SB-13-024

CSC-10051790-4725

CSC-10051790-9190

SB-10051790-5427
Service Bulletin
Applies To:
2014 Accord Plug-in – Check the iN VIN status for eligibility
13-024
April 6, 2013
Product Update: Audio and Audio-Navigation Unit Software Update
(Supersedes 13-024, dated March 19, 2013, to revise the information marked by the black bars)
REVISION SUMMARY
Under TOOL INFORMATION, the tool part number has
been updated.
BACKGROUND
There are several known audio and navigation system
software bugs that are repaired by updating the
software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of
this product update starting in April 2013. An example
of the customer notification is included at the end of
this service bulletin.
Before doing work on a vehicle, verify its eligibility by
doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with
the USB device.
REPAIR PROCEDURE
Vehicles with Navigation (with Touch Screen)
1. Connect a battery charger or a fully charged jumper
battery to the vehicle and leave it connected during
the entire update procedure to maintain a steady
voltage.
2. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
NOTE: Do not put the USB stick in before the
system boot up. It may lock up the unit.
3. Wait for the navigation system to finish booting up,
then insert the USB update device into the USB
port in the center console. See TOOL
INFORMATION.
NOTE: The vehicle must remain ON during the
update procedure. If the vehicle is turned OFF,
or the USB update device is removed at any
time during the update process, the audionavigation unit will lock up and you will need to
use the RECOVERY PROCEDURE.
TOOL INFORMATION
Audio/Navigation USB Update Device:
T/N 07AAZ-SEAA100
WARRANTY CLAIM INFORMATION
Operation Number: 0535A1
Flat Rate Time:
0.3 hour
Failed Part:
P/N39542-T3V-A61
Defect Code:
5UE00
Symptom Code:
S9000
Skill Level:
Repair Technician
 2013 American Honda Motor Co., Inc. – All Rights Reserved
ATB 49347-49406 REV1 (1304)
1 of 4
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
4. Both screens will shut off for about 10 seconds and
reboot with the notification below flashing on the
navigation screen.
6. When the update is complete, the system will
reboot two times to the HondaLink screen, the
Enter code message and keypad will appear on the
screens, although they may not appear at the same
time. Wait for both screens to appear, then press
the POWER button to select the vehicle OFF mode.
NOTE: You must wait for both screens to
appear before selecting the vehicle OFF mode,
or you will lock up the unit.
5. The software update will begin. A Notification
screen loading bar will display on both screens.
NOTE: The engine does not need to be running to
do this update.
NOTE: The software update takes about 30
minutes to complete.
Update Order:
1. ERATO
2. SH-BOOT
3. SH-IPL
4. SH-NK
5. Utility
6. BUuCOM
On the touch screen, the progress bar will stop at
100% after ERATO is updated and remain at 100%
throughout all SH and Utility updates. The progress
bar will go back to 0% and resume when the
BUuCOM update starts.
2 of 4
7. Remove the USB update device and wait at least
1 minute.
8. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
Once the Enter code screens appear, press and
hold the power button for 2 seconds until you hear
the beep.
9. The navigation screen will show the GPS
initialization message.
13-024
10. Press and hold the NAVI, BACK, and MENU
buttons until the Select Diagnosis Items screen
appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new
version as shown below. If the software is not
updated, turn the vehicle to the OFF mode, and go
back to step 2 and repeat the update procedure.
RECOVERY PROCEDURE
1. Press the POWER button to select the vehicle OFF
mode.
2. Make sure the USB update device is inserted into
the USB port, then do a battery cable reset for
2 minutes.
NOTE: Make sure the USB is inserted when the
vehicle is turned back to the ON mode because
when the unit powers up, it will immediately look for
the USB to start the recovery process.
• Disconnect the negative battery cable first, then
the positive battery cable.
• Short the battery cables together with a jumper
wire for 2 minutes.
• Remove the jumper wire, and reconnect the
battery cables - positive cable first, then
negative.
3. Reattach the battery charger or fully charged
jumper battery.
4. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
NOTE: Do not start the vehicle because starting the
vehicle interrupts the steady battery power needed
to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD
slot are blinking. This indicates the recovery
process is working.
NOTE:
• The recovery process and software update
reload takes 15-30 minutes depending on when
the update process was interrupted.
• The displays may stay blank during this time.
14. Exit Version and select Diagnosis Items screens
by selecting Return twice.
NOTE: It will be necessary to delete and re-pair all
phones previously paired to the HFL. Otherwise all
phones previously paired will not work.
6. When the recovery process and software update is
complete, the Enter code message and keypad
screens (with navigation) appear. Press the
POWER button to select the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to REPAIR PROCEDURE to complete the
update process.
13-024
3 of 4
Example of Customer Letter
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Plug-in Hybrid Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2014 Accord Plug-in involved in this
product update. If this is not the case, or the name/
address information is not correct, please fill out and
return the enclosed, postage-paid Information Change
Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
4 of 4
13-024

CSC-10051790-8877

SB-10051790-1861
Service Bulletin
Applies To:
2014 Accord Plug-in – Check the iN VIN status for eligibility
13-024
March 19, 2013
Product Update: Audio and Audio-Navigation Unit Software Update
BACKGROUND
There are several known audio and navigation system
software bugs that are repaired by updating the
software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of
this product update starting in April 2013. An example
of the customer notification is included at the end of
this service bulletin.
Before doing work on a vehicle, verify its eligibility by
doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with
the USB device.
TOOL INFORMATION
Audio/Navigation USB Update Device:
T/N 07AAZ-T2GA100
REPAIR PROCEDURE
Vehicles with Navigation (with Touch Screen)
1. Connect a battery charger or a fully charged jumper
battery to the vehicle and leave it connected during
the entire update procedure to maintain a steady
voltage.
2. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
NOTE: Do not put the USB stick in before the
system boot up. It may lock up the unit.
3. Wait for the navigation system to finish booting up,
then insert the USB update device into the USB
port in the center console. See TOOL
INFORMATION.
NOTE: The vehicle must remain ON during the
update procedure. If the vehicle is turned OFF,
or the USB update device is removed at any
time during the update process, the audionavigation unit will lock up and you will need to
use the RECOVERY PROCEDURE.
WARRANTY CLAIM INFORMATION
Operation Number: 0535A1
Flat Rate Time:
0.3 hour
Failed Part:
P/N39542-T3V-A61
Defect Code:
5UE00
Symptom Code:
S9000
Skill Level:
Repair Technician
 2013 American Honda Motor Co., Inc. – All Rights Reserved
ATB 49347 (1303)
1 of 4
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
4. Both screens will shut off for about 10 seconds and
reboot with the notification below flashing on the
navigation screen.
6. When the update is complete, the system will
reboot two times to the HondaLink screen, the
Enter code message and keypad will appear on the
screens, although they may not appear at the same
time. Wait for both screens to appear, then press
the POWER button to select the vehicle OFF mode.
NOTE: You must wait for both screens to
appear before selecting the vehicle OFF mode,
or you will lock up the unit.
5. The software update will begin. A Notification
screen loading bar will display on both screens.
NOTE: The engine does not need to be running to
do this update.
NOTE: The software update takes about 30
minutes to complete.
Update Order:
1. ERATO
2. SH-BOOT
3. SH-IPL
4. SH-NK
5. Utility
6. BUuCOM
On the touch screen, the progress bar will stop at
100% after ERATO is updated and remain at 100%
throughout all SH and Utility updates. The progress
bar will go back to 0% and resume when the
BUuCOM update starts.
2 of 4
7. Remove the USB update device and wait at least
1 minute.
8. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
Once the Enter code screens appear, press and
hold the power button for 2 seconds until you hear
the beep.
9. The navigation screen will show the GPS
initialization message.
13-024
10. Press and hold the NAVI, BACK, and MENU
buttons until the Select Diagnosis Items screen
appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new
version as shown below. If the software is not
updated, turn the vehicle to the OFF mode, and go
back to step 2 and repeat the update procedure.
RECOVERY PROCEDURE
1. Press the POWER button to select the vehicle OFF
mode.
2. Make sure the USB update device is inserted into
the USB port, then do a battery cable reset for
2 minutes.
NOTE: Make sure the USB is inserted when the
vehicle is turned back to the ON mode because
when the unit powers up, it will immediately look for
the USB to start the recovery process.
• Disconnect the negative battery cable first, then
the positive battery cable.
• Short the battery cables together with a jumper
wire for 2 minutes.
• Remove the jumper wire, and reconnect the
battery cables - positive cable first, then
negative.
3. Reattach the battery charger or fully charged
jumper battery.
4. Press the POWER button twice (without pressing
the brake pedal) to select the vehicle ON mode.
NOTE: Do not start the vehicle because starting the
vehicle interrupts the steady battery power needed
to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD
slot are blinking. This indicates the recovery
process is working.
NOTE:
• The recovery process and software update
reload takes 15-30 minutes depending on when
the update process was interrupted.
• The displays may stay blank during this time.
14. Exit Version and select Diagnosis Items screens
by selecting Return twice.
NOTE: It will be necessary to delete and re-pair all
phones previously paired to the HFL. Otherwise all
phones previously paired will not work.
6. When the recovery process and software update is
complete, the Enter code message and keypad
screens (with navigation) appear. Press the
POWER button to select the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to REPAIR PROCEDURE to complete the
update process.
13-024
3 of 4
Example of Customer Letter
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Plug-in Hybrid Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2014 Accord Plug-in involved in this
product update. If this is not the case, or the name/
address information is not correct, please fill out and
return the enclosed, postage-paid Information Change
Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
4 of 4
13-024