VWP-13-17

SB-10053495-6598
Warranty Information
Policies and Procedures Bulletin
Number: VWP-13-17
Subject: Factory-Installed HID Headlight Bulb(s) Limited
Warranty Extension for Certain MY 2004, 2005, 2006,
and 2007 Touareg Vehicles
(US Dealers)
Date: Aug. 14, 2013
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.
Effective: Reception Date August 5, 2013
HID Headlight Bulb(s) Limited Warranty Extension
The New Vehicle Limited Warranty for HID headlight bulb(s) for certain Model Year 2004, 2005, 2006, and
2007 Touareg vehicles is extended to 5 years or 50,000 miles, whichever occurs first, from the vehicle’s
original in-service date. The vehicle’s original in-service date is defined as the date the vehicle was
delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service
as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
Extended Warranty Parameters
 The extension will cover the repair or replacement, by an authorized Volkswagen dealer, of the
HID headlight bulb(s) for certain Model Year 2004, 2005, 2006, and 2007 Touareg vehicles.
 The extension will also cover repair or replacement of a covered HID headlight bulb(s) for certain
Model Year 2004, 2005, 2006, and 2007 Touareg vehicles after the 5 years or 50,000 miles
(whichever occurs first) period if the customer provides proof that the problem which necessitated
the repair/replacement had previously been brought to the attention of, and documented by, an
authorized Volkswagen dealer, or other repair facility, within the 5 years or 50,000 miles period.
 The warranty extension will not cover any damage or malfunction caused by outside influence,
such as damage due to an accident, vehicle misuse or neglect, or storm damage. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle up to factory specifications are not covered.
Reimbursement is applicable only to the repairs described in this Warranty Bulletin.
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© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Settlement Reimbursement Information for Customers
The reimbursement part of the settlement is separate and distinct from the extended warranty and
is administered exclusively by the settlement claim administrator, Rust Consulting, Inc. Key points follow:
 The settlement also provides for reimbursement of money previously paid by a customer for repair
or replacement of a covered HID headlight bulb(s) prior to August 5, 2013 and within 5 years or
50,000 miles, whichever occurs first, from the date of the first original purchase or lease of the
vehicle.
 Reimbursement may also be available for pre-August 5, 2013 repairs performed after the 5 years
or 50,000 miles, whichever occurs first, period if the customer provides proof that the covered HID
headlight bulb(s) problem which required the repair was brought to the attention of, and
documented by, an authorized Volkswagen dealer, or other repair facility, within the 5 years or
50,000 miles period.
Any customer who has a question regarding reimbursement for a prior paid repair or replacement should
be referred to the settlement administrator (1-888-519-6913) or the settlement website
www.HIDheadlightsettlement.com.
Vehicle Eligibility
To determine if a vehicle is eligible for the Factory-Installed HID Headlight Bulb(s) Limited Warranty
Extension, check the VIN in ElsaWeb > Vehicle-Specific Notes > Vehicle Data. If the warranty extension
is applicable to the vehicle, the "Enhanced Coverage" section of the "Vehicle Data" screen in ElsaWeb will
be populated with the warranty extension parameters.
SAGA Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the
Factory-Installed HID Headlight Bulb(s) Limited Warranty Extension.
 Claim Type:
 Service Number:
110
9459
Questions
For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866-306-8447 or
[email protected].
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© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Country
USA
USA
Volkswagen Limited
Extension Warranties
Secondary air pressure sensor
limited warranty extension
3-10
Factory-installed HID headlight
bulb(s) limited warranty
extension
Certain
Touareg
vehicles
Golf (A6)
2010 - 2012
2004 - 2007
Beetle
Passat
2012
2012
Model
Model Year
All
CBUA
CBUA
CBUA
Engine
Years
Miles
5
10
50,000 mi
120,000 mi
(Whichever Occurs First)
Warranty Quick Reference Guide Updates
Periodically updated pages of the Warranty Quick Reference Guide will be reprinted and shipped to
Dealers for inclusion into the guide. In the interim, in order to keep the guide up-to-date, please print this
update and insert into the applicable section(s) of the guide.
Updated August 2013