DC-516

SB-10047899-2101
From:
Sent:
Subject:
Audi Communications
Wednesday, October 10, 2012 5:16 PM
Audi of America dealership communications regarding counterfeit airbags issue
Importance:
High
October 10, 2012
Read
if Red
DEALER
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GENERAL
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From: Audi Communications
SALES
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CPO
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SERVICE
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Action Required: No
PARTS
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Deadline: N/A
Audi of America dealership communications regarding counterfeit airbags issue
Situation
On October 10, 2012, the National Highway Traffic Safety Administration released a press release regarding
the potential for some vehicles to be at risk for containing counterfeit airbags if the airbags in the vehicle
were replaced at independent repair shops that are not Audi dealerships or Audi certified.
The Audi vehicles listed by NHTSA as at risk vehicles for the potential of containing counterfeit airbags if the
airbags have been replaced are MY 2006-2009 A3, A4, A6, A8, Q5, and Q7 vehicles.
If a Customer purchased their vehicle new, or if the vehicle is Certified pre-owned and a CARFAX report
shows the airbag has never been replaced, there is no issue.
Response
Audi dealership and repair center partners should refer customers with additional questions to the Audi
Customer Experience Center call line at 1-800-822-AUDI (2834). As a course of action for the Customer
Experience Center if the consumer feels they may be at risk they should be urged to contact their insurer or
the service provider that repaired their vehicle.
# of ATTACHMENT(S): 0
Dealer personnel will receive this material via email by 10 a.m. EDT on Thursday, October 11.
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