TB-40-12-03

SB-10045561-9496
Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Routan
2009-2010
All
All
All
All
Condition
40 12 03 July 31, 2012 2028396
Growl, Hum or Grind Sound at the Front Wheel Hub and Bearing
The customer may describe a noise coming from the front of the vehicle when driven.
Technical Background
Front wheel hub bearing noise from front suspension.
Vehicles may experience premature front wheel bearing wear, resulting in a growl, hum or grinding noise while
driving.
Review wheel and hub and bearing inspection, see Chassis, Suspension, Wheels, Steering, Group 40, in
ElsaWeb.
Production Solution
N/A.
Service
Procedure:
1. Road test vehicle for 5 minutes.
2. Was there a growling, humming or grinding sound at the front wheels?
YES: Proceed to step 3.
NO: Continue further diagnosis, this bulletin does not apply.
3. Raise and support vehicle.
4. Replace both wheel hub and bearing assemblies, see Repair Group 40 in ElsaWeb.
Note:
Front wheel bearing hub assemblies must be ordered and replaced in pairs!
Page 1 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Note
All Routan pre and post road test time units are included in the labor operation. Therefore, no road test time units
will appear in the designated area within the warranty table.
Only 1 of the three labor operations below will apply.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Routan
2009-2010
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type
Service Number:
Damage
HST
Damage Location
(Depends on Service No.)
CWM2028396
Use applicable when
indicated in ElsaWeb (L/R)
Code
4067
0010
Parts Manufacturer
Routan
USM
Original Part Number:
7B0407621
Road Test Only (no further action required)
40670199 = 20 TU
3)
40672099 = 110 TU
Labor Operation : Replace Front Right and
Left Wheel Hub and Bearing Assemblies (to be
used when performing warranty front brake
repair)
3)
40673499 = 60 TU
Causal Part: Wheel Hub and Bearing
7B0407621B
Labor Operation : Replace Front Right and
Left Wheel Hub and Bearing Assemblies
1)
Diagnostic Time
2)
4)
GFF Time expenditure
01500000 = 00 TU max.
NO
Road Test
01210002
NO
Page 2 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Technical Diagnosis
0132xxxx = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2028396” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
Part Description
Part No:
Quantity
Wheel Hub and Bearing
7B0407621B
2
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 3 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.