SB-K-128

SB-10047139-1145
SERVICE
Owner-Notified Service Action K128:
BULLETIN
Right-Hand Rear Fog Lamp
25-SEP-12
No.:
3-291USA
Section:
WARRANTY
Market:
USA
DESCRIPTION
A limited number of 2012 model year Jaguar XK vehicles may have been manufactured away from process and in
some cases the right-hand (RH) rear fog lamp may be incorrectly welded.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is: B47530 – B47654. A list of specific affected VINs is attached.
Mailing to vehicle owners is expected to commence the week of 8 October 2012.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this Service Action prior to
undertaking any rework action. Retailers are required to HOLD all affected vehicles in the above VIN range that
are in their control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the
rework action. Affected vehicles already in the hands of customers should be updated at the next available
opportunity.
Refer to Technical Bulletin K128, Service Action: Right-Hand Rear Fog Lamp, for detailed repair instructions.
PARTS
PART NO.
DESCRIPTION
QTY
% OF VEHICLES REQUIRING PART*
C2P21456
Foam seal
1
100
C2P21458
Rear fog lamp (right-hand)
1
100
* when ordering parts, order the expected percentage failure rate of parts identified only
TOOLS
Refer to Workshop Manual for any required tools
WARRANTY
NOTE: Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest
repair time. Check DDW to ensure that the vehicle is affected by this Service Action prior to
undertaking any rework action. At the time of confirming a booking for vehicle repair, ensure that all
outstanding Service Actions are identified to ensure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K128' together with the relevant Option Code
from the table. SRO and parts information is included for information only. The Option Code(s) that allows for
the drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this
action alone to be undertaken.
This Service Action is valid for a limited time only. Warranty claims with a repair date prior to the
30 September 2014 closure date must be submitted for payment within 30 calendar days of completion of the
repair.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
K128
K128
B
Fit foam seal; replace right-hand rear fog lamp Coupe
86.94.41
0.50
C2P21456
C2P21458
1
1
Fit foam seal; replace right-hand rear fog lamp Coupe
Drive in / drive out
86.94.41
0.50
C
10.10.10
0.10
C2P21456
C2P21458
-
1
1
-
K128
B
Fit foam seal; replace right-hand rear fog lamp Convertible
86.94.41
0.30
C2P21456
C2P21458
1
1
0.30
C
Fit foam seal; replace right-hand rear fog lamp Convertible
Drive in / drive out
86.94.41
K128
10.10.10
0.10
C2P21456
C2P21458
-
1
1
-
Normal Warranty policies and procedures apply
TIME
(HOURS)
PART NO.
QTY.
Service Action K128: Affected VIN List - USA
RETAILER CODE / NAME
VIN
0518 San Jose British Motors
B47599*
5398 Jaguar Greensboro
B47557*
5581 Jaguar Palm Beach
B47636
5609 Jaguar Boise
B47533
5612 Jaguar Huntsville
B47537
5684 Bergen Jaguar
B47632
5691 Jaguar of Sarasota
B47652
5708 THE COLLECTION
B47541
5727 Crest Jaguar of Woodbridge
B47613
B47641
5729 Gaudin Jaguar
B47530
5744 Jaguar Huntington
B47545
5755 Jaguar Anaheim Hills
B47605
*vehicles currently shown in retailer stock
Service Action K128: Sample Owner Letter
Service Action K128: Right-Hand Rear Fog Lamp
Affected Vehicles: 2012MY Jaguar XK
Dear Jaguar XK Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction program to owners of
certain 2012 model year Jaguar XK vehicles.
What is the issue?
The affected vehicles have potentially been manufactured with incorrectly welded rear right-hand rear fog lamp.
What will Jaguar and your Jaguar retailer do?
Your authorized Jaguar retailer will replace the right-hand rear fog lamp assembly of your vehicle. The update will
be carried out free of charge.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Service Action K128 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your Jaguar retailer may need your vehicle for a
longer time due to service scheduling requirements.
Attention Leasing Agencies: Please forward this notification to the lessee within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this program or need assistance in locating your nearest authorized
Jaguar retailer, please contact the Jaguar Customer Relationship Center at:
o 800-4JAGUAR (800-452-4827)
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from
the 'Contact Us' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar
in cooperation with your authorized retailer will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely
Customer Experience Manager