TIN-14-13-001

SB-10054883-8146
* * TECHNICAL INFORMATION NOTICE * *
Date:
January 24, 2014
To:
Mitsubishi Motors US Dealer Service Managers
RE:
Check Engine Light On: DTCs P061A or P0068 Stored in ECM Memory
TIN NO.
TIN-14-13-001
*************************************************************************************************************
AFFECTED VEHICLES: 2014 Outlander Sport
PURPOSE
MMNA is investigating a condition where during or just after snowy conditions, customers may report
the check engine light and ABS warning light are illuminated and the vehicle will not travel over 40
MPH. If contacted by a customer experiencing this condition, please complete the attached
questionnaire and contact Techline.
NOTE: If the customer has stopped his vehicle due to vehicle speed being restricted, advise them
to do one of the following:
1. Contact Mitsubishi Roadside Assistance at 1-888-648-7820, or use the APP on their
smartphone if they have it downloaded, and have the vehicle towed to the nearest dealer.
2. Continue driving (only if the customer is willing):
•
Stop the engine using the ignition switch.
•
Wait at least 10 seconds, then restart it.
•
Repeat start/stop procedure 3 more times. After the 4th start, the warning lights
should not be illuminated.
•
The vehicle may be driven to the nearest dealer if the warnings DO NOT reappear.
Otherwise, contact Mitsubishi Roadside Assistance (see #1 above).
When the vehicle arrives at your dealership:
1. Complete the Service Advisor section of the attached questionnaire.
2. Check for, and record, DTCs and freeze frame data. DO NOT ERASE DTCS.
3. Complete the Technician section of the attached questionnaire.
4. Contact Techline.
Copyright 2014, Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4115)
P061A or P0068 QUESTIONNIARE
SERVICE ADVISOR TO COMPLETE THIS SECTION
Customer last name: ______________________
VIN (Last 8 Characters): ____________________
How was the vehicle being operated when the reported incident took place? (i.e. idling, starting,
highway cruising or any other unusual operation)
How is the vehicle typically driven? (i.e. low speed driving in city or traffic jam, highway driving, kept
idling for a long while, etc.)
Day (date) and time the check engine light came on: Date __________ Time: ______
Was the vehicle parked in a garage prior to the check engine light coming on?
Y
AM
PM
N
Was the vehicle parked outside overnight prior to the check engine light coming on? Y N
Temperature overnight: _________ degrees F
Was the vehicle allowed to idle after starting? Y
N
If yes, for how long? ______________
Vehicle speed when the condition occurred? ________________ mph
Temperature outside while the car was being driven? ______________ degrees F
What was the weather when the vehicle was being driven?
Clear
Snowing
Raining
Other_________________________
What was the weather when the vehicle was previously driven before the condition occurred?
Clear
Snowing
Raining
Other_________________________
What was the road surface condition when the vehicle condition occurred?
Clear
Snow Covered
Raining/Wet
Other_________________________
How long was the vehicle driven before the Check Engine light illuminated?
____________ miles ____________ minutes ( city driving
highway driving
)
How long was the vehicle driven while the warning lights were illuminated?
____________ miles ____________ minutes ( city driving
highway driving )
Any other details that may be relevant? ____________________________________________________
______________________________________________________________________________________
SERVICE MANAGER AND DEALER TECHNICIAN TO COMPLETE THIS SECTION
Are there signs of snow or moisture inside the air box?
Y
N If yes, take digital photo.
Please provide an all DTC printout and freeze frame data. Email to MMNATechline @ mmsa.com,
or fax to 714-934-4279.
Other observations?_____________________________________________________________________
______________________________________________________________________________________
Copyright 2014, Mitsubishi Motors North America, Inc.