SCB-14-001

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SC−14−001
CSC-10055326-8861

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SERVICE CAMPAIGN BULLETIN
SUBJECT:
SB-10055326-6698
2012 − 2013 OUTLANDER SPORT/RVR KOS ECU
SERVICE CAMPAIGN − UNABLE TO START IN
LOW TEMPERATURE CONDITIONS
No:
SC−14−001
DATE:
March, 2014
MODEL:
2012−2013 Outlander
Sport/RVR
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
PURPOSE
Due to a manufacturing error, certain 2012 − 2013 Outlander Sport/RVR vehicles were built with a KOS
ECU that could fail in low temperature conditions. As a result of this failure, the engine cannot be started
and the doors, tailgate, and steering control cannot be locked or unlocked.
This campaign bulletin instructs dealers to replace the KOS ECU with the counter measured unit, and
re−register the F.A.S.T. Key(s) and TPMS transmitters.
AFFECTED VEHICLES
Certain 2012 Outlander Sport/RVR vehicles built December 26, 2011 to June 1, 2012 and certain 2013
Outlander Sport/RVR vehicles built July 20, 2012 to February 28, 2013.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used
inventory vehicles should be remedied before the vehicle is delivered. Dealers must
check their inventory vehicles’ VINs on the Warranty Super Screen to verify whether the
vehicle is involved in this service campaign.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles requesting them to schedule an appointment with
their local Authorized Mitsubishi Motors dealer to have their KOS ECU replaced. When an appointment
is made, please advise the customer to bring ALL F.A.S.T. Keys for registration to the new KOS
ECU. A copy of the customer notification letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and this campaign procedure has not already been completed.
SPECIAL EQUIPMENT
The following equipment is needed to write the VIN into the KOS ECU and re−register the
F.A.S.T. Key(s) and TPMS transmitters:

VCI (Vehicle Communication Interface) or VCI Lite − MB991824 or MB992744.

MEDIC Laptop computer with A/C power adapter − 520924, or 547708.

MUT−III main harness ’A’ (blue connector at the DLC end) − MB991910 or MB992745.

USB 2.0 cable − MB991827 or MB992747.
Copyright 2014, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4128)
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REPLACEMENT PROCEDURE
NOTE: Replacement of KOS ECU requires reprogramming of all F.A.S.T. Keys. Make sure all F.A.S.T. Keys are
available.
1. If the vehicle is not equipped with the optional OEM
navigation unit, please record all radio station presets
and reprogram when replacement is completed.
2. Open the hood. Disconnect the negative (−) cable
terminal from the battery and insulate it with electrical
tape.
NOTE: During re−installation, torque negative (−) cable
terminal to 44 + 8 in−lb.
3. Open the glove box. Slide the dampener off the glove
box door mounting pin with your fingers to disconnect
it.
DAMPENER
MOUNTING PIN
TABS
4. Squeeze the glove box sides together to release (2)
tabs. Dismount the glove box from the bottom support
to remove it.
NOTE: Bottom support not shown.
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SCREWS
5. Unscrew (3) screws and detach (2) clips to drop the
glove box top cover. Do not remove it at this time.
NOTE: Please use a 90 degree pick to release and remove
the center−mounted clip.
NOTE: The remaining clip remains attached to the glove box
top cover after removal.
6. Disconnect the key slot wiring harness and then
remove the glove box top cover.
CLIPS
7. Locate the KOS ECU on the underside of the dash
panel and disconnect (2) connectors. Unscrew (2)
screws and remove the KOS ECU.
KOS ECU
NOTE: The KOS ECU is labeled in the upper right hand
corner. See the illustration in the next step.
8. Ensure the correct replacement KOS ECU part
number is used. Please reference the Parts
Information section for more information. Install
the replacement KOS ECU, (2) screws, and
re−connect (2) connectors.
PART NUMBER
NOTE: Part number 8637A976 is shown for illustration
purposes only.
9. Complete Steps 2−6 in reverse order to re−assemble
the vehicle
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KOS ECU VIN WRITING AND F.A.S.T. KEY REGISTRATION PROCEDURE
1. Connect the equipment as follows:

Turn the laptop computer on.

Connect the USB cable to the VCI or VCI Lite.

When the laptop displays the MUT−III main screen, connect the USB cable to the laptop.

Connect the MUT−III main harness with the blue DLC connection to the VCI or VCI Lite.

Connect the blue connector of the MUT−III main harness to the vehicle’s data link connector.
NOTE: VCI shown for illustration purposes only.
USB CABLE
VCI − LAPTOP
MEDIC−3 / MUT−III
MAIN HARNESS
BLUE END
VCI
MEDIC 3 / MUT−III LAPTOP
2. Place the F.A.S.T. Key fob in the key slot located in the glove box.
3. Push the engine switch to the “ON” position. The vehicle cannot be turned “ON” since the KOS ECU
was replaced. The “Key Not Detected” warning will display on the Multi−information display. Please
proceed with the VIN writing procedure.
4. From the MEDIC main page,
a. Click on MUT−III.
b. Select “System Select”.
(1)
(2)
c.
Make sure the “From 2006MY” button is selected
(1). Click on the car icon at the bottom of the
screen (2).
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(2)
d. If the VIN listed does not match the vehicle you are
working on, click on the eraser icon at the bottom
of the screen (1).
Click on the VIN button (2).
(1)
e. Click on the icon in the lower RH corner of the
screen to have the MUT−III automatically read the
VIN (1). If a message appears saying that the VIN
cannot be read automatically, manually type the
17 digit VIN into the VIN field (2).
(2)
When the VIN is entered correctly, click on the
“OK” (check mark) icon to continue (3).
(3)
(1)
f.
(1)
(2)
Ensure the VIN entered is correct (1).
Click on the “OK” (check mark) icon to continue (2).
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g. Scroll down the System List and select “F.A.S.T./
IMMO/Keyless/TPMS” (1).
In the Loading Option Setup, select “IMMO &
F.A.S.T. & TPMS” (2).
(1)
(2)
Click on the “OK” (check mark) icon to continue (3).
(3)
h. Select “Coding”.
i.
Select “Chassis No./VIN Writing”.
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(1)
j.
The VIN written into the PCM is displayed (1).
Confirm the displayed VIN matches the VIN plate
or FMVSS Label located on the driver’s side
b−pillar.
Click on the “OK” (check mark) icon to continue (2).
(2)
k.
The Chassis No./VIN Writing prompt will appear.
Click on the “OK” (check mark) icon to begin.
NOTE: The vehicle will turn “ON” during the VIN writing
procedure. This is normal. Please proceed.
l.
Confirmation of Chassis No./VIN Writing
completion will prompt. Click on the “OK” (check
mark) icon to continue.
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m. The Results of Chassis No./VIN Writing will
display. Ensure the VIN is correct.
n. Click on the “back” icon (1) until you reach the
“F.A.S.T./ IMMO/Keyless/TPMS” screen.
Select “Special Function” (2).
(2)
(1)
o. Select “F.A.S.T.−key Registration”.
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p. The Security Info. Check will display. Click on the
“OK” (check mark) icon to continue.
q. Access the Key Register Password on Mitsubishi
Dealer Link to obtain the password for F.A.S.T. Key
registration.
r.
Click on the “OK” (check mark) icon to continue.
s.
Enter the password (1).
Click on the “OK” (check mark) icon to begin
F.A.S.T. Key registration (2).
(1)
(2)
NOTE: The “Key Not Detected” warning will display on
the Multi−information display. Please proceed
with the F.A.S.T. Key registration procedure.
NOTE: The vehicle will turn “ON” during the F.A.S.T.
Key registration procedure. This is normal.
Please proceed.
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t.
(3)
(1)
When F.A.S.T. Key registration completes, the
system prompts the user to insert any additional
F.A.S.T. Key fobs into the key slot within 60
seconds of completing the previous registration.
After inserting another key fob, click on the “OK”
(check mark) icon to register another F.A.S.T. Key
(1).
(2)
Once all F.A.S.T. Key fobs are registered, click on
the “Cancel” icon to complete F.A.S.T. Key
registration (2).
u. Start the engine to ensure the F.A.S.T. Key is
registered properly. Turn the engine off.
v.
Click the Home icon to return to the MEDIC main
page (3).
TPMS TRANSMITTER REGISTRATION PROCEDURE
1. From the MEDIC main page,
a. Click on MUT−III.
b. Select “System Select”.
c.
Select “F.A.S.T. / IMMO / Keyless / TPMS”.
d. Select “IMMO & F.A.S.T. & TPMS” and click on the “OK” (check mark) icon.
e. Select “Special Function”.
f.
Select “Tire Pressure Sensor ID Registration”.
g. Select “4tires ID Reg. (Change tire PRS.)”. Click on the “OK” (check mark) icon.
h. When the following prompt displays, “4 SNSR ID Registration Do you want to start? Note finish
ID Registration within 20 minutes”, click on the “OK” (check mark) icon.
NOTE: All four tire pressure sensor IDs must be registered within 20 minutes. If not registered within 20
minutes, ALL ID codes registered in the TPMS controller will be erased and the registration
procedure must be restarted from the beginning.
i.
Select any wheel. Decrease the tire pressure to under 25 psi and by reducing the air pressure
by more than 3 psi at one time. Once the TP MS transmitter ID code registration is successful
for that wheel, the TPMS transmitter ID code will display on the MUT III / MEDIC screen.
IMPORTANT
The MUT III / MEDIC cannot identify which registered TPMS transmitter corresponds with
which wheel. To match the wheel to the ID code, write down which wheel and the ID code
that displays on the MUT III / MEDIC screen when the wheel is successfully registered.
NOTE: You may begin registration with any of the four TPMS transmitters. The tire pressure sensor ID
registration does not require any specific order.
NOTE: It may take approximately one minute for the ID code to be displayed on the MUT III / MEDIC screen.
If the ID code is not displayed within one minute, reduce the tire pressure by at least another 3 psi.
If it still does not display, turn the wheel 180 degrees and reduce the tire pressure by at least another
3 psi again.
NOTE: If the ID code can be registered for one wheel or more, then the TPMS transmitter in which the code
cannot be registered may be faulty.
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NOTE: If the ID code cannot be registered, the KOS ECU may be faulty.
j.
k.
Repeat Step i until all four wheels are completed and all four TPMS transmitter ID codes are
registered.
When registration is complete, the phrase “4 SNSR ID Registration Completed.” is displayed.
Select “OK”.
NOTE: The TPMS indicator will be illuminated due to detection of low tire pressure.
2. Wait at least one minute. Set the tire pressure to 33 psi.
3. Check the data list for “Registered ID reception, Tire 1, 2, 3, 4” . If “YES” is displayed for each tire.
the TPMS transmitters were successfully registered. If “NO” is displayed for any tire, drive the vehicle
for approximately 5 minutes, then check the data list again. If “NO” is still displayed, repeat Steps 1−3
again.
4. Cycle the key. Determine if the TPMS indicator is illuminated. If illuminated, ensure the tire pressure
is set correctly on all four tires and repeat this step.
5. Erase DTCs from the ECU. From the MEDIC main page,
a. Click on MUT−III.
b. Select “Special Function”.
c. Select “All DTCs”.
d. Select “Erase and read all DTCs”.
6. If any DTCs appear, troubleshoot per the applicable service manual.
7. If applicable, reprogram the radio station presets.
8. If the vehicle is a 2012 Outlander Sport/RVR and KOS ECU Part Number 8637A527 was used,
complete the campaign claim and enter campaign operation number C1402Z01.
If the vehicle is a 2013 Outlander Sport/RVR and KOS ECU Part Number 8637A976 was used,
complete the campaign claim and enter campaign operation number C1403Z01.
PARTS INFORMATION
Use the genuine Mitsubishi Part listed below:
Description
Part Number
Quantity
KOS ECU for 2012 Outlander Sport/RVR
8637A527
1
KOS ECU for 2013 Outlander Sport/RVR
8637A976
1
A supply of kits will be automatically shipped to dealers to allow for rework of all in−stock / new unsold
vehicle(s). Dealers will also be force allocated stock using a formula based on the proximity and
percentage of applicable registered VINs by zip code.
Please refer to Parts Bulletin 54−US−001−14 for additional information.
WARRANTY INFORMATION
There is only one repair scenario.
#
Repair Procedures
1 Replace KOS ECU
Replace the keyless
operating system
control unit
Repair Scenario
C1402Z01 for 2012 MY
C1403Z01 for 2013 MY
Labor Time
Allowance
.7 hours
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WARRANTY / SERVICE CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ’C’ − Recall/Campaign Claims
Please follow the campaign instructions when entering each claim in order to select the
applicable operation codes that correctly match up with the work that was actually performed.
A claim example is provided below.
Certain 2012 & 2013 MY Outlander Sport/RVR with a Keyless Operating System (KOS)
Required Operation to be performed by model year
1. 2012MY − Replace KOS ECU
2. 2013MY − Replace KOS ECU
Labor Operation
Labor Time
C1402Z01
C1403Z01
.7 hrs.
.7 hrs.
Claim Header Section: 2012 and 2013MY Outlander Sport/RVR − KOS ECU Replacement
Enter in the first 6 characters of this campaign
labor operation: C1402Z for Japan built
2012MY vehicles (JA) or C1403Z for US built
2013MY vehicles (4A).
C1402Z.. or
C1403Z
5000
JA (2012)
4A (2013)
This campaign is for the replacement of the KOS ECU
on certain 2012MY and 2013MY Outlander Sport/RVR
models with a keyless operating system (KOS).
Check the Open Campaign area of the Superscreen
each time to be certain of a vehicle’s eligibility. Only
VINs showing C1402Z or C1403Z as open are involved.
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After entering the required customer data, vehicle information and applicable campaign
operation number, depending on the model year and “Repair Performed” scenario that is
selected from the menu, hitting the “Save and Continue” button will automatically fill−in
several fields. Please note there is only 1 possible repair scenario for this campaign.
Service Campaign Claim Example:
Follow these instructions for performing the replacement of the KOS ECU on certain 2012MY
and 2013MY Outlander Sport/RVR models with KOS.
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
PARTS:
There is only one repair scenario and it requires the replacement of the KOS ECU.
Scenario #1 − on 2012MY vehicles − replace the KOS ECU
Part # 8637A527
Scenario #1 − on 2013MY vehicles − replace the KOS ECU
Part # 8637A976
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
LABOR:
The full service campaign labor operation number of either: C1402Z01 for 2012MY vehicles or
C1403Z01 for 2013MY vehicles and the allowed labor time of .7 hours will be automatically
entered as a result of your ’Repair Performed’ scenario selected from the “Vehicle” page.
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