TSB-57-14-99
Service Bulletin Details
Public Details for: TSB-57-14-99
Audi: once vehicle is locked and door is checked, door fails to re-opened when using outside door handle. *pe
- 2013 - 2012 - 2011 - 2010 - 2009 -
Models from 2013
| 2013 AUDI A4 |
| 2013 AUDI A4 ALLROAD |
| 2013 AUDI A5 |
| 2013 AUDI A5 CABRIOLET |
| 2013 AUDI A6 |
| 2013 AUDI A7 |
| 2013 AUDI A8 |
| 2013 AUDI ALLROAD |
| 2013 AUDI Q5 |
| 2013 AUDI RS 5 |
| 2013 AUDI TT |
| 2013 AUDI TT ROADSTER |
Models from 2012
| 2012 AUDI A4 |
| 2012 AUDI A4 AVANT |
| 2012 AUDI A5 |
| 2012 AUDI A5 CABRIOLET |
| 2012 AUDI A6 |
| 2012 AUDI A7 |
| 2012 AUDI A8 |
| 2012 AUDI Q5 |
| 2012 AUDI TT |
| 2012 AUDI TT ROADSTER |
Models from 2011
| 2011 AUDI A4 |
| 2011 AUDI A4 AVANT |
| 2011 AUDI A5 |
| 2011 AUDI A5 CABRIOLET |
| 2011 AUDI A8 |
| 2011 AUDI Q5 |
| 2011 AUDI TT |
| 2011 AUDI TT ROADSTER |
Models from 2009
| 2009 AUDI Q5 |
SB-10054988-6545 Technical Service Bulletin 57 Door cannot be opened from outside, it can only be opened from inside 57 14 99 2029151/5 January 3, 2014. Supersedes Technical Service Bulletin Group 57 number 13-87 dated March 27, 2013 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment TT 2010-2012 000001 - 999999 Not Applicable TT 2013 000001 - 009134 Not Applicable TTRS 2013 900001 - 900864 Not Applicable Allroad 2013 000001 - 163626 Not Applicable A4 Avant 2010 - 2012 000001 - 999999 Not Applicable A4 2010 - 2012 000001 - 999999 Not Applicable A4 2013 DA000001 – DA163626 Not Applicable A4 2013 DN000001 – DN028651 Not Applicable A5 2010-2012 000001 - 999999 Not Applicable A5 2013 000001 - 040474 Not Applicable RS5 2013 900001 - 901639 Not Applicable A5 Cab 2010-2012 000001 - 999999 Not Applicable A5 Cab 2013 000001 - 007403 Not Applicable A6 2012 000001 - 999999 Not Applicable A6 2013 000001 - 080001 Not Applicable A7 2012 000001 - 999999 Not Applicable A7 2013 000001 - 080001 Not Applicable Q5 2009 - 2012 000001 - 999999 Not Applicable Q5 2013 000001 - 037978 Not Applicable A8 2011 - 2012 000001 - 999999 Not Applicable A8 2013 000001 - 016662 Not Applicable © 2014 Audi of America, Inc. Page 1 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Condition REVISION HISTORY Revision Date Purpose 5 - Revised header data (added MY 2009 Q5) 4 3/27/2013 Revised header data (added A8) Revised Production Solution Revised Service Revised Warranty (added A8) Revised Required Parts and Tools (updated parts) 3 11/9/2012 Revised Warranty (SRT and labor operations) 2 5/14/2012 Revised header data Revised Warranty, Required Parts and Tools (added Audi Q5) 1 3/30/2012 Original publication • The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. • The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle is slack. © 2014 Audi of America, Inc. Page 2 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background When fitting the Bowden cable from the mounting bar to the door lock, the cable can get kinked. In some cases, this can increase the inner friction of the strand in the Bowden cable. As a result, the door lock stays in pressed position or does not completely return to its zero position (Figure 1). Figure 1. Bowden cable routing. When the Bowden cable gets twisted during the installation, the rubber grommets can get distorted. Consequently, the Bowden cable has a too-high inner friction and the door lock does not move to the zero position (Figure 2). Figure 2. Distorted rubber grommets. © 2014 Audi of America, Inc. Page 3 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Improved cable with ‘L’-shaped attachment (Figure 3). Improved positioning of the locking collar. Figure 3. Improved cable. Service 1. Replace the cable. The bow does not need to be replaced unless damage to the component is evident. Remove/install the latch carrier (“bow” according to ETKA) and Bowden cable together, as a set, according to the repair manual: Repair Manual >> Body >> Body Exterior >> 57 Front doors, Central Locking System >> Removal and Installation >> Door Components >> Door Lock, Bracket, Door Lock Actuating Link. -orRepair Manual >> Body >> Body Exterior >> 58 Rear doors >> Removal and Installation >> Rear Door Components >> Door Lock, Bracket, Door Lock Actuating Link. Tip: Do not separate the Bowden cable from the latch carrier (“bow” according to ETKA) while the carrier is installed in the vehicle. Ensure the Bowden cable does not get damaged during the replacement procedure. 2. Assemble the latch carrier (“bow” according to ETKA) / Bowden cable assembly and the door lock together according to the steps below, before installing into the vehicle: © 2014 Audi of America, Inc. Page 4 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin a. Position the Bowden cable by holding the yellow sleeve in the lock (Figure 4). Figure 4. Holding the yellow sleeve in the lock. b. Pull down the Bowden cable by holding the yellow sleeve (Figure 5). The locking mechanism is pulled along and the Bowden cable is locked. Slot in the yellow locking mechanism to the left. Figure 5. Pulling down the Bowden cable. © 2014 Audi of America, Inc. Page 5 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin c. Do not twist the Bowden cable after the installation. To avoid twisting the cable, turn neither the lock nor the mounting bar (Figure 6). Figure 6. Do not turn the lock or the mounting bar. Tip: The attached short video shows the correct attachment of the Bowden cable in the door lock. © 2014 Audi of America, Inc. Page 6 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5719 Damage Code: 0017 Labor Operations: A6 – One Door: Front door trim panel remove and reinstall 7059 1900 40 TU Rear door trim panel remove and reinstall 7073 1900 40 TU Door lock front remove and reinstall 5717 1950 70 TU Door lock rear remove and reinstall 5817 1950 30 TU Replace front door release cable 5737 9999 10 TU Replace rear door release cable 5837 9999 10 TU -OrA6 – Two Doors: © 2014 Audi of America, Inc. Both front door trim panels remove and reinstall 7059 2000 70 TU Both rear door trim panels remove and reinstall 7073 2000 70 TU Both door locks front remove and reinstall 5717 9999 140 TU Both door locks rear remove and reinstall 5817 9999 60 TU Replace both front door release cables 5737 9999 20 TU Page 7 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Replace both rear door release cables 5837 9999 20 TU Front door trim panel remove and reinstall 7059 1900 40 TU Rear door trim panel remove and reinstall 7073 1900 40 TU Door lock front remove and reinstall 5717 1950 50 TU Door lock rear remove and reinstall 5817 1950 90 TU Replace front door release cable 5737 9999 10 TU Replace rear door release cable 5837 9999 10 TU A7 – One Door: -OrA7 – Two Doors: Both front door trim panels remove and reinstall 7059 2000 70 TU Both rear door trim panels remove and reinstall 7073 2000 70 TU Both door locks front remove and reinstall 5717 9999 100 TU Both door locks rear remove and reinstall 5817 9999 180 TU Replace both front door release cables 5737 9999 20 TU Replace both rear door release cables 5837 9999 20 TU 7059 1900 40 TU A8 – One Door: Front door trim panel remove and reinstall © 2014 Audi of America, Inc. Page 8 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Rear door trim panel remove and reinstall 7073 1900 40 TU Door lock front remove and reinstall 5717 1950 50 TU Door lock rear remove and reinstall 5817 1950 110 TU Replace front door release cable 5737 9999 10 TU Replace rear door release cable 5837 9999 10 TU -OrA8 – Two Doors: Both front door trim panels remove and reinstall 7059 2000 70 TU Both rear door trim panels remove and reinstall 7073 2000 70 TU Both door locks front remove and reinstall 5717 9999 100 TU Both door locks rear remove and reinstall 5817 9999 220 TU Replace both front door release cables 5737 9999 20 TU Replace both rear door release cables 5837 9999 20 TU A5 Coupe / A5 Cabriolet / Audi Q5 – One Door © 2014 Audi of America, Inc. Front door trim panel remove and reinstall 7059 1900 40 TU Rear door trim panel remove and reinstall (Audi Q5) 7073 1900 30 TU Door lock front remove and reinstall 5717 1950 20 TU Door lock rear remove 5817 1950 10 TU Page 9 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin and reinstall (Audi Q5) Replace front door release cable 5737 9999 10 TU Replace rear door release cable 5837 9999 10 TU (Audi Q5) -OrA5 Coupe / A5 Cabriolet / Audi Q5 – Two Doors: Both front door trim panels remove and reinstall 7059 2000 70 TU Both rear door trim panels remove and reinstall 7073 2000 50 TU Both door locks front remove and reinstall 5717 9999 40 TU Both door locks rear remove and reinstall 5817 9999 20 TU Replace both front door release cables 5737 9999 20 TU Replace both rear door release cables 5837 9999 20 TU (Audi Q5) (Audi Q5) (Audi Q5) TT Coupe / TT Roadster – One Door: Front door trim panel remove and reinstall 7059 1900 30 TU Door lock front remove and reinstall 5717 1950 20 TU Replace door release cable 5737 9999 10 TU -Or- © 2014 Audi of America, Inc. Page 10 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin TT Coupe / TT Roadster – Two Doors: Both front door trim panels remove and reinstall 7059 2000 50 TU Both door locks front remove and reinstall 5717 9999 40 TU Replace both door release cables 5737 9999 20 TU Front door trim panel remove and reinstall 7059 1900 40 TU Rear door trim panel remove and reinstall 7073 1900 30 TU Door lock front remove and reinstall 5717 1950 30 TU Door lock rear remove and reinstall 5817 1950 30 TU Replace front door release cable 5737 9999 10 TU Replace rear door release cable 5837 1950 10 TU A4 – One Door: -OrA4 – Two Doors: © 2014 Audi of America, Inc. Both front door trim panels remove and reinstall 7059 2000 70 TU Both rear door trim panels remove and reinstall 7073 2000 50 TU Both door locks front remove and reinstall 5717 9999 60 TU Both door locks rear remove and reinstall 5817 9999 60 TU Replace both front door release cables 5737 9999 20 TU Page 11 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: Replace both rear door release cables 5837 9999 20 TU GFF No allowance 0 TU Road test prior to service No allowance procedure 0 TU Road test after service procedure 0 TU No allowance Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2029151/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 4H0837099B Bowden cable (All vehicles front and rear except for A8 rear) Quantity required 3W7837099A Bowden cable (A8 rear) Quantity required Additional Information All parts and service references provided in this TSB (2029151) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2014 Audi of America, Inc. Page 12 of 12 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.