TIS-21-13

SB-10052228-9223
Service
Technical Information
21/13 ENU
WD13
4
WD13 - Maintenance and Service Intervals For Race Track Use (Workshop Campaign)
Vehicle Type:
911 Carrera GTS (997)/911 Carrera 4 GTS (997)
911 Turbo (997)/911 Turbo S (997)
911 GT3 (997)/911 GT3 RS (997)/911 GT3 RS 4.0 (997)/911 GT2 (997)
Model Year:
As of 2009 up to 2013
Equipment:
Central wheel lock (I-no. 422, 430)
Concerns:
Maintenance and Service Intervals for race track use
Information:
This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles.
Current market observation shows that the race track usage profile of many vehicles in the 911 model
line now comes close to that of pure GT3 racing vehicles (e.g. GT3 Cup).
The component stresses associated with race track use and competitive driving are much higher than for
a sporty driving style on public roads.
The new maintenance and service intervals for race track use must therefore be observed, particularly
for highly stressed chassis components, in the same way as is required for GT3 racing vehicles.
If these new maintenance and service intervals are not observed, the failure of highly stressed
components cannot be ruled out, particularly in the case of components in advanced stages of wear.
For this reason, Porsche has established new maintenance and service intervals for race track
use.
Action
Required:
During workshop campaign WD13, customers whose vehicles were fitted with the current standard
version of the rear wheel hub at the factory will be informed about the new maintenance and service
intervals for race track use.
Each owner of record for the affected VINs will be mailed a notification letter with an enclosed owner's
manual supplement that outlines the new maintenance and service intervals.
NOTE: The new Maintenance and Service Checklist is available in the Document Repository
under Service Operations, Group 0 (zero); P/N PNA 000 162 FG.
Affected
Vehicles:
The VIN(s) can be checked by using PIWIS Vehicle Information link to verify if the campaign affects the
vehicle. This campaign is scope specific to the VIN! Failure to verify in PIWIS may result in an improper
repair. This campaign affects 4,709 vehicles in North America.
Procedure:
See Attachment “A”.
2013© Porsche Cars North America, Inc.
AfterSales
Apr 9, 2013
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Service
WD13
Claim
Submission:
ENU
Technical Information
21/13
See Attachment “B”
Attachment "A": Procedure
PCNA will mail a customer notification letter to affected customers as noted above.
The new Maintenance and Service Intervals outlined in the supplement that accompanies the letter are as
follows:
Additional maintenance for race track use/Vehicles with central lock, model years 2009-2013
Additional maintenance every 4,200 miles (7,000 km) for race track use (cumulative)
❏ Replace wheel hubs and wheel bearings on rear axle
❏ Replace central lock bolts on rear axle
Additional maintenance every 8,400 miles (14,000 km) for race track use (cumulative)
❏ Replace wheel bearing housing on rear axle
❏ Replace wheel hubs and wheel bearings on front axle
❏ Replace central lock bolts on front axle
Additional maintenance every 16,800 miles (28,000 km) for race track use (cumulative)
❏ Replace wheel bearing housing on front axle
Attachment "B": Claim Submission - Workshop Campaign WD13
Warranty claims should be submitted via WWS/PQIS.
Open campaigns may be checked by using either the PIWIS Vehicle Information system or through PQIS
Job Creation.
Labor, parts, and sublet will be automatically inserted when Technician is selected in WWS/PQIS. If
necessary, the required part numbers will need to be manually entered into warranty system by the dealer
administrator.
Working time:
Labor time: 0 TU
Sending customer letter
Parts required:
WD130000001
Expendable items
1 ea.*
* The WWS Warranty system will automatically add into the “Miscellaneous item” section (sublet) of the
claim after the claim has been submitted.
Apr 9, 2013
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AfterSales
2013© Porsche Cars North America, Inc.
Service
Technical Information
21/13 ENU
WD13
4
 Damage code WD13 066 000 1
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. If a particular condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized Porsche Dealer for the latest information
about whether a particular technical bulletin applies to your vehicle. Part numbers listed in these bulletins are for reference only. Always check with your authorized Porsche dealer to verify the current and
correct part numbers. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS
Tester are the ones that must be followed.
© Porsche Cars North America, Inc.
Dealership
Distribution
Routing
Service Manager
_______
Shop Foreman
_______
Service Technician
________
_______
_______
_______
Asst. Manager
_______
Warranty Admin.
_______
Service Technician
________
_______
_______
_______
Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne®,
Cayman®, Panamera®, Speedster®, Spyder®, 918 Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, 4S®, FOUR, UNCOMPROMISED.® and the model numbers and the distinctive shapes of
the Porsche automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North
America, Inc. believes the specifications to be correct at the time of printing. Specifications, performance standards, standard equipment, options, and other elements shown are subject to change without
notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. The information contained herein is for internal use only by authorized Porsche dealers
and authorized users and cannot be copied or distributed. Porsche recommends seat belt usage and observance of traffic laws at all times.
Printed in the USA
2013© Porsche Cars North America, Inc.
AfterSales
Apr 9, 2013
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