NTB-13-098

SB-10053984-7931
Reference:
Dat e:
NTB13-098
November 21, 2013
VOLUNTARY SERVICE CAMPAIGN
2013 LEAF PDM SOFTWARE UPDATE
CAMPAIGN ID #:
P3259
APPLIED VEHICLES: 2013 LEAF® (ZE0)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a voluntary service campaign on certain Model Year 2013 LEAF vehicles to
reprogram the Power Delivery Module (PDM). This service will be performed at no charge for
parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P3259 to this campaign. This number must appear
on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that
it does. See your Nissan dealer to determine if this applies to your vehicle.
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REPAIR OVERVIEW
Use Service Comm (campaign ID # P3259) to confirm
the vehicle you are working on is affected by this campaign.
Make sure ASIST on the CONSULT PC is freshly synchronized (updated)
Reprogram the CHARGER / PD MODULE (PDM / On-Board Charger)
Erase DTCs from all systems
If needed, turn timers back on for charging and climate control
END
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SERVICE PROCEDURE
NOTE: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM)
when working on or near a High Voltage (HV) System or Supplemental Restraint System
(SRS), such as an airbag.
IMPORTANT: Before starting, make sure:
•
ASIST on the CONSULT PC has been freshly synchronized (updated).
•
All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data during
ASIST synchronization.
•
A screen print for Warranty documentation can be done from the CONSULT PC during
this process while still connected to the vehicle.
•
No DTCs stored. Use C-III plus to perform Self Diagnosis for all systems and erase all
DTCs.
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1. Connect the plus VI to the vehicle, and then to the CONSULT PC with the USB cable.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connections are
loose during reprogramming, the process will be interrupted and the Module may be
damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the Module May be
damaged.
3. Connect the GR8 (Multitasking Battery Diagnostic Station) to the vehicles 12V battery.
• Set the GR8 to ECM power supply mode.
CAUTION: Do not charge the High Voltage (HV) Lithium Ion battery during
reprogramming or vehicle component damage may occur.
NOTE: Battery voltage must stay between 12 volts and 13.5 volts or reprogramming may
not start or be temporarily stopped. Returning battery voltage within the 12 -13.5 volt
range will resume the reprogramming procedure.
CAUTION: Be sure the GR8 is connected securely to the 12V battery. Make sure the
battery voltage stays between 12.0V and 13.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the Module may be damaged.
4. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted and the Module may be damaged.
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5. Depress the vehicle’s power (“ignition”) switch twice without depressing the brake pedal.
•
The meter and gauges will illuminate.
CAUTION: Do Not set the vehicle in “READY to drive” mode or vehicle component
damage may occur.
Ready to drive indicator light
(make sure it is OFF)
• Make sure the ready to drive indicator light is
OFF (not illuminated).
Figure B
6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear
defogger, audio, NAVI, seat heater, steering wheel heater, etc.
• Check to see if the timer for “charging” or “climate control” is on. If on, turn it off and make
sure to turn it back on after reprogramming.
NOTE: For charging timer on vehicles with navigation – write down which days are OFF,
Timer 1 or Timer 2.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery
voltage stays between 12.0V and 13.5V during reprogramming. If the battery voltage goes
out of this range during reprogramming, the Module may be damaged.
7. Turn ON the CONSULT PC.
8. Select CONSULT-III plus (open C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
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9. Wait for the plus VI to be recognized.
10. Select Re/programming, Configuration.
9. Plus VI is
recognized
Step
10
Figure 1
11. Use arrows (if needed) to view and read all precautions.
12. Check the box confirming the precautions have been read.
13. Select Next.
Step
11
Step
12
Step
13
Figure 2
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14. Select LEAF and 2013, or Automatic Selection (VIN).
•
If Automatic Selection (VIN) is selected, wait for the Reading VIN screen to complete.
•
If the screen in Figure 3 does not display, skip to step 16.
15. Select Select.
This works,
too
2013
2012
2011
Step
14
Step
15
Figure 3
16. Verify the VIN in VIN or Chassis # matches the vehicle being reprogrammed.
•
If the correct VIN is displayed, select Confirm.
Verify
here
xxxxxxxxxxxxxxxxx
If OK, select
Confirm
Figure 4
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17. Wait for system call to complete, then select Confirm again.
1N4AZ0CP*DC 4xxxxx
Step
17
Figure 5
18. Select CHARGER / PD MODULE.
CHARGER/PD MODULE
Step
18
Figure 6
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19. Select Reprogramming.
Step
19
Figure 7
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20. When you get to the screen shown in Figure 8, confirm this bulletin applies as follows.
A. Find the CHARGER/PD MODULE Part Number and write it on the repair order.
NOTE: This is the current CHARGER/PD MODULE Part Number (P/N).
xxxxxxxxxxxxxxx
20A.
Current P/N
CHARGER/PD MODULE
292C0-xxxxx
1N4AZ0CP*DC xxxxxx
If OK, select
Save
Figure 8
B. Compare the P/N you wrote down to the numbers in the Current CHARGER/PD
MODULE Part Number column in Table A below.
•
If the CHARGER / PD MODULE part number is one of the part numbers listed in the
Table A, continue with reprogramming.
¾ Select Save, and then go to the next step.
•
If the CHARGER / PD MODULE part number is not listed in Table A, this campaign does
not apply or it has already been done.
¾ Disconnect the GR8 and CONSUTLT PC.
¾ Check Service COMM to confirm this campaign applies.
Table A
MODEL YEAR
CURRENT CHARGER/PD MODULE PART NUMBER: 292C0-
2013 LEAF® (ZE0)
3NF0A, 3NF1A, 3NF2A, 3NF3A, 3NF4A,
3NF5A, 3NF6A, 3NF7A, 3NF8A, 3NF9A,
3NF2B, 3NF3B,
3NF0C, 3NF1C, 3NF2C, 3NF3C
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21. Select Next.
1N4AZ0CPxxx xxxxxx
CHARGER/PD MODULE
292C0-xxxxx
1N4AZ0CP*DC xxxxxx
Step
21
Next
Figure 9
22. Use arrows (if needed) to view and read all precautions, then check the box confirming the
precautions have been read.
23. Select Next.
Step
23
Step
22
Figure 10
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NOTE:
• In some cases, more than one new P/N for reprogramming is available.
¾ If more than one P/N is available, the screen in Figure 11 will display. Select and use
the reprogramming option that does not have the message “Caution! Use ONLY with
NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle.
CHARGER/PD MODULE
Figure 11
24. Read the Current Part Number and Part Number After Reprogramming. They should be
different.
25. Select Next.
292A0-_ _ _ _ _
292C0-_ _ _ _ _
1N4AZ0CP*DC xxxxxx
CHARGER/PD MODULE
Step
25
Figure 12
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26. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery
voltage here
OK must be
green before
selecting Next
Figure 13
27. With battery voltage in the green, select Start.
•
The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 13.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery
voltage here
Step
27
Figure 14
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28. Wait for both bar graphs to complete.
Figure 15
29. When the screen in Figure 16 displays, reprogramming is complete.
a. Select Next, and then wait for System Call to complete.
b. Proceed to step 30 on page 16.
Step
29a
Figure 16
NOTE: If the reprogram will not complete, refer to the next page for “recovery” information.
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CHARGER / PD MODULE (On-Board Charger) recovery
NOTE: If reprogramming does not complete and the !? displays as shown in Figure 17:
•
Check battery voltage (12.0 13.5V).
•
Ignition is ON, Ready Mode is
OFF.
•
External Bluetooth® devices
are OFF.
•
All electrical loads are OFF.
•
Select Retry and follow the
on screen instructions.
Retry may not go through on
the first attempt and can be
selected more than once.
•
292A0-_ _ _ _ _
292A0-_ _ _ _ _
xxxxxxxxxxxxxxxxx
CHARGER/PD MODULE
Figure 17
OR: If reprogramming does not complete and the X displays as shown in Figure 18:
Do not disconnect plus VI or
shut down Consult III plus if
reprogramming does not
complete.
•
Check battery voltage (12.0 13.5V).
•
CONSULT A/C adapter is
plugged in.
•
292A0-_ _ _ _ _
292A0-_ _ _ _ _
Ignition is ON, Ready Mode is
OFF.
•
Transmission in Park.
•
All C-III plus / plus VI cables
are securely connected.
•
All C-III plus updates are
installed.
•
Select Home, and then
restart the reprogram
procedure from the
beginning.
xxxxxxxxxxxxxxx
CHARGER/PD MODULE
Figure 18
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30. Erase all DTCs as follows:
a. Turn the “ignition” off by depressing the power switch once.
• The screen in Figure 19 will read OFF after pressing the power switch once.
Turn ignition switch OFF position
ON to
OFF
Figure 19
b. Wait 1 minute with the ignition OFF.
c. Turn the “ignition” on by depressing the power switch twice (not Ready mode).
• Do not step on the brake pedal when depressing the power switch.
• The screen in Figure 20 will read ON after pressing the power switch twice.
NOTE: Do not be confused by any screen messages. At this point, simply
turn the “ignition” on.
OFF
to ON
OFF
Figure 20
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d. Wait for the ERASE function to complete.
Figure 21
31 Verify the before and after part numbers are different.
32. Print a copy of this screen (Figure 22) and attach it to the repair order.
33. Select Confirm.
Step
31
292C0-XXXXX
292C0-XXXXX
1N4AZ0CP*DC xxxxxx
Step
32
CHARGER/PD MODULE
Step
33
Figure 22
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34. Select Home.
Step
35
Step
34
Figure 23
35. Close C-III plus by selecting “X” (see Figure 23).
• Do not turn off the CONSULT PC.
36. Turn the ignition off.
37. Disconnect the GR8 from the 12V battery.
38. Place the vehicle in “READY to drive” mode as follows:
Ready to drive indicator light
(make sure it is ON)
a. Apply the parking brake.
b. Depress the brake pedal.
c. Depress the power switch once.
d. Make sure the “Ready” light is ON..
Figure 24
39. Open C-III plus.
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40. Once the plus VI is recognized, select Diagnosis (All Systems).
Plus VI
recognized
Step
40
Figure 25
41. Select LEAF and 2013, or Automatic Selection (VIN).
•
If Automatic Selection (VIN) is selected, wait for the Reading VIN screen to complete.
•
If the screen in Figure 26 does not display, skip to step 43.
42. Select Select or Detect Vehicle, whichever displays.
This works,
too
2013
2012
2011
Step
41
Step 42: May display
Detect Vehicle
Figure 26
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43. Verify the VIN in VIN or Chassis # matches that of the vehicle.
•
If the VIN is correct, select Confirm.
Verify
here
xxxxxxxxxxxxxxxxx
If OK, select
Confirm
Figure 27
44. Wait for System Call to complete.
Figure 28
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45. If DTCs are present, select ERASE.
•
If no DTCs are present, skip to step 48.
Step
45
Figure 29
46. Select ERASE.
Step
46
Figure 30
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47. Select Close.
Step
47
Figure 31
48. Using the arrow keys, select page 3/3, and then select HVAC.
Select
HVAC
Arrow
keys
Page
3/3
Figure 32
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49. Select ERASE.
Step
49
Figure 33
50. Select ERASE.
Step
50
Figure 34
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51. Select Close.
Step
51
Figure 35
NOTE: If DTC B2631 (SUNLOAD SENSOR) sets again, this is okay.
DTC B2631: OK
Figure 36
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52. Select Back.
Step
52
Figure 37
53. Using the arrow keys, go to page 3/3, and then select MULTI AV.
Select
MULTI AV
Arrow
keys
Page
3/3
Figure 38
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54. Select ERASE.
Step
54
Figure 39
55. Select Erase.
Step
55
Figure 40
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56. Select Close.
Step
57a
Step
56
Figure 41
57. Once all DTCs have been erased:
a. Select Home, and then on the next screen select Yes (screen not shown).
b. Close C-III plus, turn off the CONSULT PC, and then disconnect the CONSULT PC and
plus VI from the vehicle.
c. Turn “ignition” off (depress power switch once).
58. Verify the repair is complete:
a. Place the vehicle in the “READY to drive” mode (press power switch while stepping on
the brake pedal).
b. Verify no error messages are displayed in the meter and gauges or center multi-function
control panel.
c. If the timer for either charging or climate control were “on” prior to reprogramming, turn
them back on.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
DESCRIPTION
OP CODE
FRT
P3259
PDM REPROGRAMMING
P32590
0.4
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OWNER’S LETTER
Dear Nissan LEAF Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with
Nissan. With that in mind, we want to bring to your attention important information regarding a
voluntary service campaign for your Nissan LEAF.
REASON FOR SERVICE CAMPAIGN
The Power Delivery Module (PDM) software logic of your vehicle may detect an error when
subjected to high internal temperatures when no error is in fact present. As a result, vehicle
charging may not occur. To correct this, the vehicle PDM software will need to be
reprogrammed.
This voluntary service campaign is intended to address this issue and is being conducted for
customer satisfaction purposes. No safety issue exists, and the vehicle still meets and/or
exceeds applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your EV Certified Nissan
dealer will reprogram the PDM with updated software at no charge to you for parts or labor.
The service should take less than an hour to complete, but your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your EV Certified Nissan dealer at your earliest convenience
in order to arrange an appointment.
To ensure the least inconvenience for you, it is important that you have an appointment
before bringing your vehicle to the Nissan dealer for service. Please bring this notice with
you when you keep your service appointment. Instructions have been sent to your EV Certified
Nissan dealer.
If the dealer is unable to complete the service free of charge, or for any other reason you may
contact the Nissan LEAF Call Center, Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-877-N0-GAS-EV-(1-877-664-2738).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
LEAF. We are sorry for any inconvenience this may have caused you.
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CSC-10053984-3142
OWNER’S LETTER
Dear Nissan LEAF Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with
Nissan. With that in mind, we want to bring to your attention important information regarding a
voluntary service campaign for your Nissan LEAF.
REASON FOR SERVICE CAMPAIGN
The Power Delivery Module (PDM) software logic of your vehicle may detect an error when
subjected to high internal temperatures when no error is in fact present. As a result, vehicle
charging may not occur. To correct this, the vehicle PDM software will need to be
reprogrammed.
This voluntary service campaign is intended to address this issue and is being conducted for
customer satisfaction purposes. No safety issue exists, and the vehicle still meets and/or
exceeds applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your EV Certified Nissan
dealer will reprogram the PDM with updated software at no charge to you for parts or labor.
The service should take less than an hour to complete, but your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your EV Certified Nissan dealer at your earliest convenience
in order to arrange an appointment.
To ensure the least inconvenience for you, it is important that you have an appointment
before bringing your vehicle to the Nissan dealer for service. Please bring this notice with
you when you keep your service appointment. Instructions have been sent to your EV Certified
Nissan dealer.
If the dealer is unable to complete the service free of charge, or for any other reason you may
contact the Nissan LEAF Call Center, Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-877-N0-GAS-EV-(1-877-664-2738).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
LEAF. We are sorry for any inconvenience this may have caused you.
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