727-6626, option 3.
Please make certain that the appropriate personnel in your dealership are aware of these resources
and are familiar with the details of this program before responding to customer inquiries. Your
understanding and support in carrying out this program is greatly appreciated.
Sincerely,
Kiyoshi Yagi
Director, Technical Services
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
ATTACHMENT I – PARTS AND SERVICE INFORMATION
SSP87
WARRANTY EXTENSION
For certain 2007-2010 CX-7 vehicles with L3T Engine, 2007-2010 Mazdaspeed3 vehicles with
L3T engine, and 2006-2007 Mazdaspeed6 vehicles with L3T engine, the warranty coverage for
the specific repair is extended to 7 years (84 months) from the original warranty start date or
70,000 miles, whichever comes first.
CONDITION OF CONCERN
On certain vehicles, a loud ticking noise may be exhibited from the VVT when the engine is
first started at cold condition, due to a wear on the lock pin hole in the VVT rotor or breakage of
the VVT case. At normal engine operating temperatures, some vehicles may exhibit a
knocking/rattle type noise from the front timing cover and/or valve (cylinder head) cover at
engine speeds below 2,000 rpm, due to excessive stretching of the timing chain.
Note: The warranty extension does not apply if the condition is determined to be due to
poor maintenance (insufficient oil changes or using engine oil of viscosity lower than
5W-30).
SUBJECT VEHICLES
Model
VIN range
Production Date Range
2007-2010 MY
CX-7
with L3T engine
JM3 ER29** 70 100057 – 169185
JM3 ER29** 80 169186 – 215755
JM3 ER29** 90 215756 – 238633
JM3 ER*W** A0 300038 – 327443
From February 14, 2006 through
February 26, 2010
JM1 BK34** 71 603266 – 774164
JM1 BK34** 81 774441 – 880461
JM1 BK34** 81 100062 – 187235
JM1 BK34** 91 187392 – 251166
From June 28, 2006 through
November 1, 2008
JM1 BL1H** A1 155391 – 295246
From May 12, 2009 through
February 27, 2010
JM1 GG12L* 61 100056 – 108051
JM1 GG12L* 71 108052 – 110746
From August 4, 2005 through
June 30, 2007
2007-2010 MY
Mazdaspeed3
with L3T engine
2006-2007 MY
Mazdaspeed6
with L3T engine
Note: The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning January 13, 2012. Owners will be
advised they do not need to bring their vehicle to a dealer if it is functioning normally.
Page 1 of 5
ATTACHMENT I – PARTS AND SERVICE INFORMATION
SSP87
PARTS INFORMATION
For replacement of VVT Actuator only:
Description
Variable Valve Timing Actuator
Seal Cover
Sealing Head Cover Washer
Washer
Engine Oil (5W-30)
Blind Plug
Part Number
L3K9-12-4X0C
L3K9-10-230
LFBL-10-237
L3K9-12-429
0000-77-5W30-QT
9XG0-99-667L
Quantity
1
1
14
2
6 (Quarts)
1
For replacement of VVT Actuator and Timing Chain:
Description
Timing Chain
Seal Cover
Sealing Head Cover Washer
Crankshaft Pulley Lock Bolt
Oil Seal
Lock Washer
RTV Sealer
Variable Valve Timing Actuator
Washer
Engine Oil (5W-30)
Blind Plug
Part Number
L3K9-12-201A
L3K9-10-230
LFBL-10-237
LF01-11-406
L3G6-10-602
L3K9-11-407
0000-77-1217-ES
L3K9-12-4X0C
L3K9-12-429
0000-77-5W30-QT
9XG0-99-667L
Quantity
1
1
14
1
1
3
1
1
2
6 (Quarts)
1
Notes
1 tube = 1 repair
SST
Description
Tensioner Release
Tool Set
Part Number
49G0-10-4A0
Notes
To be used for releasing the timing chain
tensioner without removing front engine cover
Page 2 of 5
ATTACHMENT I – PARTS AND SERVICE INFORMATION
SSP87
WARRANTY CLAIM PROCESSING INFORMATION
This Warranty Information applies only to affected CX-7, Mazdaspeed3 and Mazdaspeed6
vehicles exhibiting abnormal noise from the engine room due to wear on the lock pin hole in
the VVT rotor, VVT case breakage, or timing chain stretching.
Vehicles within Mazda New Vehicle Limited Warranty, Powertrain Limited Warranty or
Emission Warranty:
IMPORTANT: Do not enter a Process Number if within the warranty period.
Replacement of VVT Actuator
Symptom Code
Damage Code
Part Number Main
Cause / Quantity
Related Part Number /
Quantity
Labor Operation /
Labor Hours
82
9C
L3K9-12-4X0C / 1 pc
Please refer to the Parts Information for the related part number
and quantity.
XXG5JXRX / 2.9 Hrs. (2007-2010 CX-7)
XXG5KXRX / 3.0 Hrs. (2007-2010 Mazdaspeed3)
XXG5LXRX / 3.2 Hrs. (2006-2007 Mazdaspeed6)
Replacement of VVT Actuator and Timing Chain
Symptom Code
Damage Code
Part Number Main
Cause / Quantity
Related Part Number /
Quantity
Labor Operation /
Labor Hours
82
9C
L3K9-12-201A / 1 pc
Please refer to the Parts Information for the related part number
and quantity.
XXG5MXRX / 4.4 Hrs. (2007-2010 CX-7)
XXG5NXRX / 4.3 Hrs. (2007-2009 Mazdaspeed3)
XXG5PXRX / 4.5 Hrs. (2010 Mazdaspeed3)
XXG5RXRX / 4.5 Hrs. (2006-2007Mazdaspeed6)
Page 3 of 5
ATTACHMENT I – PARTS AND SERVICE INFORMATION
SSP87
Vehicles outside Mazda New Vehicle Limited Warranty, Powertrain Limited Warranty or
Emission Warranty:
Replacement of VVT Actuator
Process Number
Symptom Code
Damage Code
Part Number Main
Cause / Quantity
Related Part Number /
Quantity
Labor Operation /
Labor Hours
Process Number
Symptom Code
Damage Code
Part Number Main
Cause / Quantity
Related Part Number /
Quantity
Labor Operation /
Labor Hours
AB042A
82
9C
L3K9-12-4X0C / 1 pc
Please refer to the Parts Information for the related part number
and quantity
XXG5JXRX / 2.9 hrs. (2007-2010 CX-7)
XXG5KXRX / 3.0 hrs. (2007-2010 Mazdaspeed3)
XXG5LXRX / 3.2 hrs. (2006-2007 Mazdaspeed6)
Replacement of VVT Actuator and Timing Chain
AB043A
82
9C
L3K9-12-201A / 1 pc
Please refer to the Parts Information for the related part number
and quantity
XXG5MXRX / 4.4 hrs. (2007-10 CX-7)
XXG5NXRX / 4.3 hrs. (2007-2009 Mazdaspeed3)
XXG5PXRX / 4.5 hrs. (2010 Mazdaspeed3)
XXG5RXRX / 4.5 hrs. (2006-2007 Mazdaspeed6)
Page 4 of 5
ATTACHMENT I – PARTS AND SERVICE INFORMATION
SSP87
VERIFY THE VEHICLE IS APPLICABLE TO SSP87
1. Verify the vehicle is within the following ranges:
Model
VIN range
Production Date Range
2007-2010 MY
CX-7
with L3T engine
JM3 ER29** 70 100057 – 169185
JM3 ER29** 80 169186 – 215755
JM3 ER29** 90 215756 – 238633
JM3 ER*W** A0 300038 – 327443
From February 14, 2006 through
February 26, 2010
JM1 BK34** 71 603266 – 774164
JM1 BK34** 81 774441 – 880461
JM1 BK34** 81 100062 – 187235
JM1 BK34** 91 187392 – 251166
From June 28, 2006 through
November 1, 2008
JM1 BL1H** A1 155391 – 295246
From May 12, 2009 through
February 27, 2010
JM1 GG12L* 61 100056 – 108051
JM1 GG12L* 71 108052 – 110746
From August 4, 2005 through
June 30, 2007
2007-2010 MY
Mazdaspeed3
with L3T engine
2006-2007 MY
Mazdaspeed6
with L3T engine
If the vehicle is within the above ranges, go to step 2.
If the vehicle is not within the above ranges, it is not applicable to the SSP87.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
eMDCS System - Vehicle Status Inquiry Results
If eMDCS displays:
Action to perform:
SSP87 OPEN
Proceed to “REPAIR PROCEDURE” only if abnormal noise from
VVT and/or timing chain is related to this SSP87.
SSP87 EXPIRED
Vehicle outside warranty time limitation
SSP87 is not displayed
SSP87 does not apply to this vehicle.
Note: Because this is a warranty extension program, application of a campaign label is not
necessary, even when replacing the VVT actuator and/or timing chain.
REPAIR PROCEDURE
Please refer to Technical Service Bulletin 01-018/11.
Page 5 of 5

CSC-10043875-4853
January 2012
2007-2010 CX-7, 2007-2010 Mazdaspeed3, 2006-2007 Mazdaspeed6 – L3T Engine
Variable Valve Timing Noise and Timing Chain Noise
Warranty Extension Program - Special Service Program (SSP) 87
Dear Mazda Owner:
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the
warranty coverage for the specific repair of variable valve timing (VVT) noise and/or timing chain
noise concern, on certain 2007-2010 CX-7 vehicles equipped with L3T engine and produced from
February 14, 2006 through February 26, 2010, and 2007-2010 Mazdaspeed3 vehicles equipped with
L3T engine and produced from June 28, 2006 through February 27, 2010, and 2006-2007
Mazdaspeed6 vehicles equipped with L3T engine and produced from August 4, 2005 through June
30, 2007.
The warranty coverage for the specific repair is extended to 7 years (84 months) from the original
warranty start date or 70,000 miles, whichever comes first.
If you are a recipient of this notice, your vehicle is included in this program.
What is the problem?
On certain vehicles, a loud ticking noise may be exhibited from the VVT when the engine is first
started at cold condition, due to a wear on the lock pin hole in the VVT rotor or breakage of the VVT
case. After the engine warms up, some vehicles may exhibit a knocking/rattle type noise from the
front timing cover and/or valve (cylinder head) cover at engine speeds below 2,000 rpm, due to
excessive stretching of the timing chain.
The warranty extension does not apply if the problem is caused by poor vehicle maintenance
(insufficient oil changes or using engine oil of viscosity lower than 5W-30).
What will Mazda do?
If your vehicle experiences the noise from engine room (VVT and/or timing chain noise), your Mazda
dealer will inspect the vehicle to verify the cause of the noise. If the noise is caused by the VVT or
timing chain concern, your dealer will replace the VVT actuator, or both the VVT actuator and timing
chain, free of charge, during the terms of this warranty extension program. The repair should take
approximately 5 hours to complete. However, it may take longer depending on the service workload
at your Mazda dealership. If the noise is caused by poor vehicle maintenance (insufficient oil changes
or using engine oil of viscosity lower than 5W-30), this warranty extension program does not apply.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page -2As a reminder, Mazda may provide alternate transportation when your vehicle is at an authorized
Mazda dealership for a warranty repair. To be eligible for alternate transportation, your vehicle must
be within the mileage and time limitations under the Mazda New Vehicle Limited Warranty or
Powertrain Limited Warranty for 2007 and newer model years, and adhere to the Rental Car
Reimbursement policy. Ask your dealer for details about the Mazda Rental Car Reimbursement
Program.
What should you do?
If your vehicle is functioning normally, there is no need to contact your dealer. We suggest keeping
this letter with the vehicle’s warranty information booklet for future reference.
If your vehicle experiences the noise from engine room (VVT and/or timing chain noise), please make
an appointment with a Mazda dealer to have the vehicle inspected and repaired as necessary.
What if you have already paid for the repair?
If you have already paid for the applicable inspection, repair or part replacement due to noise from
VVT and/or timing chain, you may be eligible for reimbursement of reasonable repair expenses based
on Mazda’s repair standards.
Please complete the enclosed “Reimbursement Application Form,” including the necessary
documentation, and mail it to us in the preaddressed envelope provided, allowing 6-8 weeks for
processing. In order to be eligible for reimbursement, you must have thoroughly followed the
scheduled maintenance requirements for the engine and be able to document that the engine has
been properly maintained.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at
www.MazdaUSA.com or consult your local yellow pages.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify the
current owner. If you are a vehicle lessor receiving this notice, please take steps to ensure that this
notice is forwarded to the lessee.
Still have questions?
If you have any questions regarding this program, please contact our Customer Assistance Center at
(800) 222-5500, option #6.
Your satisfaction is a priority for Mazda. We actively work to improve our products and search for
solutions to improve your ownership experience. Please accept our apologies for any inconvenience
this program may have caused you.
Sincerely,
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com